At Brex, we deeply value high-quality customer experience and view it as necessary to our success. Your goal will be to effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency.

Responsibilities:

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Identify, reproduce, and document bugs for the Engineering teams
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Requirements:

• This role is required to be located within the greater Vancouver area
• Must be able to start July 6th, 2026
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points:

• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Experience with AI-powered customer service tools
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

Compensation: The expected pay range for this role is $23-$25 per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

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As a key member of our Member Experience Team, you'll actively conduct outreach via phone, text, and email daily, successfully complete over 100 outbound calls a day, enroll 25% or more of all connected leads, and maintain a 92% or higher customer satisfaction score.

The most important skills for the role are:

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: empathetic and active listener for our future and existing members
• Customer Service Tools: experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: demonstrated ability to quickly and proficiently understand and absorb new information

In addition to the above, it would be great if you also had experience in a role that had direct daily interactions with older adults.

At Bold, we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life , including, but not limited to, race, gender identity, sexual orientation and disability status.

Compensation: We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus.

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As a key member of our Member Experience Team, you will:

Actively conduct outreach via phone, text, and email daily, along with answering inbound tickets. Successfully complete assigned tickets each day. Maintain an >80% phone answer rate per week. Act as a 'hub' for all inbound questions regarding Bold and our offerings to people. Maintain 92% or higher customer satisfaction score. Act as the voice between both customer and Bold.

The most important skills for the role are:

1-3 years of experience as a customer support representative. Effective communication: Empathetic and active listener for our future and existing members. Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot). Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions. Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to 'connect the dots' so previous experiences can be applied in new contexts. Ability to move quickly and efficiently using several programs to solve member issues.

In addition to the above, it would be great if you also had:

Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup).

We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age.

At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life , including, but not limited to, race, gender identity, sexual orientation and disability status.

If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.

Compensation: We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $24.00-$26.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

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In this role, you will lead the scheduling of product arrival, coordinate vessel diagnostics and troubleshooting, and repair. A strong background in industrial machinery, naval, maritime, or aviation maintenance and repair is ideal. You should have previous management experience with demonstrated proficiency in electromechanical systems, diesel propulsion systems, or similar.

Responsibilities: Lead a team with a focus on knowledge building and team member development Provide the first line of remote technical support to partners and customers Coordinate the delivery and return of vessels, parts, and supporting items Identify opportunities for process improvements and product enhancements based on customer feedback Act as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development

Qualifications: Bachelor's degree or equivalent experience with 5+ years leading support of technical or complex products Knowledge of customer service tools and technologies, including CRM software, help desk systems, and communication platforms Experience developing support process and knowledge management documentation Capable of providing ongoing training and development opportunities for staff Strong organizational and project management skills Exceptional communication and presentation skills

Physical Demands: The ability to perform physically demanding work for extended periods of time Frequently and repetitively, lift, push, and carry up to 20 lbs. The ability to carry 20 lbs. up and down stairs Ability to work outside for an extended period of time Frequently and repetitively, bend, lift, and reach to install vehicle parts of varying size and weight overhead, accurately and in allotted timeframes Ability to stand and walk for up to 12 hours/day, including over varied and uneven terrain Stoop, lay, bend, reach, squat, kneel, crouch, twist, and crawl for extended periods of time, including up to 12 hours/day Climb and maintain balance on ladders, platforms, or other high structures Ability to find issues in a work process and be alert to safety signals using sight, touch, and hearing Demonstrated ability to handle and manipulate tooling and mechanically fasten bolts within required cycle time Exposures to hazardous materials and ability to follow waste handling/disposal procedures Wearing Personal Protective Equipment, including but not limited to safety glasses, safety shoes, hearing protection, gloves, and adhering to prescribed safety rules and guidelines

Additional Information: This role requires access to export-controlled information or items that require 'U.S. Person' status.

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