This role goes beyond traditional moderation. You will help shape and scale communities that support both B2B and B2C audiences, ensuring members stay engaged, supported, and connected while driving real business outcomes.

You will work closely with leadership, customer success, and delivery teams to create environments where entrepreneurs, founders, and operators can exchange insights, share wins, and accelerate their growth.

This is a high-impact role within a fast-paced, scaling environment, ideal for someone who understands how communities drive business value.

Responsibilities

• Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs.
• Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses.
• Turn passive members into active contributors by encouraging participation and accountability.
• Create engagement systems that keep the community active, valuable, and supportive.

Community Operations

• Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable.
• Moderate conversations, guide discussions, and ensure members receive timely responses and support.
• Support the rollout of new community initiatives, programs, and engagement formats as the business evolves.

Live Sessions & Community Events

• Coordinate and support live calls, workshops, and community sessions when required.
• Facilitate productive discussions during group sessions with founders and operators.
• Ensure community members extract clear value from each session.

Community Insights & Reporting

• Track engagement metrics such as participation, activity levels, and community growth.
• Identify patterns across member behavior, questions, and challenges.
• Share insights with internal teams to improve customer experience and program outcomes.

Collaboration Across Teams

• Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives.
• Escalate common issues or requests from the community that require product, support, or operational input.
• Help identify opportunities where community insights can improve internal systems and services.

Requirements

• 3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems.
• Experience moderating and managing communities on platforms such as Slack, Discord, Skool, and other modern community platforms.
• Strong understanding of business growth, digital products, and service-based businesses.
• Exposure to both low-ticket digital products and high-ticket service offers.
• Experience working in environments where communities support customer growth, acquisition, or business development.
• Familiarity with software products, SaaS ecosystems, or AI-driven businesses.
• Understanding of the broader software and online business landscape.
• Excellent communication and moderation skills.
• Highly organized and able to manage multiple discussions and initiatives simultaneously.
• Comfortable operating in a fast-moving startup environment.
• Strong sense of ownership and accountability.

Tools & Platforms

Experience working with tools such as Slack, Discord, Skool, Zoom, Notion, and other modern community and collaboration platforms.

What Success Looks Like

• Communities remain active, engaged, and valuable to members.
• Founders and operators consistently participate in discussions and group sessions.
• Community members feel supported and connected to the broader ecosystem.
• Engagement systems help maintain long-term participation and collaboration.
• Community insights help inform improvements across the business.

Benefits

• Competitive Compensation based on experience.
• Performance-Based Incentives: Quarterly bonuses tied to your contributions and results.
• Personal Development & Growth: 1:1 coaching from C-Suite leaders and access to $20,000 worth of training.
• Remote Flexibility: Work from anywhere while leading a global team.

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This role goes beyond traditional moderation. You will help shape and scale communities that support both B2B and B2C audiences, ensuring members stay engaged, supported, and connected while driving real business outcomes.

You will work closely with leadership, customer success, and delivery teams to create environments where entrepreneurs, founders, and operators can exchange insights, share wins, and accelerate their growth.

This is a high-impact role within a fast-paced, scaling environment, ideal for someone who understands how communities drive business value.

As a Community Growth Manager, you will:

Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs. Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses. Turn passive members into active contributors by encouraging participation and accountability. Create engagement systems that keep the community active, valuable, and supportive. Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable. Moderate conversations, guide discussions, and ensure members receive timely responses and support. Support the rollout of new community initiatives, programs, and engagement formats as the business evolves. Coordinate and support live calls, workshops, and community sessions when required. Facilitate productive discussions during group sessions with founders and operators. Ensure community members extract clear value from each session. Track engagement metrics such as participation, activity levels, and community growth. Identify patterns across member behavior, questions, and challenges. Share insights with internal teams to improve customer experience and program outcomes. Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives. Escalate common issues or requests from the community that require product, support, or operational input. Help identify opportunities where community insights can improve internal systems and services.

Requirements:

3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems. Experience moderating and managing communities on platforms such as Slack, Discord, Skool, and other modern community platforms. Strong understanding of business growth, digital products, and service-based businesses. Exposure to both low-ticket digital products and high-ticket service offers. Experience working in environments where communities support customer growth, acquisition, or business development. Familiarity with software products, SaaS ecosystems, or AI-driven businesses. Understanding of the broader software and online business landscape. Excellent communication and moderation skills. Highly organized and able to manage multiple discussions and initiatives simultaneously. Comfortable operating in a fast-moving startup environment. Strong sense of ownership and accountability.

Tools & Platforms:

Experience working with tools such as Slack, Discord, Skool, Zoom, Notion, and other modern community and collaboration platforms.

What Success Looks Like:

Communities remain active, engaged, and valuable to members. Founders and operators consistently participate in discussions and group sessions. Community members feel supported and connected to the broader ecosystem. Engagement systems help maintain long-term participation and collaboration. Community insights help inform improvements across the business.

This Role Is Ideal For Someone Who:

Has experience building or managing communities around technology, software, or entrepreneurship. Understands how communities contribute to business growth and customer success. Thrives in fast-paced, scaling startup environments. Enjoys connecting people, facilitating discussions, and building ecosystems where members succeed together.

Benefits:

Competitive Compensation based on experience. Performance-Based Incentives: Quarterly bonuses tied to your contributions and results. Personal Development & Growth: 1:1 coaching from C-Suite leaders and access to $20,000 worth of training. Remote Flexibility: Work from anywhere while leading a global team.

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