Gather, analyse, and document business requirements for Salesforce Automotive Cloud solutions supporting dealer, sales, and customer lifecycle processes.

Translate business needs into clear functional specifications, user stories, and acceptance criteria.

Collaborate with developers, architects, and product owners to design scalable Automotive Cloud solutions.

Analyse and optimise business processes related to vehicle sales, dealer management, and customer engagement.

Support testing activities, including functional testing and User Acceptance Testing (UAT) coordination.

Contribute to Salesforce configuration activities, including Flows and process automation.

Support data analysis, reporting requirements, and customer and vehicle data management within Salesforce.

Maintain clear documentation of requirements, processes, and implemented solutions.

Qualifications

Must-haves

Proven experience as a Salesforce Business Analyst in CRM or digital transformation projects.

Strong experience in requirements engineering, including requirements gathering, documentation, and analysis.

Hands-on experience with Salesforce configuration, including objects, fields, validation rules, and basic administration.

Experience building and maintaining Salesforce Flows for business process automation.

Knowledge of Salesforce Automotive Cloud or strong experience with Sales Cloud and/or Service Cloud.

Experience translating business requirements into user stories and functional specifications.

Experience working in Agile environments (preferably SAFe).

Strong stakeholder management and workshop facilitation skills.

Experience supporting testing activities, including functional testing and UAT processes.

Good understanding of CRM data models and customer lifecycle management processes.

Nice-to-haves

Salesforce certifications (e.g., Salesforce Business Analyst, Salesforce Administrator, Sales Cloud or Service Cloud Consultant).

Experience with Automotive Cloud data models, including vehicle, driver, dealer, and service lifecycle objects.

Familiarity with Salesforce integrations and APIs.

Experience in the automotive industry or within OEM/dealer network environments.

Benefits

• Full-time position with 40 hours of work per week.
• 27 vacation days.
• Unlimited employment contract.
• Flexible working hours.
• Opportunity to work in a dynamic and innovative environment.

How to Apply

If you are interested in this opportunity, please submit your application through our website.

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You will shape how customers adopt GitLab, grow with our platform, and engage with service offerings that support their goals. Working across Sales, Product, Engineering, Support, Marketing, and Operations, you will help define a clear vision for customer lifecycle programs, paid success plans, and scalable service delivery.

In this role, you will combine strategic thinking with hands-on execution, using customer insights, data, and strong cross-functional partnership to improve outcomes for customers and the business. This is a unique opportunity to influence adoption, retention, expansion, and the overall customer journey at GitLab.

Responsibilities

• Set the vision and strategic plan for the CX Services organisation, with a focus on product adoption, customer outcomes, and business growth.

• Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.

• Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.

• Define and monitor key performance indicators for customer success/services, using data to evaluate program health and identify areas for improvement.

• Lead and develop a high-performing CX Services Management team across distributed environments, including hiring, coaching, enablement, and performance management.

• Partner closely with Sales leadership on renewal forecasting, account coverage, and growth planning to support retention and expansion.

• Work across Product, Engineering, Support, Marketing, and Operations to align service delivery, resolve escalations, and improve the end-to-end customer experience.

• Manage the commercial and operational aspects of the services portfolio, translating customer needs into practical offerings that deliver measurable value.

Requirements

• Significant experience leading customer success/services teams in SaaS or subscription enterprise software environments, including experience managing managers and global teams.

• Demonstrated success building customer success/services strategies that improve adoption, retention, expansion, and long-term customer value.

• Strong leadership and people management skills, with the ability to recruit, develop, and mentor high-performing teams in a distributed organisation.

• Experience designing or evolving service offerings and customer programs based on customer needs, business priorities, and operational scalability.

• Strong understanding of technical product implementation, adoption strategies, and the software development lifecycle, ideally in DevOps or related environments.

• A data-driven approach to decision-making, with experience defining success metrics, analysing performance, and using insights to guide action.

• Excellent communication and presentation skills, with the ability to influence senior stakeholders and build effective cross-functional partnerships.

• Willingness to travel as needed and comfort working across cultures, geographies, and asynchronous ways of working.

About the Team

The CX Services team at GitLab helps customers achieve meaningful outcomes with our platform after the sale. We focus on adoption, value realisation, service delivery, and long-term customer growth. We work across the customer lifecycle to create consistent experiences, improve engagement models, and develop services that meet the needs of a broad range of customers.

We partner closely with Sales, Support, Product, Engineering, Marketing, and Operations to connect customer goals with the right strategy, resources, and programs. In our globally distributed and asynchronous environment, we value clear communication, strong ownership, and continuous improvement.

Our team is an important part of how GitLab supports customers as they build, secure, and deliver software more effectively.

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Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.

We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level , from architecture to deployment.

It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex, including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly.

This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys.

The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday.

As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.

• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.

• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.

• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.

• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.

• Drive continuous improvement in engineering processes, technical architecture, and product quality.

• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• 6+ years of software engineering experience with strong technical depth.

• 3+ years of experience managing or leading engineers in a high-growth environment.

• Strong technical background and understanding of software development principles.

• Expertise leading full-stack engineering teams delivering end-to-end product experiences.

• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.

• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.

• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.

• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer-facing experiences.

• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.

We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex, including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly.

This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys.

The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.

• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.

• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.

• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.

• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.

• Drive continuous improvement in engineering processes, technical architecture, and product quality.

• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• 6+ years of software engineering experience with strong technical depth.

• 3+ years of experience managing or leading engineers in a high-growth environment.

• Strong technical background and understanding of software development principles.

• Expertise leading full-stack engineering teams delivering end-to-end product experiences.

• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.

• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.

• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.

• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.

• You have started your own technology venture or were an early technical founder/employee.

Experience Level: senior Employment Type: full-time Workplace Type: hybrid Category: Engineering Industry: Technology Salary Range: $240,000 CAD - $300,000 CAD Required Skills:

• Software engineering experience
• Technical leadership
• AI-powered product experiences
• Data-driven mindset
• Cross-functional collaboration

Preferred Skills:

• Data platforms (Snowflake, Hex)
• Onboarding, implementation, identity, workflow automation
• Customer lifecycle products
• Technology venture founding/early employee experience

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Engineering Manager, Onboarding

About Us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

Job Description

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex, including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys.

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth.
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus Points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee.

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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As the portfolio grows, this role is expected to evolve into team leadership. You'll play a key role in shaping how risk decisions translate into customer experience, product growth, and long-term portfolio performance.

Key responsibilities include:

• Building and operationalizing the credit strategy

• Translating underwriting vision into formal credit policy and decision frameworks

• Defining approval logic, segmentation strategy, and limit-setting methodology

• Establishing portfolio guardrails aligned to loss targets and unit economics

• Designing account management strategies across the customer lifecycle

• Developing early portfolio management approaches including exposure adjustments, servicing strategies, and input into collections processes as the portfolio matures

• Defining portfolio monitoring frameworks and escalation triggers for emerging credit risk trends

• Building the data-driven risk engine

• Implementing credit policy in our underwriting platform

• Evaluating and integrating key data sources (bureau, income, debt signals)

• Ensuring decision logic is structured, testable, and scalable

• Partnering with Engineering and Data to build monitoring and feedback loops

• Owning portfolio performance post-launch

• Defining and tracking core KPIs (approval rate, early delinquency, loss rate, exposure, utilization, etc.)

• Monitoring vintage performance and segment behavior

• Recommending and implementing strategy adjustments based on observed risk trends

• Presenting risk performance, insights, and recommendations to senior leadership

• Driving data-informed risk and growth decisions

• Using SQL to independently evaluate underwriting decisions and trade-offs

• Analyzing drivers of credit performance and portfolio outcomes

• Partnering with Finance on forecasting and risk-adjusted economics

• Driving cross-functional execution

• Partnering with Compliance to ensure the underwriting program is well-documented and built to scale

• Working with Partnerships, Procurement, and Legal on evaluating and onboarding credit data providers

• Supporting broader risk initiatives across our business charge card portfolio during the build phase

Requirements include:

• 6+ years of experience in consumer credit risk
• Experience launching or materially redesigning a consumer lending product
• Experience implementing credit policy within a decisioning or underwriting platform is strongly preferred
• Demonstrated experience owning risk strategy and monitoring portfolio performance
• Deep familiarity with bureau data and core credit risk metrics (approval rate, loss rate, vintage curves, etc.)
• Experience presenting risk insights and strategy recommendations to senior stakeholders
• Experience translating policy into production decision logic
• Strong SQL skills and comfort working directly with data
• Comfortable building in ambiguity and operating in a 0→1 environment

Total rewards package includes base salary, equity, and benefits. Salary and equity ranges are highly competitive within the SaaS and fintech industry.

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This is not a status-meeting role. This is a technical, hands-on TPM who understands systems well enough to unblock work directly , whether that's in Linear, Salesforce, data workflows, or coordination across Product, Engineering, Data, and Revenue.

In this role, you will report to the Head of Platforms & Infrastructure and play a critical role in protecting execution focus so specialized technical roles can operate at full effectiveness.

Some things you'll do on the job:

• Own delivery sequencing and execution momentum across Revenue Technology initiatives
• Translate ambiguous goals into clear scopes, milestones, and dependency maps
• Actively manage work in Linear and related tools, ensuring priorities are visible and intentional
• Identify when work is blocked, drifting, over-scoped, or colliding , and intervene early
• Partner closely with Solution Architecture, Data Strategy, Engineering, and Systems & Workflow Experience
• Perform light hands-on technical work (configuration, stopgaps, tooling hygiene) to unblock progress
• Absorb coordination load across Product, Engineering, Data Engineering, Data Science, Revenue, and vendors
• Drive planning cycles anchored to Cosmic Objectives, not ad-hoc urgency
• Make tradeoffs explicit and documented so teams can move without re-litigating decisions

You should have:

• 5+ years experience as a Technical Program Manager, Technical PM, or equivalent role in a SaaS or fintech environment
• Demonstrated ability to drive delivery across multi-team, cross-functional initiatives (Product, Engineering, Data, Revenue, vendors)
• Strong technical fluency , able to reason about systems, data flows, integrations, and platform constraints
• Hands-on experience managing work in tools like Linear, Jira, or similar, with a bias toward clarity and momentum
• Proven ability to surface dependencies, sequence work, and intervene when execution is blocked or drifting
• Excellent written and verbal communication skills, especially in ambiguous environments
• Comfort performing light hands-on technical work (tool configuration, workflow setup, stopgap solutions)

Preferred Qualifications:

• Experience supporting GTM, revenue, or customer lifecycle platforms
• Familiarity with Salesforce, data platforms, or revenue tooling ecosystems
• Experience operating within Agile / Kanban systems , with judgment about when to adapt them
• Background working closely with architecture or platform engineering teams

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $131,000 - 148,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $118,000 - $133,200
• Canadian employees (any location): CAD $124,300 - $139,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

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As a Salesforce Developer, you'll work closely with Architecture, Data, TPM, and Systems Experience to turn intent into reality. Your responsibilities will include:

• Building and maintaining Salesforce functionality (flows, automation, objects, permissions)
• Implementing architectural designs without diverging from intent
• Improving reliability, performance, and maintainability of GTM systems
• Reducing tech debt and replacing fragile workarounds with durable solutions
• Partnering with Data Strategy to ensure clean data generation
• Supporting integrations and tooling across the revenue stack
• Participating in incident response and platform debugging
• Helping migrate functionality into core platforms rather than adding new tools

To succeed in this role, you'll need:

• 8+ years experience in Salesforce development or platform engineering roles
• Strong hands-on experience with Salesforce automation, flows, object models, permissions, and integrations
• Excited to own and maintain API-based integrations between Salesforce and downstream/upstream systems
• Demonstrated ability to build and refactor systems with durability, performance, and maintainability in mind
• Experience partnering with cross-functional teams to implement technical solutions
• Strong debugging and problem-solving skills in production environments
• Clear communication skills and comfort explaining technical tradeoffs

Preferred qualifications include experience with Salesforce Data Cloud, familiarity with GTM workflows, revenue operations, or customer lifecycle systems, and exposure to data pipelines, ETL processes, or downstream analytics usage.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,400 - 198,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,600 - 178,200
• Canadian employees (any location): CAD $149,700 - $187,100

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The team is responsible for architecting and maintaining scalable MarTech solutions, with a focus on data integration, customer journey orchestration, and marketing automation. This team operates within the Data, Tech, and Operations tower of the Direct BU.

The Marketing Automation & Integration Engineer centers on the implementation and optimization of a MarTech data flow pattern involving Snowflake, Segment, Braze, and other SaaS platforms. Key responsibilities include:

• Design and maintain data pipelines between Snowflake, Segment CDP, Braze, and additional platforms
• Implement real-time and batch data ingestion strategies
• Manage customer event tracking and identity resolution within Segment
• Orchestrate personalized marketing campaigns in Braze using dynamic segmentation and behavioral triggers
• Ensure data integrity and feedback loops from Braze back into Snowflake via Segment
• Automate data transformations and enrichment using scripting languages
• Monitor system performance and troubleshoot integration issues across platforms

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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What you'll do

Build and manage a growing portfolio of new high value enterprise accounts in the Customer Experience and Conversational AI Experiences spaces to help ElevenLabs meet its revenue goals.

• Build and manage a growing portfolio of new high value enterprise accounts in the Customer Experience and Conversational AI Experiences spaces to help ElevenLabs meet its revenue goals.

What you need

• Experience in building a new category, company, product in a space with previously no penetration

• Experience in value selling a technology product, preferably in Customer Experience and Customer engagement to clients with a global footprint

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