Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services' Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end,shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams,while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency.

Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

1. Lead All Large Digital Customer Experience Deals

• Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
• Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
• Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
• Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
• Act as the primary executive representative and brand ambassador for all major DCX transformations.

1. Customer Experience Strategy and Consulting

• Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
• Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
• Translate customer pain points into multi-year, multi-platform transformation roadmaps.

1. Enterprise CX Technology Strategy

• Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
• Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
• Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
• Guide clients on platform selection, modernization, integration, and maximizing ROI.

1. Customer-centric program planning

• Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
• Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

1. Market and Thought Leadership

• Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
• Present at industry forums and executive briefings, shaping brand perception in the market.
• Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

1. Partner Ecosystem Leadership

• Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
• Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
• Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

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Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services' Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end,shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams,while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency.

Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

• Lead All Large Digital Customer Experience Deals

• Customer Experience Strategy and Consulting

• Enterprise CX Technology Strategy

• Customer-centric program planning

• Market and Thought Leadership

• Partner Ecosystem Leadership

Requirements:

• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, Finance, Marketing, or a related field. Master's degree in MBA (strategy/finance/marketing), MS in Information Systems / Computer Science / Data & Analytics, or similar.

• Experience: 20+ years leading digital transformation programs in CX, CRM, customer service, marketing, or customer operations.

• Strategic Leadership Skills: Executive-level presence and consultative influence. Ability to build and defend multi-year CX transformation strategies and business cases.

• Technical and Domain Skills: Strong understanding of CRM and sales transformation, contact center modernization, marketing automation, customer data platforms (CDPs), analytics, and AI.

• Preferred Qualifications: Experience in top-tier consulting or system integration firms. Strong understanding of AI/ML, Generative AI (GenAI), and automation applied to customer experience.

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Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services' Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end,shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams,while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency.

Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

1. Lead All Large Digital Customer Experience Deals

• Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
• Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
• Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
• Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
• Act as the primary executive representative and brand ambassador for all major DCX transformations.

1. Customer Experience Strategy and Consulting

• Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
• Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
• Translate customer pain points into multi-year, multi-platform transformation roadmaps.

1. Enterprise CX Technology Strategy

• Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
• Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
• Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
• Guide clients on platform selection, modernization, integration, and maximizing ROI.

1. Customer-centric program planning

• Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
• Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

1. Market and Thought Leadership

• Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
• Present at industry forums and executive briefings, shaping brand perception in the market.
• Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

1. Partner Ecosystem Leadership

• Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
• Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
• Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

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Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees.

About the Customer Success Team:

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers’ business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.

You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role:

As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation, where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel, including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics.

For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.

Responsibilities:

Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes

Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks

Own the customer’s success with Mixpanel , documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics

Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration

Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust

Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices

Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects

Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues

Bridge the technical-business gap with your customers , working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision

Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects

Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

We're Looking For Someone Who Has

3 to 5 years of experience consulting on defining and delivering ROI through new tool implementations

Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision

The ability to communicate with stakeholders at most levels of an organization , from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency

Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change

Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role

Excellent written, analytical, and communication skills

Strong process and/or project delivery discipline

Eager to learn new technologies and adapt to evolving customer needs

We'd Be Extra Excited For Someone Who Has

Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.

Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.

Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.

Familiar with analytics best practices across business segments and verticals

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.

Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.

Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or any other protected characteristic.

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Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust.

Visit mixpanel.com to learn more.

About The Support Team

Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We care deeply about helping our customers be successful and enabling them to get value from their data.

We are located all over the world in San Francisco, Barcelona, London, and Singapore...

About The Role

The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions.

We’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.

Responsibilities

The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices, and debugging technical issues.

You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.

Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues

Respond to customer inquiries via Zendesk email, chat, Slack, and phone calls

Investigate and document bugs and feature requests to share with our Product and Engineering teams

Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience

Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change

We're Looking For Someone Who Has

Experience providing customer facing SAAS support (in customer support, professional services, technical account management or similar)

Ability to communicate technical concepts effectively in a clear, friendly writing style

Excellent problem-solving and analytical skills

Programming experience, understanding of web & mobile technologies, and interacting with APIs

Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies

Ability to be resourceful and resilient when faced with ambiguity and new challenges

Dedication to developing expertise in a complex and constantly evolving product

Interest and aptitude to develop technical skills and learn new technologies

Experience providing SLA based support and/or dedicated support to strategic customers

Speak Hebrew and fluent English

Bonus Points

Experience with Mixpanel or other analytics tools

Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.

Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.

Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.

Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.

We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

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Key responsibilities include:

• Hiring, training, growing, and managing a team of Solutions Architects
• Making customers in the Consumer Goods segment successful with Databricks and providing outsized value to their businesses
• Maintaining a robust hiring pipeline at all times
• Establishing relationships across the business to make customers and team successful
• Partnering with sales leadership to hit sales and consumption targets

The ideal candidate will have 7+ years of professional experience in the data space with a technical product, 3+ years of experience in the field, architecting and delivering data-driven solutions for major accounts within the Retail, Consumer Products, Travel & Hospitality vertical, and a deep familiarity with the buy-side and supply-side ecosystem.

In addition, the candidate should have demonstrated expertise with data collaboration ecosystem, 3+ years of experience building and leading technical pre-sales teams, a deep technical understanding of the impact that Data + AI can drive within the Retail industry, and trusted advisor to technical executives who guide strategic data infrastructure decisions.

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The Role --------

We are seeking a visionary and experienced Digital Marketing Architect to design, build, and optimize our digital marketing technology stack. You will be the central owner of our MarTech blueprint, ensuring all platforms work in harmony to support our omnichannel retail strategy.

Key Responsibilities -------------------

MarTech Stack Architecture

Design and govern the end-to-end architecture of our marketing technology stack, including our Customer Data Platform (CDP), e-commerce platform, personalization engine, loyalty platform, and campaign management tools.

Omnichannel Customer Journey Design

Architect the data flows and system integrations necessary to create a unified 360-degree customer view, connecting data from online touchpoints (website, app) and offline systems (Point-of-Sale, in-store events).

Data & Personalization Strategy

In collaboration with the data team, design the marketing data model within our CDP. Architect solutions that leverage this data to deliver real-time, personalized content, product recommendations, and offers across all digital channels.

Technology Evaluation & Roadmap

Lead the discovery, evaluation, and selection of new marketing technologies. Develop and maintain a multi-year MarTech roadmap that aligns with strategic business objectives for growth and customer experience.

Collaboration & Enablement

Work closely with brand marketers, e-commerce managers, and CRM specialists to understand their needs and translate them into technical requirements and solutions. Empower teams by ensuring the technology is effective and user-friendly.

Qualifications & Skills ----------------------

Experience

8+ years in digital marketing technology, marketing operations, or solutions architecture. Direct experience within the retail or e-commerce industry is essential.

MarTech Platform Expertise

Proven hands-on experience architecting and integrating core retail marketing platforms:

• Customer Data Platforms (CDP): e.g., Segment, Tealium, Bloomreach
• E-commerce Platforms: e.g., Shopify Plus, Salesforce Commerce Cloud, Magento (Adobe Commerce), Commercetools
• Marketing/CRM Platforms: e.g., Salesforce Marketing Cloud, Braze, Emarsys
• Personalization Engines: e.g., Dynamic Yield, Klevu, Nosto

Technical Proficiency

• Strong understanding of APIs (REST, GraphQL) and data integration patterns.
• Proficiency in SQL for data validation and analysis.
• Solid understanding of data modeling, schema design, and identity resolution concepts.
• Familiarity with web technologies (JavaScript, HTML, CSS) and tag management systems (Google Tag Manager).

Retail Business Acumen

Deep understanding of key retail metrics (e.g., Customer Lifetime Value - CLV, Conversion Rate, Average Order Value - AOV) and the ability to connect technology solutions to business outcomes.

Preferred Qualifications ----------------------

• Experience with headless commerce and composable architecture.
• Familiarity with loyalty program platforms and their integration.
• Knowledge of Digital Asset Management (DAM) and Product Information Management (PIM) systems.
• Experience in both B2C and D2C retail environments.
• Professional fluency in German is a strong asset.

About your team ----------------

Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future.

About Infosys Consulting -------------------------

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!

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About this role

BlackRock is looking for a data engineer to join the Digital Data Engineering team. In this role, you will help develop data integrations between BlackRock’s internal data systems and our external marketing technology platforms. You will work with business partners to develop data structures, build ETL pipelines, and implement appropriate data governance and monitoring.

As part of BlackRock’s Digital organization, this role supports our mission to create AI-enabled, personalized and scalable marketing experiences. You will build the data foundations that power next generation digital platforms, audience personalization, and intelligent activation across a global ecosystem.

Responsibilities

• Design and build scalable data pipelines that support AI-enabled digital experiences, personalization, and marketing automation.
• Leverage AI-driven development and testing tools to increase engineering quality, speed, and reliability.
• Contribute to ongoing platform modernization efforts across Martech, content, analytics, and web ecosystems.
• Collaborate with cross-functional stakeholders to ensure data is structured and governed in ways that accelerate downstream personalization and analytics use cases.
• Architect and develop data solutions to bring new datasets into digital ecosystem including Private Markets data and product data.

Core Skills

• You have flawless written and verbal communication and ability to gain buy-in on plans from a non-technical audience
• You have experience working with a broad set of stakeholders, including non-technical and non-quantitative people.
• You are comfortable using AI tools to enhance development workflows, such as prototyping, testing, documentation, and data validation.
• You have a strong desire to develop creatively and promote innovation.
• You're self-motivated and able to think big while also taking direction and feedback.
• You have excellent teamwork and collaboration skills.

Qualifications

• 3+ years’ experience in in SQL and Python, with experience in both RDBMS and Big Data structures. Existing experience with Snowflake-specific concepts is desirable.
• Familiarity with using AI-assisted development tools (e.g., code generation, code review, unit test development) to improve quality and delivery efficiency.
• ETL and pipeline development experience with Airflow and DBT is a plus.
• CI/CD experience with Azure and understanding of API frameworks is a plus.
• B.S. / M.S. degree in Computer Science, Engineering, or a related discipline.
• Knowledge of Marketing technology platforms is desirable, but not required (e.g., Eloqua/Marketo, web analytics platforms, customer data platforms).
• Relentless desire for understanding how processes work. Creativity in solving unconventional problems.
• Adaptability and resiliency when overcoming challenges.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

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You'll serve as the central coordinator between Data Science, Growth Marketing, Brand Marketing, Product, Engineering, Data Infrastructure, Privacy, Finance, and external partners including MMM vendors, media platform partners, and agencies. This role requires someone who can navigate technical complexity, drive alignment across diverse stakeholders, and translate between business strategy and technical execution across both performance and brand measurement.

As the program lead for our measurement infrastructure, you'll be responsible for delivering our MMM proof-of-concept, establishing ongoing experimentation frameworks, designing and executing brand lift studies, leading the strategic assessment and migration of infrastructure, and building the operational foundations that enable data-driven marketing investment decisions at scale.

Responsibilities:

• Marketing Measurement Intelligence: Lead end-to-end program management for MMM proof-of-concept execution, and transition to production operations. Design and execute comprehensive incrementality testing programs including geo-based experiments, conversion lift studies, and in-platform tests with media partners to calibrate and validate MMM outputs. Lead brand lift study design and execution across media platforms to measure awareness, consideration, favorability, and intent. Synthesize measurement results across MMM, brand lift, and incrementality testing for holistic marketing effectiveness views, building reporting frameworks that connect brand health metrics to business outcomes.
• MarTech Infrastructure & Vendor Management: Support strategic assessments of marketing technology platforms, facilitating cross-functional evaluation and driving stakeholder alignment on build-vs-buy decisions while mapping dependencies and identifying blockers. Serve as key contact for vendors and agencies, managing relationships, business reviews, and coordinating execution with implementation roadmaps. Establish operational excellence standards including monitoring, alerting, version control, automated privacy validation, and incident response protocols while maintaining executive visibility into platform initiatives and working with Legal and Security on vendor reviews.
• Marketing Workflow Automation: Partner with Marketing leadership to identify, prioritize, and support deployment of AI-powered automation solutions for marketing operations. Establish governance frameworks, quality standards, validation processes, and monitoring mechanisms for automated marketing workflows. Build sustainable operating models for ongoing automation maintenance and continuous improvement. Track and measure automation impact to demonstrate ROI to leadership and cross-functional teams. Act as a center of excellence to socialize successful automation stories within Marketing to the broader Anthropic organisation.

You May Be a Good Fit If You:

• Have 7+ years of technical program management experience, with 3+ years in marketing measurement, analytics infrastructure, or data science programs
• Have a track record of successfully managing complex programs involving data science, marketing operations, engineering, agencies, and vendors
• Possess deep understanding of MMM, attribution, incrementality testing, brand lift studies, and experimentation design
• Have strong technical fluency with customer data platforms, marketing data sources, data warehouses, and analytics platforms
• Have experience evaluating and migrating between marketing technology platforms or data infrastructure systems
• Can engage with data scientists on regression analysis, causality, adstock modeling, and experimental design
• Understand CDP architecture including event collection, tag management, streaming delivery, reverse ETL, and privacy compliance
• Have a track record of delivering 0-to-1 programs on aggressive timelines with high visibility
• Excel at translating technical concepts for varied audiences and can influence without authority
• Thrive in ambiguous situations, bringing structure to complex challenges with competing priorities and limited resources
• Have excellent written and verbal communication skills with executive presence and strong presentation abilities
• Are passionate about Anthropic's mission and interested in the challenges of bringing frontier AI capabilities to market

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