About Charlotte Tilbury Beauty
\nFounded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
\nThe Customer Insight team powers customer-centric decision making across Charlotte Tilbury, turning data into the insight that shapes our growth strategy. We bring together customer, digital, trade and market signals to understand how our customers discover, shop and stay loyal to the brand, and how we can serve them better at every step.
\nThe Customer Intelligence Lead is a pivotal role in this team. Reporting to the Head of Customer Insights, you’ll own the day-to-day Customer Intelligence agenda setting priorities, defining how we measure customer performance, and ensuring insight is embedded into key commercial and marketing decisions.
\nResponsibilities
\nShaping and delivering the Customer Intelligence strategy, working with the Head of Customer Insights to define the roadmap, priorities and standards for customer insight.
\nOwning customer metrics, frameworks and performance reporting, defining and governing KPIs such as acquisition efficiency, retention, loyalty, LTV and churn across channels and markets.
\nLeading high-impact analysis and advanced analytics, running complex customer analysis, segmentation and propensity/LTV modelling to inform targeting, personalisation and optimisation activity.
\nTranslating insight into strategy and action, turning complex data into clear stories, recommendations and test-and-learn plans for senior stakeholders across CRM, Performance Marketing, Trade, Product and Finance.
\nShaping customer data foundations and tooling, partnering with Data Engineering and Data Science to ensure the architecture, data pipelines, models and tools provide a reliable, joined-up view of the customer and robust measurement.
\nLine management of a Customer Insight Analyst, setting goals, prioritising workload, reviewing outputs and coaching for high performance and continual development.
\nWho you will work with
\nData & AI Team, Digital etc.
\nAbout you
\nDegree in a quantitative/STEM subject (or equivalent experience), with strong exposure to statistics or econometrics.
\nExtensive experience in customer / marketing / CRM analytics in a consumer-facing business, delivering clear commercial impact.
\nAdvanced SQL and strong data-modelling skills, confident working with large, complex customer and transactional datasets.
\nProven track record leading end-to-end insight projects and turning findings into clear recommendations and actions, with high attention to detail and data quality.
\nExperience managing or mentoring analysts, setting priorities and ensuring high-quality outputs.
\nExcellent stakeholder management and storytelling skills, comfortable challenging and influencing senior leaders.
\nStrong commercial acumen, with deep understanding of LTV, churn, acquisition, retention and their link to P&L.
\nExperience with BI / visualisation tools (e.g. Looker, Tableau) and digital analytics (e.g. Snowplow, GA4).
\nExperience introducing AI into analytical workflows (we are big believers in AI for productivity and would love to learn from your experience!)
\nWhy join us?
\nBe a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
\nWe’re a hybrid model with flexibility, allowing you to work how best suits you
\n25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
\nInclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
\nFinancial security and planning with our pension and life assurance for all
\nWellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
\nBring your furry friend to work with you on our allocated dog friendly days and spaces
\nAnd not to forget our generous product discount and gifting!
\nAt Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
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\nAccount Director, Retail
\nLocation
\nSan Francisco
\nEmployment Type
\nFull time
\nDepartment
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nMore details about our benefits are available to candidates during the hiring process.
\nThis role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
\nAbout the team
\nOpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.
\nIn pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.
\nAbout the role
\nAs an Account Director focused on Retail, you will own executive-level relationships with leading retail organizations, including global brands, e-commerce platforms, and consumer goods companies. You’ll help these companies safely and effectively deploy OpenAI’s technology to transform customer experience, optimize supply chains, enhance merchandising strategies, and personalize consumer engagement.
\nThis role blends market literacy, technical depth, business acumen, and relationship-driven enterprise sales. You will collaborate closely with researchers, engineers, and retail-focused solution strategists to design secure, compliant, and high-impact AI deployments.
\nThis role is based in San Francisco. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.
\nIn this role, you’ll:
\nWe’re seeking someone with experience including:
\nYou might thrive in this role if you:
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve this, we are committed to advancing the state of the art in AI safety and developing new technologies that can help us better understand and mitigate the risks associated with AI.
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