The Brand Expert role is responsible for promoting and creating makeup magic in store. Always representing the ethos, products, and image of Charlotte Tilbury. Working as part of an elite team, the Brand Expert drives business in store through exceptional makeup artistry and customer service.

Main Duties:

• Sales: Strive to achieve event sales goals, and sales per hour target. Create brand awareness through the sharing and demonstration of your product knowledge. Demonstrate entrepreneurial spirit within the parameters of the company guidelines.

• Customer Service: Lead by example at all times to promote the Tilbury Touch and exceptional customer service.

• Team Work: Demonstrate a positive and cooperative approach towards your work and your colleagues. Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

• Operations: Ensure the counter/gondola is 'customer ready' from open to close of business. Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day. Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment. Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive. Assist in the execution of events and launches. Maintain consistent communication with Brand field team regarding any counter/gondola needs or concerns. Consistent reporting of shift productivity (Recap of shift supported).

Requirements:

• Minimum of 1 year in Sales Artistry in a Retail environment (experience in Sephora and Ulta preferred)

• Proven track record of achieving daily and event goals and maintaining required SPH

• Strong communication skills, both written and oral

• Ability to build relationships with retail managers and employees

• Exceptional Customer Service

• Cosmetic technical expertise

• Brand Alignment: Ability to retain and share product knowledge and Brand history

• High standards of hygiene and appearance

XML job scraping automation by YubHub