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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7b76ee44-a05"},"title":"Revenue Operations Manager (Post Sales)","description":"<p>About Dialpad</p>\n<p>Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</p>\n<p>More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</p>\n<p>We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</p>\n<p>Visit dialpad.com to learn more.</p>\n<p>Being a Dialer</p>\n<p>At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</p>\n<p>We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</p>\n<p>We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.</p>\n<p>We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</p>\n<p>Your role</p>\n<p>The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine. This role is accountable for:</p>\n<ul>\n<li>Gross Revenue Retention (GRR)</li>\n<li>Net Revenue Retention (NRR)</li>\n<li>Renewals forecast accuracy</li>\n<li>Expansion pipeline governance</li>\n<li>Customer Success &amp; Renewals operating cadence</li>\n<li>Land → Expand → Adopt → Renew journey integrity</li>\n<li>Product interlocks &amp; operationalization of new product introductions within the installed base</li>\n</ul>\n<p>This is a revenue ownership role,not a reporting function or a CS business partner role. This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.</p>\n<p>What you’ll do</p>\n<ul>\n<li>Own operational governance of Gross and Net Revenue Retention.</li>\n<li>Monitor churn, contraction, and expansion drivers.</li>\n<li>Identify structural gaps impacting retention.</li>\n<li>Establish leading indicators for revenue risk.</li>\n<li>Provide executive-level visibility into recurring revenue health.</li>\n<li>Own renewal forecasting methodology and discipline.</li>\n<li>Validate renewal commitments and risk assessments.</li>\n<li>Improve renewal forecast accuracy across segments.</li>\n<li>Establish a structured renewal inspection cadence.</li>\n<li>Design and run operational forums for CS and Renewals.</li>\n<li>Standardize inspection standards across segments.</li>\n<li>Align expansion governance with sales forecasting rigor.</li>\n<li>Ensure consistent pipeline hygiene within post-sales motions.</li>\n<li>Own expansion opportunity visibility and stage discipline.</li>\n<li>Monitor cross-sell/upsell pipeline health.</li>\n<li>Identify leakage within installed accounts.</li>\n<li>Align expansion inspection standards with new logo practices.</li>\n<li>Define and govern operational handoffs across lifecycle stages.</li>\n<li>Ensure adoption signals are visible and measurable.</li>\n<li>Identify friction points in the customer journey.</li>\n<li>Partner cross-functionally to improve retention mechanics.</li>\n<li>Serve as RevOps lead for new product rollouts within the installed base.</li>\n<li>Ensure expansion, attach visibility, and adoption tracking.</li>\n<li>Monitor product adoption metrics impacting retention.</li>\n<li>Provide feedback loops to Product on customer behaviour trends.</li>\n</ul>\n<p>Skills you’ll bring</p>\n<ul>\n<li>6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.</li>\n<li>Experience supporting subscription SaaS retention motions.</li>\n<li>Deep understanding of renewal forecasting and expansion mechanics.</li>\n<li>Strong analytical capability and structured thinking.</li>\n<li>Comfortable influencing CS and executive leadership.</li>\n<li>Ability to operate in high-growth, cross-functional environments.</li>\n<li>Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).</li>\n<li>Strong understanding of renewal forecasting and GRR/NRR modeling.</li>\n<li>Advanced Excel / Sheets modeling skills; SQL proficiency preferred.</li>\n<li>Deep familiarity with Salesforce opportunity and account data structures.</li>\n<li>Experience integrating CS platforms with CRM systems.</li>\n<li>Ability to translate product usage data into retention insights.</li>\n<li>Strong BI and data visualisation experience.</li>\n</ul>\n<p>Why Join Dialpad</p>\n<p>Work at the centre of the AI transformation in business communications</p>\n<p>Build and ship agentic AI products that are redefining how companies operate</p>\n<p>Join a team where AI amplifies every employee’s impact</p>\n<p>Competitive salary, comprehensive benefits, and real opportunities for growth</p>\n<p>We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.</p>\n<p>We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.</p>\n<p>Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.</p>\n<p>Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.</p>\n<p>Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7b76ee44-a05","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8436715002","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Revenue Operations","CS Operations","Post-Sales Strategy","Subscription SaaS retention motions","Renewal forecasting","Expansion mechanics","Analytical capability","Structured thinking","Influencing CS and executive leadership","Customer Success platforms","GRR/NRR modeling","Advanced Excel / Sheets modeling skills","SQL proficiency","Salesforce opportunity and account data structures","Integrating CS platforms with CRM systems","Product usage data into retention insights","BI and data visualisation"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:55:04.294Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, US"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Revenue Operations, CS Operations, Post-Sales Strategy, Subscription SaaS retention motions, Renewal forecasting, Expansion mechanics, Analytical capability, Structured thinking, Influencing CS and executive leadership, Customer Success platforms, GRR/NRR modeling, Advanced Excel / Sheets modeling skills, SQL proficiency, Salesforce opportunity and account data structures, Integrating CS platforms with CRM systems, Product usage data into retention insights, BI and data visualisation"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5d95e1c7-96f"},"title":"Customer Success Manager, Scaled","description":"<p>We&#39;re looking for a Customer Success Manager, Scaled to pioneer digital-first and one-to-many customer engagements that drive adoption, stickiness, retention, and expansion at scale. 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Ramp quickly on unfamiliar accounts, ruthlessly prioritize through a business-impact lens, and maintain quality across high concurrent volume</li>\n<li>&quot;Claudify&quot; customer touch points by designing and implementing AI-powered processes that enhance the customer experience,using Claude to personalize communications, automate repetitive tasks, and deliver proactive insights at scale</li>\n<li>Design and execute one-to-many programs including email campaigns, webinars, office hours, and digital content that educate customers, drive product adoption, and surface expansion opportunities across customer segments</li>\n<li>Develop scalable onboarding and activation programs that ensure customers achieve rapid time-to-value, including digital onboarding sequences, self-service resources, and pooled support models</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>3-5+ years in customer-facing roles such as Customer Success, Customer Marketing, or Account Management or Consulting ,with experience managing a high volume of accounts or building scaled programs</li>\n<li>Experience with digital-first or tech-touch customer engagement: You&#39;ve built or executed one-to-many programs including email campaigns, webinars, customer communities, or automated customer journeys</li>\n<li>Systems thinking and process orientation: You naturally ask &quot;how might we scale this?&quot; and have experience building repeatable playbooks, templates, and frameworks that work across diverse customer types</li>\n<li>Data-driven mindset: You&#39;re comfortable analyzing customer health metrics, product usage data, and program effectiveness to make decisions and optimize approaches</li>\n<li>Technical aptitude and AI enthusiasm: You quickly master complex products, translate technical concepts across audiences, and are genuinely excited about responsible AI&#39;s potential to transform business. 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The Scaled CSM will pioneer digital-first and one-to-many customer engagements that drive adoption, stickiness, retention, and expansion at scale.</p>\n<p>This role sits at the intersection of Customer Success innovation and AI transformation. As a Scaled Customer Success Manager at Anthropic, you&#39;ll be owning the success of a large portfolio of Commercial and Enterprise customers, you’ll design and execute scalable customer journeys through digital touch points, automated programs, one-to-many engagements, and strategic human intervention.</p>\n<p>You won&#39;t just manage customers , you&#39;ll &#39;Claudify&#39; the customer experience by building AI-powered processes that transform how customers adopt and derive value from Claude. Your work will directly shape how we engage customers at scale while maintaining the personalized, high-value experience that defines Anthropic.</p>\n<p>You&#39;ll collaborate closely with our Programmatic Success team to develop compelling customer content, with Sales organization to co-develop strategic plans, ensure seamless handoffs, and drive growth opportunities, with Product to channel customer insights and build consumption-driving features, and with Customer Success leadership to continuously optimize our scaled engagement model, all while pioneering how we leverage our own AI capabilities to transform digital customer engagement.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Own scaled customer engagement for a large portfolio of Commercial and Enterprise accounts, managing customers through timebound, digital-first touchpoints that drive activation, consumption, retention, and expansion across Claude Enterprise, Claude Code, and API products</li>\n</ul>\n<ul>\n<li>Execute timebound strategic human touchpoints at key moments, customer activation, expansion discussions, renewal conversations, risk interventions , ensuring high-impact interactions when customers need them most</li>\n</ul>\n<ul>\n<li>Provide technical guidance. 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