Staff Product Manager, Enterprise (Industries)

About the Role

We're hiring a Product Manager to own Stripe's product strategy and execution across our priority industry verticals, starting with complex, regulated industries like insurance, healthcare and public sector.

Responsibilities

• Own the Industry Product Roadmap: Define and execute the multi-year product strategy for your priority vertical.
• Ship 0→1 Products: Identify unmet needs through deep customer research, data analysis, and market intelligence.
• Be a Strategic Partner to GTM and Customers: Work deeply with our largest customers, partners, and GTM teams.
• Act as a Force Multiplier Across Stripe's Platform: Influence Stripe's core product teams to ensure their roadmaps reflect the requirements of enterprise customers in your vertical.

Requirements

• 12+ years of Product Management experience, with a track record of shipping successful products in complex, regulated environments.
• Technical fluency: You don't need to write code, but you should be comfortable reading an API spec, reasoning about system design trade-offs, and holding your own in engineering discussions.
• Deep customer obsession: A talent for getting close to customers - talking to merchants and partners - and distilling complex pain points into simple, elegant product requirements.
• Analytical rigor: You use data - not just intuition - to prioritize.
• A Master Communicator: Stripe is a writing-heavy culture. You must be able to articulate deep technical and strategic concepts through precise, persuasive prose.
• High Agency & Influence: Adept at finding 'homes' for initiatives, building consensus across disparate teams, and driving momentum without needing formal authority.
• Entrepreneurial mindset and bias for action: Comfortable with ambiguity, skilled at prioritizing high-impact initiatives, and experienced operating with limited resources to unlock outsized outcomes.

Preferred Qualifications

• Direct experience building products in Healthtech, Insurtech, Public Sector or similarly complex, regulated industries.
• Experience building platform, API, or developer-facing products.
• Experience working closely with Enterprise Sales teams and C-suite stakeholders at Fortune 500 companies.

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Your responsibilities will include:

• Serving as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learning our customers' business, gaining insights into their strategies, goals, and challenges, through the lens of identity
• Building and nurturing long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conducting quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conducting ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitoring customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborating with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analysing trends, identifying areas for improvement, and taking action to optimise customer outcomes
• Acting as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Representing the voice of the customer, ensuring their needs and feedback shape the company's approach

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.

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Your primary focus is reducing the friction that pricing questions create in the field. You'll build playbooks, messaging frameworks, tier differentiation guidance, objection handling, and value quantification tools that make pricing changes easier to understand and easier to sell across self-serve, sales-assisted, and enterprise segments.

You'll partner closely with product management, sales leadership, finance, revenue operations, and other Product Marketing Managers to understand pricing updates, gather feedback on what's not working, and turn pricing changes into clear customer-facing value propositions and internal guidance.

In your first year, you'll build comprehensive pricing enablement that reduces sales questions and deal-cycle friction, develop competitive pricing narratives that reinforce GitLab's differentiated value, and create ROI and total cost of ownership assets that support value-based conversations tied to platform consolidation and AI-powered productivity.

Some examples of our projects:

• Creating comprehensive pricing playbooks, deal guides, and objection handling frameworks that address common questions about pricing and packaging.

• Launching pricing and packaging updates with sales training, customer-facing messaging, and supporting assets that help teams communicate changes clearly.

What you'll do

• Lead go-to-market strategy and sales enablement for GitLab's pricing and packaging across our product portfolio, creating messaging frameworks, sales plays, and guidance that help sales teams navigate pricing conversations across self-serve, sales-assisted, and enterprise segments.

• Partner with product management, sales leadership, finance, revenue operations, and other Product Marketing Managers to understand pricing and packaging changes, surface friction points from the field, and translate internal decisions into clear customer-facing value stories and internal guidance.

• Develop and own the narrative for GitLab's pricing philosophy and package differentiation, turning pricing structures into simple, compelling messaging that supports customer value discussions and purchasing decisions.

• Lead launch readiness for pricing and packaging updates, including sales training, sales and customer communications, and coordination with website and marketing journey updates so pricing changes are clear, consistent, and easy to adopt.

• Track and analyze pricing performance post-launch using adoption metrics, customer feedback, and sales insights, and turn those findings into actionable recommendations for product, monetization, and finance partners.

• Create and maintain high-impact enablement for pricing conversations, such as pricing playbooks, tier differentiation guides, deal and objection-handling frameworks, competitive pricing narratives, and ROI and total cost of ownership assets.

• Build GitLab's external thought leadership on platform economics, consumption models, and transparent, value-based pricing through content, webinars, and speaking opportunities.

• Lead cross-functional programs to improve how we communicate and operationalize pricing and packaging, and share best practices with other Product Marketing Managers to raise the quality and consistency of commercial messaging.

What you'll bring

• Experience leading pricing and packaging product marketing for B2B SaaS or enterprise software, including building sales enablement for complex products.

• Proven experience translating pricing and packaging changes into clear, repeatable sales motions, including messaging frameworks, playbooks, deal guides, and objection handling that reduce confusion and friction in the field.

• Working knowledge of common SaaS monetization models (for example, seat-based and usage-based pricing) and the ability to explain how pricing mechanics map to customer value and outcomes across self-serve, sales-assisted, and enterprise segments.

• Experience partnering cross-functionally with product management, sales leadership, finance, and revenue operations to gather feedback on pricing friction, align on launch readiness, and keep internal guidance current as pricing evolves.

• Ability to build value quantification assets for pricing conversations, such as return on investment (ROI) and total cost of ownership (TCO) frameworks, and use competitive context to strengthen commercial narratives.

• Strong written and verbal communication skills, with the ability to simplify complex pricing concepts for different audiences, including field sales, partners, customers, and executive stakeholders.

• A data-informed approach to pricing messaging, using inputs like sales feedback, win/loss analysis, pricing analytics, customer research, and competitive intelligence to improve enablement and go-to-market plans over time.

• Comfort working autonomously in an all-remote, asynchronous environment, with a self-directed approach to learning, iteration, and driving cross-functional execution.

About the team

The solutions product marketing function translates GitLab's story into clear narratives and practical sales enablement that helps go-to-market teams win. You'll work alongside other Product Marketing Managers across DevOps, security, and AI to keep our commercial narrative consistent across the platform, and you'll be a go-to partner for teammates who need clear guidance on how to position GitLab's value across tiers, add-ons, and consumption models.

The broader team works in an all-remote, asynchronous way across regions, guided by GitLab's values of transparency, iteration, and trusted empowerment. As GitLab's commercial model evolves, you'll help keep our pricing and packaging messaging clear and current by staying close to field and customer feedback.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, and qualifications.

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