{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/crm-testing-beyond-ms-dynamics"},"x-facet":{"type":"skill","slug":"crm-testing-beyond-ms-dynamics","display":"CRM testing beyond MS Dynamics","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8038a98d-77b"},"title":"MS Dynamics & Contact Center Testing","description":"<p>We are looking for an experienced Software Engineer with strong expertise in MS Dynamics, Contact Center application testing, and hands-on experience with Cyara and Empirix Hammer tools. The ideal candidate will be responsible for validating end-to-end contact center solutions, ensuring stability, performance, and quality of CRM and telephony systems.</p>\n<p>The responsibilities of this role include:</p>\n<ul>\n<li>Performing end-to-end testing of MS Dynamics CRM modules, workflows, and integrations.</li>\n<li>Executing test scenarios for contact center applications, IVR flows, call routing, and customer interaction workflows.</li>\n<li>Validating integration between CRM systems, telephony platforms, and backend services.</li>\n<li>Designing and executing automated test scripts using Cyara and Empirix Hammer.</li>\n<li>Performing regression, load, and performance testing for contact center systems.</li>\n<li>Analyzing automated test results and identifying root causes for failures.</li>\n<li>Creating test plans, test cases, and test execution reports.</li>\n<li>Ensuring comprehensive coverage for voice channels, chat, email, and CRM functionalities.</li>\n<li>Maintaining detailed issue logs and working closely with development &amp; product teams for resolutions.</li>\n</ul>\n<p>The ideal candidate should have:</p>\n<ul>\n<li>Strong knowledge of MS Dynamics CRM testing (Functional/Integration).</li>\n<li>Contact Center testing experience covering IVR, call routing, CTI, SIP, and agent desktops.</li>\n<li>Hands-on experience with Cyara and Empirix Hammer.</li>\n<li>Good understanding of telephony systems, call flows, and communication protocols.</li>\n<li>Strong analytical, debugging, and defect management skills.</li>\n</ul>\n<p>Experience in CRM testing beyond MS Dynamics, exposure to automation frameworks or scripting for QA, and knowledge of Agile/Scrum methodologies are good-to-have skills.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8038a98d-77b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://www.capgemini.com/us-en/about-us/who-we-are/","logo":"https://logos.yubhub.co/capgemini.com.png"},"x-apply-url":"https://jobs.workable.com/view/27La1a4BqeBm48dC7JqUEB/hybrid-ms-dynamics-%26-contact-center-testing-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["MS Dynamics CRM testing","Contact Center testing","Cyara","Empirix Hammer","Telephony systems","Call flows","Communication protocols"],"x-skills-preferred":["CRM testing beyond MS Dynamics","Automation frameworks or scripting for QA","Agile/Scrum methodologies"],"datePosted":"2026-04-24T14:16:24.197Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"MS Dynamics CRM testing, Contact Center testing, Cyara, Empirix Hammer, Telephony systems, Call flows, Communication protocols, CRM testing beyond MS Dynamics, Automation frameworks or scripting for QA, Agile/Scrum methodologies"}]}