7aff8135-6f3 Customer Success Manager We're looking for a Customer Success Manager to join our team in Munich, Germany. As a Customer Success Manager, you will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences.

You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

You will act as the primary point of contact for Cloudflare customers and will be 'the face of the business'.

You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.

You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.

You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.

This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews.

To succeed, you will need to:

  • Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.
  • Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.
  • Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions.
  • Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.
  • Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention.
  • Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.
  • Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution.
  • Triage and manage inbound inquiries, gathering necessary detail for internal follow-up.
  • Identify areas for improvement with internal processes.

Required skills, knowledge and experience:

  • Strong communication skills in German and English (verbal and written)
  • Bachelor's degree required, Master's degree is a plus
  • 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management
  • Strong understanding of computer networking, application and network security, and 'how the internet works'
  • Strong relationship-building skills and experience working with high value enterprise-level customers.
  • Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure
  • Excellent interpersonal communication and presentation skills.
  • Experience with customer negotiations and handling difficult customer conversations
  • High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction.

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]]> full-time mid hybrid German, English, Customer Success Management, Computer Networking, Application Security, Network Security, Relationship Building, Organizational Skills, Prioritization, Multitasking, Interpersonal Communication, Presentation Skills, Customer Negotiations, Difficult Conversations Sales Technology Cloudflare https://logos.yubhub.co/cloudflare.com.png Cloudflare is a technology company that helps build a better Internet by protecting and accelerating any Internet application online without adding hardware, installing software, or changing a line of code. https://www.cloudflare.com/ https://job-boards.greenhouse.io/cloudflare/jobs/7541212 Hybrid 2026-04-18 a5f2ed94-1e6 Mid-Market Customer Success Manager Why join us\n\nBrex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.\n\nBrex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.\n\nWorking at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.\n\nSales at Brex\n\nThe Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.\n\nWhat you’ll do\n\nAs a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex’s solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You’ll create and execute account strategies for customers’ business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.\n\nWhere you'll work\n\nThis role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!\n\nResponsibilities\n\n- Develop a deep expertise in Brex products to actively show customers how to become "power users" of the platform.\n\n- Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth.\n\n- Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.\n\n- Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.\n\n- Lead business reviews and financial health checks that drive executive alignment and showcase ROI.\n\n- Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.\n\n- Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.\n\n- Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets.\n\nRequirements\n\n- 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.\n\n- Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset.\n\n- Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle - You are passionate about working with customers to ensure they achieve their goals\n\n- Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.\n\n- Ability to synthesize product usage data and identify key insights and trends\n\n- Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.\n\n- Bachelor's degree required; finance, business, or related fields preferred.\n\nBonus Points\n\n- You think in systems, not silos, and understand the bigger picture of customer value.\n\n- You are energized by developing relationships across a wide range of levels and roles

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]]> full-time mid hybrid $132,888 to $166,110 Customer Success Management, Financial Technology, ERP Systems, Spend Management Platforms, AP Automation Tools, Cross-Functional Collaboration, Data Analysis, Usage Insights, Issue Resolution, Product Improvements, Customer Engagement, GMV Targets Sales Finance Brex https://logos.yubhub.co/brex.com.png Brex is a fintech company that provides a platform for companies to manage their finances. https://brex.com https://job-boards.greenhouse.io/brex/jobs/8307799002 San Francisco, California, United States 2026-04-18 72234e7e-541 Senior Staff Customer Success Manager This is a senior Customer Success Manager role on a small team supporting Hivemind Enterprise Customers. The successful candidate will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software.

Key responsibilities include:

  • Building and maintaining strong relationships with customers
  • Acting as the primary point of contact for customer onboarding, training, offboarding and renewals
  • Developing and implementing customer success plans
  • Conducting regular reviews to ensure customers are achieving their goals
  • Collaborating with sales and product teams to address customer needs and feedback
  • Owning and driving contract renewal

The ideal candidate will have 8+ years of experience in customer success or account management, with a proven track record of revenue renewal and retention for multi-million-dollar contracts.

Salary: $130,000 - $200,000 a year

Benefits: Pay within range listed + Bonus + Benefits + Equity

Note: Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Travel expectations: 30-50% of total work, with extensive travel to visit customers, including international customers in Asia.

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]]> full-time senior hybrid $130,000 - $200,000 a year customer success, account management, revenue renewal, retention, project management, communication, problem-solving, AI and robotics technology, developer facing software products, certification in project management, certification in customer success management Customer Success Technology Shield AI https://logos.yubhub.co/shield.ai.png Shield AI is a venture-backed deep-tech company founded in 2015 with a mission to protect service members and civilians using intelligent systems. https://www.shield.ai https://jobs.lever.co/shieldai/fd938d01-0807-4cf1-95df-5dd97b0faf21 San Diego, California / Washington, DC / Boston, MA 2026-04-17 18dc5853-583 Enterprise Customer Success Manager Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. We're growing fast, and we're looking for a Customer Success Manager to help us onboard, implement, and manage our Enterprise customers.

The Customer Success Manager will own the relationships between Omada and a book of our Enterprise customers. This includes project managing implementation, owning the relationship with these customers, managing renewals and driving upsells. The CSM has visibility into the entire company, and works alongside our Sales, Data, Marketing, IT, Operations, Clinical, and Product teams to serve our client partners.

Enterprise Customer Success Manager owning a portfolio of Omada's largest, most complex customers from implementation through renewal and expansion.

  • Builds long-term, trust-based partnerships that mitigate churn risk and uncover scalable growth opportunities across owned accounts.
  • Serves as primary point of contact for operational, director, and executive stakeholders at enterprise clients.
  • Collaborates closely with Sales, Data, Marketing, IT, Operations, Clinical, and Product to deliver measurable outcomes and high satisfaction.
  • Positions Omada as an evidence-based, innovative thought leader with customers.

Key responsibilities:

  • Own implementation and onboarding, including project-managing technical integrations with internal and client teams.
  • Build and nurture strong, strategic, long-term relationships across all levels of client organizations.
  • Develop and execute strategic account and BoB plans, including growth and expansion strategies.
  • Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions.
  • Identify and execute on upsell, cross-sell, and multi-product expansion opportunities while proactively managing retention and churn risk.
  • Lead cross-functional collaboration and CX process-improvement efforts to solve complex customer challenges
  • Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter.

Experience and qualifications:

  • Bachelor's degree and 6+ years of relevant professional experience.
  • Proven experience owning post-sales implementation in collaboration with technical teams.
  • Background working with organizations ranging from startups to Fortune 50 enterprises.
  • Experience in field sales or account management focused on upsell, cross-sell, and renewals.
  • Demonstrated success managing complex projects and using data to tell stories and drive decisions.
  • High proficiency with Salesforce, Excel, PowerPoint, and Google Suite.
  • Bonus: Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments.

Skills and attributes:

  • Proven strategic account leader with proactive, solution-oriented salesmanship and consultative approach.
  • Strong relationship builder with high emotional intelligence, executive presence, and excellent communication and presentation skills.
  • Ability to understand complex commercial relationships and advocate for the collective voice of the customer internally.
  • In-depth knowledge of healthcare analytics and data, with strong ability to tell a story with data.
  • Highly organized, strong judgment and prioritization, and comfort leading cross-functional workstreams.
  • Collaborative team player who contributes to CX thought leadership and process improvement.

Benefits:

  • Competitive salary with generous annual cash bonus
  • Equity grants
  • Remote first work from home culture
  • Flexible Time Off to help you rest, recharge, and connect with loved ones
  • Generous parental leave
  • Health, dental, and vision insurance (and above market employer contributions)
  • 401k retirement savings plan
  • Lifestyle Spending Account (LSA)
  • Mental Health Support Solutions
  • ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

  • Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
  • Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
  • Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
  • Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
  • Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
  • Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.

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]]> full-time senior remote Customer Success Management, Strategic Account Planning, Data Analysis, Project Management, Communication, Salesmanship, Emotional Intelligence, Executive Presence, Complex Commercial Relationships, Healthcare Analytics, Digital Health Sales Healthcare Omada Health https://logos.yubhub.co/omadahealth.com.png Omada Health is a healthcare technology company that provides between-visit care for individuals managing chronic conditions. https://www.omadahealth.com/ https://job-boards.greenhouse.io/omadahealth/jobs/7733400 Remote, USA 2026-04-17 0f860802-5db Technical Account Manager We are seeking a Technical Account Manager to join our team and work with our most strategic and high-value accounts. As a Technical Account Manager, you will be responsible for retaining key accounts and managing a team of Customer Success Managers located worldwide. This role requires building strong relationships with internal and external stakeholders, transforming customers into long-term champions, and developing a product adoption strategy for their team. You will provide best practices in activation and optimization while delivering an impeccable customer experience throughout the process.

Key Responsibilities:

  • Establish strong relationships with senior executives and professional users, not only with Helpshift clients but also with internal teams from Account Management, Sales, Marketing, Operations, Product, and Engineering.
  • Manage a team of Customer Success Managers in the US, EMEA, and APAC regions, serving our enterprise, SMB, and mid-market clients worldwide, ensuring overall health and satisfaction of clients in your portfolio.
  • Collaborate with the Integration Team, Operations Team, and other relevant teams to manage all aspects of the standard and complete customer lifecycle.
  • Design evolving business strategy manuals and identify opportunities to strengthen internal processes or increase customer satisfaction.
  • Collaborate with Engineering and Product Teams to defend customer needs based on profitability analysis and integrate customer voice into the roadmap planning.
  • Collaborate with Support and Engineering Teams to manage and mitigate escalations and plan major releases.
  • Collaborate with internal teams, including Account Managers and Operations Teams, to create a strategy and manage major lifecycle events such as renewals, growth, roadmap planning, and beta launches, to support product adoption and business objectives.
  • In addition to managing commercial evaluations, you will lead and work with Account Managers and/or Operations Teams to help clients define essential goals or key performance indicators that will help them achieve their objectives, promote feature adoption, ensure retention, and drive growth opportunities.
  • You will be the Helpshift product expert from a professional user perspective and become a trusted strategic advisor for each client you engage with.
  • Assist clients with questions in all product domains and use your technical knowledge of the Helpshift platform to inform clients of best practices in configuration and software development kit (SDK) integration.
  • Respond to client requests within 12-24 hours (by priority level) and, as needed, high-priority client requests during the day, evening, and weekend, as required.

About You:

  • You are a highly performing leader with over five years of experience managing a global team focused on customer engagement.
  • You have over ten years of experience, with a minimum of three years of work with large enterprises or high-value clients in a strategic role.
  • Experience in account management or customer success.
  • You are comfortable discussing technical concepts and possible solutions that interest the client.
  • Willingness to travel up to 25% of the time for strategic engagements with clients.
  • Attention to detail and ability to resolve complex and interdependent problems.
  • Data-driven and exploit data to formulate strategic recommendations.
  • You adapt quickly and thrive in a dynamic, growing environment with a focus on deadlines, where flexibility and teamwork are essential.
  • You are comfortable working in multiple time zones and the dynamic nature of changing priorities on a daily basis.

Our Recruitment Process:

  • You send us your application including your CV.
  • After reviewing your application, we invite you to an online interview via MS Teams with one of our recruitment specialists. This is an ideal opportunity to discuss questions and get to know each other better. For some projects, there may be a second interview with a team lead or operations manager.
  • At the end of our process, we hope you will receive an offer and become a new member among our colleagues. Our recruitment process is entirely online and remote. We consider each application and evaluate each person individually. Our recruitment team will contact you again as soon as they can inform you of the status of your application. If you would like to join our team, we encourage you to apply. That's all from us. Now, the ball is in your court! Proficiency in English (communication with clients and global team members), written and spoken.

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]]> full-time senior remote Technical Account Management, Customer Success Management, Strategic Planning, Problem-Solving, Communication, Leadership, Data Analysis, Product Knowledge, Software Development Kit (SDK) Integration, Customer Service Platform, Project Management, Time Management, Travel, Adaptability, Teamwork, Flexibility Engineering Technology Helpshift https://logos.yubhub.co/j.com.png Helpshift is a customer service platform that helps businesses resolve issues more efficiently, increasing customer satisfaction. The company is installed on two billion devices worldwide and serves over 820 million active consumers per month. https://apply.workable.com https://apply.workable.com/j/B872093020 2026-03-09 ea689cb1-ed0 Strategic Customer Success Manager Strategic Customer Success Manager

Location

US Remote

Employment Type

Full time

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

Reporting into the Head of Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.

  • Build and nurture strong relationships with key stakeholders to drive retention and growth
  • Conduct discovery with customers to understand business objectives and uncover new use cases
  • Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realising value out of their investment in Synthesia
  • Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows
  • Monitor utilisation and deploy strategies to increase user engagement, adoption and satisfaction
  • Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
  • Ensure ROI and value is communicated and understood by the customer
  • Proactively monitor customer health, including potential risks to renewals and expansion opportunities
  • Own commercial conversations and all aspects of the renewal process
  • Collaborate with internal teams to ensure seamless onboarding, support and resolution of customer issues

About you...

  • Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space
  • Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

At Synthesia we expect everyone to...

  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental
  • Make the Journey Fun

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

  • A competitive salary + stock options in our fast-growing Series D start-up.
  • Paid parental leave
  • 25 days of annual leave + public holidays + paid sick leave
  • 100% Medical, Dental & Vision
  • 401k Plan
  • A generous referral scheme
  • Fun culture with regular socials
  • A brand new computer + monitor

Remote USA\- Central or Eastern standard time preferred

Compensation: $160,000 - $180,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.

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]]> full-time senior remote $160,000 - $180,000 OTE Customer Success Management, Account Management, Technical Account Management, B2B SaaS space, Risk management, Forecasting, Growth opportunities, Light video editing, Retention and growth of enterprise clients, Video editing, Customer relationship building, Communication skills, Problem-solving skills, Analytical skills Sales Technology Synthesia https://logos.yubhub.co/synthesia.io.png Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US. https://www.synthesia.io/ https://jobs.ashbyhq.com/synthesia/3be3afcc-3358-480c-93df-516b7ee601d5 US Remote 2026-03-06 f5511170-0d2 Strategic Customer Success Manager - German Speaking Job Posting

Strategic Customer Success Manager - German Speaking

Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

  • Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
  • As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users
  • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
  • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
  • Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You need to be German Native / Bilingual Proficiency
  • You are based in Europe

At Synthesia we expect everyone to...

  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental
  • Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

  • A competitive salary + stock options in our fast-growing Series D start-up.
  • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
  • 25 days of annual leave + public holidays in the country where you are based.
  • Cycle to work scheme (London).
  • Regular socials.
  • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
  • A generous referral scheme.
  • Pension contribution/salary sacrifice.
  • Work from home set up.
  • A huge opportunity for career growth as you'll help shape a market-defining product.

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]]> full-time senior hybrid A competitive salary + stock options in our fast-growing Series D start-up. Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, B2B SaaS, Light video editing, German Native / Bilingual Proficiency, Business-level and technical conversations, Risk management, Forecasting, Identifying growth opportunities, Establishing a trusted advisor relationship, Onboarding new clients, Coordinating and leading regular client check-ins Sales Technology Synthesia https://logos.yubhub.co/synthesia.io.png Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US. https://www.synthesia.io/ https://jobs.ashbyhq.com/synthesia/680317a4-b421-4bc5-9e21-45bcc4901231 London 2026-03-06 c5d7b246-cc2 Enterprise Customer Success Manager Enterprise Customer Success Manager

About the role

Reporting into the Head of Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers.

  • Build and nurture strong relationships with key stakeholders to drive retention and growth
  • Conduct discovery with customers to understand business objectives and uncover new use cases
  • Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
  • Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.
  • Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
  • Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
  • Ensure ROI and value is communicated and understood by the customer
  • Proactively monitor customer health, including potential risks to renewals and expansion opportunities
  • Own commercial conversations and all aspects of the renewal process
  • Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

About you...

  • Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS
  • A customer-centric mindset with a passion for delivering exceptional customer experiences
  • Proactive and organized with the ability to prioritize against competing demands
  • Experience in managing a book-of-business along with KPIs
  • A track record in managing account risk, forecasting accurately, and identifying growth opportunities
  • Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption.
  • Strong discovery skills resulting in a clear understanding of business goals and use case identification
  • Experience using sales methodology frameworks to close renewals (MEDDPICC preferred)
  • Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
  • Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly.
  • Ability to work collaboratively with cross-functional teams, including sales, product and support.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • A competitive salary + stock options in our fast-growing Series D startup
  • Hybrid working environment for NY based employees
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • 25 days of annual leave + Public holidays + paid sick leave
  • Fun culture with regular socials
  • A generous referral scheme
  • A brand new computer + monitor

Compensation: $140,000 - $160,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.

Location: New York City - Nomad District

*may be open to remote

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]]> full-time mid hybrid $140,000 - $160,000 OTE Customer Success Management, Client Service, Account Management, B2B SaaS, Sales Methodology Frameworks, MEDDPICC, Business-Level and Technical Conversations, Communication, Listening and Presentation Skills, Discovery Skills, Use Case Identification, Cross-Functional Teamwork, Sales, Product and Support Sales Technology Synthesia https://logos.yubhub.co/synthesia.io.png Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US. https://www.synthesia.io/ https://jobs.ashbyhq.com/synthesia/8851369e-fa7d-4576-8339-45e284f0bd0f New York City 2026-03-06 80de54a3-852 Customer Success Manager - Spanish + Italian Speaking Customer Success Manager - Spanish + Italian Speaking

Location

Europe

Employment Type

Full time

Location Type

Remote

Department

Commercial

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you're reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

Join the rocket ship while it's taking off!

The role...

  • Reporting to the Senior Director of Customer Success and focusing on both Spanish and Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
  • As a strategic Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users
  • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
  • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
  • Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You need to be fluent in Spanish, Italian and English
  • You are based in Europe - can sit remote.

At Synthesia we expect everyone to...

  • Be an owner
  • Focus on outcomes over Inputs and Plans
  • Make the journey fun
  • Default to simple

You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

📍 A hybrid setting where you can work from our London office in Soho.

💸 A competitive salary + stock options in our fast-growing Series C start-up.

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🥳 Regular socials and company retreats + and regular tasty lunches!

🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 Work from home set up.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

If you want to be a part of building a legendary company, COME JOIN US!

XML job scraping automation by YubHub

]]> full-time senior remote A competitive salary + stock options in our fast-growing Series C start-up. Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, B2B SaaS, Light video editing, Fluency in Spanish, Italian and English Customer Success Technology Synthesia https://logos.yubhub.co/synthesia.io.png Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US. https://www.synthesia.io/ https://jobs.ashbyhq.com/synthesia/b8d27ddc-dd45-452e-8d24-7e44c17d33c8 Europe 2026-03-06 b71b3291-d4f Strategic Customer Success Manager Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

  • Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers
  • As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users
  • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
  • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
  • Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You are based in London or Europe

At Synthesia we expect everyone to...

  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental
  • Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

  • A hybrid setting where you can work from our London office in Regents place.
  • A competitive salary + stock options in our fast-growing Series D start-up.
  • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
  • 25 days of annual leave + public holidays in the country where you are based.
  • Cycle to work scheme (London).
  • Regular socials.
  • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
  • A generous referral scheme.
  • Pension contribution/salary sacrifice.
  • Work from home set up.
  • A huge opportunity for career growth as you’ll help shape a market-defining product.

XML job scraping automation by YubHub

]]> full-time mid hybrid A competitive salary + stock options in our fast-growing Series D start-up. Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, B2B SaaS, Light video editing, Synthesia platform, Business-level and technical conversations, Risk management, Forecasting, Identifying growth opportunities, Establishing trusted advisor relationships, Onboarding new clients, Coordinating and leading regular client check-ins Sales Technology Synthesia https://logos.yubhub.co/synthesia.io.png Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US. https://www.synthesia.io/ https://jobs.ashbyhq.com/synthesia/28bd784b-f820-4919-b765-d1c83592e94a London 2026-03-06 0e59c2a9-49f Strategic Customer Success Manager Strategic Customer Success Manager

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

Reporting into the Head of Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.

  • Build and nurture strong relationships with key stakeholders to drive retention and growth
  • Conduct discovery with customers to understand business objectives and uncover new use cases
  • Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realising value out of their investment in Synthesia
  • Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows
  • Monitor utilisation and deploy strategies to increase user engagement, adoption and satisfaction
  • Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
  • Ensure ROI and value is communicated and understood by the customer
  • Proactively monitor customer health, including potential risks to renewals and expansion opportunities
  • Own commercial conversations and all aspects of the renewal process
  • Collaborate with internal teams to ensure seamless onboarding, support and resolution of customer issues

About you...

  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You are based in London and can work hybrid 2 days per week

At Synthesia we expect everyone to...

  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental
  • Make the Journey Fun

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

  • A hybrid setting for NY employees
  • A competitive salary + stock options in our fast-growing Series D start-up.
  • Paid parental leave
  • 25 days of annual leave + public holidays + paid sick leave
  • 100% Medical, Dental & Vision
  • 401k Plan
  • A generous referral scheme
  • Fun culture with regular socials
  • A brand new computer + monitor

Compensation: $160,000 - $180,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.

XML job scraping automation by YubHub

]]> full-time senior hybrid $160,000 - $180,000 OTE Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, B2B SaaS, Risk Management, Forecasting, Growth Opportunities, Light Video Editing, Synthesia Platform, Video Editing, Customer Relationship Management, Project Management, Communication, Teamwork Sales Technology Synthesia https://logos.yubhub.co/synthesia.io.png Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US. https://www.synthesia.io/ https://jobs.ashbyhq.com/synthesia/c851b9be-68cc-4a1d-af3e-01b6a6941e09 New York City 2026-03-06