Mercury is actively becoming a bank. The controls you design, the procedures you write, and the evidence you build will be reviewed by regulators as part of that process. This is not process improvement at an established lender. It is foundational infrastructure for a new institution, and the commercial lending operation Mercury runs will reflect what you design.

As a Senior Credit Operations Analyst - Loan Operations, you will own loan booking, quality control, disbursements, payoffs, lien tracking, and reconciliation, establishing single-point ownership over activities currently distributed across multiple teams. You will design and implement a formal quality control function between underwriting approval and loan booking, establishing a control layer that scales with Mercury's credit products and regulatory obligations. You will build scalable, bank-grade workflows for each stage of the loan servicing lifecycle. You will design operational infrastructure for Standby Letters of Credit, including collateral controls, contingent liability tracking, and release procedures. You will translate operational requirements into system specifications, test plans, and user acceptance criteria in partnership with development teams. You will establish procedural documentation, SLAs, and control frameworks that hold up to regulatory examination. You will build and maintain loan tapes and operational reporting across the portfolio. You will contribute to standing up the broader credit program ahead of bank launch, including operational standards, procedures, controls, and exam-readiness documentation.

Ideal candidates will have 5+ years of experience across banking, fintech, or private credit operations. An inclusive 2+ years of experience in credit operations or loan servicing is preferred. Comfortable building in ambiguity and operating in a 0-to-1 environment. Strong written communication: the documentation you produce will be reviewed by bank regulators. It must be precise, defensible, and clear enough that an operator can follow it and an examiner can evaluate it. Experience owning core servicing workflows: booking, disbursements, payoffs, collateral management, or reconciliation. Experience translating operational requirements into system specifications or partnering with product and engineering teams on system design. Prior experience working in full-cycle credit management (origination, portfolio management, workout, etc.) is a plus. SQL and data skills are useful but not required.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Seattle, Los Angeles or San Francisco: $132,400 - $165,500

US employees outside of New York City, Seattle, Los Angeles or San Francisco: $119,200 - $149,000

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This role offers broad exposure to the operational aspects of both public and private new-issue markets, including private credit, private equity, hedge funds, SPACs, structured products, and other non-traditional investment types. Qualified candidates will demonstrate existing knowledge of — or enthusiasm to learn — alternative investments, as well as the essential data required to manage them.

Responsibilities:

New Issue Investment Setup & Onboarding

• Provide onboarding support for the data capture of alternative products and investment types, including sourcing data from legal documents, fund administrators, agents, and third-party partners, and coordinating input into internal systems such as Aladdin, eFront, and Unqork.
• Assist in the onboarding lifecycle for alternative investments, with exposure to investment/trade setup, cash management, valuation inputs, and PnL recognition, as well as reconciliation processes and related system implementations.
• Partner with investment teams, GAAPS, Fund Accounting, and Implementations to ensure accurate setup of new private credit and private equity holdings.
• Support Blackrock Global Markets team within the new issue space, including trade allocation and booking within Aladdin.

Data Quality, Reconciliation & Controls

• Assist in trading support and execution functions for private investment funds by monitoring internal and external teams to ensure accurate and timely execution.
• Support data quality initiatives, including security-level reconciliation, review of loan and bond attributes, internal rating validations, and resolution of operational or data exceptions.
• Prepare and maintain process documentation, SOPs, controls, and quality frameworks to support audit readiness and operational consistency.

Cross-Functional Collaboration & Issue Resolution

• Work with external service providers, internal business partners, and other BlackRock groups to transmit and receive product and asset-related data, investigate discrepancies, and resolve operational issues.
• Collaborate closely with partner teams across public and private CMDS to drive alignment, adopt unified workflows, and support cross-training initiatives.
• Engage with global stakeholders (EMEA, APAC, AMRS) on high-priority items such as loan maturity confirmations, credit agreement updates, security master enhancements, and private markets onboarding.

Platform & Analytics Support

• Contribute to CMDS reporting initiatives by assisting with monthly metrics, set up reporting, and data quality dashboards across public and private markets.
• Support system enhancements and configuration for Aladdin, eFront, and related data platforms, including updates to rating agency codes, reference data attributes, and security master fields.
• Participate in group projects and initiatives aimed at scaling CMDS operations, enhancing upstream data capture, and building out the Private Data Operations platform.

Experience and Required Skills

Ideal candidates will have:

• 1–3 years of experience in investment operations, private credit operations, data management, accounting, fund administration, or a related financial discipline.
• A bachelor's degree in accounting, finance, economics, business, or a related field (preferred).
• Familiarity with credit agreements, private loan terms, structured credit, or syndicated lending workflows (a plus).
• Experience working with investment operations platforms (e.g., Aladdin, eFront, Bloomberg, etc.) is highly beneficial but not required.
• A data-oriented profile is preferred.

Additional qualifications:

• Excellent written and verbal communication skills, with the ability to collaborate across multiple teams and geographies.
• Strong analytical and problem-solving abilities, with a detail-oriented approach to data validation and reconciliation.
• Interest in alternative investment products, including private credit, hedge funds, structured products, private equity, and other complex capital structures.
• Demonstrated leadership potential and initiative — comfortable owning processes, improving workflows, and driving outcomes in a fast-paced environment.
• Proficiency in Excel (advanced formulas, pivot tables, data manipulation).
• Familiarity with SQL is desirable, and basic coding experience (e.g. Python) is a plus, though not a requirement.

Our benefits:

To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.

Our hybrid work model:

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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