Key Responsibilities:

• Network and build strong relationships with Key Influencers in all corporates empaneled and targeted for empanelment
• Collaborate with Corporate Banking and Global Banking Relationship Managers to leverage internal opportunities
• Grow the market share of existing empaneled corporates by engaging with key influencers
• Implement marketing events and promotions to generate business in catchments, in conjunction with support departments
• Ensure the quality of corporates acquired as per required guidelines

Requirements:

• Highly effective communicator with excellent interpersonal skills
• Strong leadership and influencing skills
• Excellent relationship building and senior stakeholder management skills
• Strong planning, analytical, decision-making, lateral thinking, and project management skills

Desired:

• Natural flair to meet people and participate in events for startup founders or KDMs of important corporates
• Ability to fix appointments through social media with startup founders, incubators, influencers for enhancement of engagement and relationship onboarding
• Understanding of customer needs and providing feedback to internal Product and Marketing teams for change/modification of the proposition and alignment to market needs

Education Qualifications/Certifications and Requirements:

• Graduate
• Minimum 2-3 years' experience in corporate acquisition and Business Development

Benefits:

• Flexible working arrangements
• Opportunities for growth and development within an inclusive and diverse environment

Note: HSBC is committed to building a culture where all employees are valued, respected, and opinions count.

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All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love. Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative.

In this role, you'll help stand up the operational and service foundation for a new Gusto product, using both deep human judgment and emerging AI tools to move faster and make better decisions. If this sounds exciting to you, we’d love to connect!

The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.

Here’s what you’ll do day-to-day:

Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams.

Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback. Collaborate to ensure customer support considerations are integrated into broader company decisions.

Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams.

Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps.

Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences.

Hypothesis-driven problem solving to drive our business.

Contribute to advancing the Product Operations craft at Gusto and build AI fluency within the team:

Model how to use AI tools to accelerate service design, insight synthesis, and agent-driven operational workflows.

Identify and build AI-assisted operational workflows, including agents, to accelerate VoC synthesis, launch readiness monitoring, and cross-functional signal aggregation.

Use AI tools to prototype service solutions and surface requirements faster, compressing the feedback loop between customer signal and product/service response , before full engineering investment.

Here’s what we're looking for:

10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting):

Experience scaling service strategy alongside growing SaaS products, including incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model.

Highly adaptable and resilient to changes in business needs or requirements, with the ability to navigate challenges and make decisions even when information is incomplete.

Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement.

Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, including influencing senior leaders in Product or Customer Experience orgs.

Strong data literacy and results-orientation, with the ability to identify the right questions, interpret quantitative and qualitative signals, and translate findings into decisions , including comfort using AI-assisted tools for analysis and synthesis.

Excellent written and verbal communication skills, with the ability to effectively communicate complex subjects to both technical and non-technical audiences.

Demonstrated AI fluency in an operational and product context , comfort using AI tools to synthesize qualitative data, identify automation opportunities in service workflows, and building or directing AI agents to reduce manual operational lift:

Experience prototyping with AI (e.g., Claude, Cursor, Codex or similar) is a plus.

Experience with service design and/or service blueprinting.

Experience working in the healthcare or benefits space (PEO, health insurance, etc.) is a plus; candidates with new product incubation experience in any complex regulated space are strongly encouraged to apply.

Our cash compensation amount for this role is $148,000/yr to $182,000/yr in Denver, and $167,000/yr to $217,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

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The Product Operations team connects strategy to execution by creating alignment up, down, and across the company. They will work closely with Product Managers and Engineers to identify bottlenecks, streamline workflows, enhance decision-making processes, and scale our Product's impact.

Working as an extension of the product leadership team, they will balance hands-on tactical execution with strategic initiatives, bringing a pragmatic eye for scale and operationalization in a fit-for-purpose way.

The Research Product Team is responsible for launching our new models into the wild. They are the connective tissue between our Research Org, our internal product teams, and our users themselves.

Responsibilities:

Inputs to Product Teams – Ensuring product teams have the information they need to make great decisions

• Voice of customer synthesis and feedback routing from strategic to tactical
• Create high-leverage engagement points with partners throughout the product lifecycle
• Establish rigor in understanding users via reliable metrics, dashboards, and clear hypotheses
• Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems
• Streamline the most important decision points for teams and impacted partners

Ops of the Product Org – Creating the operating systems that enable product teams to thrive

• Support team rhythms, rituals, and operational models (offsites, Monthly Business Reviews, Team town halls, etc)
• Create reliable run-of-business systems across product
• Improve common product development processes and tooling
• Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams

Outputs from Product Teams – Amplifying product impact by connecting what we build to those who need it

• Run Early Access Programs (EAPs) and beta programs that validate hypotheses and improve products
• Maintain launch motions that allow us to ship with confidence and monitor impact
• Create cross-team roadmap visibility that drives cross-functional alignment
• Make clear to all of Anthropic what Product is working on and how it's going

You may be a good fit if you have:

• 4+ years of experience in product operations, program management, or related operational roles in hyper-scaling tech companies
• Mission-aligned with building safe and beneficial AI systems
• Track record of building processes and programs from 0 to 1 and scaling them thoughtfully
• Experience working deeply with AI and frontier models
• Strong cross-functional partnership skills with ability to influence without authority
• Strong analytical skills with the ability to translate complex qualitative and quantitative data into actionable insights with clear recommendations
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments
• Experience with launch coordination, early access programs, or customer feedback loops
• A passion for iterative, user-driven product development
• Experience as a bridge builder who connects strategy to execution and creates alignment across teams.

The annual compensation range for this role is $240,000-$260,000 USD.

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This person will own the product marketing vision and execution for the foundational surfaces of Dropbox: content organisation, sharing, previews, and device access. You'll work closely with senior leaders in Product, Design, Growth, and Marketing to shape strategy and drive measurable business impact.

Responsibilities:

• Lead Strategic Positioning and Messaging: Own and evolve the narrative for Dropbox's Core experiences. Create clear, differentiated positioning grounded in user insights and product value.

• Build and Manage a High-Performing Team: Recruit, lead, and coach a team of PMMs. Set priorities, provide clarity, and build a high-trust, high-impact team culture.

• Own Product Marketing Strategy for Core Experiences: Define and drive go-to-market strategy for Dropbox Core. Align efforts across product, growth, brand, and lifecycle marketing teams.

• Champion the Voice of the Customer: Lead the team in developing deep customer and market understanding. Ensure insights are actionable and influence product, messaging, and activation strategies.

• Drive Product-Led Growth Initiatives: Partner with Product and Growth to identify friction in key workflows, define activation strategies, and test and optimise PLG motions.

• Operate as a Cross-Functional Leader: Build strong partnerships across executive stakeholders in Product, Design, Marketing, and GTM. Bring strategic clarity and strong execution across initiatives.

Requirements:

• 10+ years in product marketing or a related field, including 3+ years in a formal people management role

• Experience leading GTM strategy for large-scale, cross-platform products

• Proven success in owning and scaling product-led growth strategies

• Strong leadership presence with the ability to influence senior stakeholders across product and business functions

• Ability to coach high-performing PMMs and grow talent

• Excellent communication and storytelling skills for both internal and external audiences

• Comfort working across data, research, and customer feedback to drive decisions

Preferred Qualifications:

• Experience leading PMM functions in fast-paced, matrixed environments

• Familiarity with productivity, collaboration, or content storage software

• Demonstrated ability to operate across both PLG and SLG motions

• Experience influencing product strategy at the executive level

Compensation:

US Zone 1: $301,800-$408,200 USD

US Zone 2: $271,600-$367,400 USD

US Zone 3: $241,400-$326,600 USD

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Every day as a Solution Architect is different. You will utilize both technical and business skills to advise customers and sales teams, support strategic opportunities, architect innovative solutions, and develop proofs of concept / demonstrations.

Your technical knowledge of Cloudflare's products and system design will be vital to designing solutions that meet our customers' needs and expectations. Serving as a trusted technical advisor, Solution Architects guide and enable clients, partners, and teams within Cloudflare on product capabilities, positioning and competitive intelligence.

You will form a tight feedback loop with product, product marketing, and technical pre-sales to refine and evolve our products.

The ideal candidate possesses a consultative mindset, demonstrable success working with customers, and deep, practical knowledge of modern web technologies, cloud architecture, and experience building on a distributed serverless platform.

No matter your background, you have natural curiosity and desire to solve problems, achieve goals, and design the most elegant and efficient solutions to address client needs.

A successful Solution Architect at Cloudflare is able to act as a trusted advisor for our customers, while balancing the technical and business needs of the role – actively building and regularly presenting technical solutions to varied audiences.

Responsibilities:

• Partner with the sales organization to drive revenue, new customers and pipeline of AI and Developer Platform solutions.

• Lead technical discovery with customers and jointly architect best practice solutions to meet customer needs.

• Collaborate with cross-functional teams including product management, sales, and marketing to drive developer platform revenue and customer adoption.

• Present to strategic customers as an expert of our Developer Platform solutions.

• Align Director and C-Level perceived business and technical value with Cloudflare developer solutions.

• Provide succinct feedback to cross-functional teams to deliver relevant Developer content, use cases, customer stories, and data driven value propositions.

Skill Requirements:

• 5+ years of experience selling or supporting technical sales in the cloud computing industry.

• Deep technical expertise across cloud infrastructure and AI/ML , you have built production systems that combine both as a solutions engineer, entrepreneur, or solution architect.

• In-depth knowledge of at least one major public cloud provider (e.g., AWS, GCP, Azure).

• Practical knowledge and experience designing systems. You have built and deployed a production web application either professionally or as a hobbyist and are able to clearly articulate the design and explain the considerations / trade-offs.

• Software development experience delivering full-stack applications, preferably using modern JavaScript frameworks, a variety of databases, and Serverless tooling.

• Strong understanding of developer workflows (branching, versioning, CI/CD practices, system integrations).

• Knowledge of key market players/competitors in the cloud computing, AI and storage spaces.

Other desirable skills areas include:

• You’ve built something on Cloudflare Workers.

• AWS Solutions Architect or GCP Cloud Architect certifications

• Providing structured customer feedback to influence product direction.

• Actively stay up-to-date with industry trends and advancements in cloud computing to inform product strategy and roadmap.

Compensation:

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

For Bay Area based hires: Estimated annual salary of $212,000.00 - $292,000.00

Equity:

This role is eligible to participate in Cloudflare’s equity plan.

Benefits:

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits:

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On-demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits:

• Short and Long Term Disability Insurance

• Life & Accident Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Participation Plan

Time Off:

• Flexible paid time off covering vacation and sick leave

• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo:

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project:

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

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You will collaborate with product, treasury, engineering and marketing teams to develop deep product and industry knowledge and drive strategic deals.

You will be instrumental in leading in-depth product discussions with existing and prospect users Globally – and building and executing against our go to market strategy.

Responsibilities:

• Lead complex new and renewal deals when related to Stripes payout capabilities and tailored solutions

• Deeply understand the sales process and competitors offerings in terms of payouts, with a strong emphasis to overcoming competition to win all deals

• Synthesize and relay customer feedback and our findings to inform Stripe’s product roadmap

• Engage with Product, Marketing and Account teams to help amplify our growth trajectory globally

You are an adept sales, partnerships or BD person, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEO, CTO and CFO.

You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.

You’re as comfortable working with clients as with internal stakeholders (including executives).

You’re excited to become an expert and to share your knowledge.

You’re an organized self-starter, an excellent communicator who is highly analytical and has a track record for improving the processes and organizations around you.

Minimum requirements:

• 5+ years of sales or business development experience at a technology company and a track record of top performance, working specifically on enterprise or strategic accounts

• 5+ years of experience selling payments to large enterprise merchants

• A proven ability to build strong collaborative working relationships with business partners internally and externally

• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment

• A proven ability to be a self-starter capable of driving business results without significant supervision

• An enthusiastic “roll up your sleeves” mentality

• Excellent verbal and written communication skills

• Strong presentation skills, particularly for in-person meetings with multiple stakeholders

• Proven ability to lead complex negotiations involving bespoke commercial agreements

• Ability to understand complex technical requirements and craft solutions across multiple stakeholders

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This is a horizontal, org-wide role , you won't be embedded in a single product team, you'll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.

Feedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code).

Customer signal arrives from everywhere , field conversations, support interactions, early access programs, in-product telemetry , and the opportunity is to make that signal a first-class, structured input to every product and research decision.

You treat feedback loops as a product. You're obsessed with making it effortless for the field to share what they're hearing and for product teams to know what matters most.

You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator.

Your work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we build next.

Key Responsibilities

You'll own the operating system for customer feedback across all of Anthropic , one shared platform, not a collection of per-team processes.

Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you'll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.

You'll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.

Feedback Intake & System of Record

• Own the single, org-wide pipeline that captures customer feedback from every channel , field teams, support, early access programs, in-product signals , into one structured system of record that serves every product surface.

• Build intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax. Obsess over the submitter experience so that sharing feedback is faster than not sharing it.

AI-Enabled Synthesis & Triage

• Build Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues , doing the first-pass work so humans focus on verification and judgment.

• Design the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.

• Partner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.

Routing & Closing the Loop

• Establish clear routing so the right feedback reaches the right product or research owner at the right time , including the path from product signal back into model training priorities.

• Build the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome, so they can close the loop with customers confidently and in real time.

Voice of the Customer Programs

• Partner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs , customer advisory boards, early access programs, design partner cohorts , that generate high-signal feedback by design.

• Define what 'high-signal' means: feedback tied to specific use cases, blocker severity, revenue context, and customer segments so product teams can make confident tradeoffs.

Continuous Improvement

• Define and track success metrics for feedback loop health , time-to-triage, signal quality, roadmap influence, field satisfaction , and use them to identify bottlenecks.

• Run regular retros with Product and GTM partners and feed learnings back into process and tooling improvements. Scale what works through documentation and enablement.

You may be a good fit if you:

• Have 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.

• Have personally shipped AI-enabled processes and systems , you've written the prompts, built the evals, and iterated on production LLM workflows yourself.

• Have owned a customer feedback program end-to-end , intake, synthesis, routing, and closing the loop , that product teams actually used to make decisions.

• Have operated at earlier-stage and scaling companies (Series B-D or equivalent) where you built things that didn't exist yet, shipped v1s in weeks not quarters, and iterated in public.

• Have operated in horizontal, cross-org roles before , you know how to build shared infrastructure that many teams depend on, drive adoption through influence rather than mandate, and earn trust across functions that don't report to you.

• Are comfortable with ambiguity and can create structure where none exists , you've built the v1 of a system and iterated it into something teams rely on.

• Are service-oriented and obsessed with making it easy for others to do great work.

Strong candidates may also have experience with:

• Building AI-native workflows end-to-end , prompt design, evals, closed-loop improvement , and pushing the boundaries of what automation can own.

• Product Management, Customer Success Operations, or Research Operations.

• Feedback tooling ecosystems (Productboard, Dovetail, or homegrown equivalents) and the tradeoffs between buy vs. build.

• Treating process as a product with users, metrics, and continuous iteration.

• Track record of building and scaling operations programs from zero to one.

Annual compensation range for this role is $260,000-$325,000 USD

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The ideal candidate will be hands-on and have experience building and operationalizing end-to-end product delivery. They are passionate about creating scalable systems that help Product teams better understand users. This includes implementing feedback loops, developing planning frameworks, and designing launch playbooks that elevate our Product organization's effectiveness.

Responsibilities:

Inputs to Product Teams – Ensuring product teams have the information they need to make great decisions

• Voice of customer synthesis and feedback routing from strategic to tactical
• Create high-leverage engagement points with partners throughout the product lifecycle
• Establish rigor in understanding users via reliable metrics, dashboards, and clear hypotheses
• Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems
• Streamline the most important decision points for teams and impacted partners

Ops of the Product Org – Creating the operating systems that enable product teams to thrive

• Support team rhythms, rituals, and operational models (offsites, Monthly Business Reviews, Team town halls, etc)
• Create reliable run-of-business systems across product
• Improve common product development processes and tooling
• Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams

Outputs from Product Teams – Amplifying product impact by connecting what we build to those who need it

• Run Early Access Programs (EAPs) and beta programs that validate hypotheses and improve products
• Maintain launch motions that allow us to ship with confidence and monitor impact
• Create cross-team roadmap visibility that drives cross-functional alignment
• Make clear to all of Anthropic what Product is working on and how it's going

You may be a good fit if you have:

• 4+ years of experience in product operations, program management, or related operational roles in hyper-scaling tech companies
• Mission-aligned with building safe and beneficial AI systems
• Track record of building processes and programs from 0 to 1 and scaling them thoughtfully
• Experience working deeply with AI and frontier models
• Strong cross-functional partnership skills with ability to influence without authority
• Strong analytical skills with the ability to translate complex qualitative and quantitative data into actionable insights with clear recommendations
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments
• Experience with launch coordination, early access programs, or customer feedback loops
• A passion for iterative, user-driven product development
• Experience as a bridge builder who connects strategy to execution and creates alignment across teams

The annual compensation range for this role is $240,000-$260,000 USD.

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You'll leverage your deep understanding of federal civilian operations and consultative sales expertise to propel revenue growth while becoming a trusted partner to customers, helping them embed and deploy AI while uncovering its full range of capabilities.

In collaboration with GTM, product, and marketing teams, you'll help refine our approach to the federal civilian market while maintaining the highest standards of security and compliance.

Responsibilities: Drive new business and revenue growth specifically within federal civilian agencies, owning the full sales cycle from initial outreach through deployment Navigate the unique requirements of federal civilian procurement, including FAR/DFAR compliance, security standards, and agency-specific regulations Build and maintain relationships with key decision-makers across federal civilian agencies, becoming a trusted advisor on AI capabilities and implementation Develop and execute strategic account plans that align with agency missions and modernization initiatives Coordinate closely with cloud service providers (AWS, GCP) and system integrators to ensure successful deployment and integration Provide detailed market intelligence and customer feedback to product teams to ensure our offerings meet federal civilian requirements Create and maintain sales playbooks specific to federal civilian use cases and procurement processes Take a leadership role in growing our federal civilian presence while maintaining hands-on engagement with key accounts Collaborate across teams to ensure coordinated delivery of commitments and maintain appropriate documentation of customer engagements

You may be a good fit if you have: 7+ years of enterprise sales experience in the federal civilian space, with a proven track record of driving adoption of emerging technologies A deep understanding of federal civilian agency missions, challenges, and technology needs Demonstrated the ability to balance strategic leadership with hands-on sales execution Experience navigating complex federal procurement processes and compliance requirements A strong track record of exceeding revenue targets in the federal civilian space Extensive experience with federal civilian contracting vehicles and procurement mechanisms Excellent relationship-building skills across all levels, from technical teams to senior agency leadership A proven ability to coordinate across multiple stakeholders, including cloud providers and system integrators Strategic thinking combined with attention to detail in execution A passion for safe and ethical AI development, with the ability to articulate its importance in government contexts

Annual compensation range for this role is $360,000-$435,000 USD.

This is a full-time role based in Washington, DC, with a minimum of 25% time spent in the office. The company offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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This role sits at the intersection of product, growth, and creative, and is ideal for someone who thrives in fast-moving environments where the technology is as ambitious as the mission.

Key Responsibilities:

• Define and drive product positioning, messaging frameworks, and win themes across Saronic's portfolio of autonomous surface vessels and software capabilities

• Own and implement marketing campaigns designed to further audience understanding of Saronic's core capabilities

• Work closely with growth to help maintain a library of product marketing collateral including presentation decks, slick sheets, capability briefs, and other materials

• Partner closely with the product team to deeply understand platform capabilities, roadmap priorities, and technical differentiators , and translate them into customer-facing value propositions

• Collaborate with the growth and business development teams to ensure marketing materials directly support capture efforts, proposals, and customer engagements

• Work with the creative team to brief and produce high-quality visual assets, graphics, and multimedia content that support product marketing initiatives

• Own and contribute to product-related web copy, ensuring messaging is consistent, current, and optimized for target audiences

• Support trade show and event presence by helping define key content themes and overall participation strategy

• Track and analyze the effectiveness of product marketing efforts, iterating based on customer feedback and market response

Qualifications:

• 5+ years of product marketing experience, preferably in defense, aerospace, or other highly technical industries

• Demonstrated ability to distill complex, technical subject matter into clear, persuasive messaging for non-technical and semi-technical audiences

• Exceptional writing and editing skills

• Experience producing marketing collateral for government or defense customers, including familiarity with how defense procurement and capture processes work

• Track record of close collaboration with product management, engineering, and sales/BD teams

• Self-starter comfortable operating in a high-velocity startup environment

• Bachelor's degree in marketing, communications, engineering, or a related field

• U.S. citizenship required

Preferred Qualifications:

• Strong visual sensibility and experience briefing creative teams on asset production

• Familiarity with defense contract vehicles, proposal support, and the language of government buyers

• Experience with platforms such as Salesforce or similar CRM/marketing automation systems

• Experience working in high-growth startup environments

• Ability to operate autonomously and collaborate across technical and non-technical teams

• Active security clearance is helpful but not required

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services

• Saronic pays 100% of the premium for employees and 80% for dependents

• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents

• Time Off: Generous PTO and Holidays

• Parental Leave: Paid maternity and paternity leave to support new parents

• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

• Retirement Plan: 401(k) plan with company match

• Stock Options: Equity options to give employees a stake in the company's success

• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

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Responsibilities

• Build and drive our customer success playbooks and digital content
• Work with team to manage end-to-end customer journey
• Drive expansion and ROI within our customer base
• Define and drive key customer success metrics
• Manage and triage customer feedback and issues
• Be the face of Regrello to our customer base

Requirements

• 3-5 years of experience in a top-tier enterprise SaaS company
• 8+ years of experience collaborating with senior leadership in large enterprises
• Proven track record of building playbooks and digital content to support users
• In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users
• Skilled in tailoring advice and products to maximize ROI for customers
• Proficient in sharing customer success stories and use cases
• Experience managing the complete customer journey, from onboarding to expansion
• Previous experience in expanding large enterprises is a valuable asset
• A customer-centric approach to solving problems
• Confidence in challenging conventions and a self-sufficient, independent manager
• Strong passion for making a positive impact on the world
• Independent and inquisitive learner who embraces new challenges without hesitation

Benefits

• Opportunity to learn, grow, and lead within the company
• Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing
• Work with an industry-leading team of supply chain, product, and software engineering experts
• Industry-leading compensation
• Ownership both of product and of equity in the company
• Excellent healthcare benefits
• Quarterly 'on-sites' with the entire company to bring us closer together

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Responsibilities:

• Drive revenue growth, increase attach rates, and new client acquisition for a wide range of customers, including Enterprises and Platforms
• Create a strategic territory plan and lead outreach efforts to develop a robust, qualified pipeline
• Develop relationships with executive stakeholders and lead discussions with existing and prospective customers
• Deeply understand Stripe Payments, our Optimized Checkout Suite, and competitors, serving as both an internal and customer-facing expert on our product and the market
• Engage with Product and Engineering teams to synthesize and relay customer feedback to inform Stripe’s product roadmap
• Contribute to the development of go-to-market playbooks alongside product, marketing, sales, and technical services stakeholders
• Work collaboratively and cross-functionally across the organization to help shape Stripe’s products and solutions to meet customer needs

Requirements:

• 7+ years of customer-facing experience at a leading technology or payments company and a track record of top performance
• Experience building trusted advisor relationships with senior business leaders
• Proven ability to build strong collaborative working relationships with cross-functional business partners
• Self-starter capable of operating independently to drive meaningful business results
• Excellent verbal and written communication skills
• Ability to understand complex technical requirements and craft solutions across multiple stakeholders
• Proven experience to lead complex negotiations involving bespoke commercial agreements
• Thrives in a fast-paced environment and changing requirements
• True team player

Preferred Qualifications:

• 3+ years of experience specifically selling payments or technology solutions to enterprise customers

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As an Account Executive, Marketplace, you will use your sales and product expertise to help drive product market fit & growth of Stripe’s products and solutions within the Marketplace segment. You will collaborate with product, engineering and marketing teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in-depth product discussions with existing and prospect users globally – and building and executing against our go-to-market strategy.

Responsibilities Drive new business and revenue growth by selling our solutions to a variety of marketplace businesses Lead complex new and expansion deals related to Stripe’s product offerings, capabilities, and tailored solutions Deeply understand the sales process and what competitors offer, with a strong emphasis to overcoming competition to win all deals Synthesize and relay customer feedback and findings to inform Stripe’s product roadmap Engage with Product, Marketing and Account teams to help amplify our growth trajectory globally

Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements 10+ years of customer-facing experience at a leading technology or payments company and a track record of top performance, working specifically on enterprise or strategic accounts Display a deep passion for fraud prevention and develop deep expertise A proven ability to build strong collaborative working relationships with business partners internally and externally The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Experience building trusted advisor relationships with senior business leaders Self-starter capable of operating independently to drive meaningful business results Ability to understand complex technical requirements and craft solutions across multiple stakeholders Proven experience to lead complex negotiations involving bespoke commercial agreements.

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Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As a Backend Engineer in the Search team, you will improve the e-commerce experience for hundreds of millions of users across the world by working closely with our product managers to plan and deliver features that impact the entire stack, from the search backend to our customer facing APIs.

Responsibilities

Improving the E-commerce Experience

• Work closely with product managers to plan and deliver features that impact the entire stack, from the search backend to our customer facing APIs
• Build rich product discovery experiences and develop features that define how users interact with search

Backend Performance and Database Communication

• Help determine what technologies we use to make backend performance and database communication blazing fast
• Help craft testing strategies to make sure uptime is 100% and customers stay satisfied

Requirements

• Experience with server-side engineering
• Experience implementing beautiful and inherently consistent web APIs
• Experience working at a high-traffic website and designing highly available and robust systems
• Experience with relational databases and distributed systems
• Enjoy being part of the product development process, incorporating customer feedback, and contributing to all layers of feature development
• Love designing and implementing new features
• Enjoy helping others around you grow as developers and be successful

Benefits

• Work with smart and empathetic people who will help you grow and make a meaningful impact
• Fully remote team - choose where you live
• Regular team offsites to connect and collaborate
• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees
• This position has a base salary range between $80k and $120k USD.

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The ideal candidate will have a passion for developing new market segments, pinpointing high-potential opportunities, and executing strategies to capture them. By driving deployment of Anthropic's emerging products, you will help enterprises obtain new capabilities while also advancing the ethical development of AI.

Responsibilities:

• Win new business and drive revenue for Anthropic. Find your way to the right people at prospective customers, educate them about LLMs, and help them succeed with Anthropic. You’ll own the full sales cycle, from first outbound to launch

• Design and execute innovative sales strategies to meet and exceed revenue quotas. Analyze market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities, partnerships, and campaigns

• Spearhead market expansion by pinpointing new customer segments and use cases. Collaborate cross-functionally to differentiate our offerings and sustain a competitive edge

• Inform product roadmaps and features by gathering customer feedback and conveying market needs. Provide insights that strengthen our value proposition and enhance the customer experience

• Continuously refine the sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimize sales productivity and consistency

You may be a good fit if you:

• 5+ years of enterprise sales experience driving adoption of emerging technologies with a consultative, solutions-oriented sales approach

• A track record of managing complex sales cycles and securing strategic deals by understanding multifaceted technical requirements and crafting tailored solutions

• Demonstrated ability to navigate dynamic stakeholder ecosystems, building consensus and providing innovative solutions to disparate groups

• Extensive experience negotiating highly complex, customized commercial agreements with multiple stakeholders

• Proven experience exceeding revenue targets in fast-paced organizations by effectively managing an evolving pipeline and sales process

• Excellent communication skills and the ability to present confidently and build connections across all customer levels, from ICs to C-level executives

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player

• A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities

• A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely

Annual Salary:

$290,000 - $435,000USD

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As a Federal Civilian Account Executive at Anthropic, you'll drive the adoption of safe, frontier AI across federal civilian agencies. You'll leverage your deep understanding of federal civilian operations and consultative sales expertise to propel revenue growth while becoming a trusted partner to customers, helping them embed and deploy AI while uncovering its full range of capabilities. In collaboration with GTM, product, and marketing teams, you'll help refine our approach to the federal civilian market while maintaining the highest standards of security and compliance.

Responsibilities:

• Drive new business and revenue growth specifically within federal civilian agencies, owning the full sales cycle from initial outreach through deployment
• Navigate the unique requirements of federal civilian procurement, including FAR/DFAR compliance, security standards, and agency-specific regulations
• Build and maintain relationships with key decision-makers across federal civilian agencies, becoming a trusted advisor on AI capabilities and implementation
• Develop and execute strategic account plans that align with agency missions and modernization initiatives
• Coordinate closely with cloud service providers (AWS, GCP) and system integrators to ensure successful deployment and integration
• Provide detailed market intelligence and customer feedback to product teams to ensure our offerings meet federal civilian requirements
• Create and maintain sales playbooks specific to federal civilian use cases and procurement processes
• Take a leadership role in growing our federal civilian presence while maintaining hands-on engagement with key accounts
• Collaborate across teams to ensure coordinated delivery of commitments and maintain appropriate documentation of customer engagements

You may be a good fit if you have:

• 7+ years of enterprise sales experience in the federal civilian space, with a proven track record of driving adoption of emerging technologies
• A deep understanding of federal civilian agency missions, challenges, and technology needs
• Demonstrated the ability to balance strategic leadership with hands-on sales execution
• Experience navigating complex federal procurement processes and compliance requirements
• A strong track record of exceeding revenue targets in the federal civilian space
• Extensive experience with federal civilian contracting vehicles and procurement mechanisms
• Excellent relationship-building skills across all levels, from technical teams to senior agency leadership
• A proven ability to coordinate across multiple stakeholders, including cloud providers and system integrators
• Strategic thinking combined with attention to detail in execution
• A passion for safe and ethical AI development, with the ability to articulate its importance in government contexts

Deadline to apply:

None. Applications will be reviewed on a rolling basis.

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with

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The ideal candidate will have a passion for developing people, identifying market opportunities, and executing strategies to capture them. By leading the deployment of Anthropic's emerging products, you will help enterprises obtain new capabilities while also advancing the ethical development of AI.

Responsibilities:

• Build and lead a high-performing team of Enterprise Account Executives, providing coaching, mentorship, and guidance to drive team success

• Develop and implement sales strategies to meet and exceed team revenue quotas

• Create and maintain accurate forecasts, pipeline management, and reporting while ensuring data integrity in CRM systems

• Partner with Enablement to develop training programs and resources that accelerate AE ramp time and effectiveness

• Work closely with Applied AI Engineering teams to demonstrate technical capabilities pre-sales and optimize solutions post-sales

• Enable your team to have credible technical conversations while maintaining appropriate guardrails

• Build strong partnerships across the organization to drive strategic initiatives

• Identify and execute on new market opportunities and use cases for Anthropic's AI solutions

• Gather and synthesize customer feedback to inform product direction and enhance customer experience

• Build and continuously refine the sales methodology by incorporating learnings into playbooks and best practices

You may be a good fit if you

• 7+ years of enterprise sales experience driving adoption of emerging technologies

• 5+ years of sales leadership experience, ideally 3+ leading teams within the Enterprise segment

• Proven track record of building and leading high-performing sales teams, with demonstrated success in coaching and developing AEs

• Experience establishing and scaling sales processes, tools, and methodologies in fast-growing organizations

• Strong technical acumen and ability to understand complex AI solutions, with experience enabling teams to have credible technical conversations

• Track record of successful partnership with technical teams throughout the customer journey

• Demonstrated ability to navigate dynamic stakeholder ecosystems and drive cross-functional initiatives

• Experience managing complex enterprise sales cycles and helping AEs secure strategic deals

• Strong operational rigor in pipeline management, forecasting, and sales metrics

• Excellent communication skills and ability to build relationships across all levels

• Strategic approach to market analysis combined with tactical excellence in execution

• Passion for AI technology and commitment to its safe, responsible development

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$290,000 - $435,000USD

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About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work

• Deep, hands-on operational knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behaviour, limitations, techn

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Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $162K – $230K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

Our work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work, build, and innovate. This role sits at the centre of that mission.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

This role is based in NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess

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What you'll do

• Develop, manage, and implement established E-Flow (evaluation flow) for investment projects to accomplish business plan targets.
• Lead equipment improvement activity and the decision-making process to improve characteristics which empower every associate to succeed.

What you need

• Bachelor’s degree in engineering or equivalent relevant experience (Mechanical, Manufacturing, Industrial, or Electrical, etc.) with interest in Manufacturing

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What you'll do

• Serve as the dedicated technical partner for strategic API Platform customers, guiding them through architecture design, integration, and optimization.
• Troubleshoot API performance, grounding quality, and integration challenges—diving directly into code and logs when needed.
• Prototype example integrations, search workflows, and demos to accelerate adoption and inspire customer innovation.
• Collaborate with Engineering and Product to resolve high-priority escalations, ensuring minimal downtime and maximum reliability.
• Capture and synthesize customer feedback to improve API features, SDKs, and developer experience.

What you need

• 5+ years in technical support engineering, software engineering, or solutions engineering, with direct application development experience.
• Strong API integration skills—able to design and debug REST/JSON payloads, manage auth flows, and optimize latency.
• Proven track record of diagnosing complex technical issues across distributed systems, APIs, and customer environments.
• Excellent communicator who can work with both developer teams and non-technical stakeholders.
• Bachelor's degree in Computer Science or equivalent hands-on experience.

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