We're looking for a Senior Manager, Customer Experience & Solutions to lead our organisation in-region. This leader will oversee Solutions Consulting, Customer Onboarding, Customer Enablement, and Technical Account Management,owning the end-to-end technical and value experience for Figma's customers, from pre-sales through long-term adoption and success.
\nThe ideal candidate brings a strong pre-sales background, paired with experience leading post-sales teams and scaling customer-facing functions in high-growth SaaS environments. This role is based in Japan and requires business-level Japanese and English proficiency.
\nKey responsibilities include:
\nRecruiting, developing, and retaining a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management , cultivating a culture of customer-centricity and operational excellence Partnering with Japan Sales leadership to align on pipeline, deal strategy, and the motions that connect technical value to revenue Executing the end-to-end customer journey from pre-sales solutioning through onboarding, adoption, and renewal, building the milestones and frameworks that support value realization Helping define how Figma delivers and measures value for our customers, including success planning, executive engagement, and account health programs Serving as an executive sponsor for Figma's most strategic customer relationships in Japan, engaging at the C-suite and VP level to unblock challenges and support growth Bringing the voice of Japan's customers into Figma's global product and go-to-market strategy, partnering cross-functionally with Product, Engineering, and GTM leadership Tracking the KPIs that connect team activity to business outcomes and using them to drive continuous improvement
\nXML job scraping automation by YubHub
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\nIn this highly collaborative role, you'll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.
\nYour ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
\nIf you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
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\nIn this highly collaborative role, you will partner with various internal teams to deliver a seamless and impactful customer experience; to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
\nIf you're passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. This role can be held from our New York hub on a hybrid basis.
\nResponsibilities:
\nRequirements:
\nPreferred Qualifications:
\nPay Transparency Disclosure:
\nIf based in Figma's San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
\nFigma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma's compensation and benefits are subject to change and may be modified in the future.
\nAnnual Base Salary Range: $127,000-$269,000 USD
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