Responsibilities:

• Develop Infrastructure-as-Code using Terraform, CDK, or Pulumi
• Develop CI/CD pipelines for Cloud Deployments
• Develop custom automation using Lambda Functions or Azure functions
• Manage code repositories and perform peer code reviews
• Maintain code hygiene and write test cases for solutions
• Mentor and train junior engineers in your pod
• Work side-by-side with customers to design, diagram, and document complex integrations
• Establish partnerships and strategic relationships with contacts at our biggest brands
• Analyse and audit existing Helpshift implementations to make improvements
• Become an expert at using Helpshift's administrative tools
• Work collaboratively with Account Managers, Customer Success Managers, and Sales teams
• Continually optimise the overall development process

Requirements:

• 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales, or solution engineering
• Proven experience translating ambiguous customer requirements into actionable technical solutions
• Proficiency with Python, Go, C#, Node.js, or Powershell
• Proficiency with deploying cloud solutions on AWS or Azure
• Familiarity with technical SaaS concepts such as SDKs, APIs, and cloud computing
• Exceptional organisational skills and a project management mindset
• Understanding of Object-Oriented Programming concepts
• Excellent communication skills and ability to lead meetings with customer executives and analysts
• Proficiency in G-Suite and ability to perform data analysis tasks
• Curiosity about complex systems and natural problem-solving skills

Benefits:

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in Pune

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Responsibilities: Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi Developing CI/CD pipelines for Cloud Deployments Developing custom automation (Lambda Functions/ Azure functions) Efficient with programming languages (Python, JavaScript, bash, powershell, C#) Managing code repositories and performing peer code reviews Ability to maintain the code hygiene and writing test cases for the solutions Mentoring and training implementation engineers Assist with proof of concepts for strategic and enterprise customers Work side-by-side with customers to design, build, and deploy complex integrations Establish partnerships and strategic relationships with contacts at our biggest brands Time management is critical and should be able to manage multiple tasks/projects simultaneously Analyse and audit existing Helpshift implementations for the purpose of making improvements Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product Occasional travel to client site or other offices (up to 25%)

Requirements: Minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management Proven experience translating ambiguous customer requirements into actionable technical solutions Proficient with any of: Python, Go, C#, Node.js, Powershell Proficient with deploying cloud solutions on AWS or Azure (preferred) Familiar with technical SaaS concepts such as SDKs, APIs and cloud computing Exceptionally organized and a project manager at heart Understanding of Object-Oriented Programming concepts Value performing tasks as efficiently as possible and dislike seeing mistakes repeated Excellent communication skills and are comfortable leading meetings with customer executives and analysts alike Proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel Curious about complex systems and a natural problem solver Build rapport with customers as a consultative seller Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time Experience with Kubernetes and containerization technologies in cloud environments a plus Working EST/PST hours

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