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  <jobs>
    <job>
      <externalid>f3dc55ae-3f5</externalid>
      <Title>AI Quality Assurance Intern</Title>
      <Description><![CDATA[<p>We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns. This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.</p>
<p>Unlike traditional QA, this work sits at the intersection of AI behavior analysis, intent recognition evaluation, conversation quality assessment, model output auditing, and light prompt testing and refinement.</p>
<p>As an AI Quality Assurance Intern, you will:</p>
<ul>
<li>Execute structured test plans for AI Agent implementations</li>
<li>Validate that intents, entities, and workflows trigger correctly</li>
<li>Identify behavioral inconsistencies, misclassifications, or hallucinations</li>
<li>Review and validate AI-generated suggestions, summaries, and classifications</li>
<li>Provide actionable feedback to improve intent models and redaction/PII handling</li>
<li>Run bias, redaction, and transcription accuracy checks</li>
<li>Spot patterns or emerging issues across test sets</li>
<li>Contribute ideas for improving internal QA processes and tools</li>
</ul>
<p>This is an excellent fit for students interested in AI/ML, NLP, or chatbots, product quality and user experience, linguistics, conversation analysis, or human–AI interaction, or exploring a career in AI evaluation, AI ops, or product QA.</p>
<p>Perks &amp; Benefits:</p>
<ul>
<li>$30-$50 per hour subject to taxes</li>
<li>Lunch can be expensed (up to $25) while working in the office.</li>
<li>PT0: 4 days</li>
</ul>
<p style="margin-top:24px;font-size:13px;color:#666;">XML job scraping automation by <a href="https://yubhub.co">YubHub</a></p>]]></Description>
      <Jobtype>internship</Jobtype>
      <Experiencelevel>entry</Experiencelevel>
      <Workarrangement>onsite</Workarrangement>
      <Salaryrange>$30-$50 per hour subject to taxes</Salaryrange>
      <Skills>AI/ML, NLP, chatbots, product quality, user experience, linguistics, conversation analysis, human–AI interaction</Skills>
      <Category>Engineering</Category>
      <Industry>Technology</Industry>
      <Employername>Cresta</Employername>
      <Employerlogo>https://logos.yubhub.co/cresta.ai.png</Employerlogo>
      <Employerdescription>Cresta is a company that combines AI and human intelligence to help contact centers discover customer insights and behavioral best practices.</Employerdescription>
      <Employerwebsite>https://www.cresta.ai/</Employerwebsite>
      <Compensationcurrency></Compensationcurrency>
      <Compensationmin></Compensationmin>
      <Compensationmax></Compensationmax>
      <Applyto>https://job-boards.greenhouse.io/cresta/jobs/5047247008</Applyto>
      <Location>Toronto, Ontario</Location>
      <Country></Country>
      <Postedate>2026-04-18</Postedate>
    </job>
  </jobs>
</source>