Responsibilities:

• Escalation and Support for Studios: Provide primary escalation support for IT issues and service requests for our 13 media and entertainment studios, ensuring that issues are resolved in a timely manner and information is communicated effectively in partnership with our global service delivery teams.
• Strategic Integration: Lead and manage the transition of studios to key enterprise IT initiatives, including:
  • Google Workplace: Encourage adoption and migration to Google Workplace and the use of AI tools for optimization.
  • ServiceNow: Supervise the adoption of ServiceNow to simplify IT service management and prioritize the adaptation of the catalog to encourage automation.
  • Asset Management (HAM): Manage the deployment of our new procurement for equipment and implement standardized protocols for equipment management.
  • Software Asset Management (SAM): Direct efforts to consolidate and optimize software to improve efficiency and reduce costs.
  • Integrated Management System and Workday: Guide studios through the integration and adoption of our new integrated management systems and Workday platforms for temporary workers.
• Change Management: Develop and execute detailed transition plans, create documentation, and organize training to facilitate the adoption of new systems and processes with minimal disruption to studio operations.
• Stakeholder Engagement: Build strong collaborative relationships with studio leadership and key personnel to understand their business needs and ensure that IT initiatives deliver value.

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• At least 5 years of experience in IT project management, service transition, or a similar role, preferably in a global organization.
• Proven experience in managing projects involving the large-scale adoption of new technologies (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Solid understanding of ITIL/ITSM principles and best practices.
• Any experience working in creative industries, such as media and entertainment or video games, is an asset.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits:

Our employees are our most valuable resource, and we strive to offer a competitive remuneration package, substantial benefits, a high level of job satisfaction, and a pleasant working environment.

Keywords International is committed to a strict equal opportunities policy. We aim to create a working environment that offers equal opportunities to all our current and potential employees. For the sake of readability, the masculine form may be used in this document, but it is addressed to candidates without distinction of gender.

Note to recruitment agencies: Please note that Keywords Studios will not consider unsolicited CVs or any form of contact from unauthorized third parties, including recruitment or placement agencies, unless a pre-existing and valid agreement has been concluded. Keywords Studios will not reimburse any costs incurred by unauthorized third parties.

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You will be responsible for managing the seamless onboarding of these studios onto strategic technology platforms and will act as their primary point of contact for IT escalations. The ideal candidate is a master of change management and stakeholder communication, capable of navigating the unique technical and cultural needs of creative studio environments while driving corporate IT standards.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from CAD$55 to CAD$75 per hour, depending on your experience.

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We are seeking a highly organized and proactive IT Business Partner Manager to serve as the dedicated IT liaison for our Media & Entertainment (M&E) service line.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from US$62 to US$87 per hour, depending on your experience.

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Responsibilities ---------------

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements ------------

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits --------

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

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