At Discord, our mission is to create belonging for everyone. This role plays a meaningful part in that mission by ensuring our travelers feel supported, informed, and cared for wherever work takes them.

The Travel Services Manager will report to the Senior Director, Workplace.

Key Responsibilities:

• Traveler Experience & Support: Deliver exceptional, high-touch customer service to Discord travelers , acting as the primary point of contact for travel questions, changes, and support
• Champion and promote the travel program to ensure employees understand policies, processes, and available resources
• Develop and facilitate travel training for new hires and existing employees
• Measure and enhance traveler satisfaction

• Logistics & Event Travel: Manage complex, high-volume travel logistics for large-scale company events and onsites, including hotel room blocks for groups of 100–200+ travelers
• Source and manage hotel room blocks for company needs

• Program & Policy Management: Maintain and regularly update travel policies, applying good judgment to gray-area requests
• Evaluate and recommend appropriate levels of company investment in travel
• Drive strong program adoption across the organization
• Collect and analyze data to continuously improve the travel program
• Deliver monthly reporting to provide leadership visibility into travel spend and behavior trends

• Vendor & Partner Management: Manage the relationship with our Travel Management Company (TMC) and Online Booking Tool (OBT) provider
• Onboard and manage external vendors and partners as the program scales
• Participate in contract negotiations with travel service providers

• Cross-Functional Collaboration: Collaborate closely with Finance on policy development and cost management
• Partner with Corporate Security to support traveler safety initiatives
• Build strong cross-functional relationships with teams including Admin, Employee Experience, Finance, Corporate Security, and Procurement

Requirements:

• Corporate Travel Foundation: 2+ years of experience working within the corporate travel ecosystem
• Customer Service & Communication: A strong customer service orientation and excellent interpersonal skills
• Organizational Skills & Judgment: Exceptional organizational skills and ruthless attention to detail, with the ability to manage multiple travelers, events, and stakeholders simultaneously

Benefits:

• This is a temporary W-2 position with benefits, anticipated to run for 9 months with potential to extend/convert
• Candidates must reside in or be willing to relocate to the San Francisco Bay Area
• The US base salary range for this temporary full-time position is $128,000 - 144,000 prorated based on tenure + benefits

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission!

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Responsibilities

• Manage the end-to-end procurement lifecycle.
• Review and validate purchase requisitions to ensure budget and cost center alignment.
• Ensure strict adherence to procurement policy and approval matrices.
• Lead commercial negotiations to achieve cost efficiencies.
• Conduct rate benchmarking and comparative analysis.
• Coordinate contract renewals to avoid unjustified price increases due to customer concerns.
• Monitor vendor performance and enforce service level agreements (SLAs).
• Identify and deliver cost savings through structured sourcing initiatives.
• Monitor agreed savings and release monthly reports on procurement and travel expenditures.
• Support audit and compliance reviews.
• Coordinate domestic and international travel bookings through approved Travel Management Companies (TMC).
• Ensure policy compliance, including approval governance for urgent travel.
• Handle customer issues including cancellations and emergency travel.
• Coordinate visa processing and documentation.
• Handle forex requirements as per policy.
• Act as the single point of contact for sourcing and travel blocking issues.
• Partner with Finance, HR, and Business teams to provide proactive updates and ensure service excellence.

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