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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6c4f32f4-d46"},"title":"Support Operations Specialist, AI Agent Management","description":"<p><strong>About the role</strong></p>\n<p>The Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.</p>\n<p>This role sits at the intersection of conversation design and support automation. You&#39;ll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.</p>\n<p>The goal isn&#39;t just an AI that answers questions; it&#39;s an AI that resolves issues end-to-end: processing refunds, managing subscriptions, verifying account details, and routing complex cases to the right humans at the right time.</p>\n<p>Working as part of our AI Support function, you&#39;ll execute on the Fin optimisation roadmap,configuring AI behaviours, building integrations that expand what Fin can do, designing conversation flows that create a seamless customer experience, and maintaining the automated workflows that power our support operation.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Design and optimise conversation flows, triage logic, and handoff behaviours that create seamless transitions between AI and human support across different customer segments</li>\n<li>Configure and maintain Fin&#39;s Guidance rules and Attributes to improve AI response quality, tone, and inbound categorisation</li>\n<li>Build and maintain integrations between Fin and external systems (Stripe, status page, etc.) that enable the AI agent to take action on behalf of users,processing refunds, fetching subscription details, surfacing incident status, and more</li>\n<li>Design, implement, and troubleshoot automated workflows for refunds, subscription management, and other transactional support actions, including guardrails, validation logic, and exception handling to ensure safe and reliable execution</li>\n<li>Own Fin over email setup and maintenance, ensuring consistent AI support quality across channels</li>\n<li>Contribute to AI support effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities</li>\n<li>Provide input on the Fin optimisation roadmap based on hands-on experience with configuration, capability gaps, and conversation analysis</li>\n<li>Partner with the AI Support Systems team on technical dependencies where Fin capabilities intersect with help desk infrastructure</li>\n</ul>\n<p><strong>You might be a good fit if you:</strong></p>\n<ul>\n<li>Have 3+ years of experience in support operations, support engineering, chatbot/AI agent configuration, or similar roles in a technology company</li>\n<li>Have hands-on experience configuring AI agents, chatbots, or automation tools,ideally within Intercom, Zendesk, or similar platforms</li>\n<li>Think in terms of conversation design: you naturally consider how tone, structure, and flow shape the customer experience, not just whether the right answer gets delivered</li>\n<li>Are technically comfortable working with integrations, APIs, and workflow builders without needing engineering support for every change</li>\n<li>Understand that enabling an AI agent to take action requires careful attention to guardrails, edge cases, and safe execution paths,not just connecting systems</li>\n<li>Demonstrate a data-driven approach, using metrics like automation rates, resolution rates, and CSAT to evaluate whether capabilities are working and where to iterate</li>\n<li>Can manage multiple in-flight projects simultaneously, balancing new capability builds with maintenance of existing workflows</li>\n<li>Are detail-oriented and quality-focused,you test thoroughly before shipping and monitor closely after</li>\n<li>Communicate clearly with both technical and non-technical stakeholders</li>\n<li>Thrive in a fast-paced environment where the product and support landscape evolve rapidly</li>\n<li>Are genuinely excited about AI and see the potential for AI agents to transform customer support from reactive ticket resolution into proactive, end-to-end problem solving</li>\n</ul>\n<p><strong>Strong candidates may also have:</strong></p>\n<ul>\n<li>Experience specifically with Intercom&#39;s Fin AI agent or similar AI support tools</li>\n<li>A background in conversation design, UX writing, or content design for conversational interfaces</li>\n<li>Experience building or managing automated workflows that handle transactional actions (refunds, subscription changes, account modifications)</li>\n<li>Familiarity with support metrics frameworks (automation rates, deflection, CSAT) and how operational decisions connect to business outcomes</li>\n<li>Experience working with Stripe integrations or payment/subscription systems</li>\n<li>Background in support engineering or technical support operations</li>\n</ul>\n<p><strong>Logistics</strong></p>\n<p>Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you&#39;re interested in this work. We think AI systems like the ones we&#39;re building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you&#39;re ever unsure about a communication, don&#39;t click any links,visit anthropic.com/careers directly for confirmed position openings.</p>\n<p><strong>How we&#39;re different</strong></p>\n<p>We believe that the highest-impact AI research will be big science. At Anthropic, we&#39;re building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6c4f32f4-d46","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5122119008","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$131,040-$165,000 USD","x-skills-required":["AI Agent Management","Conversation Design","Support Automation","Intercom","Zendesk","APIs","Workflow Builders","Data-Driven Approach","Metrics Analysis","Automation Rates","Resolution Rates","CSAT","Guardrails","Edge Cases","Safe Execution Paths"],"x-skills-preferred":["Intercom's Fin AI Agent","UX Writing","Content Design","Automated Workflows","Stripe Integrations","Payment/Subscription Systems","Support Engineering","Technical Support Operations"],"datePosted":"2026-04-18T15:55:16.628Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY | Seattle, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI Agent Management, Conversation Design, Support Automation, Intercom, Zendesk, APIs, Workflow Builders, Data-Driven Approach, Metrics Analysis, Automation Rates, Resolution Rates, CSAT, Guardrails, Edge Cases, Safe Execution Paths, Intercom's Fin AI Agent, UX Writing, Content Design, Automated Workflows, Stripe Integrations, Payment/Subscription Systems, Support Engineering, Technical Support Operations","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":131040,"maxValue":165000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_aed80d38-672"},"title":"UX Designer – E-commerce Research & Experience","description":"<p>We are rebuilding our web and e-commerce experience and looking for a UX Designer with a deep focus on design systems, user research, personas/cohorts, and data-informed experience design to partner with our Design Lead, Product Managers, and engineering teams.</p>\n<p>This role will own the research and customer understanding side of UX, translating insights into actionable design direction and helping deliver a world-class shopping experience for gamers across mobile, and desktop. You will be the bridge between stakeholders, product, and engineering—ensuring that what we build is deeply grounded in user needs and measurable business outcomes.</p>\n<p><strong>Key Responsibilities (Prioritized)</strong></p>\n<p><strong>1. User Research, Personas &amp; Insights (Core Focus)</strong></p>\n<ul>\n<li>Plan, conduct, and synthesize qualitative and quantitative research (usability tests, interviews, surveys, concept tests, diary studies where relevant) for key e-commerce journeys (browse, PDP, cart, checkout, support, etc.).</li>\n<li>Perform usability testing on in-flight and existing experiences; identify friction points and prioritize issues based on impact and severity.</li>\n<li>Work with Marketing to Design and analyze surveys to capture shopper and retail associate feedback; translate findings into clear, prioritized recommendations.</li>\n<li>Develop, maintain, and evolve data-backed personas and customer cohorts, incorporating behavioral analytics, survey data, and qualitative insights.</li>\n<li>Create customer journey maps, task flows, and experience blueprints that articulate pain points, opportunities, and success metrics.</li>\n<li>Partner with analytics teams (or use tools directly) to connect UX research with quantitative signals (conversion, funnel drop-off, time on task, search behavior, etc.).</li>\n</ul>\n<p><strong>2. Experience Design &amp; Delivery</strong></p>\n<ul>\n<li>Work with Product Managers, UX leadership, peers, developers, and stakeholders to conceptualize, design, and refine intuitive e-commerce experiences and components across devices.</li>\n<li>Develop and maintain interactive wireframes, flows, and prototypes (low to high-fidelity) to support product definition, experimentation, and development.</li>\n<li>Analyze user interface problems and create design solutions that balance user needs, technical constraints, and measurable business goals.</li>\n<li>Take part in ideation, scoping, and discovery for new features and initiatives, contributing customer and research perspectives to roadmap decisions.</li>\n<li>Clearly articulate design rationale and seek feedback early and often from stakeholders.</li>\n</ul>\n<p><strong>3. Cross-Functional Collaboration &amp; Execution</strong></p>\n<ul>\n<li>Act as a bridge between Product, Engineering, and stakeholders, ensuring user needs are translated into clear requirements and acceptance criteria.</li>\n<li>Partner closely with Engineering and QA to ensure UI designs are implemented to spec and perform as expected in real-world conditions.</li>\n<li>Collaborate with Product Managers to define hypotheses, success metrics, and test plans for UX improvements (e.g., A/B tests, multivariate tests).</li>\n<li>Communicate research findings and design decisions in a way that is accessible, compelling, and actionable for non-design audiences.</li>\n</ul>\n<p><strong>4. Design Systems &amp; UX Quality</strong></p>\n<ul>\n<li>Collaborate with the UI/UX Lead on maintaining consistency with the emerging design language, component library, and interaction patterns across SteelSeries experiences.</li>\n<li>Provide input and feedback on design system evolution, ensuring components support real customer needs and e-commerce use cases.</li>\n<li>Contribute to best practices, standards, and guidelines for UX and research within the team.</li>\n</ul>\n<p><strong>5. Continuous Improvement &amp; Learning</strong></p>\n<ul>\n<li>Stay current on e-commerce UX patterns, experimentation methods, and research tools; bring relevant ideas back to the team.</li>\n<li>Mentor or support junior designers or cross-functional partners in basic research methods and UX-thinking.</li>\n<li>Show clear communication abilities and a growth-oriented mindset, regularly requesting feedback and applying it to improve your work.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<p><strong>Must-Have</strong></p>\n<ul>\n<li>4+ years of experience in UX/Product Design, with a meaningful portion focused on e-commerce experiences (DTC, retail, or marketplace).</li>\n<li>Demonstrated experience planning and running user research: usability testing, interviews, surveys, and synthesis into personas, journeys, and clear recommendations.</li>\n<li>Demonstrated ability to design for complex flows such as catalog browsing, product discovery, checkout, account management, or similar.</li>\n<li>Advanced proficiency with modern design and prototyping tools (e.g., Figma, Sketch, XD, or similar).</li>\n<li>Experience working in cross-functional product teams (PM, engineering, data, marketing, operations).</li>\n<li>Ability to define and track UX success metrics in partnership with Product and Analytics (e.g., conversion, drop-off, NPS, CSAT, task success).</li>\n<li>Excellent written and verbal communication; comfortable presenting to stakeholders at different levels.</li>\n<li>Portfolio that shows end-to-end ownership from research and insight through to shipped experiences and measurable impact.</li>\n</ul>\n<p><strong>Nice-to-Have</strong></p>\n<ul>\n<li>Experience in gaming, consumer electronics, or enthusiast communities.</li>\n<li>Familiarity with Contentful, SFCC, or other enterprise e-commerce/CMS platforms.</li>\n<li>Experience with A/B testing &amp; experimentation platforms.</li>\n<li>Experience building and maintaining research repositories and scalable research ops practices.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_aed80d38-672","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SteelSeries","sameAs":"https://gn.wd3.myworkdayjobs.com","logo":"https://logos.yubhub.co/gn.com.png"},"x-apply-url":"https://gn.wd3.myworkdayjobs.com/en-US/SteelSeriesCareers/job/Warszawa/UX-Designer---E-commerce-Research---Experience_R27808","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["UX Design","User Research","Personas","Insights","Design Systems","E-commerce","Experience Design","Prototyping","User Interface","Design Solutions","Cross-Functional Collaboration","Engineering","Stakeholders","Product Definition","Experimentation","Development","Design Rationale","Feedback","Design Systems Evolution","Component Library","Interaction Patterns","Best Practices","Standards","Guidelines","UX Thinking","Communication","Growth Mindset","Feedback","Design Tools","Figma","Sketch","XD","Prototyping Tools","Cross-Functional Teams","Product Managers","Engineering","Data","Marketing","Operations","UX Success Metrics","Conversion","Drop-off","NPS","CSAT","Task Success","Written Communication","Verbal Communication","Presenting","Stakeholders","Portfolio","End-to-End Ownership","Research","Insight","Shipped Experiences","Measurable Impact"],"x-skills-preferred":["Gaming","Consumer Electronics","Enthusiast Communities","Contentful","SFCC","Enterprise E-commerce/CMS Platforms","A/B Testing","Experimentation Platforms","Research Repositories","Scalable Research Ops Practices"],"datePosted":"2026-03-09T10:49:12.888Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warszawa"}},"employmentType":"FULL_TIME","occupationalCategory":"Design","industry":"Technology","skills":"UX Design, User Research, Personas, Insights, Design Systems, E-commerce, Experience Design, Prototyping, User Interface, Design Solutions, Cross-Functional Collaboration, Engineering, Stakeholders, Product Definition, Experimentation, Development, Design Rationale, Feedback, Design Systems Evolution, Component Library, Interaction Patterns, Best Practices, Standards, Guidelines, UX Thinking, Communication, Growth Mindset, Feedback, Design Tools, Figma, Sketch, XD, Prototyping Tools, Cross-Functional Teams, Product Managers, Engineering, Data, Marketing, Operations, UX Success Metrics, Conversion, Drop-off, NPS, CSAT, Task Success, Written Communication, Verbal Communication, Presenting, Stakeholders, Portfolio, End-to-End Ownership, Research, Insight, Shipped Experiences, Measurable Impact, Gaming, Consumer Electronics, Enthusiast Communities, Contentful, SFCC, Enterprise E-commerce/CMS Platforms, A/B Testing, Experimentation Platforms, Research Repositories, Scalable Research Ops Practices"}]}