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You will conduct analyses of the market segment, including identification of key growth drivers, opportunities, and risks. You will incorporate results of analysis into product strategy.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Demonstrating expert knowledge and understanding of the clinical disease state to inform value strategy and access planning.</li>\n<li>Leading the development of customer education materials and tactics to effectively execute the market access strategy for the CVRM pipeline across stakeholders.</li>\n<li>Translating scientific and clinical evidence into clear market value propositions that resonate with payers, providers, and policy stakeholders.</li>\n<li>Creating an integrated payer insight, evidence generation, and customer engagement plan to support access, reimbursement, and pull-through for the CVRM pipeline.</li>\n<li>Aligning closely with brand teams to develop product value propositions and comprehensive value strategies across market access channels.</li>\n<li>Partnering to recommend pricing and compliant payer contracting approaches aligned with brand P&amp;L, including innovative approaches to evolving market challenges and contributing to the continuous improvement of market access strategies and execution.</li>\n<li>Leading in the design and implementation of affordability programming that ensures patient access while carefully stewarding brand budget and gross to net impact.</li>\n<li>Maintaining expert understanding of the US market access landscape, including legal, regulatory, and compliance requirements affecting coverage and reimbursement.</li>\n<li>Applying strong financial acumen to understand US payer deal/no-deal analysis, informing contracting strategies and sustainable access decisions.</li>\n<li>Developing robust measurement, analytics, and reporting plans to track performance, optimize tactics, and inform strategy evolution.</li>\n<li>Leading and contributing to innovative approaches to meet evolving market access requirements, leveraging insights, data, and external trends.</li>\n<li>Communicating brand aspiration and 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We&#39;re a remote-first company built on trust, transparency, and creativity. This work takes grit, because we move fast without sacrificing craft or quality. Our mission is to bring development superpowers to everyone.</p>\n<p>From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web and work is more open, more creative, and more equitable.</p>\n<p>We&#39;re looking for a Partner Program Manager to support the growth and execution of our Certified Partner Program. This role will work to operationalize, scale, and continuously improve the partner experience - from application and onboarding through enablement, engagement, and ongoing activation.</p>\n<p>This is an execution-focused role ideal for someone who enjoys program operations, building repeatable processes, and creating scalable enablement that helps partners succeed. 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If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers&#39; product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI&#39;s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.</p>\n<p><strong>About the Role</strong></p>\n<p>We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.</p>\n<p>If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team</p>\n<p><strong>You’ll be responsible for:</strong></p>\n<ul>\n<li>Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.</li>\n</ul>\n<ul>\n<li>Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.</li>\n</ul>\n<ul>\n<li>Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.</li>\n</ul>\n<ul>\n<li>Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.</li>\n</ul>\n<ul>\n<li>Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.</li>\n</ul>\n<ul>\n<li>Orchestrate agentic improvements to our operations that will level-up our entire team.</li>\n</ul>\n<ul>\n<li>Foster a supportive and productive work culture within the User Operations team.</li>\n</ul>\n<ul>\n<li>Provide support coverage in on call shifts and during holidays and weekends based on business needs.</li>\n</ul>\n<p><strong>You might thrive in this role if you have:</strong></p>\n<ul>\n<li>Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.</li>\n</ul>\n<ul>\n<li>Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.</li>\n</ul>\n<ul>\n<li>Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.</li>\n</ul>\n<ul>\n<li>Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.</li>\n</ul>\n<ul>\n<li>Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.</li>\n</ul>\n<ul>\n<li>Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.</li>\n</ul>\n<ul>\n<li>Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.</li>\n</ul>\n<ul>\n<li>Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you&#39;re missing to make both your team and our customers succeed.</li>\n</ul>\n<ul>\n<li>Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.</p>\n<p><strong>Additional Information</strong></p>\n<p>We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.</p>\n<p>For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).</p>\n<p>Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse effect on your ability to perform the job duties of this position.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c96efc5f-984","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/1a979fd4-1bce-484e-a416-aed2810677a6","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"Full time","x-salary-range":"$180K – $260K • Offers Equity","x-skills-required":["user operations","technical support","support engineering","emerging technologies","scripting","AI capabilities","internal tooling","automating recurring processes","customer support","customer education","product expertise","troubleshooting","problem-solving","communication"],"x-skills-preferred":["Python","SaaS troubleshooting","critical thinking","problem-solving","communication","customer relationship building","cross-functional collaboration","process improvement","innovation"],"datePosted":"2026-03-08T22:17:11.339Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"user operations, technical support, support engineering, emerging technologies, scripting, AI capabilities, internal tooling, automating recurring processes, customer support, customer education, product expertise, troubleshooting, problem-solving, communication, Python, SaaS troubleshooting, critical thinking, problem-solving, communication, customer relationship building, cross-functional collaboration, process improvement, innovation","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":180000,"maxValue":260000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3ad77966-d57"},"title":"Solutions Consultant (Italian Speaking)","description":"<p><strong>Solutions Consultant (Italian Speaking)</strong></p>\n<p><strong>Location</strong></p>\n<p>London</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Location Type</strong></p>\n<p>Hybrid</p>\n<p><strong>Department</strong></p>\n<p>CommercialSolutions Consulting</p>\n<p>Synthesia is the world&#39;s leading AI video platform for business, used by over 90% of the Fortune 100. 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The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.</p>\n<p>If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.</p>\n<ul>\n<li>Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.</li>\n<li>Define and build the customer onboarding process, ensuring it is seamless and efficient.</li>\n<li>Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.</li>\n<li>Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.</li>\n<li>Define success measures and drive metrics for product adoption and engagement.</li>\n<li>Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.</li>\n</ul>\n<p><strong><strong>About you...</strong></strong></p>\n<ul>\n<li>Native-level proficiency in Italian</li>\n<li>Extensive experience in customer onboarding, customer education, or training in a SaaS company.</li>\n<li>Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.</li>\n<li>Excellent communication, presentation, and interpersonal skills.</li>\n<li>Creative and innovative mindset with the ability to develop engaging and impactful training programs.</li>\n<li>Ability to work collaboratively with cross-functional teams to achieve common goals.</li>\n<li>Experience with building certification programs and defining success metrics.</li>\n<li>Passion for providing an exceptional customer experience and a dedication to continuous improvement.</li>\n<li>Ability to thrive in a fast-paced and dynamic start up environment</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3ad77966-d57","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://www.synthesia.io/","logo":"https://logos.yubhub.co/synthesia.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/4a05ca3f-d0bb-4253-b2ce-65c56e65fe48","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer onboarding","customer education","training","project management","communication","presentation","interpersonal skills","creative thinking","innovative mindset","certification programs","success metrics"],"x-skills-preferred":["AI video platform","SaaS company","Synthetic media category","customer success","product adoption"],"datePosted":"2026-03-06T18:42:06.989Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"customer onboarding, customer education, training, project management, communication, presentation, interpersonal skills, creative thinking, innovative mindset, certification programs, success metrics, AI video platform, SaaS company, Synthetic media category, customer success, product adoption"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e53245ad-2c4"},"title":"Solutions Consultant (German Speaking)","description":"<p><strong>Solutions Consultant (German Speaking)</strong></p>\n<p><strong>Location</strong></p>\n<p>Europe</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Location Type</strong></p>\n<p>Remote</p>\n<p><strong>Department</strong></p>\n<p>CommercialPost Sales</p>\n<p>Synthesia is the world&#39;s leading AI video platform for business, used by over 90% of the Fortune 100. 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You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.</p>\n<ul>\n<li>Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.</li>\n<li>Define and build the customer onboarding process, ensuring it is seamless and efficient.</li>\n<li>Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.</li>\n<li>Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.</li>\n<li>Define success measures and drive metrics for product adoption and engagement.</li>\n<li>Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.</li>\n</ul>\n<p><strong><strong>About you...</strong></strong></p>\n<ul>\n<li>Native-level proficiency in German</li>\n<li>Extensive experience in customer onboarding, customer education, or training in a SaaS company.</li>\n<li>Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.</li>\n<li>Excellent communication, presentation, and interpersonal skills.</li>\n<li>Creative and innovative mindset with the ability to develop engaging and impactful training programs.</li>\n<li>Ability to work collaboratively with cross-functional teams to achieve common goals.</li>\n<li>Experience with building certification programs and defining success metrics.</li>\n<li>Passion for providing an exceptional customer experience and a dedication to continuous improvement.</li>\n<li>Ability to thrive in a fast-paced and dynamic start up environment</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_e53245ad-2c4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://www.synthesia.io/","logo":"https://logos.yubhub.co/synthesia.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/dd312cfa-e357-4f05-92a5-4a253a6b7f78","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["German","Customer Onboarding","Customer Education","Training","Project Management","Communication","Presentation","Interpersonal Skills","Creative Thinking","Innovation","Collaboration","Certification Programs","Success Metrics"],"x-skills-preferred":["AI Video Platform","Synthetic Media","SaaS Company","Customer Success","Sales Enablement","Growth","Sales","Product"],"datePosted":"2026-03-06T18:33:08.943Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"German, Customer Onboarding, Customer Education, Training, Project Management, Communication, Presentation, Interpersonal Skills, Creative Thinking, Innovation, Collaboration, Certification Programs, Success Metrics, AI Video Platform, Synthetic Media, SaaS Company, Customer Success, Sales Enablement, Growth, Sales, Product"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6a1528ed-8b4"},"title":"Solutions Consultant","description":"<p><strong>Solutions Consultant</strong></p>\n<p><strong>About the role</strong></p>\n<p>We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. 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The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.</li>\n</ul>\n<ul>\n<li>Define and build the customer onboarding process, ensuring it is seamless and efficient.</li>\n</ul>\n<ul>\n<li>Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.</li>\n</ul>\n<ul>\n<li>Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.</li>\n</ul>\n<ul>\n<li>Define success measures and drive metrics for product adoption and engagement.</li>\n</ul>\n<ul>\n<li>Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.</li>\n</ul>\n<p><strong>About you...</strong></p>\n<ul>\n<li>Extensive experience in customer onboarding, customer education, or training in a SaaS company.</li>\n</ul>\n<ul>\n<li>Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.</li>\n</ul>\n<ul>\n<li>Excellent communication, presentation, and interpersonal skills.</li>\n</ul>\n<ul>\n<li>Creative and innovative mindset with the ability to develop engaging and impactful training programs.</li>\n</ul>\n<ul>\n<li>Ability to work collaboratively with cross-functional teams to achieve common goals.</li>\n</ul>\n<ul>\n<li>Experience with building certification programs and defining success metrics.</li>\n</ul>\n<ul>\n<li>Passion for providing an exceptional customer experience and a dedication to continuous improvement.</li>\n</ul>\n<ul>\n<li>Ability to thrive in a fast-paced and dynamic start up environment.</li>\n</ul>\n<p><strong>The good stuff...</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer:</p>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D startup</li>\n</ul>\n<ul>\n<li>Hybrid working environment</li>\n</ul>\n<ul>\n<li>100% Medical, Dental &amp; Vision</li>\n</ul>\n<ul>\n<li>401k Plan</li>\n</ul>\n<ul>\n<li>Paid parental leave</li>\n</ul>\n<ul>\n<li>25 days of annual leave + Public holidays + paid sick leave</li>\n</ul>\n<ul>\n<li>Fun culture with regular socials</li>\n</ul>\n<ul>\n<li>A generous referral scheme</li>\n</ul>\n<ul>\n<li>A brand new computer + monitor</li>\n</ul>\n<p><strong>Salary</strong></p>\n<p>Salary: $70,000 - $130,000 based on experience level and location</p>\n<p><strong>Location</strong></p>\n<p>Location: New York City or Austin</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6a1528ed-8b4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://www.synthesia.io/","logo":"https://logos.yubhub.co/synthesia.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/80f2ab32-2f99-4666-b109-432d30bf94ab","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$70,000 - $130,000","x-skills-required":["customer onboarding","customer education","training","project management","communication","presentation","interpersonal skills","creative mindset","innovative mindset","cross-functional teams","certification programs","success metrics"],"x-skills-preferred":["AI video platform","SaaS company","Synthetic media category","customer success","product adoption"],"datePosted":"2026-03-06T18:32:36.074Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City; Austin"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"customer onboarding, customer education, training, project management, communication, presentation, interpersonal skills, creative mindset, innovative mindset, cross-functional teams, certification programs, success metrics, AI video platform, SaaS company, Synthetic media category, customer success, product adoption","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":70000,"maxValue":130000,"unitText":"YEAR"}}}]}