{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/customer-negotiations"},"x-facet":{"type":"skill","slug":"customer-negotiations","display":"Customer Negotiations","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7aff8135-6f3"},"title":"Customer Success Manager","description":"<p>We&#39;re looking for a Customer Success Manager to join our team in Munich, Germany. As a Customer Success Manager, you will be responsible for ensuring the success of Cloudflare&#39;s Enterprise customers and managing all of their post-sale experiences.</p>\n<p>You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer&#39;s satisfaction with Cloudflare&#39;s services.</p>\n<p>You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.</p>\n<p>You will act as the primary point of contact for Cloudflare customers and will be &#39;the face of the business&#39;.</p>\n<p>You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.</p>\n<p>You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.</p>\n<p>You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.</p>\n<p>This is driven through demonstrating the value of the products and services provided to the customer&#39;s business via quarterly reviews.</p>\n<p>To succeed, you will need to:</p>\n<ul>\n<li>Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.</li>\n</ul>\n<ul>\n<li>Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.</li>\n</ul>\n<ul>\n<li>Lead retention efforts by demonstrating the value Cloudflare&#39;s products and services provide, through all suitable interactions.</li>\n</ul>\n<ul>\n<li>Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.</li>\n</ul>\n<ul>\n<li>Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention.</li>\n</ul>\n<ul>\n<li>Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.</li>\n</ul>\n<ul>\n<li>Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution.</li>\n</ul>\n<ul>\n<li>Triage and manage inbound inquiries, gathering necessary detail for internal follow-up.</li>\n</ul>\n<ul>\n<li>Identify areas for improvement with internal processes.</li>\n</ul>\n<p>Required skills, knowledge and experience:</p>\n<ul>\n<li>Strong communication skills in German and English (verbal and written)</li>\n</ul>\n<ul>\n<li>Bachelor&#39;s degree required, Master&#39;s degree is a plus</li>\n</ul>\n<ul>\n<li>5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management</li>\n</ul>\n<ul>\n<li>Strong understanding of computer networking, application and network security, and &#39;how the internet works&#39;</li>\n</ul>\n<ul>\n<li>Strong relationship-building skills and experience working with high value enterprise-level customers.</li>\n</ul>\n<ul>\n<li>Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure</li>\n</ul>\n<ul>\n<li>Excellent interpersonal communication and presentation skills.</li>\n</ul>\n<ul>\n<li>Experience with customer negotiations and handling difficult customer conversations</li>\n</ul>\n<ul>\n<li>High degree of empathy and a customer-centric mindset to ensure our customers&#39; success and satisfaction.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7aff8135-6f3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cloudflare","sameAs":"https://www.cloudflare.com/","logo":"https://logos.yubhub.co/cloudflare.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/cloudflare/jobs/7541212","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["German","English","Customer Success Management","Computer Networking","Application Security","Network Security","Relationship Building","Organizational Skills","Prioritization","Multitasking","Interpersonal Communication","Presentation Skills","Customer Negotiations","Difficult Conversations"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:57:50.621Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"German, English, Customer Success Management, Computer Networking, Application Security, Network Security, Relationship Building, Organizational Skills, Prioritization, Multitasking, Interpersonal Communication, Presentation Skills, Customer Negotiations, Difficult Conversations"}]}