At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Customer Advocacy Intern

The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate will be interested in a focus on both customer engagement and scaling customer programs in high growth SaaS companies.

Responsibilities

Collaborate with the APAC & Japan GTM teams to develop and execute customer marketing strategies that align with business goals.

Support the research, writing, and editing of engaging case studies, customer interviews, and other marketing collateral.

Learn and support marketing and customer advocacy tech stack.

Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table.

Support the team in analyzing advocacy activity performance and identifying opportunities for improvement.

Contribute to monthly and quarterly reporting, including newsletters

Requirements

Currently pursuing a degree in Journalism, English, Marketing, Communications, or a related field.

Available for a full-time 12-week internship, working from our Singapore office 3-5 days a week during the summer (May-Aug).

A strong portfolio of writing samples across different formats (e.g., blog posts, articles, essays).

Ability to write clearly and concisely with the flexibility to adapt tone for various digital platforms and audiences.

Strong project management skills.

Strong research skills and a keen eye for detail.

Excellent communication and collaboration skills.

Curiosity and a proactive approach to learning and problem-solving.

Bonus: A passion for technology and its impact on the digital landscape is highly desirable.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter.

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dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.

Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture.

We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.

At our core, we believe in empowering data practitioners:

• Reliable, high-quality data is the fuel that propels AI-powered data engineering.

• AI is changing data work, fast.

dbt’s data control plane keeps data engineers ahead of that curve.

• We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.

dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world.

And we’re just getting started..

We’re growing fast and building a team of passionate, curious people across the globe.

Learn more about what makes us special by checking out our values.

Job Description

At dbt Labs, customers are our most powerful advocates, and this role sits at the center of how their voices shape our growth.

Do you love building meaningful relationships, designing scalable programs, and turning customer success into compelling stories?

As a Customer Advocacy Manager, you’ll lead the strategy, systems, and execution behind our global advocacy efforts.

You’ll own an integrated, highly visible customer advocacy ecosystem, connecting sales, marketing, product, community, and customer success around shared goals.

From customer advisory boards to content pipelines, you’ll design programs that elevate our most influential customers, strengthen our brand, and drive measurable business impact.

This is a highly cross-functional, high-impact role for someone who thrives at the intersection of relationship-building, program leadership, and strategic storytelling.

Responsibilities

• Build and lead a scalable, end-to-end customer advocacy strategy that integrates across go-to-market teams

• Partner closely with global marketing teams to create high-velocity, multi-format customer storytelling programs across priority regions

• Design, manage, and evolve dbt Labs’ Customer Advisory Board program, including charter development, governance, executive engagement, roster growth and biannual in-person and virtual meetings

• Own content strategy and execution for the dbt Labs Executive Summit, in partnership with the Strategic Events team

• Develop systems, workflows, and documentation to manage advocacy programs at scale and provide organization-wide visibility into progress and impact

• Grow, nurture, and steward long-term relationships with executive-level and practitioner-level customer advocates

• Identify and enable customer voices for speaking opportunities, media, analyst engagements, and industry events

• Build and manage customer recognition and advocacy spotlight programs

• Collaborate with sales and customer success leadership to align advocacy efforts with account strategy and pipeline goals

• Create and maintain a robust, self-service customer reference and advocacy database

• Serve as a trusted advisor and brand ambassador in all customer interactions

• Partner with product marketing, brand, communications, community, and sales to ensure cohesive storytelling and program alignment

• Establish and align execution to clear project plans, timelines, and accountability structures for all major initiatives

• Build and deliver executive-ready reporting on program performance, outcomes, and ROI

• Continuously assess program effectiveness and iterate based on data and stakeholder feedback

Requirements

• Experience leading customer advocacy, community, or reference programs in a SaaS or technology environment

• Proven success designing and managing customer advisory boards and executive engagement programs

• Exceptional relationship-building and cross-functional influence skills

• Strong program and project management capabilities, with experience building scalable systems and processes

• Experience developing high-impact customer content programs with sustained production velocity

• Demonstrated ability to design measurement frameworks and executive-facing reporting

• Confidence working directly with senior leaders and customer executives

• Ability to balance strategic vision with hands-on execution in a fast-paced environment

• Excellent written, verbal, and presentation skills

• Highly organized, proactive, and effective at managing competing priorities

• Entrepreneurial mindset with a passion for building new programs

• Comfort operating in a fully remote, globally distributed, asynchronous environment

What Will Make You Stand Out

• Deep experience building mature, scalable customer advocacy ecosystems

• Strong executive presence and credibility with internal and external stakeholders

• A data-driven mindset with a passion for measurement, optimization, and continuous improvement

• Proven ability to create systems that improve visibility, accountability, and efficiency

• A strong personal brand as a collaborative, trusted partner across the organization

• Demonstrated success acting as a public-facing brand ambassador

• History of building innovative storytelling formats and customer engagement models

Qualifications

• 5+ years experience in customer marketing or customer advocacy roles

• Tech industry experience (SaaS preferred; data industry a plus)

• Proven track record of growing program ownership and responsibilities (agency/vendor management experience a plus)

Remote Hiring Process

• Interview with a Talent Acquisition Partner

• Interview with Hiring Manager

• Take Home Task

• Team Interviews with close stakeholders and leaders

Benefits

• Unlimited vacation time with a culture that actively encourages time off

• 401k plan with 3% guaranteed company contribution

• Comprehensive healthcare coverage

• Generous paid parental leave

• Flexible stipends for:

• Health & Wellness

• Home Office Setup

• Cell Phone & Internet

• Learning & Development

• Office Space

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay.

Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, Austin, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below.

• The typical starting salary range for this role is: $148,000 - $179,000 USD

• The typical starting salary range for this role in the select locations listed is: $164,000 - $199,000 USD

#LI-LC1

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences.

Even if your experience doesn’t perfectly align with the job description, we encourage you to apply,we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time.

For employees outside the United States, dbt Labs offers a competitive benefits package.

RSUs or comparable benefits may be offered depending on the legal or country limitations.

Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK

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This role requires deep experience training technical subjects, preferably to US Government entities, as well as engineering expertise. You will also serve as a key bridge between instructional designers, product and engineering, and the instructors, focusing on constant improvement of training content and delivery to drive customer adoption.

Strategic Leadership & Team Management: Develop and grow technical training teams for customers supporting Anduril's product roadmap, business objectives, and customer success goals. Establish clear performance metrics, development pathways, and operational standards for the customer training teams. Foster a culture of excellence, ownership, and continuous improvement within the training teams, establishing feedback mechanisms and metrics to funnel student suggestions into the product stream.

Program Development & Delivery Oversight: Collaborate on the design and development of engaging learner-centered technical training programs for a wide range of Anduril products and systems. Ensure training collateral and instruction remain current, accurate, and aligned with new features and functionalities across all product lines.

Stakeholder Collaboration & Customer Advocacy: Act as a key strategic partner to Product Management, Engineering, Design, Operations, and Business Development teams to capture product updates, inform training needs, and champion the voice of the customer. Build and maintain strong relationships with key customers and stakeholders, understanding their operational contexts, identifying pain points, and influencing product and training roadmaps.

Operational Excellence & Compliance: Establish and optimise standardised processes, tools, and techniques for training deliveries across all customer training teams. Implement robust audit-ready processes for training team documentation, compliance reporting, and data collection.

Required Qualifications: 10+ years of experience in with the US military or Intelligence Community (IC) enabling an understanding of their unique operational training requirements. Experience in a high-tech customer-facing technical training role within the defence, aerospace, or high-tech industry, with a significant portion (5+ years) in a leadership or management capacity. Proven experience building, leading, and scaling high-performing technical training teams, preferably in a fast-paced and rapidly evolving environment.

Preferred Qualifications: Bachelor's degree in systems engineering or equivalent experience in a related field. Prior military or government agency experience. Familiarity with regulatory frameworks such as FAA or DCMA, and experience in audit readiness for training programs.

Salary Range: $146,000-$194,000 USD

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The ideal candidate brings deep experience in B2B customer marketing within EMEA, with a strong affinity for the startup ecosystem and a proven track record of building customer advocacy programs from the ground up. You'll execute engagement strategies that resonate with technical founders, developers, and engineering leaders while navigating the diverse cultural nuances and market dynamics across European tech hubs.

Responsibilities:

• Develop compelling customer narratives,case studies, technical deep-dives, founder testimonials, thought leadership, video content,that resonate with EMEA startup audiences and showcase how AI-native companies are building with Claude
• Define the EMEA startup customer segmentation and tiering framework, mapping accounts from early-stage through growth-stage across European markets to guide advocacy prioritization and resource allocation
• Balance high-touch programming for marquee EMEA startup customers with scalable customer marketing initiatives that reach the broader developer and founder community across the region
• Design and execute personalized engagement strategies for strategic startup accounts, ensuring programming resonates with technical founders and engineering leaders while addressing regional market dynamics
• Orchestrate key moments programming including founder dinners, customer speaking opportunities at EMEA conferences, technical workshops, and startup showcase events across key tech hubs (London, Berlin, Paris, Amsterdam, Stockholm)
• Develop EMEA startup customer advisory programs that create authentic experiences and deepen relationships with highest-value accounts and influential founders across the region
• Partner with EMEA Startups Sales leadership and Venture Partnerships to identify expansion opportunities and ensure customer marketing initiatives directly support account growth and VC portfolio engagement
• Coordinate with strategic EMEA and global VC partners on co-marketing opportunities featuring portfolio company success stories
• Build and manage a regional programming calendar that balances customer advocacy activities with strategic account engagement across the EMEA startup ecosystem
• Identify and cultivate strategic customer relationships with founders and technical leaders across EMEA who can serve as powerful advocates and reference points for the startup community
• Create content that earns respect from technical audiences,authentic founder stories, technical implementation deep-dives, and developer-focused case studies tailored for EMEA markets

You may be a good fit if you:

• Have 6+ years of B2B customer marketing experience within SaaS or technology companies, ideally within EMEA markets or with significant EMEA responsibility
• Have a proven track record building customer advocacy programs from scratch, with demonstrated success in customer storytelling, advocacy program development, and account engagement
• Have experience marketing to and building relationships with high-growth EMEA startups and technical founders
• Can speak credibly to technical audiences,understand AI concepts, developer workflows, and technical use cases well enough to identify and tell compelling stories
• Have a strategic yet hands-on approach,ability to balance high-touch marquee customer programming with scaled programs, understanding when each approach is appropriate
• Have deep understanding of EMEA market dynamics, regional preferences, and cultural nuances that inform customer engagement strategies within the startup ecosystem
• Have exceptional storytelling abilities,can identify compelling customer narratives and bring them to life across multiple formats that feel authentic, not corporate
• Have a fast-paced working style with strong bias to action,comfortable shipping 80% solutions quickly and iterating, with ability to pivot as priorities shift
• Can thrive in ambiguity and startup environments, building programs with minimal guidance
• Have a background in B2B tech, ideally with experience at fast-paced scale-ups or developer-focused companies
• Currently based in EMEA region, and if applicable, willing to relocate to London

Strong candidates may also:

• Have experience building relationships with EMEA VCs, accelerators, or partnering with VC firms to drive portfolio engagement and co-marketing
• Have previous experience at leading AI companies or marketing AI/ML products specifically
• Have experience in community building, customer advisory programs, or founder community management
• Have former founder experience or early employee at a successful startup
• Have experience scaling customer marketing programs across multiple European markets
• Have fluency in additional European languages (French/German)

Role-specific policy: For this role, we expect all staff to be able to work from our London office at least 2 days a week. We encourage you to apply even if you might need some flexibility for an interim period of time for relocation.

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: £160,000-£160,000 GBP

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You will own the entire customer lifecycle , from onboarding and training through adoption, expansion, and measurable value realization. You will partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention. You will identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy.

As a front-row seat to shape the future of AI-powered supply chain transformation, you will have the opportunity to build and influence customer strategy, product development, and company growth. You will be exposed to and collaborate with executives across manufacturing, supply chain, and Fortune 500 organizations, including travel opportunities.

Industry-leading compensation including significant equity ownership and comprehensive healthcare benefits make this an attractive opportunity for the right candidate.

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The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers' business goals. They provide guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform.

Key responsibilities include:

• Developing and maintaining strong, long-term relationships with customers
• Driving customer success by helping customers understand and effectively utilize the platform's capabilities
• Developing and executing strategic account plans that align with customers' goals
• Acting as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs
• Leading the onboarding process for new customers, delivering high-level training to ensure customers quickly become proficient and comfortable with the platform
• Regularly monitoring customer health metrics, developing customer success plans, and providing data-driven insights and reports to customers and internal stakeholders

The ideal candidate will have a bachelor's degree in business, Information Technology, or a related field, or equivalent practical experience. They will also have 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $175,000/yr to $200,000/yr.

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Location

Tokyo, Japan

Employment Type

Full time

Department

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams.

This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deliver an exceptional pre-sales customer experience.

• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.

• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.

• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

• Are fluent in both Japanese and English, as this is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters.

• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.

• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• $216K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s already breakneck shipping cadence – and the expectation that it will only accelerate – our ability to architect scalable systems for support readiness, user‑feedback, and broader program delivery is central to our ability to build world-class products and to maintain exceptional support quality.

About the Role

We are seeking a systems‑minded builder who will design, prototype, implement, and iterate on the tooling, data flows, and processes that allows the User Operations team to redefine a modern support organization. Think: automated launch checklists, content and knowledge pipelines, incident detection and evaluators, and other processes that power a User Operations team operating at an unprecedented scale. You’d be building resilient systems, not better slide decks.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Build “Day-1 enabled” workflows; role-tailored playbooks, content auto-diffs from source docs, and other workflows that have been taken for granted in typical Support organizations.

• Continuously automate repetitive touchpoints with scripts, agents, and LLM-powered flows; implement governance, observability, evaluation gates, and safe rollback.

• Codify detection (windowing, dedupe, thresholds), on-call handoffs, and post-incident learning loops that protect customer experience and SLAs.

• Prototype and learn quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.

• Stand up data pipelines that capture sentiment, ticket trends, and BPO insights, routing actionable signals back to Product within hours—not weeks.

• Identify risks and challenges during tooling rollouts, proposing solutions that safeguard customer experience and service levels.

• Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM-powered flows.

You might thrive in this role if you:

• Have 8+ years of experience in building tools for internal teams, especially within a customer support environment.

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team.

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries.

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams.

• Are passionate about customer advocacy and have experience translating customer feedback into strategic product insights.

• Possess a strong bias for automation and a distaste for doing low-complexity to otherwise repetitive work consistently.

• Thrive in a fast-moving, ambiguous environment where priorities will shift quickly and iterating on your systems will be required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose technologies like artificial intelligence benefit all of humanity.

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Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• Zone A$221K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Technical Success team is responsible for the customer experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a solutions engineer to partner with our largest Healthcare & Life Sciences customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Healthcare & Life Sciences and Large Enterprise Sales, Security, and Product teams.

This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Deliver an exceptional pre-sales customer experience for large Healthcare & Life Sciences prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

• Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.

• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

You’ll thrive in this role if you:

• Have 10+ years of experience in a technical pre-sales or similar role, including 3+ years selling to Healthcare & Life Sciences customers, managing C-level technical and business relationships with complex global organizations.

• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.

• Have foundational training in programming languages like Python or Javascript.

• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.

• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.

• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

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Solutions Engineer, Education

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• Zone A$221K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the Role

We are seeking an experienced pre-sales Solutions Engineer to partner with our Education sales team in supporting Higher Education institutions and K–12 organizations as they adopt and scale OpenAI’s tools and products. In this role, you will work closely with educators, administrators, IT leaders, and institutional stakeholders to apply AI in ways that enhance teaching and learning, improve operational efficiency, and responsibly address complex challenges across the education ecosystem.

You will serve as a trusted technical advisor, bringing deep product knowledge and strong communication skills to demonstrate value, design thoughtful solutions, and guide responsible AI adoption aligned with institutional values, privacy requirements, and student-centered outcomes. Your work will directly support OpenAI’s broader mission to ensure AI benefits all of society, with a particular focus on expanding access, equity, and positive impact in education.

_This role is based in New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees._

In this role, you will:

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.

• Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting.

• Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately.

• Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.

You might thrive in this role if you:

• Have 7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements.

• Are comfortable operating independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information.

• Own the technical strategy for a portfolio of strategic Education customers, leading complex pre-sales engagements end to end

• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security

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Product Engagement Specialist

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $216K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Role

As a Product Engagement Specialist on the User Operations team, you will help shepherd smooth, successful product launches across internal support teams and external partners. You will coordinate readiness efforts end-to-end while also building scalable systems that increase the efficacy of that end-to-end process. This is a high horsepower role spanning launch execution, enablement, and systems building—focused on durable mechanisms, rather than brute forcing your way into a successful launch.

This role is based in San Francisco, CA (hybrid: 3 days in office) and offers relocation assistance.

In this role, you will:

• Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness.

• Build the mechanisms that make launches and feedback scalable; automation, playbooks, operating procedures, taxonomies, dashboards, and routing so your impact compounds over time instead of resetting every launch.

• Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes.

• Develop scalable feedback loops that ingest signals from support channels and partners, normalize them into durable categories/severity, and route insights to Product and Engineering owners.

• Identify launch risks early and drive mitigation plans that protect customer experience and service levels.

• Collaborate cross-functionally with Product, Engineering, Marketing, Legal/Policy, and Operations to align on launch goals, timelines, and readiness metrics.

• Report on readiness and feedback loop performance, including key insights, trends, and prioritized recommendations.

You might thrive in this role if you:

• Have experience coordinating product launches or operational rollouts, especially adjacent to customer support teams and/or external partners.

• Have shipped tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines).

• Are technically fluent and comfortable prototyping with data and with new tools.

• Have a strong customer advocacy mindset and can translate user pain into crisp, engineering-ready problem statements.

• Are highly organized, can manage multiple workstreams, and thrive in fast-paced environments with shifting priorities.

• Communicate clearly across technical and non-technical audiences, and drive alignment without relying on heavy process.

• Take ownership from an ambiguous problem through implementation and measurable outcomes.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Singapore

Employment Type

Full time

Location Type

Hybrid

Department

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Deliver an exceptional pre-sales customer experience.

• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.

• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.

• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.

• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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