Ready to shape how complex oncology trials are delivered in practice?

Accountabilities

• Hold overall accountability for meeting country-level study commitments, ensuring timely delivery of high-quality data.
• Lead Local Study Teams for assigned studies, including CRAs, CSAs and other contributors, promoting collaboration, clarity of roles and strong performance.
• Drive optimal performance and compliance of Local Study Teams with AstraZeneca Procedural Documents, ICH-GCP requirements and local regulations.
• Oversee high-quality clinical and operational feasibility assessments for potential studies, providing robust input into study selection and design.
• Coordinate and manage the site selection process, including identification of potential sites and investigators, initial site quality risk assessments and, where needed, Site Qualification Visits to assess suitability and quality risk.
• Ensure timely submission of applications and documentation to Ethics Committees/IRBs and, in partnership with Regulatory Affairs, support delivery of submissions to Regulatory Authorities in line with local requirements.
• Prepare accurate country-level financial agreements and maintain current study budgets within the clinical financial system, working closely with Director SMM or Director Country Head and Clinical Finance as appropriate.
• Ensure effective set-up and ongoing management of studies within CTMS, eTMF, study finance systems and any other tools or local platforms required by country-specific laws and processes.
• Oversee, manage and coordinate all monitoring activities from site activation to closure according to Monitoring Plans, reviewing monitoring visit reports and providing guidance and support to monitors.
• Conduct co-monitoring visits, accompanied site visits and training visits with study CRAs to drive quality, consistency and development.
• Proactively identify risks, facilitate rapid resolution of complex study issues and escalate when necessary.
• Organize and lead regular, agenda-driven Local Study Team meetings that enable transparent communication, issue resolution and aligned decision-making.
• Build and maintain strong working relationships with Local Study Team members, site staff and global stakeholders to support smooth study execution.
• Report study progress, milestones, risks and mitigation plans to the Global Study Associate Director, Global Study Team and SMM/Study Operations Lead as applicable.
• Contribute to patient recruitment strategies and maintain regular contact with investigators to support enrolment targets.
• Develop, maintain and review a study-level country risk management plan, managing sites, stakeholders, vendors and customers to ensure timely risk identification and mitigation.
• Coordinate closely with National Coordinating Investigator or National Lead Investigator on recruitment and other key study matters where applicable.
• Plan and lead National Investigator Meetings in line with local codes when required.
• Support forecasting for study timelines, resource needs, recruitment, budgeting, materials and investigational product supply.
• Ensure set-up, updating and access to business-critical systems for Safety Reporting, Regulatory Submissions and Clinical Trial Transparency at country level.
• Ensure accuracy and compliance of all study payments in accordance with local regulations and agreements.
• Participate in training and coaching of new Local Study Team members to ensure quality delivery and adherence to ICH-GCP and AstraZeneca procedures.
• Maintain the study eTMF in an inspection-ready state at all times, ensuring documentation is complete, accurate and current.
• Plan and lead audit and regulatory inspection activities in collaboration with the Clinical Quality Associate Director and Quality Assurance teams.
• Contribute insights to process development and continuous improvement initiatives across the organization.
• Keep line managers regularly informed about study status, milestones, key issues and team performance.
• Ensure full compliance with local policies, codes of ethics and business practices in all study-related activities.
• Provide feedback on research trends, competing studies and site/investigator insights that can inform local strategy.
• Collaborate with the local Medical Affairs team as needed to support optimal study delivery and scientific quality.
• Actively support SMM initiatives at local, regional or global level as agreed with line management.

Essential Skills/Experience

• Bachelor’s degree in related discipline with 5+ years of previous experience in the pharmaceutical industry
• Relevant knowledge and ability to fulfill key responsibilities, including but not limited to:

+ Drug development process and related GxP processes, International guidelines ICH-GCP, relevant country regulations, medical knowledge and ability to learn relevant AZ Therapeutic Areas, Clinical Study Management including project management, monitoring, study drug handling and data management. + Personal Effectiveness & Drives Accountability in Others + Learning Agility + Financial, Technology & Process Competency + Active Listening, Fluency in written & spoken business-level English + Act with Integrity & high ethical standards + Effectively lead a team across in-person and virtual settings to deliver shared goals, demonstrates cultural awareness + Identify and champion more efficient delivery of quality clinical trials with optimized cost and time + Ability to travel nationally/internationally as required + Valid driving license, if country employment requirement + Communication & Teamwork – Influencing, Collaboration, Impactful Site conversations + Effective, risk-based thinking – Plans & Aligns, Strategic thinking, Problem Solving, Critical Thinking, + Decision Making, Effective Issue Management + Clinical Study Operations (GCP) & Quality Management – RbQM: Interpreting and implementing the Monitoring Plan, Study site selection & set-up + Deliver Priorities Results & Impact – Project Management, Recruitment/Retention Planning & Action

Desirable Skills/Experience

• Bachelor's degree in the life sciences field is preferred
• Previous experience in Clinical Operations (CRA, SrCRA) or other related fields (Medical Affairs-led or Academic-led studies) is a plus

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Turn launches into cultural moments and reviews into competitive advantages.

Execute the full product PR lifecycle regionally: adapt global messaging, coordinate embargoes across time zones, manage reviewer outreach, and drive post-launch amplification in UK, Nordics, and Benelux across all of Elgato's product categories.

Build and maintain tiered regional media lists across tech, creator-focused, lifestyle, and business publications: UK, Nordics and Benelux.

Develop region-specific reviewer briefing kits that translate specs into creator outcomes and drive the execution of Elgato products strategy in PR across European markets.

Manage seeding strategy and review unit logistics across all covered markets, ensuring key outlets receive early access ahead of embargoes.

Track regional review sentiment, message pull-through, and share of voice. Feed insights back to PR Lead and product/marketing teams.

Strategic PR & Thought Leadership

Shape the regional narrative. Bring global stories to life locally.

Adapt global story angles for regional relevance, identifying local hooks around creator economy growth, gaming culture, and professional AV convergence in European markets.

Identify regional placement opportunities for thought leadership content (executive bylines, op-eds) in European tech and business publications.

Contribute to quarterly PR plans with regional objectives, target outlets, story angles, and KPIs aligned to market-specific business goals.

Monitor competitive communications across European markets weekly. Flag opportunities for Elgato to lead regional industry conversations.

B2B, Pro AV & Trade PR

Extend Elgato’s reach into European professional markets while keeping the brand authentic.

Adapt B2B messaging for European enterprise buyers, IT decision-makers, and AV integrators, emphasizing reliability, scalability, deployment simplicity, and total cost of ownership.

Write for European Pro AV and broadcast trade press in the language integrators and engineers speak.

Localize vertical positioning for corporate communications, education, houses of worship, and broadcast/production segments across European markets.

Support case study development by sourcing European customer stories and coordinating approvals.

Support EMEA B2B team with trade media outreach, European distributor announcements, and regional trade show PR.

Event & Speaker PR

Make Elgato unmissable at every European event that matters.

Develop event PR timelines for European shows: pre-event outreach, on-site media appointments, demo coordination, and post-event follow-up.

Identify and secure regional speaking opportunities at European events and relevant podcasts/webinars.

Prepare speaker briefing docs, talking points, and executive bios tailored to European audience context.

Compile post-event reports with regional coverage analysis, key conversations, and actionable learnings.

Crisis & Issues Management

Protect the brand. Move fast, stay calm, be transparent.

Execute regional crisis response following global playbooks, adapting messaging for European market nuances and media expectations.

Draft regional holding statements and Q&A documents that can be activated within hours, coordinating with PR Lead on messaging alignment.

Provide real-time regional media monitoring during active situations, flagging escalation risks in European press.

Coordinate with Corsair corporate communications when issues have European or parent-company implications.

European PR Coordination

Align the European PR network.

Coordinate with European PR team to ensure consistent messaging and launch timing across European markets.

Adapt global messaging frameworks and launch playbooks for European market nuances (language, cultural context, retail landscape).

Collaborate with European PR team on PR best practices to elevate media coverage quality and consistency.

Build and maintain media database across all covered markets.

AI-Powered PR (Cross-Cutting)

Use AI to elevate every aspect of the work.

Contribute to Elgato’s AI search visibility by systematically building regional earned media citations that feed into AI-generated search answers.

Leverage AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate regional press release adaptation, pitch development, and briefing document creation.

Use AI-powered media monitoring to surface regional coverage trends, competitive signals, and emerging story angles across multiple European markets and languages.

Apply AI to media list research, journalist profiling, and outlet analysis to improve targeting precision across UK, Nordics, and Benelux.

Build AI-assisted workflows for regional coverage reporting and earned media value tracking.

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Key responsibilities include: Acting as the local medical leader responsible for developing a tailored strategy to meet the AZ USMA priorities in the disease area, as well as the local specificities and patient needs. Developing strong working relationships in different external business settings (e.g. academia, hospitals, managed markets, private practices). Leading scientific exchanges with oncologists, urologists and key members of the MDT. Gathering insights on the treatment landscape, evolving healthcare environment and practice, barrier to optimal treatment and patient care or opportunities to improve outcomes of patients with cancer. Communicating internally insights, findings, and propose actions to improve patient care and outcomes. Discussing with KOLs data and educational gaps to ensure adequate use of our medicines and to inform our R&D strategy to address patient needs. Summarizing appropriate clinical data into accurate and balanced information and clearly and concisely convey the most relevant information. Staying current with scientific knowledge (e.g. marketed and emerging products, competitors’ activities, key healthcare trends, anatomy & physiology; pathophysiology in relevant disease states, and current therapeutic interventions related to disease states. Attending relevant scientific meetings and conferences. Collaborating with Clin ops on Ph3 trials from feasibility to execution of trials. Discussing and following-up on ESRs.

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This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes.

You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.

Key responsibilities include:

• Leading discovery and qualification: running structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics
• Owning solution design and technical validation: translating business needs into clear solution approaches, validation plans, and customer-facing recommendations
• Making value tangible: delivering demos, workshops, and first-workflow experiences tailored to the customer’s business context
• Driving first value, onboarding, and early adoption: owning the path from signed deal to first live workflow, ensuring customers reach value quickly
• Unlocking expansion: identifying additional teams, workflows, and use cases where Synthesia can deliver more value

To succeed in this role, you will need:

• 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
• Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
• Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
• Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
• Comfortable across SaaS, AI, or enterprise technology environments
• Able to manage multiple priorities with pace, structure, and sound judgment
• Strong problem solver who brings clarity to ambiguity
• Builder mindset with high ownership and a bias for action
• Effective cross-functional partner who cares about outcomes, not activity

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This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes.

You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.

Lead Discovery and Qualification

• Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics
• Challenge vague requests and reframe them into clear, high-impact use cases
• Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support
• Surface adoption, technical, and organisational risks early, before they derail the deal or weaken rollout

Own Solution Design and Technical Validation

• Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations
• Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes
• Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction
• Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal

Make Value Tangible

• Deliver demos, workshops, and first-workflow experiences tailored to the customer's business context
• Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans
• Position Synthesia clearly against alternatives and handle objections with commercial credibility
• Turn product interest into business conviction by showing where Synthesia fits and why it matters

Drive First Value, Onboarding, and Early Adoption

• Own the path from signed deal to first live workflow, ensuring customers reach value quickly
• Build onboarding that drives behaviour change and usage, not just product understanding
• Define early success measures, track them tightly, and intervene fast when adoption risk appears
• Establish the conditions for repeatable usage, strong champions, and broader rollout

Unlock Expansion

• Identify additional teams, workflows, and use cases where Synthesia can deliver more value
• Define the right starting point and a credible path to broader adoption over time
• Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway
• Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion

Build Repeatability Across the Business

• Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale
• Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries
• Turn customer insight into structured product, positioning, and go-to-market feedback
• Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle

Operate as a True Cross-Functional Leader

• Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging
• Align with Customer Success on adoption risk, rollout design, and expansion opportunities
• Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes
• Act as a connective layer across teams, ensuring customer needs are translated into action and business impact

About You

• 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
• Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
• Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
• Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
• Comfortable across SaaS, AI, or enterprise technology environments
• Able to manage multiple priorities with pace, structure, and sound judgment
• Strong problem solver who brings clarity to ambiguity
• Builder mindset with high ownership and a bias for action
• Effective cross-functional partner who cares about outcomes, not activity

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Your primary focus will be on conducting discovery with customers to understand business objectives and uncover new use cases. You will establish and maintain a trusted advisor relationship with customers, ensuring they realize value from their investment in Synthesia.

Key responsibilities include:

• Building and nurturing strong relationships with key stakeholders to drive retention and growth
• Conducting discovery with customers to understand business objectives and uncover new use cases
• Establishing and maintaining a trusted advisor relationship with customers
• Acting as a subject matter expert for the practical application of Synthesia within enterprises
• Monitoring utilization and deploying strategies to increase user engagement, adoption, and satisfaction
• Leading Quarterly Business Reviews with senior stakeholders in attendance
• Ensuring ROI and value is communicated and understood by the customer
• Proactively monitoring customer health, including potential risks to renewals and expansion opportunities
• Owning commercial conversations and all aspects of the renewal process
• Collaborating with internal teams to ensure seamless onboarding, support, and resolution of customer issues

Requirements:

• Customer-facing experience in Customer Success Management, Client Service, Account Management, or similar ideally in B2B SaaS
• A customer-centric mindset with a passion for delivering exceptional customer experiences
• Proactive and organized with the ability to prioritize against competing demands
• Experience in managing a book-of-business along with KPIs
• A track record in managing account risk, forecasting accurately, and identifying growth opportunities
• Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption
• Strong discovery skills resulting in a clear understanding of business goals and use case identification
• Experience using sales methodology frameworks to close renewals (MEDDPICC preferred)
• Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
• Excellent communication, listening, and presentation skills with the ability to address objections or concerns on the fly
• Ability to work collaboratively with cross-functional teams, including sales, product, and support

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series E startup
• Hybrid working environment
• 100% Medical, Dental & Vision
• 401k Plan
• Paid parental leave
• 25 days of annual leave + Public holidays + paid sick leave
• Fun culture with regular socials
• A generous referral scheme
• A brand new computer + monitor

Salary: $140,000 - $160,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.

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You'll be responsible for driving operational excellence, leading a high-performing team, and ensuring strong compliance across safety, quality, and logistics. This is a fast-paced, people-focused role where strong leadership, organisation, and commercial awareness are key.

Key Responsibilities

• Lead and coordinate daily warehouse operations to meet retail, digital, and production deadlines
• Coach and develop team members, fostering a positive and accountable culture
• Plan labour requirements and manage wage costs in line with budget
• Coordinate with freight providers to ensure cost-effective and timely import/export logistics
• Oversee accurate receipt, storage, rotation, and system entry of all stock into ERP/MRP systems
• Ensure efficient picking, packing, and dispatch of orders to ANZ stores
• Lead stocktakes and implement controls to minimise loss, damage, and wastage
• Manage recruitment, onboarding and continuous learning and development opportunities
• Drive team performance through regular feedback and training, and proactive management of employee relations matters
• Ensure compliance with Good Manufacturing Practices (GMP) and maintain product quality standards
• Maintain accurate documentation, SOPs, FIFO processes, and Dangerous Goods compliance
• Be engaged in strategic, longer-term Manufacturing projects as they arise in driving the overall objectives and goals of the business
• Promote a strong health, safety, and wellbeing culture, ensuring compliance with all safety procedures and equipment standards

Skills, Knowledge & Expertise

• Minimum 5 years’ experience in warehouse, logistics, or distribution, ideally within food, FMCG, or cosmetics industries
• Current Forklift Licence (or willingness to obtain)
• Certified in Air and Sea Dangerous Goods (DG) handling (or willingness to obtain), with a strong understanding of relevant regulations
• Proficiency in Microsoft Office and Google Workspace applications
• Proven experience working with ERP/MRP systems
• Proven experience in people management and team development, including recruitment, induction, performance management, conflict resolution, and handling difficult conversations
• Ability to work collaboratively and effectively with different levels of staff and management
• Ability to work under pressure and to meet deadlines in a timely manner
• A proactive, solutions-focused mindset with strong attention to detail
• Demonstrate a strong ethical compass and are passionate about our brand values and beliefs

Benefits

• Benefits such as paid birthday leave and a generous discount on LUSH products.
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.
• Opportunity for growth and to join a leading global fresh handmade cosmetic manufacturer.
• A supportive team environment where your input and opinion are valued.
• A dynamic and progressive work environment that celebrates diversity.

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At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Mid-Level Retirement Account Executive (401k Sales)

As a Mid-Level Retirement Account Executive at Gusto, you will support small and mid-sized businesses by helping them adopt, expand, and convert 401(k) and retirement plans.

In this role, you’ll act as a consultative retirement advisor, engaging customers through a blend of inbound opportunities and targeted outbound outreach into high-propensity accounts within Gusto’s existing customer base.

You’ll lead structured, compliant sales conversations, guide customers through decision steps, and move opportunities toward closure using defined workflows and AI-enabled tools.

This role focuses on high-volume SMB deal cycles, while also supporting slightly more complex mid-sized customers that require deeper discovery and coordination.

You’ll guide business owners through retirement decisions by educating them on plan options, compliance basics, tax advantages, and employee benefits,driving meaningful ARR growth while building strong sales fundamentals.

Key Responsibilities

Inbound & Targeted Outbound Retirement Sales Motion

Manage a mix of consultative inbound retirement opportunities and targeted outbound outreach into high-propensity customer segments

Execute a structured, insight-led outbound motion into Gusto’s customer base, tailoring outreach based on company maturity, payroll signals, benefits footprint, and prior engagement history.

Own high-volume SMB retirement sales cycles from discovery through close, with exposure to moderately complex mid-size customer deals

Own the end-to-end sales process for high-propensity SMB accounts, from initial discovery of retirement needs to final plan adoption and “Plan Sponsor” authorization.

Leverage AI-powered tools to prioritize opportunities, personalize follow-ups, and reduce administrative work

Consultative Retirement Engagement

Conduct daily consultative retirement conversations to understand customer goals related to hiring, retention, tax strategy, and compliance

Educate customers on 401(k) basics, plan design options, pricing, employer match considerations, and conversion timelines

Clearly articulate the value of Gusto’s retirement solution as a simple, modern alternative to legacy providers

Competitive Plan Migration & Switcher Management

Partner with customers who maintain existing 401(k) plans with external providers and are seeking to migrate to Gusto’s Retirement platform

Lead discovery to collect and review existing plan documentation, contracts, and service agreements, ensuring a clear understanding of plan structure, pricing, and fiduciary obligations

Collaborate closely with Gusto’s Legal, Compliance, and Retirement Operations teams to design a compliant switcher strategy that meets regulatory requirements and platform capabilities

Guide customers through the end-to-end plan switcher process, setting clear expectations, mitigating risk, and ensuring a seamless transition to Gusto’s retirement offering

Pipeline Management & Sales Execution

Maintain an organized retirement sales pipeline in Salesforce, including accurate call notes, opportunity updates, and follow-up tasks

Support forecasting accuracy by keeping pipeline stages and close dates up to date

Partner cross-functionally with Retirement Product, Marketing, Operations, and Compliance to ensure smooth deal handoff and onboarding

Market Insight & Customer Feedback

Capture complex customer questions, objections, and competitive insights from daily conversations

Share feedback with leadership and cross-functional partners to help refine messaging, sales plays, and enablement

Quota Ownership & Performance Accountability

Own and work toward achieving a monthly ARR quota driven by new 401(k) sales, plan switchers, and customer expansion

Operate with consistency and urgency in a high-activity, high-expectation sales environment

Continuous Improvement & Team Contribution

Participate in daily team huddles and 1:1s to review priorities, pipeline, and skill development areas

Actively seek coaching and apply feedback to improve discovery, objection handling, and close rates

Contribute to team success by sharing learnings, talk tracks, and wins

Here’s What We’re Looking For

2-4 years of quota-carrying sales experience as an Account Executive, Account Manager, or similar role

Prior experience with outbound prospecting, including calls and email-based outreach

Experience in SaaS, benefits, fintech, or financial services preferred

Interest in or exposure to 401(k), retirement, or benefits sales is a plus

Familiarity with Salesforce CRM and sales engagement tools

Strong communication, organization, and time-management skills

Learner’s mindset with a deep commitment to continued growth and development

Motivation to thrive in a fast-paced, metrics-driven role while helping small businesses support their employees’ financial futures

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Key responsibilities include:

• Leading the post-sale engagement, retention, and growth of customers in the Greater China region, in partnership with the Account Executive
• Supporting expansion of accounts by identifying opportunities, driving business outcomes, and ensuring customers are successful in partnership with the account team
• Building and fostering relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
• Evangelizing Stripe customer success stories and customer success systems and processes
• Articulating and driving customer use cases, customer value, and expansion while maintaining trusted customer advisor status
• Serving as a trusted payments and commerce advisor to the customer and educating them on the use and benefits of our products and our industry
• Performing quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
• Advocating for the customer to internal stakeholders and sharing customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• Driving overall account health, including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Requirements include:

• 7+ years of experience in a client-facing role, ideally in customer success, managing relationships with large, global, and complex organizations across Greater China
• High proficiency in English and Chinese
• Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing complex projects and/or programs
• Willingness to tackle things on your own
• Ability to navigate data and people to find answers
• Capability to work well with a wide range of people, both internally and externally
• Motivation and flexibility to work well in a high-growth environment where things change quickly

Preferred requirements include experience working within a high-growth technology company and experience with consumption-based businesses.

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You'll own high-value engagements where we collaborate directly with customers to build and deploy agents into their most critical business processes. This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion.

You will champion our mission in the field, ensure world-class delivery, and bring insights back to our product and research teams on a regular basis. You'll own engagements end-to-end, from SOW through production deployment.

You'll work alongside Forward Deployed Engineers who build the technical solution, while you own product scoping, stakeholder management, value measurement, and the organisational complexity that comes with deploying AI agents in enterprise environments.

You need to be technical enough to hold architecture conversations with engineering stakeholders and polished enough to represent Anthropic to high-level executives in high-stakes environments.

Responsibilities:

• Manage the technical delivery plan for each engagement.
• Structure the SOW by clearly defining the scope, steps, dependencies, success criteria, and value hypotheses.
• Translate customer commercial objectives into a sequenced roadmap that our FDEs execute.
• Supervise technical discovery: map customer workflows, identify constraints, define the MVP, and shape the solution architecture for custom agent deployments.
• Lead the execution and delivery of daily engineering work within Anthropic and customer teams. Ensure project progress is smooth and sequenced. Make real-time trade-offs on scope and priority to preserve the critical path.
• Ensure product scope for field missions: define the MVP, write requirements documentation, prioritise the engineering backlog, and manage scope against success criteria as requirements evolve. Manage the кури relationship throughout delivery. Organise executive briefings, manage communications with stakeholders regarding technical leads and supply, and represent Anthropic to high-level commercial and technical executives in terms of technical credibility.
• Measure value and ROI: define impact hypotheses, establish baselines and key performance indicators, conduct pre- and post-deployment measurements, and communicate results to executive sponsors.
• Codify reusable solution patterns, evaluation frameworks, and technical manuals.
• Record best practices from various interactions and transmit signals from the field to Product and Research teams to improve our platform and models.
• Navigate enterprise and regulatory complexity: security audits, legal approvals, procurement processes, compliance requirements, and organisational dynamics.
• Manage scope and change: manage evolving requirements, define expectations, negotiate contract modifications, identify risks upfront, and signal them with clear context, as needed.
• Manage delivery operations: sprint ceremonies, review milestones, and progress reports.
• Visit customer sites to build relationships, unlock deliveries, and accelerate adoption (target 25-50%).

Requirements:

• More than 5 years of technical leadership experience with customers. This can include technical engagement management, technical program management, or technical product management, in startups/founders, technical profiles, professional services, consulting, or enterprise software.
• Have deployed AI agent-based solutions using AI, ML, or LLM. You understand applicable models, integration approaches, and real-world realities.
• Be able to hold architecture conversations with engineering stakeholders, evaluate technical trade-offs, and test technical decisions under pressure. You won't write production code, but will be responsible for leading technical engagement direction alongside Forward Deployed Engineers.
• Have experience delivering complex, high-stakes technical projects for enterprise customers, where results depend on close coordination and rapid decision-making, ideally in multiple activities within regulated sectors.
• Have an assertive personality: be comfortable, credible, and able to represent Anthropic to high-level executives in high-stakes environments. Overcome ambiguous contexts and bring structure where there isn't.
• Have a builder mindset: here to create a function, not occupy it.

Additional assets:

• Experience in financial services, healthcare, life sciences, or pharmaceutical industries.
• Experience in a deployed engineering firm or professional services and consulting firms.
• Exceptional understanding of LLM capabilities and limitations.
• Experience with regulated industries and compliance requirements.
• Experience managing delivery teams with integrated engineers on customer sites.
• Familiarity with AI agent frameworks, usage tool models, and orchestration architectures.

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As a key member of our sales team, you will be responsible for closing net new business with a focus on professionally funded companies, becoming a trusted account advisor by managing accounts and being strategic in both inbound and outbound sales, and engaging with businesses at all points of the sales cycle.

We offer a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. Our offices are located in San Francisco and New York City, and we require a minimum of two coordinated days in the office per week.

Responsibilities:

• Close net new business with a focus on professionally funded companies
• Become trusted account advisors by managing accounts and being strategic in both inbound and outbound sales
• Engage with businesses at all points of the sales cycle, including prospecting, product demonstrations, onboarding, and close
• Develop strategic plans on how to close more companies and generate more revenue
• Focus on self-development with daily training and enablement
• Work closely with Startups Ambassadors to bring in referrals

Requirements:

• 18+ months of Outbound B2B SaaS Sales experience
• 6+ months of B2B SaaS closing experience
• Excels in conversations with c-suite executive decision makers
• Experience carrying quota
• Consistently in the top 10% of the stack ranking
• Proven track record of hitting and exceeding quotas

Compensation: The expected OTE range for this role is USD $122,026 - $152,533.

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You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

You will act as the primary point of contact for Cloudflare customers and will be 'the face of the business'.

You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.

You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.

You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.

This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews.

To succeed, you will need to:

• Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.

• Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.

• Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions.

• Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.

• Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention.

• Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.

• Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution.

• Triage and manage inbound inquiries, gathering necessary detail for internal follow-up.

• Identify areas for improvement with internal processes.

Required skills, knowledge and experience:

• Strong communication skills in German and English (verbal and written)

• Bachelor's degree required, Master's degree is a plus

• 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management

• Strong understanding of computer networking, application and network security, and 'how the internet works'

• Strong relationship-building skills and experience working with high value enterprise-level customers.

• Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure

• Excellent interpersonal communication and presentation skills.

• Experience with customer negotiations and handling difficult customer conversations

• High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction.

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As an Account Executive covering the Nordics, you'll drive expansion within an assigned install base by uncovering new opportunities, engaging additional buying centers, and closing high-impact growth deals across Dropbox Business Enterprise, Dropbox Dash, and Dropbox Replay.

You'll thrive here if you enjoy hunting within accounts, navigating multi-stakeholder enterprise cycles, and tailoring messaging to Nordic business culture,while operating day-to-day in English and engaging customers in Swedish, Danish, and/or Finnish.

Responsibilities

• Own the full sales cycle across the Nordics territory, from prospecting through negotiation and close.
• Generate and manage pipeline through outbound prospecting, account mapping, events, partners, and inbound conversion.
• Build strategic territory plans and maintain disciplined pipeline hygiene to forecast accurately and exceed revenue targets.
• Lead value-driven discovery with IT, Security, Compliance, Procurement, and Line-of-Business leaders.
• Position Dropbox as a strategic platform by aligning multiple products to measurable customer outcomes.
• Navigate complex enterprise buying processes, aligning stakeholders and managing procurement cycles.
• Build trusted relationships with mid-level and executive decision-makers across technical and business functions.
• Partner cross-functionally with Solutions Consulting, Customer Success, Product, and Marketing to close complex deals.
• Act as the voice of the customer to influence product roadmap and go-to-market strategy.
• Deliver compelling enterprise product demonstrations and confidently address technical, security, compliance, and AI-related requirements.

Requirements

• 4+ years of B2B SaaS closing experience with consistent quota achievement.
• Proven track record of expanding existing accounts by engaging new teams and senior stakeholders.
• Fluency in English plus professional fluency in Swedish, Danish, or Finnish (priority), able to run end-to-end discovery and commercial conversations.
• Strong discovery and value-selling skills, translating business challenges into quantified outcomes.
• Experience selling to mid-market and/or enterprise customers across multi-stakeholder buying groups (IT, Security, Procurement, Business).
• Strong CRM discipline (Salesforce or equivalent) with accurate forecasting and structured account planning.
• Hunter mentality with proactive pipeline generation and opportunity creation.
• Business-savvy, curious, and able to clearly articulate complex products.
• Collaborative, accountable, and comfortable operating in fast-paced, ambiguous, Virtual First environments (with Nordic travel as needed).
• Highly organized, able to manage multiple complex sales cycles simultaneously.

Preferred Qualifications

• BA/BS degree or equivalent practical experience
• General knowledge of AI and its enterprise use cases
• Experience hunting and managing mid-market to enterprise accounts (200–1000+ seats; ~30–80 accounts)
• Experience selling multi-product/platform solutions (vs. single-point solutions)
• Familiarity with Nordic enterprise buying dynamics and procurement processes
• Experience working in a Virtual First or distributed sales environment
• Exposure to governance, compliance, or security-focused conversations

Compensation

United Kingdom Pay Range £109,700-£148,400 GBP Ireland Pay Range €96.100-€129.900 EUR Germany Pay Range €124.100-€167.900 EUR

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As an Associate Solutions Consultant, you will:

• Paint the vision of the Figma Platform and guide customers in realizing the value of expansion
• Conduct technical discovery with product teams to uncover pain points across ideation and prototyping, design systems, design-to-dev handoff, and developer workflows
• Create presentations and tailored demos to showcase proposed solutions
• Advise on deal strategy by helping AEs qualify opportunities, assess technical risk, and progress deals forward
• Own IT and Security relationships during the deal cycle by addressing security questionnaires and enterprise requirements, in order to help customers adopt the platform securely and at scale
• Collaborate with Product and Engineering to quantify customer needs and help influence the product roadmap
• Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
• Create thoughtful content to delight customers and internal partners surrounding the Figma platform

We'd love to hear from you if you have:

• 4+ years professional experience including 2+ years positioning software in a presales capacity
• Experience selling to or working within product development teams, including design, engineering, or product
• Demonstrated ability to adapt to new technologies and learn quickly

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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Responsibilities:

• Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive
• Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.

Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience

• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

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You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.

Responsibilities:

• Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation

• Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success

• Support customers building with both the Claude API and Claude for Work

• Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives

• Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack

• Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases

• Identify common integration patterns and contribute insights back to our Product and Engineering teams

• Travel occasionally to customer sites for workshops, technical deep dives, and relationship building

• Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns

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You will collaborate with product, treasury, engineering and marketing teams to develop deep product and industry knowledge and drive strategic deals.

You will be instrumental in leading in-depth product discussions with existing and prospect users Globally – and building and executing against our go to market strategy.

Responsibilities:

• Lead complex new and renewal deals when related to Stripes payout capabilities and tailored solutions

• Deeply understand the sales process and competitors offerings in terms of payouts, with a strong emphasis to overcoming competition to win all deals

• Synthesize and relay customer feedback and our findings to inform Stripe’s product roadmap

• Engage with Product, Marketing and Account teams to help amplify our growth trajectory globally

You are an adept sales, partnerships or BD person, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEO, CTO and CFO.

You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.

You’re as comfortable working with clients as with internal stakeholders (including executives).

You’re excited to become an expert and to share your knowledge.

You’re an organized self-starter, an excellent communicator who is highly analytical and has a track record for improving the processes and organizations around you.

Minimum requirements:

• 5+ years of sales or business development experience at a technology company and a track record of top performance, working specifically on enterprise or strategic accounts

• 5+ years of experience selling payments to large enterprise merchants

• A proven ability to build strong collaborative working relationships with business partners internally and externally

• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment

• A proven ability to be a self-starter capable of driving business results without significant supervision

• An enthusiastic “roll up your sleeves” mentality

• Excellent verbal and written communication skills

• Strong presentation skills, particularly for in-person meetings with multiple stakeholders

• Proven ability to lead complex negotiations involving bespoke commercial agreements

• Ability to understand complex technical requirements and craft solutions across multiple stakeholders

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As an Account Executive (Existing Business) on the Stripe Platforms team, you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world.

Responsibilities

• Directly manage and nurture a named account list and develop account plans for winning and expanding business with upper middle market and enterprise companies
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as needed
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models
• Develop outbound strategies to create and nurture opportunities
• Own the full sales cycle from lead to close for upper middle market and enterprise companies
• Develop relationships with executive stakeholders at new and existing clients
• Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses
• Lead and contribute to team projects to develop and refine our sales process
• Engage with Product and Engineering teams to help drive product strategy

Who You Are

You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets.

Minimum Requirements

• 7+ years of sales experience, preferably selling a technical product, with a track record of top performance
• Extensive experience directly selling a technology product or service, preferably at an API-first company, with a record of top performance
• A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition
• Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies
• An ability to understand complex technical problems and understand how Stripe’s solutions can address them
• A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal
• Strong presentation skills
• Proven ability to lead complex negotiations involving bespoke commercial agreements
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of the space
• Experience in or excitement in learning about financial technology infrastructure
• Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner

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You'll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn.

You'll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC and Command of the Message) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes.

Must be located in Central, Mountain, or Pacific Timezones in the US.

Key responsibilities include:

• Owning and managing a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities.

• Focusing on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment.

• Articulating the value of GitLab's AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs.

• Building and maintaining a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals.

• Documenting buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles.

• Collaborating with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab's footprint while delivering added value for customers.

• Supporting customer adoption of GitLab solutions, proactively working to reduce churn and contraction, and participating in quarterly forecasting and territory planning.

• Contributing to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker.

Key qualifications include:

• Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams.

• Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion.

• Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes.

• Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation.

• Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies.

• Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned.

• Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab's DevSecOps platform.

• Willingness to travel to meet customers and attend events as needed, and openness to bringing relevant, transferable sales experience from a variety of backgrounds.

The Commercial Account Executive - Mid-Market role sits within GitLab's broader Sales organization, focused on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform.

You'll be part of a distributed team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners who work asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes.

Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption.

We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices.

For more on how we work, see the Commercial Account Executive Handbook.

Base salary range for this role's listed level is currently $66,300-$117,000 USD for residents of the United States only.

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Responsibilities:

• Build, lead, and scale a GovTech sales team, including hiring top talent, setting clear performance expectations, and providing coaching and development

• Develop and execute go-to-market strategies for selling directly to Systems Integrators, DIB primes, and GovTech ISVs,including market segmentation, competitive positioning, and revenue forecasting

• Own GovTech revenue targets and ensure team performance against quotas, while providing visibility into pipeline health and deal progression across the partner segment

• Establish and cultivate C-suite and senior executive relationships at major SIs and DIBs, serving as Anthropic's senior point of contact for strategic partner engagement

• Win new business by helping SIs with prime contracts integrate AI into their technology stacks and consulting practices to differentiate their offerings, accelerate delivery, and integrate into government customer workloads.

• Establish and refine sales processes, methodologies, and playbooks specific to GovTech segment.

• Build and manage strategic relationships with cloud service providers (AWS, GCP) to align technical and commercial aspects of partner deals and create scalable go-to-market motions

• Synthesise market feedback and customer insights to inform product roadmap and competitive strategy, working closely with product and marketing teams

• Partner with legal, compliance, and delivery teams to ensure successful contract execution and customer satisfaction across the GovTech ecosystem

• Implement metrics, reporting, and performance management systems to drive team accountability and continuous improvement across the partner sales organisation

• Represent Anthropic at industry events, partner summits, and with key stakeholders, establishing our brand as the trusted AI partner for GovTechs

You may be a good fit if you have:

• 10+ years of enterprise sales experience with 4+ years managing sales teams selling directly to SIs, DIBs, and GovTech ISVs, with a proven track record of scaling revenue and building high-performing organisations

• Demonstrated ability to build, maintain, and leverage C-suite and senior executive relationships at major SIs, DIB primes, and GovTech companies,with an existing network of contacts across the federal partner ecosystem strongly preferred

• Deep understanding of SI and DIB business models, buying processes, technology evaluation criteria, and how partners operate within federal procurement frameworks

• Demonstrated ability to hire, develop, and retain top sales talent while creating a culture of performance and accountability

• Experience developing and executing go-to-market strategies for emerging technologies sold to and through public sector partners

• Extensive experience with federal contracting vehicles, procurement mechanisms, and compliance requirements including FAR/DFAR, FedRAMP, and agency-specific security standards

• Strong track record of consistently exceeding team revenue targets and building predictable, scalable sales motions in a partner-driven model

• Proven ability to build and manage strategic channel partnerships and ecosystem relationships, including coordination with cloud providers in complex deal scenarios

• Strong technical acumen with the ability to engage credibly with partners' engineering teams and navigate complex technical sales conversations

• Security clearances preferred

• Excellent communication and relationship-building skills across all levels, from technical teams to C-suite and senior executive leadership at partner organisations

• Experience implementing sales methodologies, CRM systems, and performance management processes

• A passion for safe and ethical AI development, with the ability to articulate its value and importance in government contexts to build trust with federal partner stakeholders

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We are a global company with a strong company culture and employees located in over 14 countries. Yubico's headquarters are based in Stockholm, Sweden and Santa Clara, CA.

The Role: Yubico has become the standard for strong authentication at scale in 9 of the top 10 technology firms and we are well on our way to doing the same across the State, Local, and Educational sector.

Yubico is looking for a dynamic, experienced Enterprise Account Director to join our expanding US Federal / SLED sales team. This individual will work with the team, whose main focus is rapidly growing the Yubico Federal / SLED customer base and prospects to drive revenue and enterprise utilization throughout departments and agencies.

Tasks & Responsibilities:

• Develop and execute your strategic and tactical business plan to drive revenue and large scale adoption of YubiKeys within the SLED Space

• Own the revenue number (sell to and sell through) for your area by:

• Expanding existing relationships

• Defining and landing new strategic relationships

• Providing thought leadership to customers and, when available, at industry events

• Develop strong SLED champions who actively advocate for Yubico

• Report to the Vice President of Public Sector and work directly with marketing and operations to drive scalable and efficient fulfillment

• Develop the Yubico partner community to service the needs of your customers and prospects

Skills & Experience:

• Minimum 5+ years of experience in a similar role

• Deep understanding and experience in selling technology

• Track record of over achievement in selling, in both direct sales and through government contractors and SI’s

• Comfortable having both business and high level technical conversations with a CTO, CIO or CISO for SLED agencies and departments

• Ideally, understand the IT security marketplace

• Preferably resides in California or western U.S.

Additional Information

Our U. S. benefits are designed for your overall well-being:

Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.

Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.

Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.

Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.

Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.

Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).

Commuter Benefits. If you need to commute to the office, we offer commuter benefits.

Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, or any other protected characteristic.

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Department: Administration

Job Description:

UnitedMasters is building a marketplace that connects artists, brands, and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties.

Through the combination of UnitedMasters' music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform.

The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency).

What's the Role

UnitedMasters is seeking a Vice President, Artist & Label Marketing to lead marketing strategy and execution across our exclusive artist roster and growing label services business. Some of our exclusive artists include BigXThaPlug, Brent Faiyaz, and FloyyMenor. This is a senior leadership role responsible for defining the marketing vision for artists and labels while building and leading a high-performing team.

This role blends long-term strategy with day-to-day execution. You will set the roadmap, lead major campaigns and releases, develop talent, and partner closely with artists, managers, and cross-functional teams to drive impact and results. This role sets the creative bar for UnitedMasters' artist and label marketing by defining what 'great' looks like across brand, storytelling, and campaign execution.

Responsibilities

• Own the marketing vision and execution for UnitedMasters' exclusive artist roster and label services business including BigXThaPlug, Brent Faiyaz, and FloyyMenor
• Set and uphold a high creative standard across all campaigns, ensuring each release reflects strong storytelling, cultural relevance, and artistic integrity
• Develop long-term strategies while balancing excellence and accountability in day-to-day execution
• Serve as a strategic thought partner to senior leadership on artist growth, brand positioning, and market opportunity

Drive Marketing Excellence Across Releases

• Oversee campaign strategy, release planning, and marketing execution across all exclusive artists
• Ensure excellence in operations including timelines, deliverables, and cross-functional coordination
• Build and manage project budgets in partnership with Finance and maintain accountability
• Partner with Creative, Digital, Commerce, A&R, Publicity, and Sync teams to ensure seamless execution
• Maintain campaign visibility and accountability through reporting, updates, and performance tracking

Lead, Build & Inspire a Team

• Lead and invest in growing a high-performing Artist & Label Marketing organization
• Mentor, and develop marketing talent
• Foster a culture of creativity, accountability, and high performance
• Promote collaboration without sacrificing individual ownership or excellence

Partner with Artists, Managers & External Stakeholders

• Serve as a senior marketing advisor to artists and their teams
• Present strategies clearly and persuasively to artists, managers, and partners
• Build trust-based relationships across the roster
• Engage in pitching and strategic conversations as needed

Collaborate Across the Enterprise

• Partner closely with Digital, Commerce, Brand Partnerships, Product, and International teams (Brazil)
• Collaborate with Brand Partnerships, Sync, and Product teams to unlock additional artist opportunities
• Develop integrated campaigns and content strategies that extend beyond streaming

Requirements

• 8-12+ years of experience in music marketing across artist and/or label environments
• NY-Based or willing to relocate
• Senior leadership experience building and managing teams
• Track record of developing and executing successful marketing strategies
• Experience working cross-functionally at an executive level
• Strong operational and financial acumen
• Experience in fast-moving, high-growth organizations preferred

Salary Hiring Range:

$200,000 - $260,000 + bonus eligibility

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The ideal candidate will be a versatile, adaptable individual who enjoys the challenge of a varied and collaborative role. You will enjoy problem-solving, getting to the detail, understanding how clients can make the best use of our product, and helping new clients launch successful new propositions and businesses.

Key responsibilities include:

• Supporting early-stage conversations, running client workshops and demos, helping to identify and qualify genuine opportunities.
• Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and proposition in the market, ensuring that we build a reputation based on trust and excellence.
• Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.
• Taking ownership of selected strategic opportunities. Being the client's advocate throughout, building a dialogue and trusted relationship with them, and understanding their strategic vision, issues, and needs.
• Project managing opportunities and building the client's confidence in our platform and organisation, bringing the technical expertise to the discussions, and following through reliably on our promises.
• Managing commercial and contractual conversations.
• Working with our client solutions teams through the Discovery and Delivery phases providing client relationship and commercial support

Requirements:

• You have worked for a few years in a reputable consulting organisation and gained experience across a number of banks and situations, and you are now looking to apply your advisory skills into practice.
• You have experience in financial services (ideally retail or business banking) and an understanding of issues and challenges in relation to bank IT systems and projects.
• You are inquisitive with strong analytical skills and like the detail of understanding client issues, needs, and concerns.
• You have a technical aptitude and curiosity.
• You have the confidence to ask insightful questions and engage in conversation with senior bank executives.
• The ability to be self-motivated in a highly autonomous environment, in a collaborative team with a flat structure.
• You have strong presentation and facilitation skills.
• You have attention to detail but you can also see the big picture and articulate a value proposition.
• You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions).

Benefits:

• 25 days holiday. You'll also get your birthday on us.
• The option to opt-out of public holidays.
• The option to buy/sell up to 5 days of annual leave a year.
• 16 hours paid volunteering time a year.
• Enhanced Pat & Mat leave.
• Perkbox.
• Length of service increased annual leave.

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You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Responsibilities

As a Sales Manager at Anthropic, you'll lead a team of Enterprise Account Executives driving the adoption of safe, frontier AI by securing strategic deals with top financial institutions. You'll leverage your leadership and consultative sales expertise in the Industries sector to propel revenue growth while developing a high-performing team of AEs. Working closely with Applied AI Engineering and Product teams, you'll help Industries customers embed and deploy AI while uncovering its full range of capabilities in banking, research, and administration. In collaboration with GTM and Marketing teams, you'll continuously refine our value proposition, sales methodology, and market positioning to resonate with financial decision-makers and ensure differentiated value across the Industries landscape.

You may be a good fit if you have:

• 15+ years of enterprise sales experience in Industries technology, preferably driving adoption of SaaS or emerging technologies
• 5+ years of sales leadership experience, ideally 3+ leading teams within the Enterprise segment focused on Industries in DACH and CEE
• Proven track record of building and leading high-performing sales teams selling into financial institutions, with demonstrated success in coaching and developing AEs
• Experience establishing and scaling sales processes, tools, and methodologies in fast-growing organisations serving Industries
• Strong technical acumen and ability to understand complex AI solutions and their applications in Industries, with experience enabling teams to have credible technical conversations with financial stakeholders
• Track record of successful partnership with technical teams throughout the customer journey within financial institutions
• Deep understanding of Industries buying cycles, procurement frameworks, and key pain points
• Demonstrated ability to navigate complex, multithreaded sales cycles across diverse stakeholder groups and drive cross-functional initiatives
• Experience managing complex enterprise sales cycles within financial institutions and helping AEs secure strategic deals
• Strong operational rigor in pipeline management, forecasting, and sales metrics specific to Industries sales cycles
• Excellent communication skills and ability to build relationships across all levels, from analysts and researchers to senior executives in Industries
• Strategic approach to financial market analysis combined with tactical excellence in execution
• Passion for AI technology and commitment to its safe, responsible development for financial use cases

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely

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Strategic Customer Success Manager - German Speaking

Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

• Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers

• As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You need to be German Native / Bilingual Proficiency

• You are based in Europe

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A competitive salary + stock options in our fast-growing Series D start-up.

• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

• 25 days of annual leave + public holidays in the country where you are based.

• Cycle to work scheme (London).

• Regular socials.

• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)

• A generous referral scheme.

• Pension contribution/salary sacrifice.

• Work from home set up.

• A huge opportunity for career growth as you'll help shape a market-defining product.

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