{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/customer-facing"},"x-facet":{"type":"skill","slug":"customer-facing","display":"Customer Facing","count":5},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b3cf0ff9-4c6"},"title":"Support Engineer II","description":"<p>About Mixpanel</p>\n<p>Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.</p>\n<p>Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust.</p>\n<p>Visit mixpanel.com to learn more.</p>\n<p>About The Support Team</p>\n<p>Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We care deeply about helping our customers be successful and enabling them to get value from their data.</p>\n<p>We are located all over the world in San Francisco, Barcelona, London, and Singapore...</p>\n<p>About The Role</p>\n<p>The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions.</p>\n<p>We’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.</p>\n<p>Responsibilities</p>\n<p>The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices, and debugging technical issues.</p>\n<p>You&#39;ll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.</p>\n<p>Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues</p>\n<p>Respond to customer inquiries via Zendesk email, chat, Slack, and phone calls</p>\n<p>Investigate and document bugs and feature requests to share with our Product and Engineering teams</p>\n<p>Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience</p>\n<p>Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change</p>\n<p>We&#39;re Looking For Someone Who Has</p>\n<p>Experience providing customer facing SAAS support (in customer support, professional services, technical account management or similar)</p>\n<p>Ability to communicate technical concepts effectively in a clear, friendly writing style</p>\n<p>Excellent problem-solving and analytical skills</p>\n<p>Programming experience, understanding of web &amp; 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Additional Company Holidays</p>\n<p>Enhanced Parental Leave</p>\n<p>Volunteer Time Off</p>\n<p>Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break</p>\n<p>Culture Values</p>\n<p>Make Bold Bets: We choose courageous action over comfortable progress.</p>\n<p>Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.</p>\n<p>One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.</p>\n<p>Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.</p>\n<p>Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.</p>\n<p>Why choose Mixpanel?</p>\n<p>We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.</p>\n<p>Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.</p>\n<p>Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.</p>\n<p>Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.</p>\n<p>Mixpanel is an equal opportunity employer supporting workforce diversity.</p>\n<p>At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.</p>\n<p>We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.</p>\n<p>We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.</p>\n<p>Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.</p>\n<p>We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b3cf0ff9-4c6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Mixpanel","sameAs":"https://mixpanel.com","logo":"https://logos.yubhub.co/mixpanel.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/mixpanel/jobs/7650541","x-work-arrangement":"hybrid","x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer facing SAAS support","technical concepts","problem-solving","programming experience","web & mobile technologies","APIs","debugging","collaboration","SLA based support","dedicated support","Hebrew","English"],"x-skills-preferred":["Mixpanel","analytics tools","databases","cloud data warehouses","product analytics implementation methods","SDKs","Customer Data Platforms","Event Streaming","Reverse ETL"],"datePosted":"2026-04-18T15:57:10.436Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tel Aviv, Israel (Hybrid)"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"customer facing SAAS support, technical concepts, problem-solving, programming experience, web & mobile technologies, APIs, debugging, collaboration, SLA based support, dedicated support, Hebrew, English, Mixpanel, analytics tools, databases, cloud data warehouses, product analytics implementation methods, SDKs, Customer Data Platforms, Event Streaming, Reverse ETL"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_61c7772c-bed"},"title":"Senior Product Manager, Cloudflare WAN","description":"<p>We are looking for an experienced, empathetic, and highly technical Senior Product Manager to join our Network Services team. The Cloudflare WAN PM will be entrepreneurial-minded and thrive in a fast-paced and goal-driven environment. They will have outstanding communication and collaboration skills and will be able to work with a diverse group, get consensus, and drive the product forward.</p>\n<p>The ideal candidate will have several years of experience working with enterprise, NaaS, or security technologies. They will have a passion for building NaaS products and want to solve the problems of performance, security, and reliability of the Internet.</p>\n<p>Role Responsibilities:</p>\n<ul>\n<li>Owning the product vision for your area. Ensure that it aligns with the overall product and company vision.</li>\n<li>Representing the customer. Be the champion and voice of customers. Build meaningful, personal customer relationships. Bring the customer&#39;s voice into the creation process.</li>\n<li>Managing the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. 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As a Tech Lead, Core Experience, you will work with the Engineering Manager, Product Manager and the rest of the engineering team to plan, build, release and maintain high quality software. You will be the primary driver of the system architecture, technical direction and team member’s technical skill development.</p>\n<p>The ideal candidate will have 8+ years of professional experience building backend services, have designed, delivered and maintained customer facing APIs, and have experience designing, building and deploying cloud native micro-services. They will be passionate about building automated tests alongside their features, enjoy building services from scratch and supporting them over a meaningful period of time, and have a genuine interest and pride in code quality and infrastructure.</p>\n<p>As a team, we are constantly striving to innovate in order to build the future of cryptocurrency and the digital asset ecosystem. We have created the Factors of Growth &amp; Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Tech Lead role.</p>\n<p>Responsibilities:\nCreate and maintain shared services and libraries that are used across our entire services.\nReview code across the engineering organization while actively participating in product development.\nFind simple solutions to complex software problems.\nEfficiently implement high quality code (functional, performant, clear, concise and well tested).\nProduction support. Participate in the on-call rotation and troubleshoot, mitigate and learn from production incidents to reduce their incidence.\nDrive down technical complexity, refactor existing systems safely. 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