As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can 'wear many hats',one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

Key Responsibilities:

Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

Requirements:

10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

Bachelor's degree in Supply Chain, Logistics, or a related field.

A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

The ability to pivot between strategic vision and tactical execution.

Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine. This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role,not a reporting function or a CS business partner role. This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behaviour trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualisation experience.

Why Join Dialpad

Work at the centre of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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This role involves leading and coordinating with cross-functional teams to ensure seamless integration of all elements of Technical Field Operations. It will require a breadth of understanding of both commercial and military logistics, experience working on government programs, and a deep appreciation for details.

As the Head of Technical Field Operations, you will be responsible for directing all Technical Field Operations activities across programs to include execution, process, best practices, technical oversight, and budget monitoring. You will also be responsible for implementing and maintaining logistics systems, standards, and data to ensure accurate and efficient logistics operations and management.

Additionally, you will lead and develop a high-performing team, including recruitment, training, and performance management. You will collaborate with cross-functional teams, including engineering, quality, and program management, to ensure alignment and execution of logistics goals.

The successful candidate will have a strong understanding of the regulatory requirements as it relates to the DoD or government logistics, preferably related to aircraft. They will also have experience working with, in, and around Air Force or other military branch Integrated Logistics operations.

The salary range for this role is $254,000-$320,000 USD.

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This role partners with procurement, logistics, and operations teams to optimize costs, improve efficiency, and drive data-driven decision-making across the supply chain.

Key responsibilities include analysing supply chain costs, developing and maintaining financial models, monitoring key performance indicators, and preparing monthly financial reports.

The ideal candidate will have a Bachelor's degree in finance, accounting, economics, supply chain management, or business administration, and 5-6 years' experience in financial analysis, supply chain, logistics, or operations.

Preferred qualifications include strong financial modelling and forecasting skills, experience with data visualisation tools, and knowledge of supply chain processes and logistics operations.

The salary range for this role is $130,000 - $190,000 per year, with bonus, benefits, and equity included in the offer package.

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Cyngn is a publicly-traded autonomous technology company that deploys self-driving industrial vehicles to factories, warehouses, and other facilities throughout North America. We are looking for a Senior Product Manager to lead the strategy and execution of Cyngn Insight and Fleet Management, the company's core software platform for operating, monitoring, and scaling autonomous vehicle fleets in production environments.

Responsibilities

• Own the product vision, strategy, and roadmap for Cyngn Insight and Fleet Management, including fleet operations, monitoring, analytics, safety workflows, and enterprise integrations.
• Define and maintain a multi-quarter roadmap that balances customer needs, operational scalability, system reliability, security, and commercial objectives.
• Act as the senior product owner for fleet and operations initiatives, driving clear prioritization, trade-off decisions, and execution across concurrent programs.
• Partner with Engineering and Program Management to translate platform strategy into actionable requirements, milestones, and delivery plans.
• Translate customer workflows, operational data, and deployment feedback into product requirements that improve fleet uptime, efficiency, safety visibility, and ease of use.
• Collaborate with Sales, Business Development, Marketing, and Customer Success on go-to-market strategy, customer onboarding, and long-term account success.
• Define, track, and communicate success metrics (KPIs) for fleet performance and platform adoption, including utilization, uptime, incident response, and customer value realization.

Qualifications

• BS/BA in a technical field or equivalent practical experience.
• 5+ years of product management experience, including at least 2 years in a senior or lead PM role.
• Demonstrated success delivering complex, multi-tenant software platforms or enterprise products operating at scale.
• Strong technical aptitude with experience working closely with engineering teams on distributed systems, data platforms, or cloud-based products.
• Excellent communication and leadership skills, with comfort engaging executives, customers, and deeply technical stakeholders.

Preferred Qualifications

• Experience with fleet management systems, enterprise SaaS platforms, or operational analytics products.
• Background in software development, data platforms, or systems engineering (e.g., Python, SQL, cloud infrastructure).
• Familiarity with autonomous vehicles, robotics operations, industrial automation, or large-scale deployments in logistics, manufacturing, or warehousing.

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
• Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Sabbatical leave opportunity after 5 years with the company
• Paid Parental Leave
• Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
• Monthly meal and tech allowances for remote employees
• Allowance to purchase new headphones when you join!

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