Responsibilities:

• Provide dealer consulting and support to improve the Service customer experience and maintain dealer profitability
• Work closely with Honda/Acura dealerships to identify gaps between AHM objectives and actual Dealer performance
• Develop action plans to address gaps in areas such as Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability
• Participate in Honda/Acura programs, policies, and procedures that develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty
• Support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects

Key Accountabilities:

• Achievement of assigned CS Convenience objectives
• Achievement of assigned CS Treatment objectives
• Achievement of oil change service time of <0 minutes, Honda I <5 minutes, Acura
• Achievement of assigned Fixed Right First Time objectives
• Achievement CPRO objective - 2.5% Increase
• Achievement of assigned Parts sales objectives
• Achievement of Accessory sales objectives
• Achievement of Dealer SNSC Training Certification objectives (H: 48%), (A: 76%)

Qualifications, Experience, & Skills:

• Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
• Minimum 5 years of auto parts and service wholesale and/or retail experience. Automotive service, wholesale, and/or retail experience strongly preferred. Knowledge of OEM automotive warranty policies and procedures referred
• Understanding of financial statements and accounting concepts, Demonstrated sales ability
• Strong communication, analytical, business planning, and organizational skills. Highly developed customer relations skills
• Proficiency in MS Office applications (Word, Excel, and PowerPoint). Familiarity with using web-based software and smartphone applications. This position requires frequent travel and the possibility of relocation

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

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