{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/customer-portals"},"x-facet":{"type":"skill","slug":"customer-portals","display":"Customer Portals","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_06d10f4c-205"},"title":"Expert Technical Claim Management (m/w/d)","description":"<p>FUCHS LUBRICANTS GERMANY GmbH is a leading manufacturer of high-quality lubricants and chemical specialties for the German and international market. We are looking for an Expert Technical Claim Management to join our team in Mannheim.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Handle complex customer complaints from start to finish, including root cause analysis and resolution</li>\n<li>Develop, implement, and monitor corrective and preventive measures, including effectiveness testing</li>\n<li>Document analysis results in SAP and other tools</li>\n<li>Create technical feedback reports (e.g. 8D reports, status updates)</li>\n<li>Support customer meetings in collaboration with product or key account management</li>\n<li>Call in the PST (Product Safety Team) for critical complaints</li>\n<li>Communicate as needed with market surveillance</li>\n<li>Moderate 8D workshops</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Proficiency in SAP and Excel</li>\n<li>Experience with customer portals, programming knowledge a plus</li>\n<li>Methodical competence in claim management (e.g. 5-Why, Ishikawa, 8D)</li>\n<li>Basic knowledge of quality management and deep process understanding</li>\n<li>Strong communication skills, confident appearance, and sovereign handling of demanding customers</li>\n<li>Excellent German language skills in writing and speaking, good English language skills for communication with international customers</li>\n<li>Analytical thinking and structured work approach</li>\n<li>Teamwork, resilience, and willingness to continuous learning</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>Balance between private and professional life (e.g. flexible working hours, time-off-in-lieu, 30 days annual leave, leave of absence possibilities)</li>\n<li>Secure future prospects in a dynamic, globally operating company</li>\n<li>Performance-based remuneration and good social benefits of the chemical industry (e.g. holiday pay, Christmas bonus)</li>\n<li>Individual training opportunities and workshops</li>\n<li>Occupational pension scheme, disability insurance, and long-term account</li>\n<li>Occupational health management (e.g. cooperation with fitness studios, action days, company sports, social counseling)</li>\n</ul>\n<p>FUCHS promotes equal opportunities. Applications from disabled people will be given special consideration when equally qualified.</p>\n<p>If you have any questions, Alexandra Freund will be happy to answer them at Alexandra.Freund.EXT@fuchs.com</p>\n<p>Join our team and let&#39;s move the world together! [jobs.fuchs.com](https://jobs.fuchs.com/)</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_06d10f4c-205","directApply":true,"hiringOrganization":{"@type":"Organization","name":"FUCHS LUBRICANTS GERMANY GmbH","sameAs":"https://jobs.fuchs.com","logo":"https://logos.yubhub.co/jobs.fuchs.com.png"},"x-apply-url":"https://jobs.fuchs.com/job/Mannheim-Expert-Technical-Claim-Management-%28mwd%29-BW-68169/1370368433/","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["SAP","Excel","Customer portals","Programming knowledge","Methodical competence in claim management","Quality management","Process understanding","Communication skills","Analytical thinking","Structured work approach"],"x-skills-preferred":[],"datePosted":"2026-03-09T11:04:33.964Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mannheim"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Manufacturing","skills":"SAP, Excel, Customer portals, Programming knowledge, Methodical competence in claim management, Quality management, Process understanding, Communication skills, Analytical thinking, Structured work approach"}]}