{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/customer-service-orientation"},"x-facet":{"type":"skill","slug":"customer-service-orientation","display":"Customer Service Orientation","count":3},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_88c8b495-e40"},"title":"Junior IT Support Bar Analyst","description":"<p>At Keywords Studios, we are seeking a technically skilled Junior Support Bar Analyst to join our team on a six-month fixed-term contract. The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local branch and ensuring our team is providing an efficient and effective service to our internal users. They will oversee first- and second-line support in Poland.</p>\n<p>Scope of Responsibilities:</p>\n<ul>\n<li>Act as front-line support for local and/or time zone-based employees.</li>\n<li>Serve as the main point of contact for our customers via email, walk ups, and chat support.</li>\n<li>Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.</li>\n<li>Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.</li>\n<li>Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.</li>\n<li>Collaborate with other team members to identify and resolve technical issues.</li>\n<li>Stay up to date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows.</li>\n<li>Identify and escalate issues requiring urgent attention to the appropriate parties.</li>\n<li>Ensure SLAs are met and that our internal users are provided with an high level user experience.</li>\n<li>Ensure that all IT assets in the local office are managed and maintained to an agreed standard.</li>\n<li>Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Knowledge of first line IT support operations.</li>\n<li>Strong PC hardware and peripherals knowledge.</li>\n<li>Excellent relationship building skills.</li>\n<li>Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.</li>\n<li>Fluent in Polish and English (written and spoken).</li>\n<li>Ability to work in a matrix management environment.</li>\n<li>Internships or/and previous work experience in a customer service or Helpdesk role.</li>\n<li>Very good communication and active listening skills with a customer-first mindset.</li>\n<li>Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.</li>\n<li>Ability to learn quickly and adapt to new software applications and technologies.</li>\n<li>Good problem-solving and conflict resolution skills.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Medical package</li>\n<li>MyBenefit cafeteria platform</li>\n<li>Employee Assistance Program (EAP)</li>\n<li>No dress code</li>\n<li>Chill zone &amp; beverages and fruits in the office</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_88c8b495-e40","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://www.keywordsstudios.com","logo":"https://logos.yubhub.co/keywordsstudios.com.png"},"x-apply-url":"https://apply.workable.com/j/B9BE2498E1","x-work-arrangement":"onsite","x-experience-level":"entry","x-job-type":"contract","x-salary-range":null,"x-skills-required":["first line IT support operations","PC hardware and peripherals knowledge","relationship building skills","customer service orientation","fluent in Polish and English","matrix management environment","customer service or Helpdesk role","\tactual listening skills","dynamic fast-paced environment","new software applications and technologies","problem-solving and conflict resolution skills"],"x-skills-preferred":[],"datePosted":"2026-04-24T13:09:48.481Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Katowice"}},"employmentType":"CONTRACTOR","occupationalCategory":"IT","industry":"Technology","skills":"first line IT support operations, PC hardware and peripherals knowledge, relationship building skills, customer service orientation, fluent in Polish and English, matrix management environment, customer service or Helpdesk role, \tactual listening skills, dynamic fast-paced environment, new software applications and technologies, problem-solving and conflict resolution skills"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_75db2b95-8e8"},"title":"Onboarding Specialist","description":"<p>As an Onboarding Specialist at Dialpad, you will play a crucial role in customer interaction and enablement, supporting and troubleshooting product areas and technical implementations. You will facilitate onboarding deployment for new customers and products purchased, host end-user and admin training sessions, provide detailed walkthroughs, and deliver quality onboarding in a timely manner.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Facilitating onboarding deployment for new customers and products purchased</li>\n<li>Hosting end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management</li>\n<li>Providing detailed walkthroughs and training new customers with implementation and portal setup</li>\n<li>Delivering quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication</li>\n<li>Driving customers to implement best practices</li>\n<li>Clearly communicating product configuration setup requirements and expectations with customers</li>\n<li>Acting as the customer&#39;s escalation point for any onboarding-related issues</li>\n<li>Working on ad-hoc tasks as necessary</li>\n</ul>\n<p>To succeed in this role, you will bring:</p>\n<ul>\n<li>At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management</li>\n<li>At least 1 year of experience configuring, updating, and supporting VOIP solutions</li>\n<li>Preferably with experience in chat, handling multiple windows</li>\n<li>Excellent English communication skills</li>\n<li>Strong customer service orientation</li>\n<li>Ability to work independently with minimal management guidelines</li>\n<li>Organized, detail-oriented, and self-motivated</li>\n<li>Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions</li>\n<li>Experience with telecommunication or SaaS providers required</li>\n<li>Excellent internet connectivity required</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_75db2b95-8e8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8497401002","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Onboarding","Software Implementation","Account Management","VOIP solutions","Chat","English communication skills","Customer service orientation","Telecommunication or SaaS providers"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:52:02.082Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasig City, Metro Manila, Philippines"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Customer Onboarding, Software Implementation, Account Management, VOIP solutions, Chat, English communication skills, Customer service orientation, Telecommunication or SaaS providers"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_619da0e0-84b"},"title":"Support Bar Analyst (IT Help Desk)","description":"<p>At Keywords, we are seeking a Support Bar Analyst (IT Help Desk) to provide local and frontline support at our Cinisello Balsamo location. The successful candidate will serve as a main point of contact for studio issues, providing high-level technical knowledge and customer service across instant messaging, email, telephone, and face-to-face interactions.</p>\n<p>This is an excellent opportunity for a Support Bar Analyst (IT Help Desk) with excellent communication and leadership skills, looking to make an impact within a fast-paced and dynamic environment. The role reports to the Head of Local Support and involves working closely with colleagues in other offices to deliver a seamless service to our users.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Act as front-line support for local and/or time zone-based employees</li>\n<li>Serve as the main point of contact for our customers via email, walk-ups, and chat support</li>\n<li>Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services</li>\n<li>Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints</li>\n<li>Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution</li>\n<li>Collaborate with other teams to identify and resolve technical issues</li>\n<li>Stay up-to-date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows</li>\n<li>Identify and escalate issues requiring urgent attention to the appropriate parties</li>\n<li>Ensure SLAs are met and that our internal users are provided with an exceptional user experience</li>\n<li>Ensure that all IT assets in the local office are managed and maintained to a high standard</li>\n<li>Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment</li>\n<li>Strong knowledge of first and second-line support operations</li>\n<li>Desirable knowledge of ServiceNow and industry trends</li>\n<li>Excellent relationship-building skills</li>\n<li>Ability to work in a matrix management environment</li>\n<li>Proven work experience in a customer service or Helpdesk role</li>\n<li>Excellent communication and active listening skills with a customer-first mindset</li>\n<li>Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively</li>\n<li>Ability to learn quickly and adapt to new software applications and technologies</li>\n<li>Excellent problem-solving skills</li>\n<li>Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders</li>\n</ul>\n<p>Skills and experience desired:</p>\n<ul>\n<li>Manage the deployment, configuration, and maintenance of mobile devices, including tablets, smartphones, consoles, Meeting Room solutions (Intune, Autopilot, EMS, MDM, VDI)</li>\n<li>Manage the deployment, configuration, and maintenance of user peripherals</li>\n<li>Provide 3rd-line support for mobility applications to team members, customers</li>\n<li>Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)</li>\n<li>Collaborate with other stakeholders to ensure application security and data privacy are maintained</li>\n<li>Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors</li>\n<li>Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions</li>\n<li>Basic knowledge of ITIL process</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_619da0e0-84b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/41B06F3A90","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Global experience within a business services environment","Strong knowledge of first and second-line support operations","Desirable knowledge of ServiceNow and industry trends","Excellent relationship-building skills","Ability to work in a matrix management environment","Proven work experience in a customer service or Helpdesk role","Excellent communication and active listening skills with a customer-first mindset","Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively","Ability to learn quickly and adapt to new software applications and technologies","Excellent problem-solving skills","Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders"],"x-skills-preferred":["Manage the deployment, configuration, and maintenance of mobile devices","Manage the deployment, configuration, and maintenance of user peripherals","Provide 3rd-line support for mobility applications to team members, customers","Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)","Collaborate with other stakeholders to ensure application security and data privacy are maintained","Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors","Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions","Basic knowledge of ITIL process"],"datePosted":"2026-03-09T10:56:31.319Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cinisello Balsamo"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Global experience within a business services environment, Strong knowledge of first and second-line support operations, Desirable knowledge of ServiceNow and industry trends, Excellent relationship-building skills, Ability to work in a matrix management environment, Proven work experience in a customer service or Helpdesk role, Excellent communication and active listening skills with a customer-first mindset, Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively, Ability to learn quickly and adapt to new software applications and technologies, Excellent problem-solving skills, Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders, Manage the deployment, configuration, and maintenance of mobile devices, Manage the deployment, configuration, and maintenance of user peripherals, Provide 3rd-line support for mobility applications to team members, customers, Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus), Collaborate with other stakeholders to ensure application security and data privacy are maintained, Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors, Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions, Basic knowledge of ITIL process"}]}