Twitch is where millions of people show up every day to watch, create, and build communities around the things they love,from sports and gaming to music, art, and everyday life. Creators and communities on Twitch are shaping culture, and we’re looking for a Global Communications Lead to help tell those stories around the world.

In this role, you’ll help define how Twitch shows up across key international markets,building understanding of what Twitch is, who it’s for, and why it matters. You’ll bring our global story to life locally, translating what’s happening on the service into narratives that resonate with regional audiences and media.

That might mean spotlighting a creator who’s built a thriving community, helping explain new product features, or sharing how livestreaming is influencing culture in real time. You’ll work closely with agencies, regional teams, and cross-functional partners to drive proactive storytelling, while helping ensure Twitch communicates clearly and responsibly across markets.

Responsibilities

• Lead communications across key international markets, helping shape how Twitch shows up globally
• Identify and pitch stories that highlight the creators, communities, and cultural moments happening on Twitch
• Partner with agencies to drive proactive media coverage across business, tech, and culture outlets
• Support international issues and crisis communications alongside global comms leadership
• Provide media counsel and preparation for Twitch leaders at global speaking moments

Requirements

• 6+ years of experience in communications or public relations, preferably at a tech or media company with a global presence
• Experience building international campaigns and tailoring storytelling to local markets
• Strong background in issues management and crisis communications, especially in product- or community-sensitive spaces
• Existing relationships with international media across business, tech, and culture beats
• Excellent writing and editing skills, with the ability to quickly craft smart messaging and executive talking points
• A track record of managing multiple agency partners across geographies and time zones
• Strong judgement, calm under pressure, and comfortable managing complexity and ambiguity
• Enthusiasm for Twitch’s creator culture, audience, and global mission

Bonus Points

• Proficiency in a second language (especially German, Spanish, Portuguese, or Japanese)
• Experience working with livestreaming, creator economy, or digital media platforms
• Familiarity with international policy or regulatory environments relevant to online platforms

Perks

• Private Medical Insurance
• Dental, Vision & Life Insurance
• Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Commuter Benefits
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
• Free Snacks & Beverages

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As the Customer Support Manager, you will own our support operations, run and hire the team of support reps, solve complex issues, build systems that support Maven's marketplace, develop automation to increase leverage, and improve standard operating procedures.

You will interface with four distinct customers:

• Maven's Experts (~40% of your time): Our experts are at the top of their fields, and yours will be the voice they hear when they need escalated, 1:1 support from our team.
• Maven's Customers (~10% of your time): Our customers are mid-career professionals looking to upskill in the ever-changing post-AI landscape of professional work.
• Our Students' Employers (~50% of your time): Maven's B2B business represents ~10% of our sales and is growing quickly. Currently, not all of our B2B customers' purchases are supported through Maven's website.
• The Internal Maven Team (ongoing): Analyze and report your function's metrics to the broader team.

No prior experience with Maven is required, but experience with marketplaces, edtech, expert platforms, or creator economy is a plus!

As a Customer Support Manager, you will be responsible for:

• Defining what great customer operations look like at scale and delivering on it.
• Scaling the team and owning increasingly strategic initiatives.
• Providing high-quality support to customers, including resolving complex issues and escalating when necessary.
• Building and maintaining relationships with customers, including communicating effectively and empathetically.
• Collaborating with cross-functional teams, including product, marketing, and sales.

The ideal candidate will have:

• 3-5 years of experience in customer support, operations, or business operations roles.
• Experience managing team members and having a heavy hand in leading a support (or related) function.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and technical skills, with experience using AI tools to create operational leverage.

We offer a competitive salary range of $80k-$120k, strong benefits, and equity. We are a fully remote team with no-meeting Wednesdays and biannual company offsites.

If you're passionate about delivering exceptional customer experiences and have a proven track record of success in customer support, we encourage you to apply!

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