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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dd2cd0b4-b70"},"title":"Senior Customer Success Manager","description":"<p>Job Title: Senior Customer Success Manager</p>\n<p>Location: Chicago, Illinois</p>\n<p>As a Senior Customer Success Manager at Intercom, you will partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You will work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin , from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).</li>\n</ul>\n<ul>\n<li>Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.</li>\n</ul>\n<ul>\n<li>Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.</li>\n</ul>\n<ul>\n<li>Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.</li>\n</ul>\n<ul>\n<li>Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.</li>\n</ul>\n<ul>\n<li>Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.</li>\n</ul>\n<ul>\n<li>Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.</li>\n</ul>\n<ul>\n<li>Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.</li>\n</ul>\n<p>What skills do I need?</p>\n<ul>\n<li>4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.</li>\n</ul>\n<ul>\n<li>Experience with business process mapping, requirements analysis, and solution design.</li>\n</ul>\n<ul>\n<li>Strong technical acumen and passion for AI/agent-building (coding not required).</li>\n</ul>\n<ul>\n<li>Ability to simplify and communicate complex problems clearly across audiences.</li>\n</ul>\n<ul>\n<li>Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.</li>\n</ul>\n<ul>\n<li>Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.</li>\n</ul>\n<ul>\n<li>Self-motivated, adaptable, and curious team player with a high level of self-efficacy.</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Competitive salary and meaningful equity</li>\n</ul>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage</li>\n</ul>\n<ul>\n<li>Regular compensation reviews - great work is rewarded!</li>\n</ul>\n<ul>\n<li>Unlimited access to Claude Code and best-in-class AI tools; experimentation &amp; building is encouraged &amp; celebrated.</li>\n</ul>\n<ul>\n<li>Flexible paid time off policy</li>\n</ul>\n<ul>\n<li>Paid Parental Leave Program</li>\n</ul>\n<ul>\n<li>401k plan &amp; match</li>\n</ul>\n<ul>\n<li>In-office bicycle storage</li>\n</ul>\n<ul>\n<li>Fun events for Intercomrades, friends, and family!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_dd2cd0b4-b70","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Intercom","sameAs":"https://www.intercom.com/","logo":"https://logos.yubhub.co/intercom.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/intercom/jobs/7733296","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$167,700 - $200,273","x-skills-required":["customer-facing experience","management consulting","strategy","advisory","enterprise SaaS CSM","business process mapping","requirements analysis","solution design","technical acumen","AI/agent-building","prioritization skills","self-motivated","adaptable","curious team player"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:58:17.218Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, Illinois"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Success","industry":"Technology","skills":"customer-facing experience, management consulting, strategy, advisory, enterprise SaaS CSM, business process mapping, requirements analysis, solution design, technical acumen, AI/agent-building, prioritization skills, self-motivated, adaptable, curious team player","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":167700,"maxValue":200273,"unitText":"YEAR"}}}]}