{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/customer-insights"},"x-facet":{"type":"skill","slug":"customer-insights","display":"Customer Insights","count":12},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4249dbdd-13b"},"title":"Product Operations Manager, Feedback Loops","description":"<p>We&#39;re hiring a Product Operations Manager , Feedback Loops to own and continuously improve how customer signal flows into product and research decisions at Anthropic. This is a horizontal, org-wide role , you won&#39;t be embedded in a single product team, you&#39;ll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.</p>\n<p>Feedback at Anthropic is uniquely high-leverage. We&#39;re building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code). Customer signal arrives from everywhere , field conversations, support interactions, early access programs, in-product telemetry , and the opportunity is to make that signal a first-class, structured input to every product and research decision.</p>\n<p>This role will build the system that makes customer voice as easy to act on as any other data source. You treat feedback loops as a product. You&#39;re obsessed with making it effortless for the field to share what they&#39;re hearing and for product teams to know what matters most. You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator.</p>\n<p>Your work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we build next.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p>You&#39;ll own the operating system for customer feedback across all of Anthropic , one shared platform, not a collection of per-team processes. Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you&#39;ll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.</p>\n<p>You&#39;ll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.</p>\n<p><strong>Feedback Intake &amp; System of Record</strong></p>\n<p>Own the single, org-wide pipeline that captures customer feedback from every channel , field teams, support, early access programs, in-product signals , into one structured system of record that serves every product surface.</p>\n<p>Build intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax. Obsess over the submitter experience so that sharing feedback is faster than not sharing it.</p>\n<p><strong>AI-Enabled Synthesis &amp; Triage</strong></p>\n<p>Build Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues , doing the first-pass work so humans focus on verification and judgment.</p>\n<p>Design the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.</p>\n<p>Partner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.</p>\n<p><strong>Routing &amp; Closing the Loop</strong></p>\n<p>Establish clear routing so the right feedback reaches the right product or research owner at the right time , including the path from product signal back into model training priorities.</p>\n<p>Build the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome, so they can close the loop with customers confidently and in real time.</p>\n<p><strong>Voice of the Customer Programs</strong></p>\n<p>Partner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs , customer advisory boards, early access programs, design partner cohorts , that generate high-signal feedback by design.</p>\n<p>Define what &#39;high-signal&#39; means: feedback tied to specific use cases, blocker severity, revenue context, and customer segments so product teams can make confident tradeoffs.</p>\n<p><strong>Continuous Improvement</strong></p>\n<p>Define and track success metrics for feedback loop health , time-to-triage, signal quality, roadmap influence, field satisfaction , and use them to identify bottlenecks.</p>\n<p>Run regular retros with Product and GTM partners and feed learnings back into process and tooling improvements. Scale what works through documentation and enablement.</p>\n<p><strong>You may be a good fit if you:</strong></p>\n<p>Have 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.</p>\n<p>Have personally shipped AI-enabled processes and systems , you&#39;ve written the prompts, built the evals, and iterated on production LLM workflows yourself. You can talk about model behavior with specificity, not just direct others to build.</p>\n<p>Have owned a customer feedback program end-to-end , intake, synthesis, routing, and closing the loop , that product teams actually used to make decisions. The customer mix can be enterprise, PLG, design partner, or dev community; what matters is that you designed it and ran it.</p>\n<p>Have operated at earlier-stage and scaling companies (Series B-D or equivalent) where you built things that didn&#39;t exist yet, shipped v1s in weeks not quarters, and iterated in public.</p>\n<p>Have operated in horizontal, cross-org roles before , you know how to build shared infrastructure that many teams depend on, drive adoption through influence rather than mandate, and earn trust across functions that don&#39;t report to you.</p>\n<p>Are comfortable with ambiguity and can create structure where none exists , you&#39;ve built the v1 of a system and iterated it into something teams rely on.</p>\n<p>Are service-oriented and obsessed with making it easy for others to do great work.</p>\n<p><strong>Strong candidates may also have experience with:</strong></p>\n<p>Building AI-native workflows end-to-end , prompt design, evals, closed-loop improvement , and pushing the boundaries of what automation can own.</p>\n<p>Product Management, Customer Success Operations, or Research Operations.</p>\n<p>Feedback tooling ecosystems (Productboard, Dovetail, or homegrown equivalents) and the tradeoffs between buy vs. build.</p>\n<p>Treating process as a product with users, metrics, and continuous iteration.</p>\n<p>Track record of building and scaling operations programs from zero to one.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4249dbdd-13b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.co/","logo":"https://logos.yubhub.co/anthropic.co.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5179882008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$260,000-$325,000 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practices to differentiate their offerings, accelerate delivery, and integrate into government customer workloads.</li>\n</ul>\n<ul>\n<li>Establish and refine sales processes, methodologies, and playbooks specific to GovTech segment.</li>\n</ul>\n<ul>\n<li>Build and manage strategic relationships with cloud service providers (AWS, GCP) to align technical and commercial aspects of partner deals and create scalable go-to-market motions</li>\n</ul>\n<ul>\n<li>Synthesise market feedback and customer insights to inform product roadmap and competitive strategy, working closely with product and marketing teams</li>\n</ul>\n<ul>\n<li>Partner with legal, compliance, and delivery teams to ensure successful contract execution and customer satisfaction across the GovTech ecosystem</li>\n</ul>\n<ul>\n<li>Implement metrics, reporting, and performance management systems to drive team accountability and continuous improvement across the partner sales organisation</li>\n</ul>\n<ul>\n<li>Represent Anthropic at industry events, partner summits, and with key stakeholders, establishing our brand as the trusted AI partner for GovTechs</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>10+ years of enterprise sales experience with 4+ years managing sales teams selling directly to SIs, DIBs, and GovTech ISVs, with a proven track record of scaling revenue and building high-performing organisations</li>\n</ul>\n<ul>\n<li>Demonstrated ability to build, maintain, and leverage C-suite and senior executive relationships at major SIs, DIB primes, and GovTech companies,with an existing network of contacts across the federal partner ecosystem strongly preferred</li>\n</ul>\n<ul>\n<li>Deep understanding of SI and DIB business models, buying processes, technology evaluation criteria, and how partners operate within federal procurement frameworks</li>\n</ul>\n<ul>\n<li>Demonstrated ability to hire, develop, and retain top sales talent while creating a culture of performance and 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systems"],"datePosted":"2026-04-18T15:53:43.632Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington, DC"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Enterprise sales experience, Managing sales teams, Federal partner landscape, C-suite and senior executive relationships, Go-to-market strategies, Security and compliance, Federal contracting vehicles, Procurement mechanisms, Cloud service providers, Strategic relationships, Market feedback and customer insights, Product roadmap and competitive strategy, Metrics, reporting, and performance management systems","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":435000,"maxValue":550000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6b6faa1d-a46"},"title":"Senior Marketing Strategist, Product","description":"<p>We are seeking an experienced Marketing Strategist with Product Marketing Expertise to play a critical role in shaping product success by driving strategic marketing initiatives that enhance customer engagement and adoption.</p>\n<p>The ideal candidate will define product positioning, messaging, and GTM strategies, ensuring alignment across Product, and Creative teams. Leveraging customer insights, competitive analysis, and performance data, they will refine messaging, optimize acquisition and retention strategies, and integrate marketing efforts across all touchpoints in the customer journey.</p>\n<p>This position requires a strategic thinker with the ability to integrate creativity with data, demonstrate problem-solving skills, and approach measurement in innovative ways. The ideal candidate thrives in a highly collaborative environment, and is passionate about delivering simple yet innovative financial solutions that customers love.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Acting as the lead marketer for a business unit/product, working alongside product teams to shape the marketing vision and strategy.</li>\n<li>Defining and executing go-to-market strategies, ensuring a clear value proposition and effective market positioning.</li>\n<li>Developing and refining marketing messaging that resonates with target audiences and is seamlessly integrated across all customer touchpoints.</li>\n<li>Managing the full marketing lifecycle from product development and launch to growth and expansion, ensuring a seamless pull-through of marketing messages across every stage.</li>\n<li>Using qualitative and quantitative data to influence marketing strategies, optimize positioning, and refine messaging.</li>\n<li>Collaborating with cross-functional teams (Product, Creative, Growth) to drive product adoption and engagement.</li>\n</ul>\n<p>Requirements include:</p>\n<ul>\n<li>7+ years of experience in Marketing Strategy and/or Product Marketing, preferably with a B2C company, with a track record of leading product launches.</li>\n<li>Proven experience acting as a strategic marketing leader, driving GTM strategies and product adoption.</li>\n<li>Ability to build a strategy and roadmap of projects based on data analysis, market, and customer research.</li>\n<li>Ability to synthesize market, customer, and competitive insights to build compelling positioning and messaging.</li>\n<li>Strategic mindset with the ability to think long-term while executing with precision.</li>\n<li>Strong analytical skills,comfortable working with data, running experiments, and using insights to inform decisions.</li>\n<li>Exceptional storytelling and communication skills, able to simplify complex concepts into compelling narratives.</li>\n<li>Thrive in a cross functional environment and can effectively collaborate with a wide range of stakeholders and teams.</li>\n</ul>\n<p>Salary: $164,000 - $200,500 + equity + benefits.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6b6faa1d-a46","directApply":true,"hiringOrganization":{"@type":"Organization","name":"EarnIn","sameAs":"https://www.earnin.com/","logo":"https://logos.yubhub.co/earnin.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/earnin/jobs/7587509","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$164,000 - $200,500","x-skills-required":["Marketing Strategy","Product Marketing","Data Analysis","Customer Insights","Competitive Analysis","Performance Data","GTM Strategies","Marketing Messaging","Cross-Functional Teams"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:51:24.524Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mountain View, US"}},"employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Finance","skills":"Marketing Strategy, Product Marketing, Data Analysis, Customer Insights, Competitive Analysis, Performance Data, GTM Strategies, Marketing Messaging, Cross-Functional Teams","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":164000,"maxValue":200500,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_403305ef-ce3"},"title":"Senior Product Marketing Manager","description":"<p>About Us</p>\n<p>dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.</p>\n<p>As a Senior Product Marketing Manager at dbt Labs, you will play a pivotal role in shaping the market perception of dbt,the industry standard that helps organisations build, manage, and analyse data at scale for analytics and AI,building compelling narratives, driving product adoption, and shaping how our products are used and understood by our enterprise customers. This role is perfect for someone who’s as comfortable digging into the details of dbt features and our users’ needs as they are with telling a big-picture story about where our platform and industry are headed.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Drive the go-to-market strategy for dbt, and specifically features that position dbt for AI workflows and use cases, working closely with Product, Marketing, and Field teams to identify and address target buyer personas, challenges, and opportunities.</li>\n<li>Craft product positioning and messaging with clear, differentiated positioning for dbt, grounded in customer insights, market context, and roadmapped innovations.</li>\n<li>Develop and execute marketing campaigns that clearly articulate the value and unique advantages of dbt.</li>\n<li>Collaborate closely with Product and Engineering to shape product strategy, using competitive, customer, and market insights to influence our product roadmap.</li>\n<li>Create and maintain a core bill of materials including web content, messaging guides, solutions briefs, product videos, pitch decks, email sequences, and internal enablement materials for the dbt.</li>\n<li>Develop and execute product launch and campaign strategies that drive pipeline for net new customer and expansion opportunities.</li>\n<li>Create and maintain internal sales tools like playbooks that reflect a high degree of customer understanding and empathy.</li>\n<li>Work with Revenue Marketing teams to ensure strategic narratives and product messaging are delivered consistently at every touchpoint.</li>\n<li>Measure and report on the effectiveness of marketing campaigns, using insights to drive continuous improvement.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>4+ years of experience in product marketing, preferably within the data analytics domain.</li>\n<li>A proven track record of developing and executing successful marketing campaigns for B2B software products.</li>\n<li>Strong understanding of the data analytics industry and its challenges, with the ability to translate complex concepts into clear, compelling messaging.</li>\n<li>Exceptional written and verbal communication skills, with a talent and passion for storytelling.</li>\n<li>Experience working with cross-functional teams, demonstrating strong leadership and collaborative abilities.</li>\n<li>Demonstrated analytical skills, with the ability to leverage data to inform marketing strategies and decisions.</li>\n</ul>\n<p><strong>Preferred upcoming</strong></p>\n<ul>\n<li>Prior experience working at a data analytics, AI, and/or open source software company</li>\n<li>Familiarity with the modern analytics stack, and a strong grasp of market dynamics within it</li>\n<li>Experience as an end-user of dbt, and/or experience as a data analyst, data engineer, or data scientist</li>\n</ul>\n<p><strong>Compensation &amp; Benefits</strong></p>\n<ul>\n<li>Annual Salary: $150,000 - $200,000 USD</li>\n<li>Equity Stake</li>\n<li>Benefits</li>\n</ul>\n<p><strong>dbt Labs offers:</strong></p>\n<ul>\n<li>Unlimited vacation (and yes we use it!)</li>\n<li>401k</li>\n<li>Pension Plan</li>\n<li>16 weeks Paid Parental Leave</li>\n<li>Wellness stipend</li>\n<li>Home office stipend, and more!</li>\n</ul>\n<p>*Equity or comparable benefits may be offered depending on the legal limitations</p>\n<p><strong>What to expect in the hiring process</strong></p>\n<ul>\n<li>Interview with Talent Acquisition Partner</li>\n<li>Interview with Hiring Manager</li>\n<li>Team Interviews</li>\n<li>Final Round Values Interview</li>\n</ul>\n<p><strong>dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences.</strong></p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_403305ef-ce3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"dbt Labs","sameAs":"https://www.getdbt.com/","logo":"https://logos.yubhub.co/getdbt.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dbtlabsinc/jobs/4672159005","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$150,000 - $200,000 USD","x-skills-required":["product marketing","data analytics","AI","open source software","marketing campaigns","customer insights","market context","roadmapped innovations","web content","messaging guides","solutions briefs","product videos","pitch decks","email sequences","internal enablement materials","product launch","campaign strategies","pipeline","net new customer","expansion opportunities","internal sales tools","playbooks","customer understanding","empathy","Revenue Marketing","strategic narratives","product messaging","consistency","touchpoints","effectiveness","insights","continuous improvement"],"x-skills-preferred":["prior experience working at a data analytics, AI, and/or open source software company","familiarity with the modern analytics stack","strong grasp of market dynamics within it","experience as an end-user of dbt","experience as a data analyst, data engineer, or data scientist"],"datePosted":"2026-04-18T15:49:20.116Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US - Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"product marketing, data analytics, AI, open source software, marketing campaigns, customer insights, market context, roadmapped innovations, web content, messaging guides, solutions briefs, product videos, pitch decks, email sequences, internal enablement materials, product launch, campaign strategies, pipeline, net new customer, expansion opportunities, internal sales tools, playbooks, customer understanding, empathy, Revenue Marketing, strategic narratives, product messaging, consistency, touchpoints, effectiveness, insights, continuous improvement, prior experience working at a data analytics, AI, and/or open source software company, familiarity with the modern analytics stack, strong grasp of market dynamics within it, experience as an end-user of dbt, experience as a data analyst, data engineer, or data scientist","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":150000,"maxValue":200000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b8d35462-5c7"},"title":"Senior Director, Customer Experience Services","description":"<p>As the Sr. Director of Customer Experience (CX) Services, you will lead the strategy and execution of GitLab&#39;s post-sales customer experience. This role brings together customer success and professional services leadership, service development, and operational excellence to help customers realise value from the most comprehensive AI-powered DevSecOps platform.</p>\n<p>You will shape how customers adopt GitLab, grow with our platform, and engage with service offerings that support their goals. Working across Sales, Product, Engineering, Support, Marketing, and Operations, you will help define a clear vision for customer lifecycle programs, paid success plans, and scalable service delivery.</p>\n<p>In this role, you will combine strategic thinking with hands-on execution, using customer insights, data, and strong cross-functional partnership to improve outcomes for customers and the business. This is a unique opportunity to influence adoption, retention, expansion, and the overall customer journey at GitLab.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Set the vision and strategic plan for the CX Services organisation, with a focus on product adoption, customer outcomes, and business growth.</li>\n</ul>\n<ul>\n<li>Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.</li>\n</ul>\n<ul>\n<li>Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.</li>\n</ul>\n<ul>\n<li>Define and monitor key performance indicators for customer success/services, using data to evaluate program health and identify areas for improvement.</li>\n</ul>\n<ul>\n<li>Lead and develop a high-performing CX Services Management team across distributed environments, including hiring, coaching, enablement, and performance management.</li>\n</ul>\n<ul>\n<li>Partner closely with Sales leadership on renewal forecasting, account coverage, and growth planning to support retention and expansion.</li>\n</ul>\n<ul>\n<li>Work across Product, Engineering, Support, Marketing, and Operations to align service delivery, resolve escalations, and improve the end-to-end customer experience.</li>\n</ul>\n<ul>\n<li>Manage the commercial and operational aspects of the services portfolio, translating customer needs into practical offerings that deliver measurable value.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Significant experience leading customer success/services teams in SaaS or subscription enterprise software environments, including experience managing managers and global teams.</li>\n</ul>\n<ul>\n<li>Demonstrated success building customer success/services strategies that improve adoption, retention, expansion, and long-term customer value.</li>\n</ul>\n<ul>\n<li>Strong leadership and people management skills, with the ability to recruit, develop, and mentor high-performing teams in a distributed organisation.</li>\n</ul>\n<ul>\n<li>Experience designing or evolving service offerings and customer programs based on customer needs, business priorities, and operational scalability.</li>\n</ul>\n<ul>\n<li>Strong understanding of technical product implementation, adoption strategies, and the software development lifecycle, ideally in DevOps or related environments.</li>\n</ul>\n<ul>\n<li>A data-driven approach to decision-making, with experience defining success metrics, analysing performance, and using insights to guide action.</li>\n</ul>\n<ul>\n<li>Excellent communication and presentation skills, with the ability to influence senior stakeholders and build effective cross-functional partnerships.</li>\n</ul>\n<ul>\n<li>Willingness to travel as needed and comfort working across cultures, geographies, and asynchronous ways of working.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>The CX Services team at GitLab helps customers achieve meaningful outcomes with our platform after the sale. We focus on adoption, value realisation, service delivery, and long-term customer growth. We work across the customer lifecycle to create consistent experiences, improve engagement models, and develop services that meet the needs of a broad range of customers.</p>\n<p>We partner closely with Sales, Support, Product, Engineering, Marketing, and Operations to connect customer goals with the right strategy, resources, and programs. In our globally distributed and asynchronous environment, we value clear communication, strong ownership, and continuous improvement.</p>\n<p>Our team is an important part of how GitLab supports customers as they build, secure, and deliver software more effectively.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b8d35462-5c7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"GitLab","sameAs":"https://about.gitlab.com/","logo":"https://logos.yubhub.co/about.gitlab.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/gitlab/jobs/8493814002","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer success","professional services leadership","service development","operational excellence","AI-powered DevSecOps platform","customer lifecycle programs","paid success plans","scalable service delivery","customer insights","data-driven decision-making","cross-functional partnership","strong leadership","people management","team management","hiring","coaching","enablement","performance management","renewal forecasting","account coverage","growth planning","service delivery","escalations","end-to-end customer experience","commercial operations","operational scalability","technical product implementation","adoption strategies","software development lifecycle","DevOps","communication","presentation","influence","cross-functional partnerships"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:48:14.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Australia; Remote, Singapore"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"customer success, professional services leadership, service development, operational excellence, AI-powered DevSecOps platform, customer lifecycle programs, paid success plans, scalable service delivery, customer insights, data-driven decision-making, cross-functional partnership, strong leadership, people management, team management, hiring, coaching, enablement, performance management, renewal forecasting, account coverage, growth planning, service delivery, escalations, end-to-end customer experience, commercial operations, operational scalability, technical product implementation, adoption strategies, software development lifecycle, DevOps, communication, presentation, influence, cross-functional partnerships"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_47588e09-b9f"},"title":"Product Operations Manager, Feedback Loops","description":"<p>We&#39;re hiring a Product Operations Manager , Feedback Loops to own and continuously improve how customer signal flows into product and research decisions at Anthropic.</p>\n<p>This is a horizontal, org-wide role , you won&#39;t be embedded in a single product team, you&#39;ll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.</p>\n<p>Feedback at Anthropic is uniquely high-leverage. We&#39;re building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code).</p>\n<p>Customer signal arrives from everywhere , field conversations, support interactions, early access programs, in-product telemetry , and the opportunity is to make that signal a first-class, structured input to every product and research decision.</p>\n<p>You treat feedback loops as a product. You&#39;re obsessed with making it effortless for the field to share what they&#39;re hearing and for product teams to know what matters most.</p>\n<p>You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator.</p>\n<p>Your work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we build next.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p>You&#39;ll own the operating system for customer feedback across all of Anthropic , one shared platform, not a collection of per-team processes.</p>\n<p>Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you&#39;ll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.</p>\n<p>You&#39;ll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.</p>\n<p><strong>Feedback Intake &amp; System of Record</strong></p>\n<ul>\n<li>Own the single, org-wide pipeline that captures customer feedback from every channel , field teams, support, early access programs, in-product signals , into one structured system of record that serves every product surface.</li>\n</ul>\n<ul>\n<li>Build intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax. Obsess over the submitter experience so that sharing feedback is faster than not sharing it.</li>\n</ul>\n<p><strong>AI-Enabled Synthesis &amp; Triage</strong></p>\n<ul>\n<li>Build Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues , doing the first-pass work so humans focus on verification and judgment.</li>\n</ul>\n<ul>\n<li>Design the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.</li>\n</ul>\n<ul>\n<li>Partner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.</li>\n</ul>\n<p><strong>Routing &amp; Closing the Loop</strong></p>\n<ul>\n<li>Establish clear routing so the right feedback reaches the right product or research owner at the right time , including the path from product signal back into model training priorities.</li>\n</ul>\n<ul>\n<li>Build the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome, so they can close the loop with customers confidently and in real time.</li>\n</ul>\n<p><strong>Voice of the Customer Programs</strong></p>\n<ul>\n<li>Partner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs , customer advisory boards, early access programs, design partner cohorts , that generate high-signal feedback by design.</li>\n</ul>\n<ul>\n<li>Define what &#39;high-signal&#39; means: feedback tied to specific use cases, blocker severity, revenue context, and customer segments so product teams can make confident tradeoffs.</li>\n</ul>\n<p><strong>Continuous Improvement</strong></p>\n<ul>\n<li>Define and track success metrics for feedback loop health , time-to-triage, signal quality, roadmap influence, field satisfaction , and use them to identify bottlenecks.</li>\n</ul>\n<ul>\n<li>Run regular retros with Product and GTM partners and feed learnings back into process and tooling improvements. Scale what works through documentation and enablement.</li>\n</ul>\n<p><strong>You may be a good fit if you:</strong></p>\n<ul>\n<li>Have 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.</li>\n</ul>\n<ul>\n<li>Have personally shipped AI-enabled processes and systems , you&#39;ve written the prompts, built the evals, and iterated on production LLM workflows yourself.</li>\n</ul>\n<ul>\n<li>Have owned a customer feedback program end-to-end , intake, synthesis, routing, and closing the loop , that product teams actually used to make decisions.</li>\n</ul>\n<ul>\n<li>Have operated at earlier-stage and scaling companies (Series B-D or equivalent) where you built things that didn&#39;t exist yet, shipped v1s in weeks not quarters, and iterated in public.</li>\n</ul>\n<ul>\n<li>Have operated in horizontal, cross-org roles before , you know how to build shared infrastructure that many teams depend on, drive adoption through influence rather than mandate, and earn trust across functions that don&#39;t report to you.</li>\n</ul>\n<ul>\n<li>Are comfortable with ambiguity and can create structure where none exists , you&#39;ve built the v1 of a system and iterated it into something teams rely on.</li>\n</ul>\n<ul>\n<li>Are service-oriented and obsessed with making it easy for others to do great work.</li>\n</ul>\n<p><strong>Strong candidates may also have experience with:</strong></p>\n<ul>\n<li>Building AI-native workflows end-to-end , prompt design, evals, closed-loop improvement , and pushing the boundaries of what automation can own.</li>\n</ul>\n<ul>\n<li>Product Management, Customer Success Operations, or Research Operations.</li>\n</ul>\n<ul>\n<li>Feedback tooling ecosystems (Productboard, Dovetail, or homegrown equivalents) and the tradeoffs between buy vs. build.</li>\n</ul>\n<ul>\n<li>Treating process as a product with users, metrics, and continuous iteration.</li>\n</ul>\n<ul>\n<li>Track record of building and scaling operations programs from zero to one.</li>\n</ul>\n<p>Annual compensation range for this role is $260,000-$325,000 USD</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_47588e09-b9f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.co/","logo":"https://logos.yubhub.co/anthropic.co.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5179882008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$260,000-$325,000 USD","x-skills-required":["AI-enabled processes","Customer insights","Voice of the customer programs","Product operations","Customer feedback","Synthesis and triage","Routing and closing the loop","Continuous improvement","Metrics tracking","Process management"],"x-skills-preferred":["Prompt design","Evals","Closed-loop improvement","Automation","Product management","Customer success operations","Research operations","Feedback tooling ecosystems","Process as a product","Metrics-driven approach"],"datePosted":"2026-04-18T15:44:07.529Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI-enabled processes, Customer insights, Voice of the customer programs, Product operations, Customer feedback, Synthesis and triage, Routing and closing the loop, Continuous improvement, Metrics tracking, Process management, Prompt design, Evals, Closed-loop improvement, Automation, Product management, Customer success operations, Research operations, Feedback tooling ecosystems, Process as a product, Metrics-driven approach","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":260000,"maxValue":325000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a018e725-6f1"},"title":"Manager, Account Management","description":"<p><strong>Job Title</strong></p>\n<p>Manager, Account Management</p>\n<p><strong>Company Overview</strong></p>\n<p>Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.</p>\n<p><strong>Job Description</strong></p>\n<p>We&#39;re looking for a Manager of Sales Account Management to lead a team of high-performing Account Managers responsible for retaining and expanding revenue across our commercial segment.</p>\n<p>As a Manager of Sales Account Management, you will be accountable for renewal and expansion performance, while setting clear expectations for commercial rigor and value-based selling.</p>\n<p>You will coach Account Managers to deeply understand customer financial workflows and stakeholder needs, translate those insights into measurable business value, and drive full adoption of the Brex financial stack through coordinated account strategies and strategic cross-sell and up-sell opportunities.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Lead, hire, and develop a team of Account Managers to deliver customer and revenue outcomes, while maintaining a high talent bar through coaching, performance management, and thoughtful hiring decisions</li>\n</ul>\n<ul>\n<li>Own net revenue retention and the strategic direction of your segment, proactively managing renewal risk, expansion pathways, and customer growth</li>\n</ul>\n<ul>\n<li>Set the strategic direction for your segment, aligning account priorities and capacity to business goals</li>\n</ul>\n<ul>\n<li>Coach Account Managers on value by learning the customer’s business, identifying their pains, and winning over key decision-makers</li>\n</ul>\n<ul>\n<li>Act as a technical subject matter coach on complex financial workflows, ERPs, and integrations to support executive-level conversations and complex deal strategy</li>\n</ul>\n<ul>\n<li>Build and maintain operating cadence across pipeline reviews, forecasting, QBRs, CRM hygiene, and deal qualification to provide predictability to the business</li>\n</ul>\n<ul>\n<li>Own forecast accuracy for your segment and communicate risks, trends, and opportunities to senior sales and revenue leadership</li>\n</ul>\n<ul>\n<li>Partner cross-functionally with Risk, Underwriting, Legal, Deal Desk, Product, RevOps, and Marketing to balance customer needs with revenue impact</li>\n</ul>\n<ul>\n<li>Serve as an escalation point for complex customer or commercial situations, making tradeoffs that balance customer value, revenue, and risk</li>\n</ul>\n<ul>\n<li>Advocate for the voice of the customer by surfacing insights that influence product 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As a Senior Business Value Manager, you will work to identify, define, quantify, and deliver business value to customers acquiring and implementing Okta solutions. You will develop and present compelling value propositions, proposals, and business cases, and then track post-sales benefit realization in support of Okta’s largest customers and opportunities.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Support sales engagements through initial business value proposition creation, process and capability assessments, and financial projections for CFO-Ready Business case presentations.</li>\n<li>Draw insights for customers using public sources.</li>\n<li>Lead sales, pre-sales, post-sales and other ecosystem members in order to discover, document, and present the business value of our solution in our largest opportunities.</li>\n<li>Build and present customized presentations to C-level audiences (CIO, CFO, or board level) who are considering strategic transformational investments in Okta products and services.</li>\n<li>Be the “go-to person” for sales management in your supported territory for value related activities.</li>\n<li>Coordinate with sales management, marketing, and other pre-sales functions to grow the amount of value related activity in your region.</li>\n<li>Defining new Business Value deliverables/processes + support standard tools/templates.</li>\n<li>Build out standard value cases and calculations for new capabilities.</li>\n<li>Develop and deliver training material used to enable sales teams and the broader ecosystem.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Ability to develop and deliver detailed presentations to customers on current/future state of processes and solutions in scope.</li>\n<li>Excellent consulting skill-set, including discovery, analysis, quantitative modeling, listening, communication, presentation, persuasion and project leadership skills.</li>\n<li>Comfortable navigating through investor presentations, press releases, earnings transcripts and financial documents (10K &amp; 10Q); familiarity with industry-specific publications a plus.</li>\n<li>Understanding of software deal dynamics and ability to think strategically about driving software opportunities forward.</li>\n<li>“Get it done” mentality - willingness to roll up the sleeves in a fast-paced, highly varied environment.</li>\n<li>Drive and motivation to take on additional responsibilities over time.</li>\n<li>Ability to work independently and creatively.</li>\n<li>Willingness to travel to customer sites; average of 30% travel; typically “day trips;” you control personal travel schedule.</li>\n<li>Working knowledge of how IT functions, particularly in the areas of Operations, IT Service Management, Infrastructure and Application provisioning and management.</li>\n<li>Experience performing high-level briefings and presentations to senior executives and C-suite customers as required.</li>\n<li>Proficient in building financial models (ROI &amp; TCO) for executives.</li>\n<li>Comfortable building customized PowerPoint slides.</li>\n<li>Bachelor&#39;s Degree in a financial or technical field OR equivalent work experience, advanced degrees a plus.</li>\n</ul>\n<p>OTE Range: The OTE range for this position for candidates located in the San Francisco Bay area is between $202,000-$277,000 USD. 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You’ll work cross-functionally to improve upgrade funnels, expand usage, and evolve pricing and packaging to meet diverse customer needs.</p>\n<p>This is a high-impact role with the opportunity to define how AI gets adopted in workplaces and scale what is already a fast-growing business line into a large, sustainable business.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Define and drive the product vision and roadmap for ChatGPT’s self-serve Business offering</li>\n</ul>\n<ul>\n<li>Own the full user journey, from discovery and purchase to onboarding, team expansion, and long-term retention</li>\n</ul>\n<ul>\n<li>Ensure we have the right pricing and packaging to support a range of business needs</li>\n</ul>\n<ul>\n<li>Optimize user journeys between consumer and business plans</li>\n</ul>\n<ul>\n<li>Use data, experimentation, and customer insights to improve upgrade and conversion funnels</li>\n</ul>\n<ul>\n<li>Collaborate with engineering, design, go-to-market, and data science teams</li>\n</ul>\n<p><strong>You might thrive in this role if you:</strong></p>\n<ul>\n<li>Have 6+ years of product management experience, including a track record of leading growth for self-serve SaaS products</li>\n</ul>\n<ul>\n<li>Are highly analytical and fluent in experimentation</li>\n</ul>\n<ul>\n<li>Have deep empathy for business users and experience designing products for teams, professionals, or business customers</li>\n</ul>\n<ul>\n<li>Thrive in high-ambiguity, high-impact environments</li>\n</ul>\n<ul>\n<li>Excel at aligning cross-functional teams and leading complex initiatives across product, engineering, and GTM teams</li>\n</ul>\n<ul>\n<li>Are motivated by OpenAI’s mission and excited to help businesses around the world unlock the power of AI in their work</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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