{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/customer-success-operations"},"x-facet":{"type":"skill","slug":"customer-success-operations","display":"Customer Success Operations","count":4},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4249dbdd-13b"},"title":"Product Operations Manager, Feedback Loops","description":"<p>We&#39;re hiring a Product Operations Manager , Feedback Loops to own and continuously improve how customer signal flows into product and research decisions at Anthropic. This is a horizontal, org-wide role , you won&#39;t be embedded in a single product team, you&#39;ll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.</p>\n<p>Feedback at Anthropic is uniquely high-leverage. We&#39;re building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code). Customer signal arrives from everywhere , field conversations, support interactions, early access programs, in-product telemetry , and the opportunity is to make that signal a first-class, structured input to every product and research decision.</p>\n<p>This role will build the system that makes customer voice as easy to act on as any other data source. You treat feedback loops as a product. You&#39;re obsessed with making it effortless for the field to share what they&#39;re hearing and for product teams to know what matters most. You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator.</p>\n<p>Your work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we build next.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p>You&#39;ll own the operating system for customer feedback across all of Anthropic , one shared platform, not a collection of per-team processes. Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you&#39;ll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.</p>\n<p>You&#39;ll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.</p>\n<p><strong>Feedback Intake &amp; System of Record</strong></p>\n<p>Own the single, org-wide pipeline that captures customer feedback from every channel , field teams, support, early access programs, in-product signals , into one structured system of record that serves every product surface.</p>\n<p>Build intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax. Obsess over the submitter experience so that sharing feedback is faster than not sharing it.</p>\n<p><strong>AI-Enabled Synthesis &amp; Triage</strong></p>\n<p>Build Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues , doing the first-pass work so humans focus on verification and judgment.</p>\n<p>Design the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.</p>\n<p>Partner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.</p>\n<p><strong>Routing &amp; Closing the Loop</strong></p>\n<p>Establish clear routing so the right feedback reaches the right product or research owner at the right time , including the path from product signal back into model training priorities.</p>\n<p>Build the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome, so they can close the loop with customers confidently and in real time.</p>\n<p><strong>Voice of the Customer Programs</strong></p>\n<p>Partner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs , customer advisory boards, early access programs, design partner cohorts , that generate high-signal feedback by design.</p>\n<p>Define what &#39;high-signal&#39; means: feedback tied to specific use cases, blocker severity, revenue context, and customer segments so product teams can make confident tradeoffs.</p>\n<p><strong>Continuous Improvement</strong></p>\n<p>Define and track success metrics for feedback loop health , time-to-triage, signal quality, roadmap influence, field satisfaction , and use them to identify bottlenecks.</p>\n<p>Run regular retros with Product and GTM partners and feed learnings back into process and tooling improvements. Scale what works through documentation and enablement.</p>\n<p><strong>You may be a good fit if you:</strong></p>\n<p>Have 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.</p>\n<p>Have personally shipped AI-enabled processes and systems , you&#39;ve written the prompts, built the evals, and iterated on production LLM workflows yourself. You can talk about model behavior with specificity, not just direct others to build.</p>\n<p>Have owned a customer feedback program end-to-end , intake, synthesis, routing, and closing the loop , that product teams actually used to make decisions. The customer mix can be enterprise, PLG, design partner, or dev community; what matters is that you designed it and ran it.</p>\n<p>Have operated at earlier-stage and scaling companies (Series B-D or equivalent) where you built things that didn&#39;t exist yet, shipped v1s in weeks not quarters, and iterated in public.</p>\n<p>Have operated in horizontal, cross-org roles before , you know how to build shared infrastructure that many teams depend on, drive adoption through influence rather than mandate, and earn trust across functions that don&#39;t report to you.</p>\n<p>Are comfortable with ambiguity and can create structure where none exists , you&#39;ve built the v1 of a system and iterated it into something teams rely on.</p>\n<p>Are service-oriented and obsessed with making it easy for others to do great work.</p>\n<p><strong>Strong candidates may also have experience with:</strong></p>\n<p>Building AI-native workflows end-to-end , prompt design, evals, closed-loop improvement , and pushing the boundaries of what automation can own.</p>\n<p>Product Management, Customer Success Operations, or Research Operations.</p>\n<p>Feedback tooling ecosystems (Productboard, Dovetail, or homegrown equivalents) and the tradeoffs between buy vs. build.</p>\n<p>Treating process as a product with users, metrics, and continuous iteration.</p>\n<p>Track record of building and scaling operations programs from zero to one.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4249dbdd-13b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.co/","logo":"https://logos.yubhub.co/anthropic.co.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5179882008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$260,000-$325,000 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complete with clear, data-driven escalation paths to human support for complex issues.</p>\n<p>Simultaneously, you will deliver workflows and automation that enable our Customer Success Architects to work faster and smarter.</p>\n<p>The ideal candidate thrives at the intersection of process, technology, and customer experience, and will be responsible for creating the playbooks and automations required to service a large volume of customers effectively and efficiently.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Define and execute the comprehensive digital Customer Experience (CX) strategy to align with overall business objectives, maximize customer value, and proactively address the needs of the scaled segment.</li>\n</ul>\n<ul>\n<li>Architect and deploy efficient and effective digital workflows for core customer journeys, including standardized customer onboarding and continuous lifecycle engagement programs.</li>\n</ul>\n<ul>\n<li>Manage end-to-end digital programs (e.g., onboarding, adoption campaigns, renewal notifications) tailored for the scaled customer segment.</li>\n</ul>\n<ul>\n<li>Design and execute campaigns using digital channels (email, Slack, webinars, etc) to drive feature adoption and sustained product engagement.</li>\n</ul>\n<ul>\n<li>Continuously test, measure, and iterate on program performance to improve conversion rates, customer satisfaction scores (CSAT), and other key performance indicators (KPIs).</li>\n</ul>\n<ul>\n<li>Design the escalation logic and scoring models that trigger human intervention from automated sequences.</li>\n</ul>\n<ul>\n<li>Support the growth of our business by automating workflow elements for our higher-touch Enterprise team, such as programmatically identifying and flagging customer risk and surfacing high-value upsell opportunities.</li>\n</ul>\n<ul>\n<li>Create and document clear, repeatable operations playbooks and Standard Operating Procedures (SOPs) for key digital customer journeys.</li>\n</ul>\n<ul>\n<li>Serve as the primary liaison, working with Customer Success, Product, Sales, and Marketing teams to ensure alignment, gather requirements, and guarantee the effective execution of all digital CX initiatives.</li>\n</ul>\n<ul>\n<li>Collaborate with our data engineering and ops teams to ensure data cleanliness and segmentation accuracy within our customer systems to enable highly targeted and personalized digital outreach.</li>\n</ul>\n<ul>\n<li>Own, track, and analyze key program metrics and operational KPIs (e.g., digital engagement rates, adoption rates, churn reduction, customer health scores).</li>\n</ul>\n<ul>\n<li>Provide regular, insightful reporting to leadership and relevant stakeholders on the overall effectiveness, performance, and impact of digital programs within the scaled customer segment.</li>\n</ul>\n<ul>\n<li>Stay current with industry trends, emerging technologies, and best practices in digital CX. Iterate on programs based on direct customer feedback and data-driven insights.</li>\n</ul>\n<p>We&#39;re Looking For Someone Who Has:</p>\n<ul>\n<li>5+ years of experience in Program Management, Customer Success Operations, Digital Success, or a related role, preferably supporting a high-volume, scaled customer segment with hybrid digital/human experience and/or pooled coverage (B2B SaaS experience is a plus).</li>\n</ul>\n<ul>\n<li>Demonstrated experience in building, launching, and scaling digital programs designed to influence customer behavior (adoption, engagement, retention). Proven impact on activation and value adoption (beyond open rates/clicks)</li>\n</ul>\n<ul>\n<li>Strong operational skills, with expertise in process mapping, creating playbooks, and defining automation requirements.</li>\n</ul>\n<ul>\n<li>Proficiency with CRM systems, Marketing Automation platforms, and CS software.</li>\n</ul>\n<ul>\n<li>Excellent analytical skills and a data-driven approach, comfortable using data to tell a story and make recommendations.</li>\n</ul>\n<ul>\n<li>Excellent written and communication skills</li>\n</ul>\n<ul>\n<li>Strong process and project delivery discipline</li>\n</ul>\n<ul>\n<li>Eager to learn new technologies and adapt to evolving customer needs</li>\n</ul>\n<p>We&#39;d Be Extra Excited For Someone Who Has:</p>\n<ul>\n<li>Familiarity with Mixpanel, or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming.</li>\n</ul>\n<ul>\n<li>Ability to build, script, or configure custom solutions to drive process automation or custom workflow creation.</li>\n</ul>\n<ul>\n<li>Experience writing SQL queries to pull, validate, and analyze customer data directly from a database.</li>\n</ul>\n<ul>\n<li>Experience architecting systems and data flows</li>\n</ul>\n<ul>\n<li>Familiarity with analytics best practices across business segments and verticals</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f560b1d5-028","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Mixpanel","sameAs":"https://mixpanel.com","logo":"https://logos.yubhub.co/mixpanel.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/mixpanel/jobs/7568212","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$163,500-$199,500 USD","x-skills-required":["Digital Programs Management","Customer Success Operations","Digital Success","Program Management","Customer Experience","Process Mapping","Automation Requirements","CRM Systems","Marketing Automation Platforms","CS Software","Data-Driven Approach","Analytics","SQL Queries","Database Analysis","System Architecture","Data Flows"],"x-skills-preferred":["Mixpanel","Analytics Tool","SDKs","Customer Data Platforms","Event Streaming","Process Automation","Custom Workflow Creation"],"datePosted":"2026-04-18T15:51:58.795Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City, US (Hybrid)"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Digital Programs Management, Customer Success Operations, Digital Success, Program Management, Customer Experience, Process Mapping, Automation Requirements, CRM Systems, Marketing Automation Platforms, CS Software, Data-Driven Approach, Analytics, SQL Queries, Database Analysis, System Architecture, Data Flows, Mixpanel, Analytics Tool, SDKs, Customer Data Platforms, Event Streaming, Process Automation, Custom Workflow Creation","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":163500,"maxValue":199500,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_47588e09-b9f"},"title":"Product Operations Manager, Feedback Loops","description":"<p>We&#39;re hiring a Product Operations Manager , Feedback Loops to own and continuously improve how customer signal flows into product and research decisions at Anthropic.</p>\n<p>This is a horizontal, org-wide role , you won&#39;t be embedded in a single product team, you&#39;ll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.</p>\n<p>Feedback at Anthropic is uniquely high-leverage. We&#39;re building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code).</p>\n<p>Customer signal arrives from everywhere , field conversations, support interactions, early access programs, in-product telemetry , and the opportunity is to make that signal a first-class, structured input to every product and research decision.</p>\n<p>You treat feedback loops as a product. You&#39;re obsessed with making it effortless for the field to share what they&#39;re hearing and for product teams to know what matters most.</p>\n<p>You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator.</p>\n<p>Your work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we build next.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p>You&#39;ll own the operating system for customer feedback across all of Anthropic , one shared platform, not a collection of per-team processes.</p>\n<p>Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you&#39;ll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.</p>\n<p>You&#39;ll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.</p>\n<p><strong>Feedback Intake &amp; System of Record</strong></p>\n<ul>\n<li>Own the single, org-wide pipeline that captures customer feedback from every channel , field teams, support, early access programs, in-product signals , into one structured system of record that serves every product surface.</li>\n</ul>\n<ul>\n<li>Build intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax. Obsess over the submitter experience so that sharing feedback is faster than not sharing it.</li>\n</ul>\n<p><strong>AI-Enabled Synthesis &amp; Triage</strong></p>\n<ul>\n<li>Build Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues , doing the first-pass work so humans focus on verification and judgment.</li>\n</ul>\n<ul>\n<li>Design the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.</li>\n</ul>\n<ul>\n<li>Partner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.</li>\n</ul>\n<p><strong>Routing &amp; Closing the Loop</strong></p>\n<ul>\n<li>Establish clear routing so the right feedback reaches the right product or research owner at the right time , including the path from product signal back into model training priorities.</li>\n</ul>\n<ul>\n<li>Build the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome, so they can close the loop with customers confidently and in real time.</li>\n</ul>\n<p><strong>Voice of the Customer Programs</strong></p>\n<ul>\n<li>Partner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs , customer advisory boards, early access programs, design partner cohorts , that generate high-signal feedback by design.</li>\n</ul>\n<ul>\n<li>Define what &#39;high-signal&#39; means: feedback tied to specific use cases, blocker severity, revenue context, and customer segments so product teams can make confident tradeoffs.</li>\n</ul>\n<p><strong>Continuous Improvement</strong></p>\n<ul>\n<li>Define and track success metrics for feedback loop health , time-to-triage, signal quality, roadmap influence, field satisfaction , and use them to identify bottlenecks.</li>\n</ul>\n<ul>\n<li>Run regular retros with Product and GTM partners and feed learnings back into process and tooling improvements. Scale what works through documentation and enablement.</li>\n</ul>\n<p><strong>You may be a good fit if you:</strong></p>\n<ul>\n<li>Have 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.</li>\n</ul>\n<ul>\n<li>Have personally shipped AI-enabled processes and systems , you&#39;ve written the prompts, built the evals, and iterated on production LLM workflows yourself.</li>\n</ul>\n<ul>\n<li>Have owned a customer feedback program end-to-end , intake, synthesis, routing, and closing the loop , that product teams actually used to make decisions.</li>\n</ul>\n<ul>\n<li>Have operated at earlier-stage and scaling companies (Series B-D or equivalent) where you built things that didn&#39;t exist yet, shipped v1s in weeks not quarters, and iterated in public.</li>\n</ul>\n<ul>\n<li>Have operated in horizontal, cross-org roles before , you know how to build shared infrastructure that many teams depend on, drive adoption through influence rather than mandate, and earn trust across functions that don&#39;t report to you.</li>\n</ul>\n<ul>\n<li>Are comfortable with ambiguity and can create structure where none exists , you&#39;ve built the v1 of a system and iterated it into something teams rely on.</li>\n</ul>\n<ul>\n<li>Are service-oriented and obsessed with making it easy for others to do great work.</li>\n</ul>\n<p><strong>Strong candidates may also have experience with:</strong></p>\n<ul>\n<li>Building AI-native workflows end-to-end , prompt design, evals, closed-loop improvement , and pushing the boundaries of what automation can own.</li>\n</ul>\n<ul>\n<li>Product Management, Customer Success Operations, or Research Operations.</li>\n</ul>\n<ul>\n<li>Feedback tooling ecosystems (Productboard, Dovetail, or homegrown equivalents) and the tradeoffs between buy vs. build.</li>\n</ul>\n<ul>\n<li>Treating process as a product with users, metrics, and continuous iteration.</li>\n</ul>\n<ul>\n<li>Track record of building and scaling operations programs from zero to one.</li>\n</ul>\n<p>Annual compensation range for this role is $260,000-$325,000 USD</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_47588e09-b9f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.co/","logo":"https://logos.yubhub.co/anthropic.co.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5179882008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$260,000-$325,000 USD","x-skills-required":["AI-enabled processes","Customer insights","Voice of the customer programs","Product operations","Customer feedback","Synthesis and triage","Routing and closing the loop","Continuous improvement","Metrics tracking","Process management"],"x-skills-preferred":["Prompt design","Evals","Closed-loop improvement","Automation","Product management","Customer success operations","Research operations","Feedback tooling ecosystems","Process as a product","Metrics-driven approach"],"datePosted":"2026-04-18T15:44:07.529Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI-enabled processes, Customer insights, Voice of the customer programs, Product operations, Customer feedback, Synthesis and triage, Routing and closing the loop, Continuous improvement, Metrics tracking, Process management, Prompt design, Evals, Closed-loop improvement, Automation, Product management, Customer success operations, Research operations, Feedback tooling ecosystems, Process as a product, Metrics-driven approach","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":260000,"maxValue":325000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c330fc0f-900"},"title":"Senior Manager, Customer Success Operations","description":"<p>At Eve, we&#39;re redefining what&#39;s possible in legal technology. Our mission is to empower plaintiff law firms with AI-driven solutions that elevate how they operate, serve clients, and grow.</p>\n<p>We believe the future of law will be built by &#39;AI-Native Law Firms&#39; , firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work.</p>\n<p>Our technology augments the capabilities of attorneys across every stage of a case , from intake and document review to strategy and settlement , so they can focus on what truly matters: achieving the best outcomes for their clients.</p>\n<p>Why Join Eve:</p>\n<p>Product-market fit: Eve is used by over 550+ law firms, and we&#39;re growing fast. Backed by top investors: We&#39;ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We&#39;re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter.</p>\n<p><strong>Why This Role:</strong></p>\n<p>You&#39;ll build the data, process, and tooling layer for Eve&#39;s Customer Success organization. We have 900+ accounts, a growing renewal book, and a CS team that&#39;s scaling fast. Health scores need to be rebuilt. Renewal forecasting needs to be trusted by Finance. Playbooks exist in theory but aren&#39;t operationalized. The data is there (Snowflake, product telemetry, CRM), but it&#39;s not connected to the workflows that CSMs run every day. This is not a reporting role. You&#39;ll spend most of your time designing systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust. The rest of your time goes to capacity planning, territory design, and partnering with RevOps and Finance to make sure CS metrics are calculated consistently across the business.</p>\n<p><strong>What You&#39;ll Accomplish:</strong></p>\n<ul>\n<li>Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making</li>\n<li>Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution</li>\n<li>Use AI tools as part of your daily workflow: automating data pulls, building smarter alerting, finding patterns that manual analysis would miss</li>\n<li>Build and maintain the CS tech stack. Clean data, working automations, tooling the team relies on.</li>\n</ul>\n<p>Partner with GTM Systems on shared infrastructure across the revenue stack</p>\n<ul>\n<li>Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio</li>\n<li>Identify patterns across the portfolio: what&#39;s driving churn and where onboarding stalls. Turn those into specific actions for CSMs and leadership</li>\n<li>Partner with RevOps and Finance to make sure CS metrics (GRR, NRR, renewal forecasts) are calculated consistently, trusted across the business, and ready for executive reporting</li>\n</ul>\n<p><strong>What We Are Looking For:</strong></p>\n<ul>\n<li>5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success</li>\n<li>Hands-on experience building health scores, renewal forecasting models, and portfolio segmentation frameworks</li>\n<li>Strong SQL skills and comfort working directly with data warehouses</li>\n<li>Experience implementing and administering CS platforms, including configuration, workflow design, and driving adoption across a team</li>\n<li>Track record of designing processes that CSMs actually follow</li>\n<li>Ability to translate data into narrative for leadership: what&#39;s happening, why it matters, what to do about it</li>\n<li>Comfortable using AI tools (Claude, ChatGPT, Copilot) for analysis, automation, and workflow design</li>\n</ul>\n<p><strong>You&#39;ll Thrive in This Role If You Have:</strong></p>\n<ul>\n<li>Experience with consumption-based or usage-based pricing models</li>\n<li>Background in legal technology or professional services SaaS</li>\n<li>Familiarity with AI/ML products and the adoption challenges they create</li>\n<li>Experience with CS platforms like Gainsight, Vitally, ChurnZero, or Totango</li>\n<li>Experience with Salesforce or HubSpot CRM administration and reporting.</li>\n<li>Familiarity with Snowflake, Looker, or similar BI/warehouse tools</li>\n<li>Background scaling CS operations at a company growing to $100M+ in ARR</li>\n</ul>\n<p><strong>Additional Information</strong></p>\n<p>Benefits:</p>\n<p>Competitive Salary &amp; Equity 401(k) Program with Employer Matching Health, Dental, Vision and Life Insurance Short Term and Long Term Disability Commuter Benefits Autonomous Work Environment Office Setup Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings In office Perks</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c330fc0f-900","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Eve","sameAs":"https://www.eve.com/","logo":"https://logos.yubhub.co/eve.com.png"},"x-apply-url":"https://jobs.lever.co/Eve/acb41a18-4b86-44e7-8d29-eaf00b6b9091","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success Operations","Revenue Operations","Business Operations","SQL","Data Warehouses","CS Platforms","Gainsight","Vitally","ChurnZero","Totango","Salesforce","HubSpot","CRM Administration","Reporting","AI Tools","Claude","ChatGPT","Copilot"],"x-skills-preferred":["Consumption-Based Pricing Models","Usage-Based Pricing Models","Legal Technology","Professional Services SaaS","AI/ML Products","Adoption Challenges","Snowflake","Looker","BI/Warehouse Tools"],"datePosted":"2026-04-17T12:30:24.125Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Customer Success Operations, Revenue Operations, Business Operations, SQL, Data Warehouses, CS Platforms, Gainsight, Vitally, ChurnZero, Totango, Salesforce, HubSpot, CRM Administration, Reporting, AI Tools, Claude, ChatGPT, Copilot, Consumption-Based Pricing Models, Usage-Based Pricing Models, Legal Technology, Professional Services SaaS, AI/ML Products, Adoption Challenges, Snowflake, Looker, BI/Warehouse Tools"}]}