In this role, you will lead the scheduling of product arrival, coordinate vessel diagnostics and troubleshooting, and repair. A strong background in industrial machinery, naval, maritime, or aviation maintenance and repair is ideal. You should have previous management experience with demonstrated proficiency in electromechanical systems, diesel propulsion systems, or similar.

Responsibilities: Lead a team with a focus on knowledge building and team member development Provide the first line of remote technical support to partners and customers Coordinate the delivery and return of vessels, parts, and supporting items Identify opportunities for process improvements and product enhancements based on customer feedback Act as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development

Qualifications: Bachelor's degree or equivalent experience with 5+ years leading support of technical or complex products Knowledge of customer service tools and technologies, including CRM software, help desk systems, and communication platforms Experience developing support process and knowledge management documentation Capable of providing ongoing training and development opportunities for staff Strong organizational and project management skills Exceptional communication and presentation skills

Physical Demands: The ability to perform physically demanding work for extended periods of time Frequently and repetitively, lift, push, and carry up to 20 lbs. The ability to carry 20 lbs. up and down stairs Ability to work outside for an extended period of time Frequently and repetitively, bend, lift, and reach to install vehicle parts of varying size and weight overhead, accurately and in allotted timeframes Ability to stand and walk for up to 12 hours/day, including over varied and uneven terrain Stoop, lay, bend, reach, squat, kneel, crouch, twist, and crawl for extended periods of time, including up to 12 hours/day Climb and maintain balance on ladders, platforms, or other high structures Ability to find issues in a work process and be alert to safety signals using sight, touch, and hearing Demonstrated ability to handle and manipulate tooling and mechanically fasten bolts within required cycle time Exposures to hazardous materials and ability to follow waste handling/disposal procedures Wearing Personal Protective Equipment, including but not limited to safety glasses, safety shoes, hearing protection, gloves, and adhering to prescribed safety rules and guidelines

Additional Information: This role requires access to export-controlled information or items that require 'U.S. Person' status.

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