Design Manager, Web Presence

About the Role

As one of two Design Managers on the Presence team, you'll lead a group of exceptional designers focused on key initiatives across stripe.com, link.com, Bridge and Sessions. You'll own the creative direction for areas like acquisition, global expansion, experimentation, and our annual customer event, Sessions.

Responsibilities

• Manage and grow a high-performing design team, with a focus on feedback, coaching, and long-term career development
• Inspire and motivate the team to do their best work while creating a clear design vision that aligns with Stripe's goals
• Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
• Balance growth with putting users first while upholding a very high quality bar
• Champion curiosity and adoption of new AI tools and the evolving our ways of working
• Understanding global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
• Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
• Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
• Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
• Influence strategic decisions across all the corners of our web presence
• Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
• Work closely with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com

Requirements

• 6 years+ of creative direction and management experience, and 9+ years of relevant experience in strategy, information architecture, web design and creative technology experience at digital native agencies, and/or tech-forward, product-driven companies.
• Leadership in driving strategic thinking for impactful digital experiences
• Conviction in the web as a storytelling medium, demonstrable through a portfolio of design systems, engaging microsites, Figma libraries, WebGL experiments, CSS art, or anything else,you tell us
• Expert understanding of the formal elements of design, not just limited to the web but including typography, layout, balance, and proportion

Preferred Qualifications

• Sufficiently advanced knowledge of modern HTML and CSS to empathise with and lead the designers and design engineers crafting our web presence
• A tenacity for moving quickly on new, green-field projects while steadfastly delivering on long-term roadmaps
• Experience at a company with global scale, expanding to new markets, leading localization strategy and integrating with l10n.
• Accountability and a high bar when working with production systems
• A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualisation
• Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts

Who You Are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

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You will collaborate with other teams at Stripe, as well as external partners, to raise the quality and consistency of experiences with the Stripe brand IRL, virtually, and everywhere in between. You will craft the creative vision and strategy for different types of projects and audiences, and amplify them across various mediums, channels, objects to environments, and digital and physical experiences.

As a member of our team, you will be joining a highly creative team that spans the gamut of creative execution from digital installations and interactive games to live streaming a hand-built city over Black Friday Cyber Monday and creating films about a number of interesting topics. The work is highly experimental, idea-driven, and very collaborative.

Responsibilities:

• Be an adamant maker that is genuinely curious, experimental, and loves to tinker, iterate quickly, and innovate on ideas, narrative, and making beautiful things
• Creative vision: Design execution and quality of ideas work in equal partnership
• Collaborate with like-minded creative people who have radically different skill sets and together create ideas that envision an optimistic, progressive future
• Help shape the strategic vision for design that pushes the boundaries of the brand and build awareness for what we do and why it's important to Stripe
• Partner widely with cross-functional teams to build upon great ideas through making things
• Give and solicit feedback from wide range of teammates, agency partners, and stakeholders

Requirements:

• 6+ years of relevant creative experience in concepting and delivering ideas
• Experience working on a variety of experimental projects that exemplify expertise in design, creative technology, typography, and art direction
• Strong track record independently delivering work as well as influencing the work of other designers, contractors, and agencies
• A strong strategic acumen for building leading brands in a fast-paced, global-facing environment
• Proficient in the latest AI and creative tools
• Exceptional craft

Preferred Qualifications:

• Genuinely curious, ambitious, and creative with a refreshing sense of design, impeccable typography skills, digitally savvy, and deep appreciation for creative process, technology, and design engineering
• Persuasive and humble in explaining your work, process, and decisions and experienced at facilitating stakeholders to advance the project as well as design quality
• Excellent organization and presentation skills, and excel in written and verbal communication
• Love working with other designers to help them learn and grow,and invite them to help you learn and grow
• Experience working (collaboration and facilitation) with cross-functional partners
• Creative coding or creative technologist background is a nice-to-have

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You'll be joining a highly creative team that spans developing storytelling to creating digital tools, brand systems to rapid ideation. The work is highly experimental, idea driven, and very collaborative and cross-functional.

Responsibilities: Elevate and shape a brand system that is flexible enough to work across various surfaces and exemplifies Stripe’s commitment to craft & beauty Be an adamant maker that is genuinely curious, experimental, and loves to tinker, iterate quickly, and innovate on ideas, narrative, and making beautiful things Creative vision: Design execution and quality of ideas work in equal partnership Collaborate with like-minded creative people who have radically different skill sets and together create ideas that envision an optimistic, progressive future Help shape the strategic vision for design that pushes the boundaries of the brand and build awareness for what we do and why it’s important to Stripe Partner widely with cross-functional teams to build upon great ideas through making things Give and solicit feedback from wide range of teammates and stakeholders

Requirements: 6+ years of relevant design and art direction experience for technical and product-driven companies Experience working on a variety of experimental projects that exemplify expertise in design, creative technology, typography, and art direction Strong track record independently delivering work as well as influencing the work of other designers, contractors, and agencies A strong strategic acumen for building leading brands in a fast-paced, global-facing environment Proficient in Figma, Adobe Creative Cloud, Keynote, and Google Slides Exceptional craft

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