As our Product Owner - Cards, your mission is to build the most seamless and secure card experiences on the planet. This means giving our users effortless control over their money - from getting a refund with a single tap, to getting paid by their customers using just their phone.

You'll own features that are critical to our user's financial life and business success. Your responsibilities will include:

Designing and delivering a frictionless, in-app refund process for card payments. Driving the vision and adoption of Tap to Pay, transforming our users' phones into simple, powerful payment terminals and eliminating their need for complex, costly hardware. Ensuring both the refund and Tap to Pay experiences are perfectly adapted to meet the specific expectations and regulations of each new country we enter, making our product feel native everywhere.

If you're up for this challenge, join us!

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Farmers is hiring a Senior User Experience (UX) Designer to join the Farmers Customer Experience Team, a multidisciplinary group that combines the power of human-centered and data-driven approaches to create end-to-end omni-channel experiences that enhance customer satisfaction, streamline operations, and deliver business impact.

This role drives strategic design by deeply understanding current user experiences, identifying opportunities, and envisioning future-state solutions. It leads the creation of effective user experiences through advanced UX principles and strategic thinking while independently delivering design solutions, collaborating with stakeholders, and contributing to evolving design systems.

The ideal candidate would have already achieved a senior level of UX and digital product design proficiency (including the associated tools, collaboration skills, and understanding of technology) and is now looking to grow by applying that experience strategically within the broader context of Customer Experience and Service Design.

Key Responsibilities

• Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
• Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviors, motivations, and pain points.
• Collaborates with Journey Owners and research teams to define target audiences and goals.
• Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
• Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.
• Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
• Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality. Develops clear documentation and specifications to enable seamless implementation and guide development processes.

Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.

• Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions. Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
• Keeps stakeholders informed on goals, expectations, and timelines throughout the design process. Leads meetings effectively and presents with polish, using advanced storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.
• Conducts post-launch design evaluations to assess effectiveness of the design work, identify usability issues, recommend refinements, and measure impact.
• Accepts and incorporates feedback to improve performance and work quality while knowing when to change direction or stay the course.
• Seeks out opportunities to advance design skills by staying informed on trends, tools, and best practices in user experience. Actively explores and appropriately integrates AI tools into the design workflow.
• Mentors less experienced team members to develop skills while providing feedback they seek and value.

Requirements

• Minimum three years of experience required in user experience (UX) design, product design, or related field.
• Bachelors degree preferred
• Tools: Figma, Mural/Miro, Rally/Jira, Office Suite
• Deep understanding of UX principles, usability, and product design.
• Familiarity with customer journey mapping and service blueprinting.
• Strong communication and facilitation skills; able to present ideas clearly and confidently.
• Effective collaboration and conflict resolution abilities.
• Excellent time management and project prioritization skills.
• Experience with agile methodologies and product management practices.
• Basic knowledge of front-end development concepts.
• Strong storytelling and presentation capabilities.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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Responsibilities

• Leverage digital analytics and manage day-to-day operations of paid Display & Social Media Acquisition plans
• Create and manage campaigns that deliver on key KPIs of sales calls and premium
• Analyze weekly campaign performance to feed into management reporting and lead audience management and segment creation within technology platforms
• Partner with analytics team to create dashboards for analysis and optimization
• Manage vendors, including display networks and social websites
• Coordinate with cross-functional partners to include analytics, creative/content and customer relationship management (CRM) team to execute specific display and social media campaigns as needed

Requirements

• Bachelor's degree in marketing, Business, or a related field
• English proficiency
• Proven experience with Braze or similar marketing automation platforms
• Salesforce Marketing Cloud
• Strong understanding of customer journey mapping and lifecycle marketing
• Excellent analytical skills with the ability to interpret data and make data-driven decisions
• Proficiency in HTML, CSS, and basic coding for email templates
• Strong project management skills with the ability to manage multiple campaigns simultaneously
• Excellent communication and collaboration skills
• Ability to manage and implement several marketing campaigns

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

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The team is responsible for architecting and maintaining scalable MarTech solutions, with a focus on data integration, customer journey orchestration, and marketing automation. This team operates within the Data, Tech, and Operations tower of the Direct BU.

The Marketing Automation & Integration Engineer centers on the implementation and optimization of a MarTech data flow pattern involving Snowflake, Segment, Braze, and other SaaS platforms. Key responsibilities include:

• Design and maintain data pipelines between Snowflake, Segment CDP, Braze, and additional platforms
• Implement real-time and batch data ingestion strategies
• Manage customer event tracking and identity resolution within Segment
• Orchestrate personalized marketing campaigns in Braze using dynamic segmentation and behavioral triggers
• Ensure data integrity and feedback loops from Braze back into Snowflake via Segment
• Automate data transformations and enrichment using scripting languages
• Monitor system performance and troubleshoot integration issues across platforms

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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Key Responsibilities

• Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
• Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviours, motivations, and pain points.
• Collaborates with Journey Owners and research teams to define target audiences and goals.
• Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
• Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.
• Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
• Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality. Develops clear documentation and specifications to enable seamless implementation and guide development processes.

Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.

• Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions. Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
• Keeps stakeholders informed on goals, expectations, and timelines throughout the design process. Leads meetings effectively and presents with polish, using advanced storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.
• Conducts post-launch design evaluations to assess effectiveness of the design work, identify usability issues, recommend refinements, and measure impact.
• Accepts and incorporates feedback to improve performance and work quality while knowing when to change direction or stay the course.
• Seeks out opportunities to advance design skills by staying informed on trends, tools, and best practices in user experience. Actively explores and appropriately integrates AI tools into the design workflow.
• Mentors less experienced team members to develop skills while providing feedback they seek and value.

Requirements

• Minimum three years of experience required in user experience (UX) design, product design, or related field.
• Bachelors degree preferred
• Tools: Figma, Mural/Miro, Rally/Jira, Office Suite
• Deep understanding of UX principles, usability, and product design.
• Familiarity with customer journey mapping and service blueprinting.
• Strong communication and facilitation skills; able to present ideas clearly and confidently.
• Effective collaboration and conflict resolution abilities.
• Excellent time management and project prioritization skills.
• Experience with agile methodologies and product management practices.
• Basic knowledge of front-end development concepts.
• Strong storytelling and presentation capabilities.

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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Key responsibilities include leading product portfolio optimization, rate filings, and competitive market assessments. The candidate will also drive digital transformation initiatives, evaluating InsurTech solutions such as telematics-based pricing, AI-driven claims automation, and predictive analytics for risk segmentation. Additionally, they will support regulatory advisory projects, ensuring compliance with state DOI regulations, NAIC model laws, and evolving legislative changes.

The ideal candidate will have 10+ years of P&C insurance product management or consulting experience, strong expertise in personal lines pricing, underwriting, and compliance, and familiarity with technology platforms like Guidewire, Duck Creek, and Majesco. Preferred qualifications include CPCU, AINS, ARM, Lean Six Sigma, or PMP certifications.

This is an exciting opportunity to work with leading insurers on high-impact projects, leveraging data-driven strategies and InsurTech solutions to reshape the future of personal lines insurance. Join us and contribute to strategic innovation, regulatory excellence, and digital transformation in the insurance industry.

Key Responsibilities:

The key responsibilities of this role will include supporting Client and Internal Project Teams with a mix of the following capabilities:

Strategic Consulting & Client Advisory

• Act as a trusted advisor to top-tier insurers on personal lines insurance products, including homeowners, auto, renters, and umbrella.
• Lead product rationalization efforts, optimizing insurers’ portfolios to reduce complexity, enhance profitability, and improve customer experience.
• Drive new product development, leveraging telematics, usage-based insurance (UBI), embedded insurance, and AI-driven pricing models.
• Develop and implement product run-off strategies, ensuring compliance, financial stability, and seamless transition for policyholders.
• Guide insurers through regulatory advisory initiatives, ensuring product strategies align with state DOI regulations, NAIC model laws, and evolving consumer protection standards.

Regulatory Compliance & Market Strategy

• Advise on state and federal regulations, helping clients navigate rate filings, compliance risks, and policyholder protections.
• Manage engagements related to state DOI rate filings, competitive benchmarking, and regulatory impact assessments.
• Provide insights on emerging legislative changes (e.g., climate risk mandates, AI-driven underwriting guidelines, and telematics regulations).

InsurTech Enablement & Digital Transformation

• Partner with technology teams to implement digital underwriting, AI-based risk models, and automation tools.
• Evaluate and recommend InsurTech solutions such as:
• Telematics-based pricing (e.g., Cambridge Mobile Telematics, Arity)
• AI-driven claims processing (e.g., CCC Intelligent Solutions, Snapsheet)
• Fraud detection & predictive analytics (e.g., Shift Technology, FRISS)
• Customer experience & digital distribution (e.g., Cover Genius, Trov)

• Support insurers in modernizing core platforms, working with vendors like Guidewire, Duck Creek, and Majesco.

Claims Transformation & Risk Management

• Assist clients in claims process optimization, leveraging automation, AI, and predictive analytics for faster claims adjudication.
• Develop strategies for fraud detection, litigation management, and claims efficiency improvements.
• Work with claims and risk teams to align product design with evolving risk trends (e.g., climate change impact, cyber risks in personal lines, and increased litigation costs).

Project Leadership & Stakeholder Engagement

• Lead cross-functional consulting engagements involving actuarial, underwriting, IT, claims, and distribution teams.
• Develop and present strategic recommendations to C-suite executives, supporting data-driven decision-making.
• Manage multiple client engagements, ensuring timely delivery, regulatory alignment, and measurable business impact.

Requirements

• Education: Bachelor’s degree in Business, Finance, Insurance, or a related field (MBA, CPCU, or AINS preferred).
• Experience: 5+ years in P&C insurance product management, consulting, or strategy roles, with a strong focus on personal lines.
• Industry Certifications (Preferred): CPCU, AINS, ARM, Lean Six Sigma, or PMP.
• Technical Expertise: Deep knowledge of personal lines product development, pricing, underwriting, and risk management.
• Consulting & Leadership Skills: Proven ability to develop strategic recommendations and present to C-suite executives.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Plans
8. Paid Time Off
9. Training & Development

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