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all closures are sent to the client via the CAFM system Collating and submitting SLA extension requests to the client Adhering to all SLAs/KPIs set against your role and including call answering times, quality assurance, email response times if covering the Helpdesk Utilising CAFM system - Obtaining and Providing mitigation for breached Faults for previous 24 hours (ready for period end) Ensuring compliance with statutory and company procedures across all functions Taking reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions and to co-operate with their employer so far as is necessary to enable them to carry out their statutory duty Having high attention to detail on all work submitted Contributing to reducing levels of customer complaints Undertaking other duties as directed by management</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a 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accuracy in completing all documentation,\nConducting Quality Control activities including routine QC checks during and following study visits,\nAny other duties assigned by manager.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b5658e2f-c9d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Topography","sameAs":"https://jointopo.com","logo":"https://logos.yubhub.co/jointopo.com.png"},"x-apply-url":"https://jobs.lever.co/jointopo/5ca87b21-9f36-41e0-b846-4bef140256b4","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Clinical Research Coordinator","Research Assistant","FDA regulations","ICH/GCP guidelines","Data entry","CRF/EDC","Query resolution","Study start-up","Planning","Monitoring visits","Sponsor correspondence","IP 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