{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/customer-service-saas-tools"},"x-facet":{"type":"skill","slug":"customer-service-saas-tools","display":"Customer Service Saas Tools","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2fc3af2f-8d6"},"title":"Support Specialist","description":"<p>This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks.</p>\n<p>As a Support Specialist, you will independently handle a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication.</p>\n<p>You will work cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.</p>\n<p>This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.</li>\n</ul>\n<ul>\n<li>Communicate clearly, empathetically, and professionally.</li>\n</ul>\n<ul>\n<li>Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.</li>\n</ul>\n<ul>\n<li>Identify issues outside the tier’s scope and escalate with clear context and documentation.</li>\n</ul>\n<ul>\n<li>Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.</li>\n</ul>\n<ul>\n<li>Stay current on relevant process and product updates through the provided resources.</li>\n</ul>\n<p>Ideally You’d Have:</p>\n<ul>\n<li>Prior experience in high-volume customer support, platform support, or similar.</li>\n</ul>\n<ul>\n<li>Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.</li>\n</ul>\n<ul>\n<li>Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.</li>\n</ul>\n<ul>\n<li>Familiarity with customer service SaaS tools, Slack, and Google Workspace.</li>\n</ul>\n<p>Working Model &amp; Tools:</p>\n<ul>\n<li>This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term.</li>\n</ul>\n<ul>\n<li>Company equipment will be provided during the engagement.</li>\n</ul>\n<ul>\n<li>Collaborates asynchronously with internal teams as needed.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_2fc3af2f-8d6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Scale","sameAs":"https://scale.com/","logo":"https://logos.yubhub.co/scale.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/scaleai/jobs/4648176005","x-work-arrangement":"remote","x-experience-level":null,"x-job-type":"contract","x-salary-range":null,"x-skills-required":["Zendesk","customer service SaaS tools","Slack","Google Workspace"],"x-skills-preferred":["prior experience in high-volume customer support","platform support","strong written and verbal English communication skills"],"datePosted":"2026-04-18T15:59:03.397Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico City, MX"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"IT","industry":"Technology","skills":"Zendesk, customer service SaaS tools, Slack, Google Workspace, prior experience in high-volume customer support, platform support, strong written and verbal English communication skills"}]}