Our core work consists of creating custom AI applications that will impact millions of citizens, generating high-quality training data for custom LLMs, and upskilling and advisory services to spread the impact of AI.

You will serve as the lead technical strategist for public sector engagements, converting ambiguous mission requirements into robust architectural roadmaps and guiding onsite implementation.

Architect the fundamental frameworks for production-grade AI applications, setting the gold standard for how interactive UIs, backend systems, and AI models are integrated at scale to deliver reliable outcomes.

Guide the evolution of cloud infrastructure, ensuring security, global scalability, and long-term system integrity across all environments.

Direct the development of core platforms and shared services, ensuring they solve cross-cutting needs for diverse global client use cases.

Partner with cross-functional leadership to steer the technical roadmap, mentoring senior and junior staff and ensuring all products align with a cohesive, future-proof technical architecture.

Bridge the gap between the field and the core platform by turning real-world client lessons into the reusable patterns that power the entire engineering team.

Ideally, you'd have a Master's or PhD in Computer Science or equivalent deep industry experience in architecting complex, distributed systems.

10+ years of full-stack expertise across Python, Node.js, and React, with a proven track record of designing high-scale architectures on Kubernetes and global cloud infrastructures (AWS/Azure/GCP).

Expert ability to design and oversee production-grade ecosystems, ensuring world-class standards for system integrity, security, and long-term scalability.

Extensive experience deploying and troubleshooting sophisticated end-to-end solutions directly within complex, high-security client environments.

A self-driven leader capable of resolving extreme ambiguity, mentoring senior staff, and setting the technical vision for the organization.

A driver of asynchronous workflows and documentation-first cultures to streamline global engineering velocity and reduce friction.

Proficient in Arabic.

Nice to haves include past experience working at a startup as a CTO or founding engineer or in a forward deployed engineer / dedicated customer engineer role, experience working cross functionally with operations, and a proven track record of building LLM-driven solutions with the strategic foresight to anticipate landscape shifts and architect future-proof systems.

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In collaboration with the Sales, Product, Research, and Engineering teams, you’ll help national security partners develop strategies and implementation plans to integrate leading-edge AI systems into their mission. You will employ your excellent communication skills to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You also will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards.

Key responsibilities include:

• Acting as a primary technical advisor for senior government leaders and prospective National Security customers evaluating Claude.
• Partnering closely with the policy team and sales account executives to understand customer requirements.
• Driving technical decision making by partnering on optimal setup, architecture, and integration of Claude into the customer's existing infrastructure.
• Traveling to customer sites for senior leader meetings, AI implementation, technical enablement, and building relationships.

To be successful in this role, you will need to have:

• Active TS/SCI security clearance.
• 2+ years of experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Platform Engineer within the National Security space.
• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders.
• Strong technical aptitude to partner with engineers and proficiency in at least one programming language (Python preferred).
• Understanding of and experience with LLM fundamentals.
• Ability to navigate and execute amidst ambiguity, and to flex into different domains based on the business problem at hand.

The annual compensation range for this role is $270,000-$345,000 USD.

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You'll work with the fastest-growing AI-focused startups in the region, driving adoption of frontier AI through bespoke LLM solutions. You'll build and grow a cross-functional technical team, establish best practices for startup engagements, and represent Anthropic as a technical leader across the region.

In collaboration with Sales, Product, and Engineering, you'll help startups incorporate AI into their products and platforms. A core part of this role is building Anthropic's technical brand across the EMEA startup ecosystem through hands-on engagements, workshops, developer content, and strategic partnerships with accelerators and VCs.

Responsibilities:

• Build, hire, lead, and mentor a team of Applied AI Architects and Applied AI Engineers supporting EMEA Startups

• Partner with EMEA GTM leadership and Sales to build market-specific strategies that drive adoption and technical mindshare among startups

• Engage hands-on with highest-value EMEA startups on advanced LLM integration, deployment, and adoption

• Travel regularly across EMEA for customer workshops, ecosystem events, accelerator demo days, and conferences

• Build technical mindshare among early-adopter startups through developer workshops, technical content, hackathons, and community programmes

• Build relationships with VCs, accelerators, and incubators to position Anthropic as the platform of choice for emerging companies

• Surface product feedback and market intelligence from EMEA startup engagements back to Product and Engineering

You may be a good fit if you have:

• 7+ years of experience as a Forward Deployed Engineer, Customer Engineer, Sales Engineer, Applied AI Architect, or Applied AI Engineer

• Minimum 5+ years of management experience (ideally 7+) leading hands-on, technical, customer-facing teams, with a track record of hiring and scaling teams rapidly

• Experience building AI-native products and working with AI-native startups, ideally across multiple EMEA markets

• Enjoy building distributed teams across geographies in unstructured environments

• Strong executive presence and ability to build deep relationships across diverse cultural contexts

• Familiarity with the architecture and operation of large language models

• Passion for making powerful technology safe and societally beneficial

• Willingness to travel frequently across EMEA (estimated 30–40% travel)

Nice to have:

• Second-line management experience across different technical functions (e.g., managing both Applied AI Architecture and Engineering leads)

• Founder or early-stage startup/scaleup experience: you understand the pace, constraints, and mindset of the companies you’ll be serving

• Experience operating across multiple EMEA markets with understanding of regional startup ecosystems and go-to-market dynamics

• Proficiency in one or more additional EMEA languages (e.g., French, German, Spanish, Italian, Swedish, Hebrew)

The annual compensation range for this role is £325,000-£390,000 GBP.

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We are seeking an Applied AI, AI Engineer to join our customer-facing technical organization. As a member of our team, you will work directly with enterprise clients from pre-sales through implementation to deploy cutting-edge AI solutions that deliver measurable business impact.

Your primary responsibility will be to identify high-value internal use cases across engineering, legal, HR, sales, and operations, and build or vibe code end-to-end LLM applications. You will own the full lifecycle of these applications, from prototype to production, maintenance, and iteration.

In addition to your technical skills, you will also be responsible for documenting learnings and sharing insights with product and research teams, and converting successful internal tools into customer demos or case studies where appropriate.

How We Work in Applied AI

We care about people and outputs. What matters is what you ship, not the time you spend on it. Bureaucracy is where urgency goes to vanish. You talk to whoever you need to talk to. The best idea wins, whether it comes from a principal engineer or someone in their first week. Always ask why. The best solutions come from deep understanding, not from copying what worked before. We say what we mean. Feedback is direct, timely, and given because we care. No politics. Low ego, high standards. We embrace an unstructured environment and find joy in it.

About You

You are fluent in English and have 3+ years of experience building production software, with meaningful experience deploying LLM applications. You have a bias toward shipping, preferring a working prototype over a perfect specification. You possess strong technical coding skills in Python and front-end skills with React Frameworks. You are comfortable working autonomously across teams with different needs and constraints, and have strong communication skills to bridge non-technical teams and AI capabilities.

Ideally, you have contributions to open-source evaluation frameworks or published research on LLM evaluation, experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Technical Product Manager, and experience with ML frameworks (PyTorch, HuggingFace Transformers).

Benefits

PTO: The CDI contract will be a 'Forfait 218 jours', corresponding to 25 days of holidays and on average 8 to 10 days of RTT days, and complete autonomy on working hours.

Health: Full health insurance coverage for you and your family.

Transportation: We offer a €600 annual mobility allowance, covering 50% of your public transportation costs and including the Sustainable Mobility Allowance (FMD), encouraging eco-friendly travel options such as cycling or carpooling.

Food: Swile meal vouchers with 10,83€ per worked day, including 60% offered by the company.

Sport: Gymlib - sponsorship by Mistral of a significant part of the monthly fee (depending on the program you chose).

Parental policy: 4 additional weeks for parents on top of what is offered by the French state.

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Mistral AI is seeking an Applied AI Engineer to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges. The Applied AI Engineer - Software Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products. They will work hand-in-hand with customers from the pre-sale stage to post-implementation, ensuring our solutions meet and exceed client expectations.

Responsibilities

• Collaborate closely with researchers, AI engineers, and product engineers on complex customer projects, integrating cutting-edge AI models into clients' software products. • Design, develop, and maintain scalable and robust full-stack applications, ensuring seamless integration between front-end and back-end systems. • Develop complex use cases with our customers, providing guidance and ensuring the best production integration with back-end and front-end interfaces. • Collaborate with our product and science team to improve continuously our product and model capabilities based on customers' feedback.

About You

• You are fluent in English. • You hold a degree in Computer Science, Software Engineering, or a related field. • You have 5+ years as a technical individual contributor on cutting-edge technologies. • You have strong technical coding skills in Python and TypeScript. • You have experience with front-end frameworks such as React, NextJS, or VueJS. • You have experience with back-end technologies such as NodeJS. • You have a solid understanding of software development principles, including design patterns, data structures, and algorithms. • You hold strong communication skills with an ability to explain complex technical concepts in simple terms with technical and non-technical audiences.

Ideally You Have:

• Experience with LLM/GenAI models. • Contributed to open-source projects or libraries. • Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect or Technical Product Manager.

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Mistral AI is seeking an Applied AI Engineer to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges. The Applied AI Engineer - Software Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products.

Responsibilities

• Collaborate closely with researchers, AI engineers, and product engineers on complex customer projects, integrating cutting-edge AI models into clients' software products.

• Design, develop, and maintain scalable and robust full-stack applications, ensuring seamless integration between front-end and back-end systems.

• Develop complex use cases with our customers, providing guidance and ensuring the best production integration with back-end and front-end interfaces.

• Collaborate with our product and science team to continuously improve our product and model capabilities based on customers' feedback.

About You

• You are fluent in English.

• You hold a degree in Computer Science, Software Engineering, or a related field.

• You have 2+ years as a technical individual contributor on cutting-edge technologies.

• You have strong technical coding skills in Python and TypeScript.

• You have experience with front-end frameworks such as React, NextJS, or VueJS.

• You have experience with back-end technologies such as NodeJS.

• You have a solid understanding of software development principles, including design patterns, data structures, and algorithms.

• You hold strong communication skills with an ability to explain complex technical concepts in simple terms with technical and non-technical audiences.

Ideally You Have:

• Experience with LLM/GenAI models.

• Contributed to open-source projects or libraries.

• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect or Technical Product Manager.

Benefits

We have local offices in Paris, London, Marseille and Singapore.

France

• Competitive cash salary and equity.

• Food: Daily lunch vouchers.

• Sport: Monthly contribution to a Gympass subscription.

• Transportation: Monthly contribution to a mobility pass.

• Health: Full health insurance for you and your family.

• Parental: Generous parental leave policy.

• Visa sponsorship.

By applying, you agree to our Applicant Privacy Policy.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a global company with teams distributed between France, USA, UK, Germany and Singapore. Our diverse workforce thrives in competitive environments and is committed to driving innovation.

About The Job

Mistral AI is seeking an Applied AI Engineer to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges. The Applied AI Engineer - Software Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products.

Responsibilities

• Collaborate closely with researchers, AI engineers, and product engineers on complex customer projects, integrating cutting-edge AI models into clients' software products.

• Design, develop, and maintain scalable and robust full-stack applications, ensuring seamless integration between front-end and back-end systems.

• Develop complex use cases with our customers, providing guidance and ensuring the best production integration with back-end and front-end interfaces.

• Collaborate with our product and science team to continuously improve our product and model capabilities based on customers' feedback.

About You

• You are fluent in English.

• You hold a degree in Computer Science, Software Engineering, or a related field.

• You have 2+ years as a technical individual contributor on cutting-edge technologies.

• You have strong technical coding skills in Python and TypeScript.

• You have experience with front-end frameworks such as React, NextJS, or VueJS.

• You have experience with back-end technologies such as NodeJS.

• You have a solid understanding of software development principles, including design patterns, data structures, and algorithms.

• You hold strong communication skills with an ability to explain complex technical concepts in simple terms with technical and non-technical audiences.

Ideally you have:

• Experience with LLM/GenAI models.

• Contributed to open-source projects or libraries.

• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect or Technical Product Manager.

Benefits

We have local offices in Paris, London, Marseille and Singapore.

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Mistral AI is seeking an Applied AI Engineer to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges. The Applied AI Engineer - Software Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products.

Responsibilities

• Collaborate closely with researchers, AI engineers, and product engineers on complex customer projects, integrating cutting-edge AI models into clients' software products.
• Design, develop, and maintain scalable and robust full-stack applications, ensuring seamless integration between front-end and back-end systems.
• Develop complex use cases with our customers, providing guidance and ensuring the best production integration with back-end and front-end interfaces.
• Collaborate with our product and science team to continuously improve our product and model capabilities based on customers' feedback.

About You

• You are fluent in English.
• You hold a degree in Computer Science, Software Engineering, or a related field.
• You have 2+ years as a technical individual contributor on cutting-edge technologies.
• You have strong technical coding skills in Python and TypeScript.
• You have experience with front-end frameworks such as React, NextJS, or VueJS.
• You have experience with back-end technologies such as NodeJS.
• You have a solid understanding of software development principles, including design patterns, data structures, and algorithms.
• You hold strong communication skills with an ability to explain complex technical concepts in simple terms with technical and non-technical audiences.

Ideally You Have:

• Experience with LLM/GenAI models.
• Contributed to open-source projects or libraries.
• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect or Technical Product Manager.

Benefits

• We have local offices in Paris, London, Marseille, and Singapore.
• Competitive cash salary and equity.
• Food: Daily lunch vouchers.
• Sport: Monthly contribution to a Gympass subscription.
• Transportation: Monthly contribution to a mobility pass.
• Health: Full health insurance for you and your family.
• Parental: Generous parental leave policy.
• Visa sponsorship.

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As a member of the National Security Policy team at Anthropic, you will work directly with our most strategic national security customers and partners to drive transformational AI adoption. You will leverage your technical skills to architect innovative solutions that address our customers' business needs, meet their technical requirements, and provide a high degree of reliability and safety.

In collaboration with the Sales, Product, Research, and Engineering teams, you’ll help national security partners develop strategies and implementation plans to integrate leading-edge AI systems into their mission. You will employ your excellent communication skills to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You also will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards. We expect our team members to operate autonomously, thrive under ambiguity, and represent Anthropic at the highest level in customer environments.

Core Responsibilities:

• Act as a primary technical advisor for senior government leaders and prospective National Security customers evaluating Claude. Demonstrate how Claude can support U.S. and democratic allies’ national security operations and address customer use cases through proofs of concept. Provide technical guidance on integration, deployment, and adoption best practices.

• Partner closely with the policy team and sales account executives to understand customer requirements. Develop customized pilots and prototypes, as well as evaluation suites to make the case for customer adoption.

• Drive technical decision making by partnering on optimal setup, architecture, and integration of Claude into the customer's existing infrastructure. Demonstrate solutions to technical roadblocks.

• Act as the voice of our customers and a key collaborator with our Product and Research teams to ensure we are delivering critical capabilities to the National Security community.

• Travel to customer sites for senior leader meetings, AI implementation, technical enablement, and building relationships.

• Establish a shared vision for creating solutions that enable beneficial and safe AI

• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models’ capabilities.

You may be a good fit if you have:

• Active TS/SCI security clearance (required)

• 2+ years of experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Platform Engineer within the National Security space

• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include senior executives, engineering & IT teams, and more

• Experience in the defense, technology, or cybersecurity industries

• Experience designing novel and innovative solutions for technical platforms in a developing mission area

• Strong technical aptitude to partner with engineers and strong proficiency in at least one programming language (Python preferred)

• Understanding of and experience with LLM fundamentals

• The ability to navigate and execute amidst ambiguity, and to flex into different domains based on the business problem at hand, finding simple, easy-to-understand solutions

• Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• A love of teaching, mentoring, and helping others succeed

• Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

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Location

Singapore

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams.

You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. 50% travel is expected.

In this role you will

• Own technical delivery across multiple deployments from first prototype to stable production
• Build full-stack systems that deliver customer value and sharpen how we learn
• Embed closely with customer teams, understand their needs, and guide adoption of what you build
• Scope work, sequence delivery, and remove blockers early
• Make trade-offs between scope, speed, and quality; adjust plans to protect delivery
• Contribute directly in the code when progress or clarity depends on it
• Codify working patterns into tools, playbooks, or building blocks that others can use
• Share field feedback that helps Research and Product understand where the models succeed and where they can improve
• Keep teams moving through clarity and follow-through

You might thrive in this role if you

• Bring 5+ years of engineering or technical deployment experience that includes customer-facing work
• Have scoped and delivered complex systems in fast-moving or ambiguous environments
• Write and review production-grade code across frontend and backend using Python, JavaScript, or comparable stacks
• Simplify complexity and make fast, sound decisions under pressure
• Communicate clearly with engineers, product teams, and customer stakeholders
• Spot risks early and adjust without slowing down
• Model calm and judgment when the stakes are high

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Salary

$150,000 - $200,000 per year

Benefits

• 3 days in the office per week
• Relocation assistance
• 50% travel expected

Required Skills

• 5+ years of engineering or technical deployment experience
• Customer-facing work experience
• Complex system delivery experience
• Production-grade code writing and reviewing experience
• Simplifying complexity and making fast decisions under pressure

Preferred Skills

• Python, JavaScript, or comparable stacks
• Frontend and backend development experience
• Customer engineering and domain teams experience
• Product, Research, Partnerships, GRC, Security, and GTM teams experience

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Manager, AI Success Engineers - NYC

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. We partner closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. The team accelerates delivery in production and shapes how OpenAI’s products drive measurable business outcomes. We work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks.

AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. They partner closely with customer stakeholders to ensure solutions are deployed effectively, adopted broadly, and delivering real business impact.

In this role, you will set team strategy, ensure strong execution and technical rigor, and build mechanisms that enable scale, consistency, and operational excellence—while staying close to customers and the field.

This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

In This Role, You Will

• Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI’s objectives and customer needs

• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact

• Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations

• Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases

• Represent the voice of the customer to inform product development and commercial strategy

• Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability

• Build scalable programs, playbooks, and operating mechanisms that support long-term customer success

• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

You’ll Thrive in This Role If You

• Have 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments

• Have a proven track record scaling technical teams and operating models in high-growth environments

• Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams

• Can engage and influence executive stakeholders within complex, global organizations

• Are a strong communicator who can bridge technical depth and business outcomes

• Have experience with Generative AI (preferred) or adjacent SaaS platforms

• Operate with humility, ownership, and a bias toward action to ensure customer and team success

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we are committed to researching and developing AI in a responsible way.

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Manager, AI Success Engineers - San Francisco

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. We partner closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. The team accelerates delivery in production and shapes how OpenAI’s products drive measurable business outcomes. We work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks.

AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. They partner closely with customer stakeholders to ensure solutions are deployed effectively, adopted broadly, and delivering real business impact.

In this role, you will set team strategy, ensure strong execution and technical rigor, and build mechanisms that enable scale, consistency, and operational excellence—while staying close to customers and the field.

This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

In This Role, You Will

• Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI’s objectives and customer needs

• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact

• Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations

• Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases

• Represent the voice of the customer to inform product development and commercial strategy

• Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability

• Build scalable programs, playbooks, and operating mechanisms that support long-term customer success

• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

You’ll Thrive in This Role If You

• Have 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments

• Have a proven track record scaling technical teams and operating models in high-growth environments

• Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams

• Can engage and influence executive stakeholders within complex, global organizations

• Are a strong communicator who can bridge technical depth and business outcomes

• Have experience with Generative AI (preferred) or adjacent SaaS platforms

• Operate with humility, ownership, and a bias toward action to ensure customer and team success

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must ensure that our products are developed and used responsibly.

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Join our London team as the technical architect behind how billion-dollar real estate firms adopt AI.

A week in the life of our London Solutions Architect

Monday: Deep in a discovery session with a leading UK real estate investor. They want to automate their entire lease abstraction process. You’re mapping their workflow, identifying edge cases, and scoping what’s achievable.

Tuesday: Building. You’re creating a skill pack for a UK-listed REIT’s rent roll analysis, testing against their sample documents, iterating on prompts until the output is bulletproof.

Wednesday: QA session on a skill the team built. You’re reviewing outputs against gold data, documenting edge cases, preparing the adoption playbook before customer handover.

Thursday: Training session with our CSM team. Walking them through the skill pack you delivered, answering questions, watching them run it independently.

Friday: Product feedback day. You’re writing up insights from the week’s customer interactions, drafting a feature request with clear ROI. Engineering shipped a feature, you’re testing it before customers see it.

This is solutions architecture at Fifth Dimension. You own the technical relationship. Customers trust you. Product listens to you. Revenue depends on you.

About us

Fifth Dimension is bringing the magic of AI automation to document-heavy industries. Today we work with leading real estate businesses in the UK and US, automating complex workflows, extracting valuable insights from documents, and empowering professionals to focus on high-impact work. Our AI workspace transforms how large investment managers handle leases, development documents, and investment decisions.

We’re an international startup based in London and New York, backed by Tier 1 American and European investors. Our founders, Johnny Morris and Dr. Kate Jarvis, bring a powerful blend of expertise: Johnny has 18+ years applying data and analytics to real estate, while Kate holds a Stanford PhD and 12 years of executive experience across Silicon Valley and London startups.

At Fifth Dimension, we’re demanding yet encouraging, valuing experimentation and thoughtful challenge. Our company values — Own It, Ship It, and Don’t Be Boring — drive us to deliver exceptional results whilst fostering a culture of innovation and continuous improvement.

What you’ll do

As our Solutions Architect in London, you’ll own the technical relationship for our enterprise customers in the UK.

Day to day, you will:

• Lead customer discovery sessions to decompose business processes into technical requirements

• Build skill packs, workflows, and platform extensions using our AI tools

• Quality assure all deliverables before customer handover

• Create adoption playbooks to train customers to self-sufficiency

• Translate new features into customer value, design skills that maximize adoption

• Be the voice of customers to Product and Engineering — write feature requests with clear ROI, advocate for customer needs, influence roadmap priorities

• Support pre-sales with technical input when needed (not primary focus)

What we’re looking for

You’ve owned complex enterprise relationships at a _VC-backed, start-up SaaS company_. You know how to balance multiple demanding customers, keep implementations on track, and maintain technical credibility with both users and executives. You understand that success means customers becoming self-sufficient, not staying dependent on you.

You bring:

• 4+ years of experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company

• Track record managing complex customer relationships simultaneously with strong project management discipline

• Exceptional AI/prompting ability — you use AI tools extensively in your work, not just casually

• Technical depth to build solutions, advocate for feature changes, and make quality judgements

• Comfort being the primary technical face to customer executives

• Ability to make technical trade-off decisions without constant escalation

• Experience translating between customer needs and product requirements

Bonus points if you have:

• Real estate, financial services, or legal industry knowledge

• Experience at a high-growth startup where you wore multiple hats

• Previous experience working closely with C-suite executives

• Comfort working across US/international teams and time zones

What we offer

We’re building something extraordinary — and we want extraordinary people. Our benefits package goes beyond the standard startup offering, from tailored support for life’s challenges (IVF, gender-affirming care, ADHD diagnosis, and more) to meaningful parental leave.

• £75–90k salary per annum + bonus + meaningful equity (on a standard vesting schedule)

• Enhanced pension contributions (5%)

• Unlimited annual leave

• £100 monthly wellbeing budget

• £1,000 annual training budget

• Electric car scheme (salary sacrifice)

Tailored support for exceptional challenges, which may include contributions to:

• Gender-affirming care

• Private specialists and diagnostic scans

• ADHD / Autism diagnosis

• IVF

• Therapy

Enhanced parental leave

• 14 weeks full pay for primary caregiver (followed by statutory pay)

• 6 weeks full pay for secondary caregiver

Department

Product & Engineering

Locations

London

Remote status

Hybrid

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Join our New York team as the technical architect behind how billion-dollar real estate firms adopt AI.

A week in the life of our NYC Solutions Architect

Monday: Deep in a discovery session with Starwood. They want to automate their entire lease abstraction process. You're mapping their workflow, identifying edge cases, and scoping what's achievable.

Tuesday: Building. You're creating a skill pack for BXP's rent roll analysis, testing against their sample documents, iterating on prompts until the output is bulletproof.

Wednesday: QA session on a skill the team built. You're reviewing outputs against gold data, documenting edge cases, preparing the adoption playbook before customer handover.

Thursday: Training session with our CSM team. Walking them through the skill pack you delivered, answering questions, watching them run it independently.

Friday: Product feedback day. You're writing up insights from the week's customer interactions, drafting a feature request with clear ROI. Engineering shipped a feature, you're testing it before customers see it.

This is solutions architecture at Fifth Dimension. You own the technical relationship. Customers trust you. Product listens to you. Revenue depends on you.

About us

Fifth Dimension is bringing the magic of AI automation to document-heavy industries. Today we work with leading real estate businesses in the UK and US, automating complex workflows, extracting valuable insights from documents, and empowering professionals to focus on high-impact work. Our AI workspace transforms how large investment managers handle leases, development documents, and investment decisions.

We're an international startup based in London and New York, backed by Tier 1 American and European investors. Our founders, Johnny Morris and Dr. Kate Jarvis, bring a powerful blend of expertise: Johnny has 18+ years applying data and analytics to real estate, while Kate holds a Stanford PhD and 12 years of executive experience across Silicon Valley and London startups.

At Fifth Dimension, we're demanding yet encouraging, valuing experimentation and thoughtful challenge. Our company values - Own It, Ship It, and Don't Be Boring - drive us to deliver exceptional results whilst fostering a culture of innovation and continuous improvement.

What you'll do

As our Solutions Architect in New York, you'll own the technical relationship for our enterprise accounts across the US.

Day to day, you will:

• Lead customer discovery sessions to decompose business processes into technical requirements

• Build skill packs, workflows, and platform extensions using our AI tools

• Quality assure all deliverables before customer handover

• Create adoption playbooks to train customers to self-sufficiency

• Translate new features into customer value, design skills that maximize adoption

• Be the voice of customers to Product and Engineering - write feature requests with clear ROI, advocate for customer needs, influence roadmap priorities

• Support pre-sales with technical input when needed (not primary focus)

What we're looking for

You've owned complex enterprise relationships at a SaaS company. You know how to balance multiple demanding customers, keep implementations on track, and maintain technical credibility with both users and executives. You understand that success means customers becoming self-sufficient, not staying dependent on you.

You bring:

• Experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company

• Track record managing complex customer relationships simultaneously with strong project management discipline

• Exceptional AI/prompting ability - you use AI tools extensively in your work, not just casually

• Technical depth to build solutions, advocate for feature changes, and make quality judgements

• Comfort being the primary technical face to customer executives

• Ability to make technical trade-off decisions without constant escalation

• Experience translating between customer needs and product requirements

Bonus points if you have:

• Real estate, financial services, or legal industry knowledge

• Experience at a high-growth startup where you wore multiple hats

• Previous experience working closely with C-suite executives

• Comfort working across US/international teams and time zones

What we offer

We're building something extraordinary and we want extraordinary people. Our benefits package goes beyond the standard startup offering - from tailored support for life's challenges (IVF, gender-affirming care, ADHD diagnosis, and more), to meaningful parental leave.

• $170K - $200K base salary + Bonus (up to $220k OTE) depending on your experience

• Meaningful equity (on a standard vesting schedule)

• 2% company-sponsored 401(k) contributions

• Company-sponsored healthcare, dental, and life insurance

• Unlimited PTO

• $100 monthly wellbeing budget

• Tailored support for exceptional challenges. This looks different for everyone, but can include contributions to:

• Gender-affirming care

• Private specialist and scans for an injury

• ADHD/Autism diagnosis

• IVF

• Therapy
• Enhanced Parental Leave

• 14 weeks full pay (followed by standard statutory pay) for primary caregiver

• 6 weeks full pay for secondary caregiver
• $1000 annual training budget

We're looking for someone who embodies our core values: Own It, Ship It, and Don't Be Boring. If you're ready to own the technical success of enterprise AI adoption in real estate, we want to hear from you.

Department

Product & Engineering

Locations

New York

Remote status

Hybrid

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