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You will conduct product demos, manage technical validation activities, and ultimately help develop the business case for the prospect during the sales cycle.</p>\n<p>Responsibilities: Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect&#39;s situation and the challenges that they are experiencing Lead discovery calls with prospective customers &amp; internal cross-functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations Drive adoption during proof of values by training individual managers and users on the Cresta solution Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about the successes and failures in the field</p>\n<p>Qualifications: 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and a talent for simplifying complexity for customers Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments You embody our core Operating Principles</p>\n<p>Perks &amp; Benefits: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_d8bd5af3-5b3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4906900008","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$160,000 – $185,000","x-skills-required":["Conversational AI","CCaaS platforms","Salesforce.com","Contact center infrastructure","Enterprise SaaS environments"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:58:26.642Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Conversational AI, CCaaS platforms, Salesforce.com, Contact center infrastructure, Enterprise SaaS environments","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":160000,"maxValue":185000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_675c7117-57f"},"title":"Strategic Solutions Engineer, East","description":"<p>As a Strategic Solutions Engineer, you&#39;ll be at the forefront of the AI transformation in customer experience. 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We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. 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Contribute to building a robust framework for evaluating search ranking improvements - both offline and online.</p>\n<p>What We’re Looking For: BS+ (M.S. or PhD preferred) in Computer Science, or a related field. 6+ years experience developing search relevance systems at scale in production or in high-impact research environments. Experience applying LLM to search relevance - Experience in one or more of the following: Query understanding NLP Text mining Recommendations Personalization Discovery Conversational AI Strong understanding of computer science fundamentals. Contributions to well-used open-source projects.</p>\n<p>Why Join Us? At Databricks, we are building state-of-the-art AI solutions that redefine how users interact with data and our products. You’ll have the opportunity to shape the future of AI-driven products at Databricks, work with cutting-edge models, and collaborate with a world-class team of AI and ML experts.</p>\n<p>About Databricks Databricks is the data and AI company. More than 10,000 organisations worldwide , including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 , rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.</p>\n<p>Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.</p>\n<p>Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel.</p>\n<p>Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer&#39;s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b4f04efb-515","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Databricks","sameAs":"https://databricks.com","logo":"https://logos.yubhub.co/databricks.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/databricks/jobs/7958967002","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Search relevance systems","Machine learning","Natural language processing","Text mining","Recommendations","Personalization","Discovery","Conversational AI"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:57:37.399Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Search relevance systems, Machine learning, Natural language processing, Text mining, Recommendations, Personalization, Discovery, Conversational AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6639ec6c-3f8"},"title":"Strategic Solutions Engineer, West","description":"<p>As a Strategic Solutions Engineer, you&#39;ll be at the forefront of the AI transformation in customer experience. 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Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.</p>\n<p>So, if you&#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c59e0150-b93","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Twilio","sameAs":"https://www.twilio.com/","logo":"https://logos.yubhub.co/twilio.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/twilio/jobs/7759869","x-work-arrangement":"remote","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Enterprise Sales","Cloud Communications Platforms","APIs","Conversational AI","Solution-Based Selling","Negotiation and Contract Management","Prospecting and Lead Generation","Relationship Building","Presentation and Negotiation Skills"],"x-skills-preferred":["CPaaS & Customer Engagement Ecosystem","Cloud Communications","Contact Centre Agent Productivity","Telecommunications Industry Dynamics","Enterprise Technology Architecture"],"datePosted":"2026-04-18T15:56:09.870Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - United Kingdom"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Enterprise Sales, Cloud Communications Platforms, APIs, Conversational AI, Solution-Based Selling, Negotiation and Contract Management, Prospecting and Lead Generation, Relationship Building, Presentation and Negotiation Skills, CPaaS & Customer Engagement Ecosystem, Cloud Communications, Contact Centre Agent Productivity, Telecommunications Industry Dynamics, Enterprise Technology Architecture"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b01f4ade-da9"},"title":"Conversational Design Intern","description":"<p>We are on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.</p>\n<p>Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.</p>\n<p>As part of our Conversation Design team, you will assist in designing high-quality AI conversation models that offer real-time coaching and assistance for our customers&#39; 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You will also own the full lifecycle of ML-powered features: from prototyping and experimentation through launch, monitoring, and iteration.</p>\n<p>A Typical Day:</p>\n<ul>\n<li>Design, build, and operate the systems that serve ML models within the messaging stack, with a focus on latency, reliability, and scalability</li>\n<li>Write and review technical designs that solve large, open-ended problems at the intersection of ML and product engineering without clearly-known solutions</li>\n<li>Partner with ML, data science, and product teams to identify high-value opportunities, establish evaluation criteria, and close the gap between offline model performance and production impact</li>\n<li>Collaborate with other engineers and cross-functional partners across Messaging, Trust &amp; Safety, Localization, and Platform organizations to align on long-term technical solutions</li>\n<li>Mentor, guide, advocate, and support the career growth of individual contributors</li>\n<li>Establish engineering standards for ML integration across the messaging surface, including feature flagging, A/B testing, observability, and graceful degradation</li>\n</ul>\n<p>Your Expertise:</p>\n<ul>\n<li>9+ years of relevant engineering hands-on work experience</li>\n<li>Bachelors, Masters, or PhD in CS or related field</li>\n<li>Demonstrated experience building and shipping ML-powered product features in production environments, including model serving, feature pipelines, online/offline evaluation, and monitoring</li>\n<li>Exceptional architecture abilities and experience with architectural patterns of large, high-scale applications</li>\n<li>Familiarity with NLP/NLU techniques and large language models, particularly as applied to messaging, conversational AI, or content understanding</li>\n<li>Shipped several large-scale projects with multiple dependencies across teams, specifically at the intersection of ML infrastructure and product engineering</li>\n<li>Technical leadership and strong communication skills with the ability to translate between ML research, product goals, and engineering execution</li>\n<li>Experience operating distributed, real-time systems at scale with high reliability requirements</li>\n<li>Experience with real-time messaging systems or event-driven architectures</li>\n<li>Familiarity with ML infrastructure at scale (e.g., feature stores, model registries, online inference platforms)</li>\n<li>Prior work on trust &amp; safety, content moderation, or internationalization in a messaging context</li>\n<li>Experience with LLM-based product features, including prompt engineering, retrieval-augmented generation, or fine-tuning</li>\n</ul>\n<p>How We&#39;ll Take Care of You:</p>\n<p>Our job titles may span more than one career level. 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Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.</p>\n<p>Born from the prestigious Stanford AI lab, Cresta&#39;s co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.</p>\n<p>We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&amp;T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.</p>\n<p>Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it&#39;s at Cresta.</p>\n<p>About the Role:</p>\n<p>The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (&gt;$5M ARR).</p>\n<p>In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.</p>\n<p>This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.</p>\n<p>What You’ll Do:</p>\n<p>• Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies.\n• Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform.\n• Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope , balancing speed, quality, and customer satisfaction.\n• Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth.\n• Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service.\n• Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess &amp; determine the critical path for working teams to overcome roadblocks.\n• Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.</p>\n<p>What We’re Looking For:</p>\n<p>• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains.\n• Proven success leading large-scale software deployments for Fortune 500 customers with &gt;$5M in ARR and multiple stakeholder groups.\n• 3+ years of experience managing or mentoring implementation or delivery teams.\n• Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs.\n• Exceptional communication and executive presence , able to influence C-level audiences and synthesize complex technical and business topics with clarity.\n• Strong financial acumen and ability to connect technical outcomes to business value and ROI.\n• Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations.\n• Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy.\n• Willingness to travel up to 20% for executive engagements and key customer milestones.</p>\n<p>Bonus Points:</p>\n<p>• Experience with contact center technology, conversational AI, or analytics platforms strongly preferred.</p>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<p>• Comprehensive medical, dental, and vision coverage with plans to fit you and your family\n• Flexible PTO to take the time you need, when you need it\n• Paid parental leave for all new parents welcoming a new child\n• Retirement savings plan to help you plan for the future\n• Remote work setup budget to help you create a productive home office\n• Monthly wellness and communication stipend to keep you connected and balanced\n• In-office meal program and commuter benefits provided for onsite employees</p>\n<p>Compensation at Cresta</p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</p>\n<p>Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.</p>\n<p>We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates&#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to <a href=\"mailto:recruiting@cresta.ai\">recruiting@cresta.ai</a></p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6419fd69-950","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4966428008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Enterprise customer delivery","Professional services","Program management","SaaS","AI","CX transformation","Contact center technology","Conversational AI","Analytics platforms"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:26:21.678Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Enterprise customer delivery, Professional services, Program management, SaaS, AI, CX transformation, Contact center technology, Conversational AI, Analytics platforms"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_01503bdb-9e6"},"title":"Staff AI Product Designer, GeminiApp Device Experience","description":"<p>Join Google DeepMind as a Staff AI Product Designer on the Gemini App team, crafting world-class Gemini experiences for the home. This is a unique opportunity to be at the cutting edge of AI interface experimentation, tackling ambiguous, high-impact design challenges. You will be instrumental in inventing novel interaction patterns and rich multimodal experiences that help users get the most out of AI into their daily lives within communal and shared environments.</p>\n<p>At Google DeepMind, we aim to unlock state-of-the-art artificial intelligence capabilities across Alphabet, creating positive impact and magical product experiences for billions of users. We&#39;re a world-leading AI research company, pushing the boundaries of what&#39;s possible with artificial intelligence. Our groundbreaking research spans areas like machine learning, neuroscience, and systems engineering, with applications ranging from scientific discovery to creating more helpful and intuitive products. We&#39;re committed to developing AI responsibly and ethically, and we foster a collaborative and inclusive environment where brilliant minds come together to tackle some of the world&#39;s most challenging problems. Join us and be part of a team that&#39;s shaping the future of AI.</p>\n<p>We are seeking an experienced and innovative Staff AI Product Designer for the Gemini App device team to architect “first-of-their-kind” AI interactions for the Home platform. Operating at the intersection of frontier LLMs and hardware, you will design conversational experiences with agentic behaviors for far-field devices. You will collaborate with engineers and research scientists to move beyond traditional screens, creating intuitive, hands-free, and visually rich solutions that serve as intelligent assistants. This role requires a self-starter comfortable navigating the rapidly evolving space of generative AI to define product-market fit for novel device experiences. You will lead the design process from concept to shipping, shaping the future of human-AI interaction by delivering seamless, contextual solutions that enrich users&#39; lives in communal and shared home spaces.</p>\n<p>Responsibilities:</p>\n<p>This role requires a blend of creative problem-solving, strong leadership, AI proficiency, and a proven ability to translate complex user needs into impactful design solutions.</p>\n<p>Design intuitive AI experiences: Design user interfaces and consumer experiences for Gemini, ensuring natural and efficient interaction within your specific product area.</p>\n<p>Partner on product strategy: Collaborate with cross-functional teams and cross-organizations to align design efforts with product strategy and user goals, influencing decisions that drive positive user outcomes.</p>\n<p>Innovate through user-centered design: Translate user needs, technical understanding, and business requirements into polished design solutions that amplify people’s capabilities and enrich their lives.</p>\n<p>Utilize systems-thinking approach: Apply a systems-thinking approach to your design work, understanding the impact of individual components on the overall AI-powered experience, optimized for AI&#39;s probabilistic nature.</p>\n<p>Craft visually polished interfaces: Create high-fidelity visual designs, encompassing layouts, typography, color palettes, and iconography, that are aesthetically pleasing, highly usable, and consistent with the broader design system.</p>\n<p>Bridge design and technology: Leverage technical understanding to use system instructions and diverse prototyping methods, simulating model responses to inform design requirements.</p>\n<p>Apply design innovation: Stay current on the latest design trends in consumer technology and generative AI, applying these best practices to create exceptional experiences.</p>\n<p>Design for ethical and societal impact: Consider the interplay of AI models, ethical considerations, and societal impacts to advocate for responsible solutions within your project scope.</p>\n<p>Minimum Qualifications:</p>\n<p>10+ years of experience designing user interfaces for complex software applications, with specific experience in designing for conversational AI/LLMs.</p>\n<p>A robust portfolio showcasing fluency in visual, interaction, and systems design, with examples of work related to AI-powered interfaces or complex consumer applications.</p>\n<p>Proficiency in designing user-centric experiences for unconventional hardware devices, with a strong understanding of physical interactions, multi-device complexities, and contextual awareness.</p>\n<p>Demonstrated expertise in designing intuitive interactions for AI-driven products.</p>\n<p>Experience collaborating with large cross-functional teams through ideation, validation, and iteration processes, helping transform abstract ideas into shippable products.</p>\n<p>Familiarity with behavioral data and capability to create data-driven designs, while being equally capable of moving forward in the absence of data.</p>\n<p>Excellent communication and collaboration skills with the ability to articulate design rationale and build alignment with partners.</p>\n<p>Strong presentation and storytelling capabilities with the ability to communicate effectively to stakeholders.</p>\n<p>A systems thinker with a passion for creating user-centered design solutions and an ability to design experiences that are ethical and accessible.</p>\n<p>Demonstrated experience thriving in a startup environment, comfortable with the ambiguity and iteration required to deliver impactful designs.</p>\n<p>Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and Principle.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_01503bdb-9e6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Google DeepMind","sameAs":"https://deepmind.com/","logo":"https://logos.yubhub.co/deepmind.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/deepmind/jobs/7580328","x-work-arrangement":"onsite","x-experience-level":"staff","x-job-type":"full-time","x-salary-range":"$178,000 USD - 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This is a unique opportunity to be at the cutting edge of AI interface experimentation, tackling ambiguous, high-impact design challenges. You will be instrumental in inventing novel interaction patterns and rich multimodal experiences that help users get the most out of AI into their daily lives within communal and shared environments.</p>\n<p>At Google DeepMind, we aim to unlock state-of-the-art artificial intelligence capabilities across Alphabet, creating positive impact and magical product experiences for billions of users. We&#39;re a world-leading AI research company, pushing the boundaries of what&#39;s possible with artificial intelligence. Our groundbreaking research spans areas like machine learning, neuroscience, and systems engineering, with applications ranging from scientific discovery to creating more helpful and intuitive products. We&#39;re committed to developing AI responsibly and ethically, and we foster a collaborative and inclusive environment where brilliant minds come together to tackle some of the world&#39;s most challenging problems. Join us and be part of a team that&#39;s shaping the future of AI.</p>\n<p>We are seeking an experienced and innovative Staff AI Product Designer for the Gemini App device team to architect “first-of-their-kind” AI interactions for the Home platform. Operating at the intersection of frontier LLMs and hardware, you will design conversational experiences with agentic behaviors for far-field devices. You will collaborate with engineers and research scientists to move beyond traditional screens, creating intuitive, hands-free, and visually rich solutions that serve as intelligent assistants. This role requires a self-starter comfortable navigating the rapidly evolving space of generative AI to define product-market fit for novel device experiences. You will lead the design process from concept to shipping, shaping the future of human-AI interaction by delivering seamless, contextual solutions that enrich users&#39; lives in communal and shared home spaces.</p>\n<p>Responsibilities:</p>\n<p>This role requires a blend of creative problem-solving, strong leadership, AI proficiency, and a proven ability to translate complex user needs into impactful design solutions.</p>\n<p>Design intuitive AI experiences: Design user interfaces and consumer experiences for Gemini, ensuring natural and efficient interaction within your specific product area.</p>\n<p>Partner on product strategy: Collaborate with cross-functional teams and cross-organizations to align design efforts with product strategy and user goals, influencing decisions that drive positive user outcomes.</p>\n<p>Innovate through user-centered design: Translate user needs, technical understanding, and business requirements into polished design solutions that amplify people’s capabilities and enrich their lives.</p>\n<p>Utilize systems-thinking approach: Apply a systems-thinking approach to your design work, understanding the impact of individual components on the overall AI-powered experience, optimized for AI&#39;s probabilistic nature.</p>\n<p>Craft visually polished interfaces: Create high-fidelity visual designs, encompassing layouts, typography, color palettes, and iconography, that are aesthetically pleasing, highly usable, and consistent with the broader design system.</p>\n<p>Bridge design and technology: Leverage technical understanding to use system instructions and diverse prototyping methods, simulating model responses to inform design requirements.</p>\n<p>Apply design innovation: Stay current on the latest design trends in consumer technology and generative AI, applying these best practices to create exceptional experiences.</p>\n<p>Design for ethical and societal impact: Consider the interplay of AI models, ethical considerations, and societal impacts to advocate for responsible solutions within your project scope.</p>\n<p>Minimum Qualifications:</p>\n<p>10+ years of experience designing user interfaces for complex software applications, with specific experience in designing for conversational AI/LLMs.</p>\n<p>A robust portfolio showcasing fluency in visual, interaction, and systems design, with examples of work related to AI-powered interfaces or complex consumer applications.</p>\n<p>Proficiency in designing user-centric experiences for unconventional hardware devices, with a strong understanding of physical interactions, multi-device complexities, and contextual awareness.</p>\n<p>Demonstrated expertise in designing intuitive interactions for AI-driven products.</p>\n<p>Experience collaborating with large cross-functional teams through ideation, validation, and iteration processes, helping transform abstract ideas into shippable products.</p>\n<p>Familiarity with behavioral data and capability to create data-driven designs, while being equally capable of moving forward in the absence of data.</p>\n<p>Excellent communication and collaboration skills with the ability to articulate design rationale and build alignment with partners.</p>\n<p>Strong presentation and storytelling capabilities with the ability to communicate effectively to stakeholders.</p>\n<p>A systems thinker with a passion for creating user-centered design solutions and an ability to design experiences that are ethical and accessible.</p>\n<p>Demonstrated experience thriving in a startup environment, comfortable with the ambiguity and iteration required to deliver impactful designs.</p>\n<p>Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and Principle.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_96430166-9c4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Google DeepMind","sameAs":"https://deepmind.com/","logo":"https://logos.yubhub.co/deepmind.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/deepmind/jobs/7580328","x-work-arrangement":"onsite","x-experience-level":"staff","x-job-type":"full-time","x-salary-range":"$178,000 USD - $265,000 + bonus + equity + benefits","x-skills-required":["AI","LLMs","Conversational AI","Intelligent Assistants","Generative AI","User-Centered Design","Systems Thinking","Visual Design","Interaction Design","Prototyping","Design Innovation","Ethical Design","Data-Driven Design"],"x-skills-preferred":[],"datePosted":"2026-03-16T14:42:49.148Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mountain View, California, US"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI, LLMs, Conversational AI, Intelligent Assistants, Generative AI, User-Centered Design, Systems Thinking, Visual Design, Interaction Design, Prototyping, Design Innovation, Ethical Design, Data-Driven Design","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":178000,"maxValue":265000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_0965705f-be1"},"title":"Staff AI Product Designer, GeminiApp","description":"<p>We are seeking a highly experienced, self-starting, and innovative Staff AI Product Designer to join the Gemini App Team to work on personalization. As a key member of our team, you will work hand-in-hand with engineers, research scientists, and product managers to design and build intuitive solutions to help people around the world use Google&#39;s best AI models to enrich their lives and realize their potential.</p>\n<p>You will play a crucial role in shaping the future of how people interact with AI. You will be involved in all aspects of the design process, from conceptualization and ideation to prototyping and implementation in a fast-moving and highly collaborative environment.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Architect intuitive AI experiences: Lead the design of user interfaces and consumer experiences for Gemini across diverse platforms and modalities, ensuring natural and efficient interaction.</li>\n<li>Key contributor to product strategy: Collaborate with Product and Engineering to define product strategy and influence key cross-functional decisions that drive positive user outcomes.</li>\n<li>Innovate through user-centered design: Translate user needs, technical understanding, and business requirements into groundbreaking design solutions that amplify people&#39;s capabilities and enrich their lives.</li>\n<li>Design with systems-thinking approach: Apply a systems-thinking approach to design user interfaces, understanding the impact of individual components and features on the overall AI-powered experience, optimized for AI&#39;s probabilistic nature and multimodal capabilities.</li>\n<li>Craft visually compelling interfaces: Create high-fidelity visual designs, encompassing layouts, typography, color palettes, and iconography, that are aesthetically pleasing and highly usable.</li>\n<li>Motion and interaction design: Design engaging interactions and fluid interfaces, utilizing tools like Origami Studio, Principle, and Protopie, and create motion designs that enhance user experience and effectively communicate complex information.</li>\n<li>Bridge design and technology: Leverage technical understanding to use system instructions and diverse prototyping methods, simulating model responses to inform design requirements and approaches.</li>\n<li>Champion design innovation: Stay current on the latest design trends and technologies, in consumer technology, generative AI, and natural language processing, and leverage this knowledge to innovate.</li>\n<li>Design for ethical and societal impact: Consider the intricate interplay of AI models, user interface, ethical considerations, and societal impacts to develop responsible solutions.</li>\n</ul>\n<p>Minimum Qualifications:</p>\n<ul>\n<li>Bachelor&#39;s degree in Design, Human-Computer Interaction, or a related field.</li>\n<li>7+ years of experience designing user interfaces for complex software applications, with specific experience designing for conversational AI/LLMs.</li>\n<li>A robust portfolio showcasing fluency in visual, motion, and interaction design skills, with specific examples of work specific to AI-powered interfaces and interactions and for leading consumer applications.</li>\n<li>Proficiency in designing user-centric experiences across diverse platforms (web, desktop, mobile), with a strong understanding of how to adapt AI interactions to different device contexts.</li>\n<li>Demonstrated expertise in designing intuitive and engaging interactions for AI-driven products.</li>\n<li>Demonstrated expertise in guiding cross-functional teams through ideation, validation, and iteration processes, transforming abstract ideas into shippable product.</li>\n<li>Familiarity with behavioral data and strong capability to create data-driven designs, while being equally capable of moving forward in the absence of data.</li>\n<li>Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and Principle.</li>\n<li>Excellent communication and collaboration skills with the ability to listen, articulate positions, and challenge partners with new product design thinking.</li>\n<li>Mastery in presentation and storytelling capabilities with the ability to communicate effectively to leadership and cross-company teams.</li>\n<li>A strong systems thinker with a passion for creating innovative and user-centered AI design solutions. Ability to understand the broader implications of AI technologies and design experiences that are ethical, accessible, and impactful.</li>\n<li>Demonstrated experience thriving in a startup environment, comfortable with the ambiguity, rapid iteration, and resourcefulness required to deliver impactful designs in a fast-paced, evolving landscape.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Demonstrated ability to foster divergent design thinking and translate complex AI concepts into user-centered product visions.</li>\n<li>Proven experience in shepherding radical ideas that leverage AI to create truly transformative product experiences.</li>\n<li>Experience prototyping interactive experiences using tools like Figma, ProtoPie, or Framer.</li>\n<li>Experience with front-end development technologies (HTML, CSS, JavaScript).</li>\n<li>Experience driving product impact through close collaboration with user research, including expertise in user research methodologies for AI product evaluation.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_0965705f-be1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"GeminiApp","sameAs":"https://deepmind.com/","logo":"https://logos.yubhub.co/deepmind.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/deepmind/jobs/7701461","x-work-arrangement":"onsite","x-experience-level":"staff","x-job-type":"full-time","x-salary-range":"$178,000 USD - $265,000 + bonus + equity + benefits","x-skills-required":["Design","Human-Computer Interaction","Conversational AI","Machine Learning","Natural Language Processing","User Research","Front-end Development","Prototyping","Design Tools","Communication","Collaboration","Systems Thinking"],"x-skills-preferred":["Generative AI","Divergent Design Thinking","Product Vision","Radical Ideas","Transformative Product Experiences","Front-end Development Technologies"],"datePosted":"2026-03-16T14:42:26.328Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mountain View, California, US; San Francisco, California, US"}},"employmentType":"FULL_TIME","occupationalCategory":"Design","industry":"Technology","skills":"Design, Human-Computer Interaction, Conversational AI, Machine Learning, Natural Language Processing, User Research, Front-end Development, Prototyping, Design Tools, Communication, Collaboration, Systems Thinking, Generative AI, Divergent Design Thinking, Product Vision, Radical Ideas, Transformative Product Experiences, Front-end Development Technologies","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":178000,"maxValue":265000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c7c89bef-527"},"title":"FBS Functional Operations Manager","description":"<p><strong>FBS Functional Operations Manager at Capgemini</strong></p>\n<p><strong>Team Function:</strong></p>\n<p>The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross-functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives. Works as liaison between product and technology operations to reach the forecasted KPI targets for digital service customer experiences.</p>\n<p><strong>Role Description:</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p>As a Digital Product Operations Manager, you will:</p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n</ul>\n<ul>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n</ul>\n<ul>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n</ul>\n<ul>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n</ul>\n<ul>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n</ul>\n<ul>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n</ul>\n<ul>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n</ul>\n<ul>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n</ul>\n<ul>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n</ul>\n<ul>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n</ul>\n<ul>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n</ul>\n<ul>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n</ul>\n<ul>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n</ul>\n<ul>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n</ul>\n<ul>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n</ul>\n<ul>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n</ul>\n<ul>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements:</strong></p>\n<ul>\n<li>Overall experience &gt;8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n</ul>\n<ul>\n<li>Advanced project and process management experience. Agile preferred.</li>\n</ul>\n<ul>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n</ul>\n<ul>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n</ul>\n<ul>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n</ul>\n<ul>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n</ul>\n<ul>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills:</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n</ul>\n<ul>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n</ul>\n<ul>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n</ul>\n<ul>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n</ul>\n<ul>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n</ul>\n<ul>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n</ul>\n<ul>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills:</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n</ul>\n<ul>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n</ul>\n<ul>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n</ul>\n<ul>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n</ul>\n<ul>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n</ul>\n<ul>\n<li>Agile tools such as Jira, Rally etc.</li>\n</ul>\n<ul>\n<li>Understanding of Contact center and CMS tools.</li>\n</ul>\n<ul>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n</ul>\n<ul>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<p>Must to have Skiils:</p>\n<ul>\n<li>Digital Performance monitoring</li>\n<li>Data analytics &amp; visualization</li>\n<li>Predictive Analytics &amp; Infrastructure scaling</li>\n<li>Crash/Anomaly Detection</li>\n<li>Bundle Optimization</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<p>Competitive compensation and benefits package:</p>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n</ol>\n<ol>\n<li>Comprehensive benefits package</li>\n</ol>\n<ol>\n<li>Career development and training opportunities</li>\n</ol>\n<ol>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n</ol>\n<ol>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n</ol>\n<ol>\n<li>Private Health Insurance</li>\n</ol>\n<ol>\n<li>Pension Plan</li>\n</ol>\n<ol>\n<li>Paid Time Off</li>\n</ol>\n<ol>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c7c89bef-527","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/3ATK6bMnNh42MtZTfvUHMj/hybrid-fbs-functional-operations-manager-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Digital Performance monitoring","Data analytics & visualization","Predictive Analytics & Infrastructure scaling","Crash/Anomaly Detection","Bundle Optimization"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Power BI"],"datePosted":"2026-03-09T17:06:27.438Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Digital Performance monitoring, Data analytics & visualization, Predictive Analytics & Infrastructure scaling, Crash/Anomaly Detection, Bundle Optimization, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_18c5b2e6-f69"},"title":"FBS Operations Analyst II - CMS & Messaging/Martech","description":"<p><strong>Role Description</strong></p>\n<p>You will operate at the intersection of digital operations, customer experience, and AI-powered transformation. This role helps drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4-6 years, 2+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Content Management Systems</li>\n<li>Messaging Platforms</li>\n<li>Workflow optimization</li>\n<li>Hyper-personalization</li>\n<li>Data-integrity &amp; troubleshooting</li>\n<li>Performance reporting</li>\n<li>Agile</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_18c5b2e6-f69","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/jzRGy7NsiN8THFCo27JNdX/hybrid-fbs-operations-analyst-ii---cms-%26-messaging%2Fmartech-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Content Management Systems","Messaging Platforms","Workflow optimization","Hyper-personalization","Data-integrity & troubleshooting","Performance reporting","Agile","Stakeholder communication"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Power BI"],"datePosted":"2026-03-09T17:04:14.445Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Content Management Systems, Messaging Platforms, Workflow optimization, Hyper-personalization, Data-integrity & troubleshooting, Performance reporting, Agile, Stakeholder communication, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_60f790ef-41b"},"title":"FBS Customer Experience Product Manager","description":"<p>The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p>As a Customer Experience Digital Operations Manager, you will oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements. You will define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</p>\n<p>You will drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback. You will manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</p>\n<p>You will build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc. You will use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</p>\n<p>You will partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution. You will apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</p>\n<p>You will evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service. You will promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</p>\n<p>You will lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations. You will support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</p>\n<p>Key Responsibilities</p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p>Experience &amp; Education Requirements:</p>\n<ul>\n<li>Overall experience &gt;8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p>Software / Tool Skills</p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Competitive compensation and benefits package:<ul>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ul>\n</li>\n</ul>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_60f790ef-41b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/712uuWyYnL8rF2P86WHiNR/hybrid-fbs-customer-experience-product-manager-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","Machine Learning","Automation","Predictive Analytics","GenAI","Conversational AI","NLP","Clustering","Sentiment Analysis","Behavioral Modeling","Customer Experience","Digital Operations","Analytics","Data Science","Human-Centered AI","AI Ethics","Governance","Responsible AI","AI-Driven Decision Automation","Prioritization","Operational Strategies","Technical Aptitude","Tableau","Microsoft Excel","Microsoft Office","Verbal Communication","Listening Skills","Business Acumen","Cross-Functional Teams","Enterprise Stakeholders","Project Management","Agile","Jira","Rally","Contact Center","CMS","Excel","Microsoft 365","Power BI"],"x-skills-preferred":["AI/ML-driven platforms","Analytics tools","Conversational AI platforms","AI-assisted productivity solutions","GenAI tools","LLM-based experience analysis tools","NLP pipelines","Predictive analytics","Customer behavioral modeling","Human-centered AI","AI ethics","Governance","Responsible AI","AI-driven decision automation","Prioritization","Operational strategies","Technical aptitude","Tableau","Microsoft Excel","Microsoft Office","Verbal communication","Listening skills","Business acumen","Cross-functional teams","Enterprise stakeholders","Project management","Agile","Jira","Rally","Contact center","CMS","Excel","Microsoft 365","Power BI"],"datePosted":"2026-03-09T17:03:52.962Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"AI, Machine Learning, Automation, Predictive Analytics, GenAI, Conversational AI, NLP, Clustering, Sentiment Analysis, Behavioral Modeling, Customer Experience, Digital Operations, Analytics, Data Science, Human-Centered AI, AI Ethics, Governance, Responsible AI, AI-Driven Decision Automation, Prioritization, Operational Strategies, Technical Aptitude, Tableau, Microsoft Excel, Microsoft Office, Verbal Communication, Listening Skills, Business Acumen, Cross-Functional Teams, Enterprise Stakeholders, Project Management, Agile, Jira, Rally, Contact Center, CMS, Excel, Microsoft 365, Power BI, AI/ML-driven platforms, Analytics tools, Conversational AI platforms, AI-assisted productivity solutions, GenAI tools, LLM-based experience analysis tools, NLP pipelines, Predictive analytics, Customer behavioral modeling, Human-centered AI, AI ethics, Governance, Responsible AI, AI-driven decision automation, Prioritization, Operational strategies, Technical aptitude, Tableau, Microsoft Excel, Microsoft Office, Verbal communication, Listening skills, Business acumen, Cross-functional teams, Enterprise stakeholders, Project management, Agile, Jira, Rally, Contact center, CMS, Excel, Microsoft 365, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bc077e1f-964"},"title":"FBS Operations Analyst II","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4 years, 2 years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2 years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Defect management</li>\n<li>Triage &amp; Classification</li>\n<li>Defect Monitoring</li>\n<li>Resolution Management</li>\n<li>RCA</li>\n<li>Data Analysis</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bc077e1f-964","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/g8L9erHSrEuFSesB5hcQw6/hybrid-fbs-operations-analyst-ii-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Defect management","Triage & Classification","Defect Monitoring","Resolution Management","RCA","Data Analysis","Stakeholder communication"],"x-skills-preferred":["AI/ML or data intelligence platforms","GenAI tools, conversational AI platforms, and AI-assisted productivity solutions","NLP, AI-powered text analytics, or conversational AI systems","User Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.","A/B Testing tools","Agile tools such as Jira, Rally etc.","Contact center and CMS tools","Excel - Intermediate/Advanced. Proficiency in Microsoft 365","Power BI (Highly Preferred)"],"datePosted":"2026-03-09T17:03:18.104Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Defect management, Triage & Classification, Defect Monitoring, Resolution Management, RCA, Data Analysis, Stakeholder communication, AI/ML or data intelligence platforms, GenAI tools, conversational AI platforms, and AI-assisted productivity solutions, NLP, AI-powered text analytics, or conversational AI systems, User Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc., A/B Testing tools, Agile tools such as Jira, Rally etc., Contact center and CMS tools, Excel - Intermediate/Advanced. Proficiency in Microsoft 365, Power BI (Highly Preferred)"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_edeb89b0-522"},"title":"FBS Senior Operations Analyst","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. 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Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing ( A/B Testing )</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_edeb89b0-522","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/wewvUzCGbhKW8iLjEf3k3X/hybrid-fbs-senior-operations-analyst-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","Machine Learning","Automation","Predictive Analytics","GenAI","Intelligent Routing","Automated Troubleshooting","A/B Testing","Multivariate Testing","Personalization","Digital Workflow Optimization","Stakeholder Collaboration","Agile","Tableau","Microsoft Excel","Microsoft Office","PowerPoint","Qualtrics","Fullstory","Mixpanel","Jira","Rally","Contact Center","CMS","Power BI"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Human-centered AI"],"datePosted":"2026-03-09T17:03:13.041Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI, Machine Learning, Automation, Predictive Analytics, GenAI, Intelligent Routing, Automated Troubleshooting, A/B Testing, Multivariate Testing, Personalization, Digital Workflow Optimization, Stakeholder Collaboration, Agile, Tableau, Microsoft Excel, Microsoft Office, PowerPoint, Qualtrics, Fullstory, Mixpanel, Jira, Rally, Contact Center, CMS, Power BI, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Human-centered AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_62a20ab2-724"},"title":"FBS Operations Analyst II - CMS & Messaging/Martech","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4-6 years, 2+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. 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Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Content Management Systems</li>\n<li>Messaging Platforms</li>\n<li>Workflow optimization</li>\n<li>Hyper-personalization</li>\n<li>Data-integrity &amp; troubleshooting</li>\n<li>Performance reporting</li>\n<li>Agile</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_62a20ab2-724","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/iVT16xRM5gZjm4d8CizJJa/hybrid-fbs-operations-analyst-ii---cms-%26-messaging%2Fmartech-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Content Management Systems","Messaging Platforms","Workflow optimization","Hyper-personalization","Data-integrity & troubleshooting","Performance reporting","Agile","Stakeholder communication"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Jira","Rally","Contact center","CMS tools","Power BI"],"datePosted":"2026-03-09T17:02:46.209Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Content Management Systems, Messaging Platforms, Workflow optimization, Hyper-personalization, Data-integrity & troubleshooting, Performance reporting, Agile, Stakeholder communication, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Jira, Rally, Contact center, CMS tools, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_672f796a-25a"},"title":"FBS Functional Operations Manager","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. 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Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Competitive compensation and benefits package:</p>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_672f796a-25a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/wngXBGNHiynMbibPgMUqGs/hybrid-fbs-functional-operations-manager-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Digital Performance monitoring","Data analytics & visualization","Predictive Analytics & Infrastructure scaling","Crash/Anomaly Detection","Bundle Optimization"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Power BI"],"datePosted":"2026-03-09T17:02:38.375Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Digital Performance monitoring, Data analytics & visualization, Predictive Analytics & Infrastructure scaling, Crash/Anomaly Detection, Bundle Optimization, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3e70468c-037"},"title":"FBS Operations Analyst III","description":"<p>You will be working in the CAS (Customer Agent Solutions) Digital Service Operations team, which manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross-functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives.</p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p>As a Digital Product Operations Manager, you will:</p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p>Experience &amp; Education Requirements:</p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p>Other Critical Skills:</p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p>Software / Tool Skills:</p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. 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You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. 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You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing (A/B Testing)</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3b299ab2-218","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/sATBKqBtk3mUXu5nXF9A86/hybrid-fbs-senior-operations-analyst-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML-driven platforms","Analytics tools","GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Qualtrics","Mixpanel","Fullstory","A/B Testing tools","Jira","Rally","Contact center and CMS tools","Power BI"],"x-skills-preferred":["Azure ML","AWS SageMaker","Google Vertex AI","LLM-based experience analysis tools","NLP","AI-powered text analytics","Conversational AI systems","User Feedback/Data analysis tools","Agile tools"],"datePosted":"2026-03-09T16:59:57.617Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI/ML-driven platforms, Analytics tools, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Qualtrics, Mixpanel, Fullstory, A/B Testing tools, Jira, Rally, Contact center and CMS tools, Power BI, Azure ML, AWS SageMaker, Google Vertex AI, LLM-based experience analysis tools, NLP, AI-powered text analytics, Conversational AI systems, User Feedback/Data analysis tools, Agile tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_78ccd6e5-3e5"},"title":"Enterprise Account Executive - Spain","description":"<p>We&#39;re looking for an experienced, driven Senior Enterprise Account Executive to drive ElevenLabs&#39; growth across Spain&#39;s largest enterprises. In this role, you&#39;ll act as a strategic partner and trusted advisor, enabling clients to leverage our industry-leading models and ElevenAgents - our end-to-end platform for building and deploying AI voice agents - to reimagine their customer experience, internal workflows, and monetization strategies.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Build and manage a growing portfolio of enterprise accounts across Spain - with a focus on Financial Services &amp; Insurance, Telecommunications, Healthcare, and Utilities - to help ElevenLabs meet its revenue goals.</li>\n<li>Identify new business opportunities where ElevenLabs&#39; conversational AI capabilities - including ElevenAgents - can drive customer engagement, contact center automation, and operational efficiency.</li>\n<li>Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.</li>\n<li>Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated Spanish industries</li>\n<li>Demonstrate expertise - or a strong willingness to learn - about conversational AI and how ElevenLabs&#39; voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants</li>\n<li>Develop and execute account strategies to expand ElevenLabs&#39; presence within key enterprise verticals, navigating complex procurement and organizational structures.</li>\n<li>Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.</li>\n<li>Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.</li>\n<li>Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.</li>\n<li>Well-connected in the Spanish enterprise landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.</li>\n<li>Experience selling technical solutions to product and engineering leaders; 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This role requires consistent knowledge and deep awareness of the emerging AI industry to develop new products as we have the freedom and flexibility to use the best technology in service of our customer.</p>\n<p>As a Principal Product Manager for Microsoft AI, you will drive building world-class AI applications that will delight consumers and deliver business results. You will own a product area and be responsible for understanding user needs and behaviours, defining product requirements, managing end-to-end product development, launches and iterations. You will find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively.</p>\n<p>You will enjoy working in a fast-paced, customer-first, product development cycle. You will translate business goals into strategy, user experience and technical requirements in close collaboration with Applied Science, Data Science, Engineering, UX and Product Marketing/Sales teams. 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As we expand user reach and engagement, monetization becomes a critical lever to sustain growth and deliver value to customers.</p>\n<p>This role focuses on building AI powered monetization solutions that unlock new business models, integrate intelligent ad experiences, and create revenue opportunities without compromising user trust. You will define the vision and roadmap for monetization within Microsoft AI, exploring how generative AI and advanced machine learning can transform how businesses connect with users.</p>\n<p>Partnering with engineering, research, and design teams, you’ll deliver scalable solutions that balance advertiser outcomes with delightful user experiences. Expect to work in a fast-paced environment where experimentation, data driven decisions, and rapid iteration are the norm.</p>\n<p>We’re looking for a Principal Product Manager who thrives at the intersection of AI innovation and business strategy. 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You will systematically identify high-priority behavioural improvements, coordinate across Research, Product, and Safeguards teams, and accelerate our ability to ship well-aligned models.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Define behavioural defaults and steerability constraints</li>\n<li>Develop and maintain taxonomies of model behaviours across capabilities</li>\n<li>Identify, triage, and prioritise behaviour issues and opportunities, coordinating input from Users, Research, Product, and Safeguards teams</li>\n<li>Amplify alignment research breakthroughs, translating them into product, process, and model improvements</li>\n<li>Deeply understand user interaction patterns to identify behaviour improvements that make Claude more helpful and safe</li>\n<li>Contribute to evals that measure alignment progress</li>\n<li>Identify and scale initiatives and tools that help researchers ship alignment improvements faster</li>\n</ul>\n<p><strong>You might be a good fit if you:</strong></p>\n<ul>\n<li>Have a deep passion and curiosity for AI and LLMs. Use AI regularly.</li>\n<li>Have 5+ years in product management leading scaled conversational AI products.</li>\n<li>Are a first-principles thinker with the ability to navigate and execute amidst ambiguity, flexing into different domains based on the business problem at hand and finding simple, easy-to-understand solutions</li>\n<li>Have a track record of delivering products and features to end-users (consumer or end-user b2b focus)</li>\n<li>Have strong user empathy and the ability to synthesise vague or contradictory feedback into actionable priorities</li>\n<li>Have strong judgment and model taste, with the ability to make tradeoffs when there is no clear right answer</li>\n<li>Have a strong grasp of ML concepts and are willing to go deep on technical solutions</li>\n<li>Have intellectual curiosity without ego—comfortable asking questions and learning independently</li>\n<li>Think creatively about the risks and benefits of new technologies, moving beyond past checklists and playbooks</li>\n<li>Have a creative, hacker spirit and love solving puzzles</li>\n</ul>\n<p><strong>Logistics</strong></p>\n<ul>\n<li>Education requirements: We require at least a Bachelor&#39;s degree in a related field or equivalent experience.</li>\n<li>Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</li>\n<li>Visa sponsorship: We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</li>\n</ul>\n<p><strong>How we&#39;re different</strong></p>\n<p>We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We&#39;re an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.</p>\n<p>The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI &amp; Compute, Concrete Problems in AI Safety, and Learning from Human Preference</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1eb84736-326","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5097067008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$305,000 - $385,000 USD","x-skills-required":["product management","conversational AI","machine learning","research","safeguards","user experience","data analysis","communication"],"x-skills-preferred":["first-principles thinking","problem-solving","collaboration","leadership","project management","technical writing"],"datePosted":"2026-03-08T13:47:46.858Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"product management, conversational AI, machine learning, research, safeguards, user experience, data analysis, communication, first-principles thinking, problem-solving, collaboration, leadership, project management, technical writing","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":305000,"maxValue":385000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ca908406-7b8"},"title":"Member of Technical Staff - Post Training - MAI Superintelligence Team","description":"<p><strong>Summary</strong></p>\n<p>Microsoft AI are looking for a talented Member of Technical Staff - Post Training - MAI Superintelligence Team at their New York office. 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We’re looking for someone who will bring an abundance of positive energy, empathy, and kindness to the team every day, in addition to being highly effective.</p>\n<p><strong>About the Role</strong></p>\n<p>We are looking for a highly skilled and experienced Evaluations Engineer to join our team. As an Evaluations Engineer, you will be responsible for developing and tuning the pretraining scalable software for Nvidia GB200 72NVL CX8 and AMD MIxxx architectures. You will also be responsible for benchmarking GB200 and AMD MIxxx GPU clusters, gathering data and insights to develop the pretraining compute roadmap, and caring deeply about conversational AI and its deployment.</p>\n<p><strong>Accountabilities</strong></p>\n<ul>\n<li>Develop and tune the pretraining scalable software for Nvidia GB200 72NVL CX8 and AMD MIxxx architectures.</li>\n<li>Benchmark GB200 and AMD MIxxx GPU clusters.</li>\n<li>Gather data and insights to develop the pretraining compute roadmap.</li>\n</ul>\n<p><strong>The Candidate we&#39;re looking for</strong></p>\n<p><strong>Experience:</strong></p>\n<ul>\n<li>Bachelor’s Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.</li>\n</ul>\n<p><strong>Technical skills:</strong></p>\n<ul>\n<li>Experience with generative AI.</li>\n<li>Experience with distributed computing.</li>\n</ul>\n<p><strong>Personal attributes:</strong></p>\n<ul>\n<li>Enjoy working in a fast-paced, design-driven, product development cycle.</li>\n<li>Embody our Culture and Values.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Software Engineering IC5 – The typical base pay range for this role across the U.S. is USD $139,900 – $274,800 per year.</li>\n<li>Starting January 26, 2026, MAI employees are expected to work from a designated Microsoft office at least four days a week if they live within 50 miles (U.S.) or 25 miles (non-U.S., country-specific) of that location.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_046c8733-208","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Microsoft AI","sameAs":"https://microsoft.ai","logo":"https://logos.yubhub.co/microsoft.ai.png"},"x-apply-url":"https://microsoft.ai/job/member-of-technical-staff-evaluations-engineering-mai-superintelligence-team/","x-work-arrangement":"hybrid","x-experience-level":"staff","x-job-type":"full-time","x-salary-range":"USD $139,900 – $274,800 per year","x-skills-required":["C","C++","C#","Java","JavaScript","Python","Generative AI","Distributed Computing"],"x-skills-preferred":["Experience with Nvidia GB200 72NVL CX8 and AMD MIxxx architectures","Experience with conversational AI and its deployment"],"datePosted":"2026-03-06T07:31:52.983Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mountain View"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"C, C++, C#, Java, JavaScript, Python, Generative AI, Distributed Computing, Experience with Nvidia GB200 72NVL CX8 and AMD MIxxx architectures, Experience with conversational AI and its deployment","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":139900,"maxValue":274800,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a98b937b-085"},"title":"Member of Technical Staff - Post Training - MAI Superintelligence Team","description":"<p><strong>Summary</strong></p>\n<p>Microsoft AI are looking for a talented Member of Technical Staff - Post Training - MAI Superintelligence Team at their Redmond office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that&#39;s revolutionising AI technology. You&#39;ll work directly with leadership to shape the company&#39;s direction in the AI market.</p>\n<p><strong>About the Role</strong></p>\n<p>This role involves contributions to all stages of the post-training process: driving data collection and acquisition, building evaluations of model capabilities, and applying advanced reward modeling and RL techniques to develop and improve the post-training recipe. We work on the bleeding edge and leverage the most powerful pretrained models and algorithms for our needs. 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This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that&#39;s revolutionising haptic entertainment technology. You&#39;ll work directly with leadership to shape the company&#39;s direction in the cinema and simulation markets.</p>\n<p><strong>About the Role</strong></p>\n<p>At Microsoft AI, we are on a mission to develop the most cutting-edge algorithms for post-training large language models (LLMs) and ship those models to millions of users using Copilot every day. 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