You will join a team that provides insights, programs and recommendations to automotive retailers related to:

• Sales performance (SE/2a6/ YOY Growth/share)
• Wholesale support
• GTM and C&I Communications support
• Sales NPS support
• Model e sales
• Integrated Services
• Ford Commitment Compliance
• Ford Blue Advantage

Your ideas and actions impact profits and growth. One of the many rewards of this position is seeing your efforts lead to increased sales and customer loyalty at the dealership and corporate level.

• Listen to dealer needs, understand their concerns, and provide solutions.
• Work independently in your daily activities and work as a team to share best practices while meeting service goals.
• Network with colleagues and leaders throughout the organization and learn about career opportunities at Ford/Lincoln

Are equipped with:

• Your portfolio of dealers
• Skills, necessary equipment, and data to attain your daily and monthly goals
• A company car, dependent on first assignment

XML job scraping automation by YubHub

This flexible role allows you to contribute your skills and expertise in a creative environment.

Key Responsibilities:

• Assist with in-store events, promotions, and presentations, showcasing the brand's products and expertise.

• Engage with customers, providing personalized recommendations, consultations, and product demonstrations.

• Support the marketing team with content creation, including social media posts, blog entries, and product reviews.

• Collaborate with other team members to create a fun and inviting atmosphere that embodies the Charlotte Tilbury brand.

• Provide administrative support as needed, including inventory management and sales reporting.

• Attend training sessions to stay updated on product knowledge and latest beauty trends.

Requirements:

• Previous experience in retail or customer service, preferably in the beauty industry.

• A strong passion for beauty and makeup, along with a good understanding of consumer trends.

• Excellent communication and interpersonal skills to engage and inspire customers.

• Ability to work both independently and as part of a team.

• Flexibility and adaptability to work varied hours, including weekends and holidays.

• Strong organizational skills and attention to detail.

• Creative mindset with a willingness to learn and grow within the brand.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreamteam are key.

Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Even if you don’t tick all the boxes – Apply anyway!

XML job scraping automation by YubHub

About the role

We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

Responsibilities

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.

• Define and build the customer onboarding process, ensuring it is seamless and efficient.

• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.

• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.

• Define success measures and drive metrics for product adoption and engagement.

• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.

• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.

• Excellent communication, presentation, and interpersonal skills.

• Creative and innovative mindset with the ability to develop engaging and impactful training programs.

• Ability to work collaboratively with cross-functional teams to achieve common goals.

• Experience with building certification programs and defining success metrics.

• Passion for providing an exceptional customer experience and a dedication to continuous improvement.

• Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• 25 days of annual leave + Public holidays + paid sick leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

Salary

Salary: $70,000 - $130,000 based on experience level and location

Location

Location: New York City or Austin

XML job scraping automation by YubHub