Responsibilities:

• Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.
• Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe's goals.
• Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.
• Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business.
• Lead operational reviews with customers to communicate operational performance and uncover customer concerns.
• Identify critical operational requirements from partner banks and card networks and ensure we can fulfil them.

Requirements:

• Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment.
• 2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders.
• 2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems.
• 2 years of experience in crafting written and verbal communications designed to solve user problems.

Salary: $140,400 - $210,600/yr.

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week.

50% telecommuting permitted.

Travel Requirement: 5% for meetings and onsites.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

XML job scraping automation by YubHub

You will be responsible for working directly with customers to generate credible, compelling content in our Asia-Pacific-Japan (APJ) region. This content will focus on customer stories, specifically redefining insights,covering initial challenges, solution deployment, and realized return on investment and overall value , into multiple formats.

This is the phenomenal role for a storyteller with a product marketing perspective. The ideal candidate will translate complex technical solutions into clear, engaging narratives that encourage confidence and drive sales conversations.

Responsibilities:

• Partner with sales, customer success, and product marketing to identify customers with compelling stories that demonstrate business value and innovation.
• Conduct customer interviews to understand their journey, technical implementation, and measurable outcomes.
• Develop a range of customer advocacy content, including: case studies; business outcome summaries; video scripts and presentation spotlights; short testimonials, blog features, and social posts.
• Collaborate with internal collaborators to ensure technical and business accuracy.
• Guide customers through the review and approval process, ensuring their comfort and passion in being featured.

What You Bring:

• 2-3+ years of shown experience in Customer Marketing, Product Marketing, or Content Development, ideally within B2B or SaaS.
• Consistent track record to translate technical solutions into business outcomes.
• Outstanding writing and interviewing skills; comfortable speaking directly with customers and executives.
• Experience crafting customer-facing content (case studies, videos).
• Understanding of TCO, return on investment, and value-based messaging frameworks.
• Strong project management and collaborator communication skills.
• Collaborative, customer-first approach with attention to detail and storytelling authenticity.
• A master storyteller focused on customer outcomes.
• A creative spirit that will have innovative new ideas to bring customer stories to life.
• A strategic mindset that is able to identify gaps across the storytelling portfolio, meet sales expectations, and demonstrate expertise in working with customers closely and bringing them on a journey.

Additional Information - We Take Care of Our People: As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

XML job scraping automation by YubHub

You will be responsible for working directly with customers to generate credible, compelling content in our Asia-Pacific-Japan (APJ) region. This content will focus on customer stories, specifically redefining insights,covering initial challenges, solution deployment, and realized return on investment and overall value , into multiple formats.

This is the phenomenal role for a storyteller with a product marketing perspective. The ideal candidate will translate complex technical solutions into clear, engaging narratives that encourage confidence and drive sales conversations.

Responsibilities:

• Partner with sales, customer success, and product marketing to identify customers with compelling stories that demonstrate business value and innovation.
• Conduct customer interviews to understand their journey, technical implementation, and measurable outcomes.
• Develop a range of customer advocacy content, including: case studies; business outcome summaries; video scripts and presentation spotlights; short testimonials, blog features, and social posts.
• Collaborate with internal collaborators to ensure technical and business accuracy.
• Guide customers through the review and approval process, ensuring their comfort and passion in being featured.

What You Bring:

• 2-3+ years of shown experience in Customer Marketing, Product Marketing, or Content Development, ideally within B2B or SaaS.
• Consistent track record to translate technical solutions into business outcomes.
• Outstanding writing and interviewing skills; comfortable speaking directly with customers and executives.
• Experience crafting customer-facing content (case studies, videos).
• Understanding of TCO, return on investment, and value-based messaging frameworks.
• Strong project management and collaborator communication skills.
• Collaborative, customer-first approach with attention to detail and storytelling authenticity.
• A master storyteller focused on customer outcomes.
• A creative spirit that will have innovative new ideas to bring customer stories to life.
• A strategic mindset that is able to identify gaps across the storytelling portfolio, meet sales expectations, and demonstrate expertise in working with customers closely and bringing them on a journey.

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

XML job scraping automation by YubHub

As Staff Product Partnerships Manager - Mercury Bank, you'll own and evolve Mercury's portfolio of strategic partners that underpin our core banking infrastructure and our path toward becoming a bank. This includes relationships with core banking providers, infrastructure partners, and other critical regulatory and ecosystem partners required to support a chartered bank model.

This is a highly cross-functional role that sits at the intersection of product, engineering, compliance, legal, operations, and executive leadership. You'll serve as the primary point of contact for these partners while internally championing their capabilities, constraints, and requirements. You'll be responsible for translating complex regulatory and technical partner considerations into clear internal workstreams and driving them through execution with alignment and rigor.

Beyond managing existing partnerships, you'll play a critical role in identifying, evaluating, and onboarding new partners that support Mercury's long-term banking strategy. This includes market mapping, due diligence, contract negotiation, and ongoing relationship management. You'll bring a thoughtful mix of regulatory fluency, product curiosity, operational depth, and relationship skills to help Mercury build durable, compliant, and scalable banking infrastructure.

Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking on Mercury. Your job is to ensure that our core banking and regulatory partners can live up to this standard as we scale.

Responsibilities:

Manage a portfolio of strategic core banking, card, and regulatory partnerships critical to Mercury's banking infrastructure Be the driving force behind building and maintaining Mercury's core banking partner ecosystem in support of our charter ambitions Serve as the internal expert on core banking systems, regulated financial institutions, and the broader banking infrastructure ecosystem Work closely with Legal, Compliance, Risk, Product, Engineering, and Finance to negotiate contracts, manage partner performance, and support regulatory readiness Lead new partner selection, due diligence, and onboarding for core banking and regulatory partnerships Translate partner requirements, constraints, and regulatory considerations into actionable internal plans and timelines Unblock internal teams wherever possible and advocate for Mercury's roadmap while balancing regulatory and partner expectations Clearly communicate Mercury's compliance posture, regulatory obligations, and technical architecture to external partners

Requirements:

Have 8+ years of relevant experience in banking, fintech, or financial services, with deep familiarity working with regulated financial institutions Have experience managing or working closely with core banking providers, issuing banks, or other regulated financial infrastructure partners Be a strong partnership leader who enjoys owning complex, high-stakes relationships Be an excellent communicator and highly organized project manager, comfortable operating across many stakeholders Consistently exercise empathy, especially in highly regulated and constrained environments Have a strong product sense and interest in how financial infrastructure enables customer outcomes Be an effective negotiator with experience navigating complex commercial and regulatory discussions Be technically inclined or comfortable interfacing with engineering and compliance teams on complex systems Stay calm and focused while working on multiple critical initiatives in parallel Exercise creativity while operating within regulatory and operational constraints Think of customers first, always approaching problems from the customer perspective Be able to simplify complex systems and regulatory requirements into clear, documented processes

Total Rewards Package: The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Seattle, Los Angeles or San Francisco: $220,800 - $276,000 US employees outside of New York City, Seattle, Los Angeles or San Francisco: $198,700 - $248,400

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