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Demonstrate solutions to technical roadblocks.</li>\n</ul>\n<ul>\n<li>Act as the voice of our customers and a key collaborator with our Product and Research teams to ensure we are delivering critical capabilities to the National Security community.</li>\n</ul>\n<ul>\n<li>Travel to customer sites for senior leader meetings, AI implementation, technical enablement, and building relationships.</li>\n</ul>\n<ul>\n<li>Establish a shared vision for creating solutions that enable beneficial and safe AI</li>\n</ul>\n<ul>\n<li>Lead the vision, strategy, and execution of innovative solutions that leverage our latest models’ capabilities.</li>\n</ul>\n<p><strong>You may be a good fit if you have:</strong></p>\n<ul>\n<li>Active TS/SCI security clearance (required)</li>\n</ul>\n<ul>\n<li>2+ years of experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Platform Engineer within the National Security space</li>\n</ul>\n<ul>\n<li>Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include senior executives, engineering &amp; IT teams, and more</li>\n</ul>\n<ul>\n<li>Experience in the defense, technology, or cybersecurity industries</li>\n</ul>\n<ul>\n<li>Experience designing novel and innovative solutions for technical platforms in a developing mission area</li>\n</ul>\n<ul>\n<li>Strong technical aptitude to partner with engineers and strong proficiency in at least one programming language (Python preferred)</li>\n</ul>\n<ul>\n<li>Understanding of and experience with LLM fundamentals</li>\n</ul>\n<ul>\n<li>The ability to navigate and execute amidst ambiguity, and to flex into different domains based on the business problem at hand, finding simple, easy-to-understand solutions</li>\n</ul>\n<ul>\n<li>Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities</li>\n</ul>\n<ul>\n<li>A love of teaching, mentoring, and helping others succeed</li>\n</ul>\n<ul>\n<li>Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities</li>\n</ul>\n<ul>\n<li>Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems</li>\n</ul>\n<p><strong>Logistics</strong></p>\n<p><strong>Education requirements:</strong> We require at least a Bachelor&#39;s degree in a related field or equivalent experience. <strong>Location-based hybrid policy:</strong> Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</p>\n<p><strong>Visa sponsorship:</strong> We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</p>\n<p><strong>We encourage you to apply even if you do not believe you meet every single qualification.</strong> Not all strong candidates will meet every single qualification as listed. 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If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p>More details about our benefits are available to candidates during the hiring process.</p>\n<p>This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.</p>\n<p><strong>About the Team</strong></p>\n<p>The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. We partner closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. The team accelerates delivery in production and shapes how OpenAI’s products drive measurable business outcomes. We work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product to bring frontier AI safely and successfully to market.</p>\n<p><strong>About the Role</strong></p>\n<p>We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks.</p>\n<p>AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. 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Regional travel is expected.</p>\n<p><strong>In This Role, You Will</strong></p>\n<ul>\n<li>Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI’s objectives and customer needs</li>\n</ul>\n<ul>\n<li>Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact</li>\n</ul>\n<ul>\n<li>Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations</li>\n</ul>\n<ul>\n<li>Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases</li>\n</ul>\n<ul>\n<li>Represent the voice of the customer to inform product development and commercial strategy</li>\n</ul>\n<ul>\n<li>Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability</li>\n</ul>\n<ul>\n<li>Build scalable programs, playbooks, and operating mechanisms that support long-term customer success</li>\n</ul>\n<ul>\n<li>Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience</li>\n</ul>\n<p><strong>You’ll Thrive in This Role If You</strong></p>\n<ul>\n<li>Have 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments</li>\n</ul>\n<ul>\n<li>Have a proven track record scaling technical teams and operating models in high-growth environments</li>\n</ul>\n<ul>\n<li>Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams</li>\n</ul>\n<ul>\n<li>Can engage and influence executive stakeholders within complex, global organizations</li>\n</ul>\n<ul>\n<li>Are a strong communicator who can bridge technical depth and business outcomes</li>\n</ul>\n<ul>\n<li>Have experience with Generative AI (preferred) or adjacent SaaS platforms</li>\n</ul>\n<ul>\n<li>Operate with humility, ownership, and a bias toward action to ensure customer and team success</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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