A typical day for this role will involve building deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape. You will work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. You will implement best-in-class product development and management practices, maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams, and advocate for and execute new products that deliver impact for our business and users.

As the Product Manager based in our EMEA region, you will report to the Product Marketing Director for International Markets. You will be responsible for the success of Airbnb products throughout their life cycle , from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.

This role is based either in London or Paris (or within easy commuting distance of these cities). The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range shown below is annualized, is subject to change, and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

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The ideal candidate will have a deep understanding of the travel industry and a proven track record of driving product innovation. You will collaborate with cross-functional teams to develop partnerships that accelerate existing and new businesses. You will drive features in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region.

You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle , from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.

A typical day for this role will involve building deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape. You will work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. You will implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams.

You will maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams. You will advocate for and execute new products that deliver impact for our business and users. You will communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.

You will drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP&A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn. You will define goals and success with clearly measurable objectives and key results for your area.

You will build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones. You will navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets. You will craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross-functional partners.

You will develop and deliver engaging product demos to press, showcasing key features and functionalities.

Your expertise will include 10-15 years of product management experience, a demonstrated track record of product leadership, comfort with doing individual contributor product management work, success in building and scaling global consumer products and ecosystems that people love, experience creating product messaging and delivering to customers and the media, entrepreneurial track record of taking an idea to reality – start-up experience a plus while capable of operating in a larger organization, ability to effectively use data and perform business analysis to support product strategy/decisions, capable of driving execution across teams in a fast-paced environment, highly collaborative and results-oriented, ability and willingness to travel around 30-35% of the time, fluency in English and at least one other local language (Spanish or Portuguese).

This position is based in São Paulo, Brazil – hybrid. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

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You will work closely with state governments, public sector partners, and SpruceID teams to design and deliver secure, private, and accessible mobile experiences. This role combines hands-on development with customer-facing delivery, ensuring mobile applications meet high technical standards and real-world public sector needs.

Responsibilities:

• Design, build, and maintain mobile applications for iOS and Android using frameworks such as Swift, Kotlin, Flutter, or React Native
• Ensure mobile apps meet government requirements for security, privacy, accessibility, and reliability
• Collaborate with backend engineers to integrate APIs and services into robust mobile experiences
• Translate customer and policy requirements into mobile-first product designs and implementations
• Work closely with UX designers to deliver intuitive and inclusive user experiences for public sector audiences
• Partner with customer delivery leads to ensure successful deployments, testing, and operations in production environments
• Contribute to standards adoption by ensuring mobile implementations align with global digital identity protocols
• Provide technical guidance to public sector partners on mobile app deployment, security, and operations

Qualifications:

• 5+ years of experience building and shipping production mobile apps for iOS and/or Android
• Proficiency in at least one mobile development stack: Swift, Kotlin, Flutter, or React Native
• Experience building backend services and APIs, and integrating mobile apps
• Strong understanding of mobile security, including secure storage, authentication, and encryption practices
• Experience with low-level protocols such as Bluetooth or NFC
• Familiarity with accessibility standards and inclusive design practices for mobile apps
• Excellent communication skills and ability to work directly with customers, ideally in consulting or delivery contexts
• Based in the US and willing to engage directly with state government partners

Bonus Qualifications:

• Experience delivering mobile solutions in public sector or other highly regulated environments
• Knowledge of identity standards and protocols such as OAuth, OpenID Connect, or mDL (mobile driver’s license)
• Experience with CI/CD pipelines, automated testing, and mobile app deployment practices

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Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).

In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.

This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.

What You’ll Do:

• Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies. • Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform. • Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope , balancing speed, quality, and customer satisfaction. • Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth. • Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service. • Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks. • Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.

What We’re Looking For:

• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains. • Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups. • 3+ years of experience managing or mentoring implementation or delivery teams. • Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs. • Exceptional communication and executive presence , able to influence C-level audiences and synthesize complex technical and business topics with clarity. • Strong financial acumen and ability to connect technical outcomes to business value and ROI. • Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations. • Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy. • Willingness to travel up to 20% for executive engagements and key customer milestones.

Bonus Points:

• Experience with contact center technology, conversational AI, or analytics platforms strongly preferred.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

Compensation

• $162K – $280K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the role

Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams.

You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams.

This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role you will

• Own technical delivery across multiple deployments from first prototype to stable production

• Build full-stack systems that deliver customer value and sharpen how we learn

• Embed closely with customer teams, understand their needs, and guide adoption of what you build

• Scope work, sequence delivery, and remove blockers early

• Make trade-offs between scope, speed, and quality; adjust plans to protect delivery

• Contribute directly in the code when progress or clarity depends on it

• Codify working patterns into tools, playbooks, or building blocks that others can use

• Share field feedback that helps Research and Product understand where the models succeed and where they can improve

• Keep teams moving through clarity and follow-through

You might thrive in this role if you

• Bring 5+ years of engineering or technical deployment experience that includes customer-facing work

• Have scoped and delivered complex systems in fast-moving or ambiguous environments

• Write and review production-grade code across frontend and backend using Python, JavaScript, or comparable stacks

• Simplify complexity and make fast, sound decisions under pressure

• Communicate clearly with engineers, product teams, and customer stakeholders

• Spot risks early and adjust without slowing down

• Model calm and judgment when the stakes are high

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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