At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a very specific candidate who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

The SME L&D Trainer Lead Analyst is responsible for delivering comprehensive new hire onboarding, advanced cross-skilling and train-the-trainer sessions to significantly drive quality, performance, and operational excellence.

Training (30-50% travel required):

• Deliver comprehensive, interactive, and strategically aligned training sessions covering Premium & Priority support workstreams ensuring advanced comprehension and application.

• Deliver onboarding, and cross-skilling training and nesting support to ensure L&D consistently exceeds its KPIs and business SLAs.

• Establish and enforce high standards in training delivery for consistent knowledge transfer.

• Conduct Train-the-Trainer (TTT) masterclasses, certify and continually develop training facilitators, and participate in continuous development programs to uplift trainer quality.

• Collaborate with cross functional teams and work with L&D to enable the design and development of training materials and modules tailored to Premium & Priority Support.

• Drive recommendations of the design of onboarding, and cross skilling programs

• Ensure training content aligns with evolving regulatory requirements and internal policies proactively identifying potential gaps.

• Oversee and direct the identification and remediation of training gaps through advanced QA processes and performance analytics.

Operations:

• Proactively Identify opportunities to optimize existing processes and KPIs through strategic, cross-functional continuous improvement initiatives.

• Manage and prioritize the problems, ensuring submitted ideas are reviewed and acted upon within defined SLAs, and personally lead the implementation of critical solutions.

• Lead the Identification and execution of opportunities to eliminate, automate, and optimize (EAO) using advanced data analysis and predictive modeling.

• Initiate and lead collaborations with cross-functional teams to discuss proposed solutions, gain buy-in from stakeholders and coordinate their implementation with organizational impact.

• Submit tooling enhancement requests to relevant teams based on observations and testing.

• Collaborate with the Knowledge Management team on content updates and with L&D on training material revisions.

• Dedicate at least 10 hours per week to hands-on production roles to maintain expert-level SME knowledge of workflows and identify areas for improvement.

• Provide flexible and strategic support during workload spikes and work with the manager to define guardrails for production hours.

• Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.

• Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.

• Serve as a leading advocate for clear and impactful communication with internal and external partners to align on solutions and drive transformational results.

What we look for in you (ie. job requirements):

• Minimum 5+ years of professional experience in a related production role, demonstrating a solid foundation in industry practices with additional responsibilities, preferably training

• Expert-level and comprehensive knowledge of Customer Experience and customer service best practices, with specialized domain expertise.

• Proven track record of leading and implementing significant continuous process improvements within an organization, resulting in measurable business impact.

• Exceptional analytical capabilities coupled with strong problem-solving skills.

• Senior leadership-level communication skills with proven ability to effectively manage and engage stakeholders.

• Demonstrated ability to multitask efficiently and manage competing priorities effectively.

• Demonstrated proactive approach in suggesting and implementing organizational improvements.

• A strong commitment to continuous improvement and ongoing learning.

• Intermediate to advanced understanding of blockchain technology, web3 concepts, staking processes, ROI/staking rewards, self-custody, and cryptocurrency.

• High flexibility and adaptability to meet the evolving demands of a rapidly-growing, fast-paced organization.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality

Nice to haves:

• High level of proficiency in cryptocurrency and Coinbase products

• Previous experience in tech, crypto, finance, or fintech.

• Certification in process improvement methodologies such as Lean Six Sigma, Agile, etc.

• Experience with process modeling and mapping tools.

• Experience leading and developing remote or virtual teams and training initiatives.

• Proven ability to thrive in ambiguity and drive independent strategic initiatives, providing guidance to others

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At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a very specific candidate who is passionate about our mission and believes in the power of crypto and blockchain technology to update the financial system.

In this role, you will oversee and manage all aspects of Coinbase’s Compliance and Anti-Money Laundering Programs in Bermuda.

You will be responsible for managing the entity’s relationship with the Bermuda Monetary Authority and providing strategic advisory to our business and product teams on all types of Compliance issues.

This role will be supported by Coinbase’s global Compliance infrastructure, and report to the Head of Institutional Compliance.

Responsibilities:

• Identify relevant regulatory requirements for Coinbase Bermuda and ensure Coinbase’s ongoing compliance with the same.

• Keep ahead of regulatory developments in Bermuda that could impact Coinbase’s business and deploy necessary changes to maintain compliance in partnership with internal stakeholders.

• Provide regular updates to Bermuda senior management and the Coinbase Bermuda Board of Directors regarding the Compliance Program and overall regulatory landscape.

• Ensure appropriate escalation of compliance incidents or material issues to Compliance and business leadership and the Board.

• Oversee / manage regulatory notifications, comment letters, and other communications as required.

• Handle day-to-day regulatory communications.

• Oversee execution of Compliance Risk Assessments to ensure the adequacy of systems and controls to ensure that risks are managed effectively.

• Ensure that policies are updated to meet changing regulatory and business requirements.

• Oversee deployment of relevant Compliance training for local employees.

• Ensure timely remediation of all relevant findings identified by third-parties (Internal Audit, regulatory exams), as well as self-identified items.

• Partner with Compliance and Product stakeholders to ensure compliance obligations are considered and built as part of new product or expansion initiatives.

• Ensure appropriate documentation, including updating policies and procedures as needed.

• Manage and develop global relationships with key internal stakeholders and senior management in order to promote a consistent approach to the development and execution of an effective and integrated control environment.

Requirements:

• 8+ years experience in compliance, including in senior leadership roles.

• Direct, first-hand knowledge of financial services and anti-money laundering regulations in Bermuda, including direct experience liaising with Bermuda Monetary Authority.

• Ability to independently manage day-to-day aspects of a Compliance Program, including audits and exams.

• Experience building Compliance Programs.

• Experience in developing and administering internal controls and processes, proven track record of partnership and collaboration with remote, global teams.

• Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management.

• Demonstrated ability to generate and execute strategies across a global organization.

• Ability to develop, foster and maintain effective working relationships with diverse groups of people within the organization as well as with external stakeholders and vendors.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to haves:

• Prior experience at cryptocurrency or fintech preferred.

• A professional compliance or finance qualification, and membership of a recognized professional body.

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The crypto industry is one of the most exciting industries in tech today, and it is constantly changing! At Anchorage Digital, we are building foundational technology to help the crypto industry evolve in a safe, regulated and highly secure manner, which we believe is essential for maximizing the potential of this exciting industry.

We think about growth and career development differently at Anchorage Digital. We define performance as acquiring, possessing, and practicing a relevant set of skills and competencies - and the ability to apply them effectively and consistently.

Responsibilities

• Participate in task breakdown, estimation, design, implementation and maintenance of trading systems
• Use your knowledge of the trading system domain to influence the technical direction of the Brokerage team. Advocate for improved processes or technology when appropriate.
• Dive deep into complex, ambiguous problems, formulate elegant and practical solutions
• Review other developer's code to ensure consistency, reduce errors and share context across the Brokerage engineering team
• Drive iterative system improvement by implementing robust instrumentation and metric collection.

Complexity and Impact of Work

• Able to work either independently or as a lead engineer on a team to deliver features
• Capable of breaking down large projects into smaller tasks, and accurately estimating the time and scope of projects. Articulate effectively the different options considered, analyze trade-offs, justify and recommend priorities.

Organizational Knowledge

• Ensure that knowledge is shared across the team and does not position themselves or others as a single point of failure.
• Collaborate cross-functionally with the Brokerage team and other teams at Anchorage Digital

Communication and Influence

• Mentor and guide multiple engineers on the team within your area of specialization or domain, and help others understand the strategic goals of the Brokerage team and how your work relates to these
• Understands others' context or underlying needs, motivations, emotions or concerns and adjusts communication to ensure maximum impact and effectiveness

Requirements

• 3+ years of professional experience with Go
• Experience with modern software development practices, including automated unit, integration and end to end testing, cloud development, database design and interaction using MySQL or PostgreSQL and experience using Git
• Knowledge of financial asset trading systems and understanding of several (not all) of the following topics: Order Execution Management Systems (OEMS), FIX protocol, market data, low latency application architectures and messaging, matching engines, FX trading, OTC, derivatives, position/risk management, cryptocurrency trading, trading back office systems
• Real world experience building financial trading systems
• Passionate about good software engineering design and implementation practices (e.g. TDD, SOLID, refactoring, etc)
• Genuinely care about code quality and test infrastructure
• Believe software engineering is a team activity and enjoy collaborating every single day, learning from and mentoring others

Bonus Points

• Experience with GraphQL API design and implementation
• Experience with gRPC API design and implementation
• Background in the finance industry
• Experience working with digital asset (i.e. cryptocurrency) trading

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We are building infrastructure that enables the world's largest financial institutions,banks, broker-dealers, fintechs, and payments companies,to offer digital asset services to their end clients.

This is a greenfield opportunity to architect and build a platform that will power the next generation of institutional digital asset adoption.

As an engineer on this team, you will drive the technical direction of our infrastructure services platform, mentor other engineers, and help shape the product roadmap.

Technical Skills:

• Build secure, scalable infrastructure that powers digital asset custody, trading, staking, and settlement for enterprise financial institutions
• Design and implement virtual accounting layers, API integrations, and multi-tenant platform architectures
• Drive technical excellence through code reviews, design specs, and mentorship across the engineering organization
• Foster an efficient testing culture with emphasis on security, reliability, and minimizing tech debt in a regulated environment

Complexity and Impact of Work:

• Lead complex cross-functional projects spanning custody, trading, compliance, and client integration
• Break down large initiatives into well-scoped deliverables; accurately estimate multi-person, multi-quarter projects
• Own the end-to-end lifecycle of platform features,from architecture through production support and on-call rotation
• Find the right balance between shipping velocity and the perfection required for regulated financial infrastructure

Organizational Knowledge:

• Collaborate across product lines and with enterprise clients to understand and deliver on their infrastructure needs
• Work closely with compliance, legal, and security teams to ensure platform meets regulatory requirements
• Contribute to scaling the team through hiring, onboarding, and knowledge sharing

Communication and Influence:

• Influence architecture decisions and product roadmap,have a seat at the table with leadership
• Mentor and guide engineers on the team; help others connect their work to Anchorage's strategic goals
• Communicate effectively with external stakeholders, including enterprise clients and partners

You may be a fit for this role if you have:

• 8+ years of professional experience building backend services and distributed systems
• Experience designing and delivering customer-facing APIs and multi-tenant platform architectures
• Experience with cloud-native microservices (we use GCP, but experience with other cloud providers is sufficient)
• A track record of building automated tests alongside your features and maintaining production systems over time
• Experience performing on-call support and incident response for production systems
• Strong computer science fundamentals (algorithms, data structures, systems design),formal CS degree not required
• A genuine interest in code quality, infrastructure reliability, and security
• The ability to prioritize end-user experience and business value over 'cool tech'

Although not a requirement, bonus points if:

• Professional experience with C++, Go, or Rust
• Professional experience with Kubernetes and container orchestration
• Experience building ledger systems, virtual accounting layers, or custody infrastructure
• Background in financial services, fintech, or banking-as-a-service platforms
• Experience with system security (authentication, authorization, identity management, API keys)
• Familiarity with regulatory requirements for financial institutions (SOC 2, bank examinations, etc.)
• Background in the cryptocurrency or digital assets industry
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system.

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The ideal candidate will serve as the primary guardian of our digital brand experience, responsible for translating our core brand identity, vision, and mission into exceptional, consistent, and user-centric web and product interfaces. You will ensure that our visual brand is flawlessly executed across all digital platforms in the fast-paced and dynamic world of cryptocurrency.

You will collaborate closely with Marketing, Product, and Development teams to design high-fidelity user interfaces (UI), develop digital brand guidelines, and establish UI component libraries that ensure visual continuity. Your focus will be on leveraging strong UX principles and pixel-perfect execution to maintain a cohesive, striking, and effective brand presence across our entire digital ecosystem.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Brand Design role:

Technical Skills

• User Interface (UI) Design & Prototyping: Design and deliver pixel-perfect, high-fidelity UI mockups, screens, and components for web platforms and digital products. Create interactive prototypes (e.g., in Figma) to demonstrate interaction models and validate design solutions within the brand framework.

• Web & Landing Page Design: Lead the design of key marketing assets, including high-conversion landing pages, email templates, and brand websites. Focus on leveraging UX principles to optimize these experiences for effectiveness and brand alignment.

• Visual Assets for Digital Campaigns: Create all necessary visual content for digital campaigns, including advertisements, social media graphics, and promotional banners, ensuring they are designed with web optimization and brand guidelines in mind.

Complexity and Impact of Work

• Design System Contribution & Maintenance: Collaborate on the development and maintenance of the Digital Design System and UI component library. Ensure all components are on-brand, accessible, and scalable for use by product and development teams.

Organizational Knowledge

• Industry & Design Evolution: Stay ahead of the curve on the latest UI/UX trends, design technology, and digital design best practices. Continuously monitor the cryptocurrency and blockchain landscape to ensure the brand's digital presence remains innovative and competitive.

Communication and Influence

• Cross-Functional Brand Alignment: Work closely with Product and Development teams during implementation (handoff) to ensure the final product build perfectly matches the approved design and visual brand standards. Act as the brand's consultant on all digital design decisions.

You may be a fit for this role if you have:

• 8+ years of experience in web design and knowledge of UI/UX.

• The ability to take ownership of the design process, think holistically, and articulate design decisions that deliver both user and business value.

• The ability to balance creative and strategic elements to enhance brand recognition and engagement across platforms.

• Excellent communication and proven ability to lead in cross-functional environments.

• Worked alongside cross-functional teams, including marketing, development, and product teams, to ensure that design solutions meet business and customer needs.

• The ability to give and receive feedback.

• Some special combination of the following: creative, humble, detail-oriented, self-aware, curious, thoughtful, and tenacious.

• A compelling portfolio of work that demonstrates high-quality design work.

• Experience in designing for tech industry.

Although not a requirement, bonus points if you:

• Are knowledgeable about current design and cryptocurrency trends, with the ability to propose and implement innovative design solutions that keep the brand relevant.

• Have animation skills.

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The ideal candidate will have 8+ years of professional experience building backend services, have designed, delivered and maintained customer facing APIs, and have experience designing, building and deploying cloud native micro-services. They will be passionate about building automated tests alongside their features, enjoy building services from scratch and supporting them over a meaningful period of time, and have a genuine interest and pride in code quality and infrastructure.

As a team, we are constantly striving to innovate in order to build the future of cryptocurrency and the digital asset ecosystem. We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Tech Lead role.

Responsibilities: Create and maintain shared services and libraries that are used across our entire services. Review code across the engineering organization while actively participating in product development. Find simple solutions to complex software problems. Efficiently implement high quality code (functional, performant, clear, concise and well tested). Production support. Participate in the on-call rotation and troubleshoot, mitigate and learn from production incidents to reduce their incidence. Drive down technical complexity, refactor existing systems safely. Leave the codebase better than you found it.

Complexity and Impact of Work: Lead large, strategic, ambiguous and complex projects that can be broken down into smaller achievable pieces. Find the right balance between progress (i.e. shipping quickly) and perfection (i.e. measuring twice). Foster an efficient deterministic testing culture, with an emphasis on controlling tech debt. Articulate effectively different options considered in projects, analyzing trade-offs and recommending priorities. Help define the technical strategy of the team.

Organizational Knowledge: Ensure that knowledge is shared among the team and does not position themselves or others as a single point of failure. Collaborate cross-functionally with the Core Experience team and other teams at Anchorage Digital. Help scale the team.

Communication and Influence: Mentor and guide multiple engineers on the team within their area of specialization or domain, and help others understand the strategic goals and how their work relates to these. Able to communicate with different people, with different contexts and expertise. Influence architecture/product roadmap - have a seat at the table.

You may be a fit for this role, if you: Have 8+ years of professional experience building backend services. Have designed, delivered and maintained customer facing APIs. Have experience designing, building and deploying cloud native micro-services. Are passionate about building automated tests alongside your features. Enjoy building services from scratch and supporting them over a meaningful period of time. Have a genuine interest and pride in code quality and infrastructure. Have experience performing on-call support for production systems. Prioritize end-user experience and business value over “cool tech.” Developed “computer science fundamentals”, i.e. algorithms, data structures and operating systems (Formal CS degree NOT required). Have real world experience building complex distributed systems. Believe software engineering is a team activity and enjoy collaborating every single day, learning from and mentoring others. You enjoy working closely with the product team to ship the best solution in a reasonable amount of time.

Although not a requirement, bonus points if you: Have professional experience with C++ or Go, Kubernetes, GraphQL API design and implementation and/or gRPC API design and implementation. Have experience with system security (e.g. authentication, authorization, identity, API keys). Have a background in the finance or cryptocurrency industries. You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system :)

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You'll own the delivery, quality, and operational excellence of critical systems while developing and mentoring a high-performing engineering team. This is an opportunity to shape engineering strategy, influence product direction, and build a team that operates at the intersection of cutting-edge crypto technology and the rigorous standards required by regulated financial services.

Technical Skills:

• Exhibit broad expertise in infrastructure systems, distributed computing, and platform architecture,serving as an internal reference and recognised leader in your domain
• Use technical knowledge to contribute to Anchorage's objectives, achieving goals in creative and effective ways while ensuring the team upholds a high technical bar
• Guide the team on engineering best practices, system design, and quality standards for secure, scalable infrastructure in a regulated environment

Complexity and Impact of Work:

• Lead and function effectively in the face of uncertainty and ambiguity, working on complex issues where problems are not clearly defined
• Translate business strategy into functional and actionable engineering plans; direct planning, staffing, budgeting, and execution of high-priority initiatives
• Make final decisions on administrative and operational matters with a long-term view, ensuring budgets and timelines align with both Anchorage and Engineering objectives
• Be accountable for the team's delivery, quality, and operational excellence,including product and platform features from design through production

Organizational Knowledge:

• Maintain deep knowledge of Anchorage's strategy and work actively with cross-functional groups to identify new ways to deliver on it
• Participate with other senior managers to establish strategic plans and objectives, promoting a shared understanding of Anchorage's needs
• Engage with peers to develop methods, techniques, and evaluation criteria for projects and people that have company-wide impact

Communication and Influence:

• Communicate complex issues clearly and credibly across a wide range of audiences; articulate a clear strategy for the team with high-quality output
• Focus on providing thoughtful leadership on broader organisation programs and projects, understanding different business impacts
• Build effective relationships with stakeholders including clients, cross-functional partners, and external partners; create formal networks and coordinate across groups
• Credit individual contributions and acknowledge team accomplishments

Team Leadership:

• Take independent responsibility for all aspects of people management with a proven track record of successfully leading people, teams, and projects in different contexts
• Provide clear directions and priorities; work with team members to define what success looks like so the positive impact for clients is clear
• Ensure knowledge is shared amongst the team, avoiding single points of failure
• Plan and execute changes to team staffing and succession planning in service of company goals, including identifying gaps, defining roles, and managing appropriate team sizes
• Clarify ownership and decision-making for the team; delegate tactical decisions while maintaining responsibility as a tiebreaker

You may be a fit for this role if you have:

• 12+ years of experience in software engineering, with significant experience managing engineering teams
• Proven track record of building and leading high-performing teams through multiple product cycles and organisational contexts
• Deep technical expertise in distributed systems, cloud infrastructure, and platform engineering (we use GCP, but experience with other cloud providers is sufficient)
• Experience owning delivery, quality, and operational excellence for production systems in a regulated or financial services environment
• Strong ability to translate ambiguous business requirements into clear engineering plans and priorities
• Experience with budgeting, staffing, and resource planning for engineering teams
• A demonstrated approach to developing talent,coaching, mentoring, and growing engineers at all levels
• Excellent communication skills with the ability to influence senior leadership and collaborate effectively across functions

Although not a requirement, bonus points if:

• Experience building ledger systems, virtual accounting layers, custody infrastructure, or similar financial technology platforms
• Background managing teams in fintech, banking-as-a-service, or other regulated financial environments
• Experience with on-call rotations, incident management, and driving operational excellence
• Familiarity with regulatory requirements for financial institutions (SOC 2, bank examinations, etc.)
• Background in the cryptocurrency or digital assets industry
• Experience managing other managers or leading a group of teams
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

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You’ll work closely with marketing, product, and development teams to create visual content, build brand assets, and ensure that our brand remains consistent across all channels, including web, social media, and offline platforms.

Our design team is responsible for creating a cohesive brand identity across all digital and physical touchpoints. This includes designing and maintaining visual assets such as logos, icons, infographics, promotional materials, landing pages, and social media graphics.

As a Brand Designer, you will contribute to the development and execution of creative strategies to position the brand within the crypto market and build brand recognition. You will stay updated with the latest trends in design, branding, and the cryptocurrency industry, and continuously research and propose innovative design solutions that resonate with the blockchain community.

You will collaborate with cross-functional teams, including marketing, development, and product teams, to ensure that design solutions meet business and customer needs. You will also work alongside the product and web development teams to design intuitive UI/UX experiences that reflect the brand’s identity, ensuring a seamless and engaging user experience.

We are looking for someone with 5+ years of experience in brand design and visual design, knowledge of UI/UX is a plus. The ideal candidate will be able to take ownership of the design process, think holistically, and articulate design decisions that deliver both user and business value.

The successful candidate will have excellent communication skills and proven ability to lead in cross-functional environments. They will also have a compelling portfolio of work that demonstrates high-quality design work.

Additional Information About Anchorage Digital:

Anchorage Digital is a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work,regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

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Responsibilities: • Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation. • Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. • Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. • Lead continuous improvement initiatives aimed at hitting key performance metrics. • Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. • Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Requirements: • 1-5 years of experience in a customer support role. • User-first mindset and energized by the challenge of solving difficult problems. • Excellent communication skills, both written and verbally. • Analytical thinking and problem-solving skills. • Prior experience in customer service or internal/external user-facing operations processes, organized, self-starter with passion for finding solutions to user challenges. • Process-oriented mindset and ability to get things done. • Enjoy working in an in-office environment with strong cross-team collaboration and support. • Prioritize and enjoy working in a quick-moving environment. • Humble and proven track record for working well across teams and with external partners. • Willing to periodically work a weekend day for which you will receive a weekday off.

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Responsibilities:

• Support the Sales team, with particular focus on Stripe's Stablecoin & Crypto team, leading negotiations and advising on a wide range of commercial and legal issues
• Work closely with Product Legal to bring new products and features to market, including drafting service terms and providing contractual, commercial, and user-experience advice for launches
• Be an integral part of the build out of Stripe's commercial legal infrastructure to enable scalable, efficient operations in line with Stripe's growth
• Partner with teams across Stripe, including Sales, Partnerships, Operations, Product, Tax, and Risk groups, to align legal solutions with business priorities
• Serve as a proactive and strategic business partner to senior managers and act as a trusted advisor on commercial strategy and risk
• Develop and deliver training, playbooks, and other resources to help the Sales team sell our products confidently and compliantly
• Act as a point of escalation for outside counsel and manage outside counsel relationships when matters require external expertise

Minimum requirements:

• Intellectually curious and a creative problem solver: you relish learning new products and finding creative solutions to complex and evolving legal and commercial problems
• Exceptional drafting skills, with experience in creating services terms or SaaS agreements in addition to deal negotiation drafting
• A self-starter with a bias for action: you are proactive and take ownership to move matters forward
• A clear and concise communicator (written and verbal): you can distill key risks and explain nuanced issues in plain, simple terms for commercial and technical stakeholders
• A natural collaborator: you can guide cross-functional teams toward practical, win-win outcomes
• Familiar with the legal issues and commercial risks arising in connection with hosted data and technology services
• Passionate about technology and able to understand complex business models and product use cases quickly
• A team player willing to do what it takes to contribute to collective success
• Qualified with good standing membership in at least one US state bar with a JD or foreign equivalent
• 6+ years of relevant experience in-house or in a technology practice group at a top law firm

Preferred qualifications:

• Direct experience advising on, drafting service terms for, and negotiating transactions involving cryptocurrency, stablecoin, or traditional money-movement products, particularly on a global basis
• Experience in payments or fintech and familiarity with related regulatory frameworks
• Working knowledge of LLM tools and experience in improving legal processes with AI technology
• Prior in-house experience advising high-growth technology companies
• Working knowledge of data protection and privacy regimes such as CCPA, GDPR, and HIPAA

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Responsibilities:

• Conduct thorough open-source intelligence (OSINT) and public records research to support the identification of bad actors and illicit financial networks.
• Draft and file high-quality, defensible Suspicious Activity / Transaction Reports (SARs / STRs) with various Financial Intelligence Units based on the investigative findings.
• Review and disposition high-risk Transaction Monitoring alerts with a specific focus on crypto-related financial crime typologies.
• Document in detail the rationale for the investigative process and recommendations, ensuring full compliance and audit readiness.

Requirements:

• 3+ years of analytical or investigative experience in financial crimes, AML, risk, or fraud, with at least 2 years focused specifically on crypto/blockchain financial crime.
• Demonstrated experience using blockchain analytics tools (Chainalysis, TRM, Elliptic, etc.) or other tools to map, trace, and analyze blockchain transactions.
• Proven ability to draft and file high-quality SARs/STRs based on complex financial and crypto investigations.
• Strong research, writing, and analytical skills, with a focus on OSINT methodologies.
• Ability to demonstrate a strong understanding of financial crime typologies and patterns utilized to exploit financial institutions, particularly in the crypto ecosystem.
• Ability to synthesize large amounts of data (including on-chain and off-chain transaction data) and identify key trends.
• Strong English written and verbal capabilities.

Preferred qualifications:

• ACAMS or similar certification.
• Previous experience working in a Compliance function within a FinTech, Virtual Asset Service Provider (VASP), or similar regulated entity.
• Knowledge of global stablecoin regulatory frameworks.
• Proficiency in English

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Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

Responsibilities:

• Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation.
• Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
• Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Lead continuous improvement initiatives aimed at hitting key performance metrics.
• Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
• Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Requirements:

• 2-5 years of experience in a customer support role.
• User first mindset and energized by the challenge of solving difficult problems.
• Excellent communication skills, both written and verbally.
• Excel in analytical thinking and problem solving.
• Prior experience in customer service or internal/external user facing operations.
• Process-oriented mindset and ability to get things done.
• Enjoy working in an in-office environment with strong cross team collaboration and support.
• Prioritize and enjoy working in a quick-moving environment.
• Humble and have a proven track record for working well across teams and with external partners.
• Willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening.

Preferred qualifications:

• Familiarity with SQL and ability to use template or premade SQL queries as part of investigations.
• Prior experience with cryptocurrency support.

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