We're looking for a Legal Operations Intern to join our Legal team in Amsterdam. If you're excited about legal tech, process design, contract workflows and making legal operations run smoothly, this is your backstage pass.

As a Legal Operations Intern, you will:

Map all contract types and legal documents across Tony's (NDAs, supply agreements, marketing agreements, and more). Analyse and improve contract processes together with Legal and cross-functional stakeholders like Procurement, Sales, and People & Culture. Configure the CLM system, set up workflows, approval processes, categories, metadata and templates. Test system features, identify improvements, share ideas and help shape a great user experience. Document processes and create manuals for future users. Support change management, help create training materials, internal comms and onboarding content for the new system. Explore further legal tech opportunities to help the Legal team work smarter, not harder. Contribute to broader Legal Ops work, supporting the team in professionalising legal operations with a strong legal-tech lens.

Requirements:

You're studying Law, Legal Management, Legal Operations, Legal Tech or a related field. Raise the bar. Challenge yourself and team Tony’s to increase our ambition and to accomplish our mission. Make mistakes along the way and learn from them. Believe wholeheartedly in Tony’s mission. You live our core values: Outspoken, In it together, Makes your smile, Entrepreneurial and Raise the bar.

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The SAM will function as a value creator, identifying opportunities to enhance account impact, drive change, build competitive immunity, and ensure customer success. They will lead, coordinate, and implement both local and national resources to meet key customer needs and strengthen the Bayer partnership. As a mentor and coach to the squad, the SAM will provide guidance on customer engagement strategy, account planning, and internal collaboration.

The SAM will ensure account strategies are co-created and activated with cross-functional partners,including clinical specialists, CT Sales Consultants (CTSCs), MR Sales Consultants (MRSCs), medical science liaisons (MSLs), service, and software teams,to deliver cohesive and impactful customer engagement. The coverage will be major hospital systems in Minnesota and Wisconsin, including Allina Health, Aspirus, Essentia Health, Fairview Health Services, Froedtert Heath, ThedaCare, and University of Wisconsin Health.

Travel is up to 50% within the territory. The position is residence-based, and the ideal candidate would live in the Minneapolis metro area.

Key Responsibilities:

• Develop strategic long-term business partnerships with top-tier accounts within the region while continually increasing sphere of influence across stakeholders and decision-makers.

• Oversee contract pricing and standardization, including quoting prices and discounts, while monitoring regional pricing to ensure alignment with regional and national guidelines and financial objectives.

• Develop and execute Account Business Plans with top-tier accounts, ensuring robust engagement and cultivating long-term relationships with radiology leaders, while collaborating with imaging managers, procurement, and Value Analysis Committees.

• Own sales objectives for top-tier regional accounts, including revenue and gross margin, and contribute to overall regional sales performance.

• Lead the relationships with Radiology Leaders, Procurement, IT, Imaging Operations, and Value Analysis Committees across strategic parent and child accounts, supporting on-label discussions about Bayer products and orchestrating customers through large-scale group buying processes.

• Coordinate activation of necessary field team resources to support business expansion in collaboration with enabling functions and squad resources across 3 Centers of Gravity.

• Leverage analytics, dashboards, and customer relationship management (CRM) to synthesize insights to inform opportunities and contribute to business reviews.

• Identify customer insights, healthcare trends, and account data to inform ongoing account strategies that drive measurable outcomes.

• Execute the defined Radiology Customer Engagement Process, ensuring all strategies and contracts are developed in compliance with Bayer policies, regulatory requirements, and ethical standards.

• Provide mentorship to squad members, including account review support, stakeholder engagement strategies, and best practices for internal navigation.

• Contribute to a 'One Team' culture under Bayer's Dynamic Shared Ownership model, ensuring seamless collaboration and role clarity.

• Demonstrate leadership according to the VACC framework (Visionary, Architect, Catalyst, Coach), empowering teams, enabling innovation, and fostering growth while driving customer and business outcomes.

Requirements:

• Bachelor's degree in business, life sciences, or related field; advanced degree preferred (MBA, MPH, or equivalent).

• Valid driver's license and clean driving record.

• Direct experience with strategic planning and implementation, medical device/pharma industry, sales leadership, market direction, budgeting, business insights, and coaching & talent development (minimum 7+ years preferred).

• Proven ability to manage complex, multi-stakeholder relationships across large integrated delivery networks (IDNs), academic medical centers (AMCs), or integrated health systems.

• Savvy in CRM tools (e.g., Salesforce), account planning frameworks, with leveraging technology as a key enabler.

• Strong understanding of healthcare system decision-making, contracting, and financial drive.

• Highly comfortable leading in matrix environments, collaborating under Dynamic Shared Ownership models and enjoys working a collaborative, team-focused approach.

• Personal strengths include communication and relationship-building skills, especially with radiology department stakeholders.

• Strong executive presence, consultative selling skills, and cross-functional collaboration abilities.

• Proven track record in developing and executing strategic account plans that deliver measurable business outcomes and executing customer engagement processes.

• Cultivates and fosters a team environment that drives personal ownership, energy, and a customer-first approach.

Preferred Qualifications:

• Deep understanding of radiology workflows, imaging technologies (computed tomography (CT), magnetic resonance (MR), picture archiving and communication system (PACS), etc.), and health system priorities.

• Experience in radiology, MedTech, or healthcare IT/software.

• Exposure to contracting, procurement, or Value Analysis Committee (VAC) processes.

• Ability to use company-generated AI tools.

• Contract lifecycle experience.

Salary Range: $125,000 - $187,000.

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The rotation includes:

• Sourcing: Learn how we identify vendors, conduct RFPs (Request for Proposals), and negotiate the best value for the business.

• Contracts: Work with the Contracts team to oversee the entire Contract Lifecycle Management (CLM) process, including intake, contract review and negotiation, signatures, and archiving.

• Procurement Operations: Support the end-to-end Procure-to-Pay process, including requisition and PO creation, supplier onboarding, and invoice coordination. Learn how procurement policies and approval workflows are applied in systems like Zip, Coupa, and Oracle.

• Digital Transformation: Gain hands-on experience in Digital Transformation by mastering how to bridge the gap between business strategy and AI development. This role teaches you to identify automation opportunities through real-world stakeholder interviews, translate those needs into technical requirements for IT teams, and manage a project lifecycle from start to finish.

As part of our company-wide AI initiative, you will be tasked with identifying an efficiency bottleneck within the procurement lifecycle. Using tools like Gemini or OpenCode, you will design and propose (or build!) an automated solution.

Key responsibilities include:

• Understanding how our workflows work today and developing insights to optimise

• Using AI to automate everything possible in workflows

• Working in our current spend analysis tool and supporting optimising spend analytics and dashboarding

• Supporting category managers in research and market intelligence for active sourcing events

• Assisting in data cleansing and management within our Procurement systems

• Collaborating with cross-functional stakeholders (Finance, IT, Legal)

Final Capstone: Deliver a professional presentation to executive leadership on your rotation findings and your AI project's impact.

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Your responsibilities will include:

• Responding to or escalating requests from internal partners in product, business, and marketing who need Legal support.
• Training clients on the contracting process and tools, and ensuring that the correct process and approvals are in place for each deal.
• Independently negotiating non-disclosure agreements with external partners using well-defined processes, standard templates, and established playbooks.
• Advising clients on basic commercial, marketing, and business legal concepts; reviewing and editing marketing materials and external communications with oversight.
• Negotiating and redlining marketing, influencer, and consulting agreements using established playbooks with minimal oversight.
• Supporting the IP team across various areas, including trademark portfolio research, IP clearances, and brand enforcement workflows.

In addition, you will have the opportunity to leverage your prior work experience to help drive implementation of a new contracts management system to ensure smooth adoption across different functions. You will also maintain and improve legal and cross-functional resources, including directories, playbooks, policies, and other key documentation.

We are looking for someone with a BA/BS or equivalent work experience, demonstrated written and spoken communication skills, curiosity and ability to jump into less familiar areas and learn while doing, effective critical thinking, problem-solving, and project management skills, excellent organizational skills, time management, and attention to detail.

Bonus points if you are familiar with Discord, Google Workspace, and AI tools, demonstrated experience with a contract management system or contract lifecycle management (CLM) platform, and enjoy talking about absurd and improbable ideas for fun.

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We are seeking a highly organized and technically skilled individual with hands-on experience designing processes, implementing, managing, and integrating legal systems with enterprise platforms. The ideal candidate will have a proven track record of evaluating technology, driving automation initiatives, and delivering measurable improvements in legal workflows.

As a Legal Operations Analyst, you will serve as a co-administrator for Ironclad, managing legal workflows, templates, clause libraries, reporting, and user access. You will facilitate end-to-end contract processes, track milestones, and ensure timely approvals. You will also help pilot, implement, and optimize AI and automation tools to streamline legal workflows and enhance productivity.

This highly impactful role offers the opportunity to shape contract management, drive adoption of AI and automation, and help scale the LPT department's operations in a fast-paced, evolving environment.

Responsibilities:

• CLM Administration: Serve as a co-administrator for Ironclad, managing legal workflows, templates, clause libraries, reporting, and user access.
• AI & Technology Initiatives: Help pilot, implement, and optimize AI and automation tools to streamline legal workflows and enhance productivity.
• Process Improvement: Identify opportunities to streamline in contract and workflow processes, recommend solutions, and help implement best practices to scale the legal function.
• Project Management: Support projects end-to-end – from planning and coordination to rollout and adoption.
• Analytics & Reporting: Build dashboards and reports on contract metrics, KPIs, and technology adoption metrics to maintain data for leadership review.
• Training & Enablement: Develop documentation and training for LPT teams and business partners to maximize adoption of CLM and AI tools.
• General Legal Ops Support: Ensure smooth execution of department workflows by supporting day-to-day operations, including maintaining knowledge bases, driving cross-functional initiatives, and supporting strategic ad hoc projects.

Requirements:

• 5+ years of experience in legal operations, preferably at a fast-paced global technology company.
• Highly organized and proven in defining and executing a project from start to finish, ability to manage multiple concurrent projects, high-volume workloads, and shifting priorities with confidence.
• Strong technical acumen with hands-on experience designing processes, implementing, managing, and integrating legal systems with enterprise platforms.
• Proven track record of evaluating technology, driving automation initiatives, and delivering measurable improvements in legal workflows.
• Skilled in legal data analytics (ROI, cycle times, volumes, trends).
• Excellent communicator with strong writing skills; able to present complex issues clearly and concisely.
• Collaborative, adaptable, and cross-functional team player with integrity, curiosity, and strong interpersonal skills – with the ability to work independently or cross-functionally.

Bonus:

• Working knowledge of AI tools and applications, including prompt design, data extraction, document analysis, and model training.
• A sense of humor!

Compensation:

• Compensation may be adjusted based on location: For the New York, D.C., and California (Excluding the bay area) the expected salary range is $124,000 - $152,000
• Equity: This role is eligible to participate in Cloudflare’s equity plan.
• Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family, including health and welfare benefits, financial benefits, and time off.

What Makes Cloudflare Special?

• We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
• Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
• Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
• 1.1.1.1: We released 1.1.1.1, a free public DNS resolver that blocks ads and trackers, making the Internet faster and safer for everyone.

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In your first year, you'll focus on building AI-enabled workflows, integrating and implementing new systems, and creating better visibility into legal operations through data, reporting, and automation. You'll also help bring AI-powered capabilities into legal processes, including contract review and decision support within tools such as Ironclad CLM and related platforms.

Responsibilities:

• Design and build automated workflows for legal tasks such as contract review, non-disclosure agreement routing, intellectual property enforcement, compliance monitoring, data retention, inventorying, and data subject request processing.

• Develop custom AI prompts, decision trees, and logic layers that support a wide array of AI use-cases within our connected tools.

• Partner with internal AI and machine learning teams to embed legal logic into broader company automation and tooling.

• Build self-service resources, including intake forms, playbooks, and decision trees, that reduce ad hoc legal requests and improve team efficiency.

• Own technical administration for parts of the legal technology stack, including contract lifecycle management, e-billing, compliance platforms, and workflow automation tools.

• Evaluate new legal technology solutions, from prototyping and vendor assessment through integration and user adoption.

• Collaborate with Sales, Finance, Security, Trust & Safety, and People teams to streamline legal dependencies and implement scalable system integrations with platforms such as Salesforce and Zuora.

• Create dashboards, reporting infrastructure, and data models that support legal analytics, leadership visibility, compliance automation, and customer-facing guidance on product-specific metrics.

Requirements:

• Experience building, configuring, or significantly customising legal technology systems beyond basic administration.

• Knowledge of in-house legal workflows, including contracts, compliance, intake, and matter management.

• Ability to work with technical tools such as contract lifecycle management platforms, workflow automation tools, SQL or database querying, application programming interface integrations, or scripting languages such as Python or JavaScript.

• Comfort translating between legal, technical, and business stakeholders to turn requirements into clear technical solutions.

• Experience supporting cross-functional work with teams such as Sales, Finance, Security, Trust & Safety, or People.

• Ability to build structured reporting or data solutions that support operational decisions, compliance processes, or legal analytics.

• Strong written and verbal English communication skills for success in a remote, largely asynchronous environment.

• Openness to transferable experience from legal operations, legal technology, technical program work, or other roles that combine systems thinking with legal process improvement.

About the team: The Legal & Corporate Affairs team supports GitLab by helping the business move efficiently while managing legal and compliance risk. Within that function, this role focuses on the systems, workflows, and data infrastructure that power legal operations, from contract lifecycle management and e-billing to compliance automation and reporting.

You'll work with a distributed group of legal and cross-functional partners across regions, using asynchronous collaboration to design solutions that scale across the company. The team is focused on reducing manual work, improving self-service, and building dependable integrations between legal systems and GitLab's broader business tools so legal support is easier to access and easier to measure.

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You'll work at the center of enterprise deals, complex licensing structures, and contracting for customers in heavily regulated industries, helping sales teams move deals forward while protecting GitLab's interests.

In this role, you'll report to the Director of Legal and play a key part in advising on risk in real time, improving how the team works at scale, and strengthening the internal knowledge base that supports consistent, practical decision-making.

Some examples of our projects:

• Commercial Legal at GitLab

• GitLab's Values

What you'll do:

• Manage a pipeline of commercial agreements across varying levels of complexity and stakeholder needs.

• Draft subscription agreements, artificial intelligence terms, regulatory annexes, professional services agreements, non-disclosure agreements, and related commercial documents.

• Negotiate contract terms directly with customer counterparts in a way that supports deal progress and protects GitLab's legal and business interests.

• Collaborate with sales teams and internal stakeholders to provide clear, timely guidance on contracting questions throughout the deal cycle.

• Assess contractual risk across your caseload and translate legal issues into practical options and recommendations for the business.

• Support sales enablement by creating practical guidance and helping sales team members understand and navigate contract terms.

• Maintain and improve team playbooks, templates, and process documentation to support consistent, scalable contracting practices.

What you'll bring:

• Experience drafting, reviewing, and negotiating commercial contracts in a software or technology environment.

• Knowledge of technology-related agreements, including complex commercial arrangements, large transactions, and contracts with structured regulatory or licensing considerations.

• Ability to balance business goals with legal risk using a practical, solutions-oriented approach.

• Skill in explaining complex contractual concepts clearly to non-legal stakeholders and external counterparts.

• Experience working across geographies and time zones, with awareness of differing commercial and regulatory norms in global contracting.

• Familiarity with Google Workspace and contract lifecycle management tools; experience with Ironclad is useful, and openness to learning GitLab's tools and workflows is important.

• Fluency in English, with additional language skills welcomed because they can support collaboration and negotiation across diverse markets.

• Transferable experience from remote or asynchronous environments, or readiness to work effectively in that model, along with a law degree, paralegal certificate, or equivalent practical experience.

The Commercial Legal team partners with sales and business stakeholders to support GitLab's revenue motion in a responsible and efficient way. The team manages contracting across GitLab's global customer base, including software as a service, self-managed, and hybrid deployment models, along with terms related to artificial intelligence and the broader platform direction.

The team works asynchronously across time zones and relies on strong documentation, pragmatism, and mutual support to keep pace with a fast-moving business. A key focus is helping the company scale commercial contracting while staying clear on risk and enabling deals effectively.

For more on how this team works, see Link: Commercial Legal Handbook

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Key responsibilities include: Triage and provide frontline support for requests from the Company to the legal department Prepare and maintain records and documentation, such as business licenses, construction contracts, leases, letters of intent, waivers, and notices Draft, review and redline standard contracts, e.g., NDAs, SaaS licenses, vendor contracts, engagement letters, leases, MOUs, AIA agreements, etc. Be a partner to the lawyers on the team with respect to data requests, research, organisational filing and general project management Coordinate electronic signatures and manage our Contract Lifecycle Management (CLM) tool and contract records Support legal tech execution, such as maintaining our CLM, matter management, or AI tools Support departmental stakeholders with recurring legal requests Work cross-functionally with Strategic Real Estate, Core Ops, Construction and other departments Facilitate and assist in various projects, large and small Assist in the development of lightweight workflows to keep the company organised and efficient

Required qualifications include: At least 2 years of relevant experience Bachelor's degree and/or paralegal certificate Strong written and verbal communications skills and excellent attention to detail and accuracy Experience with productivity tools (e.g. AirTable, Slack, DocuSign, Jira) and familiarity with or willingness to learn contract or matter management systems. The ability to build strong relationships within the team and cross-functionally, including Real Estate, Core Operations, Supply Chain, and more Experience in supporting small and large-scale projects Solutions oriented, with interest in developing and streamlining processes and creating efficiencies Self-starter who is able to identify areas where they can assist; Willing to wear multiple hats with shifting priorities and work on projects of all types, big and small Excellent analytical and critical thinking skills A positive, team player attitude, good judgment, and eagerness to help others

Preferred qualifications include: Interested in national security and changing the landscape of defence contracting Experience with startup, defence, and/or in-house at a high-growth company strongly preferred Familiarity with estoppels, notarizations, apostilles, and more Familiarity with or exposure to permitting, business licenses, and specialised licensing At least 2 years' experience at a nationally recognised law firm or in house strongly preferred

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Your responsibilities will include triaging and providing frontline support for requests from the Company to the legal department, preparing and maintaining records and documentation, drafting, reviewing and redlining contracts, and being a partner to the lawyers on the team with respect to data requests, research, organizational filing and general project management.

You will also coordinate electronic signatures and manage our Contract Lifecycle Management (CLM) tool and contract records, lead legal tech implementations, oversee and evaluate opportunities to improve processes and increase scalability, identify risks and mitigations, assist in the strategy development for new legal needs, and collaborate directly with other departments in the company to streamline their legal needs and provide them with tools so they can help themselves with repeatable legal requests.

You will oversee and champion various significant, material projects which will have significant impact on the company’s business, working with amorphous direction and tasking, and develop lightweight workflows to keep the company organized and efficient.

Required qualifications include at least 4 years of relevant experience, a Bachelor's degree and/or paralegal certificate, strong written and verbal communications skills and excellent attention to detail and accuracy, proficiency in productivity & management tools such as AirTable, Slack, DocuSign, Jira, Salesforce, Oracle ERP, and/or Foundry, and the ability to build strong relationships within the team and cross-functionally.

Preferred qualifications include interested in national security and changing the landscape of defense contracting, at least 2 years’ experience with startup, defense, and/or in-house at a high-growth company, and at least 2 years’ experience at a nationally recognized law firm.

The salary range for this role is $113,000-$135,000 USD, and highly competitive equity grants are included in the majority of full-time offers.

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Your responsibilities will include:

• Engaging internal stakeholders to prepare and drive contracts efficiently through the various stages of Stripe's third-party engagements process
• Partnering with internal teams such as Finance, Legal, Security, and Sourcing to improve collaboration between contracting and other functions, reducing Stripe's risk and improving visibility into our processes
• Utilizing templates and fallback positions
• Managing pre-assigned engagements within our Contract Lifecycle Management system (Agiloft)
• Being responsible for end-to-end contract lifecycle management
• Analyzing our processes and instigating changes to help scale our operations and improve user experience
• Analyzing internal data to drive operational performance and pulling reporting from Agiloft to drive improvements

In this role, you will have the opportunity to work closely with other Stripe teams to assist with internal and external ad-hoc requests. You will be a part of building a brand-new team and operational culture for Stripe.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 4-5 years of relevant experience in formulating and reviewing the end-to-end of contract lifecycle management with a degree in Law or relevant field
• Excellent communication and organizational skills, both written and verbal, with the ability to represent Stripe effectively by interfacing with and influencing experienced business leaders
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems, and make complex investigatory decisions

You will also likely have (not required):

• Knowledge in the fintech industry
• The ability to be flexible and comfortable with changing requirements
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• A passion for creating new systems and solving problems via infrastructure and automation

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We are seeking a Client Contracting Associate to join our Client Experience team in Edinburgh. The successful candidate will be responsible for managing and supporting the contracting process for investment management agreements and other ancillary legal documentation.

About BlackRock

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.

Responsibilities

• Own and drive the contracting process for investment management agreements (IMAs) and all other ancillary legal documentation and contract types – from the initial legal drafting stage, through contract negotiations, to successful execution
• Manage and support activities for both new BlackRock clients and change events for existing clients, meeting client expectations at all times
• Support the work of one, or several client types or regional channels, own and deliver the contract lifecycle management of your activities, and find opportunities for process and client experience improvements
• Facilitate and coordinate with internal partners across global functions involved in the contracting process, ensuring their comments flow through to the contract with any legal drafting updated accurately, and requisite approvals are acquired
• Manage client and stakeholder expectations throughout the negotiation process
• Engage with proprietary BlackRock document platforms and case technology, and ensure that the appropriate contracting processes are followed to mitigate risk to BlackRock
• Identify potential issues that are disseminated to potentially impacted internal stakeholders for review, discussion, negotiation and resolution
• Capture relevant non-standard contractual clauses and support the maintenance and build-out of contractual documentation databases, FAQs and playbooks
• Ensure all completed contractual documentation is properly filed, critical sign offs captured, and circulated to relevant groups to support all downstream functions
• Support internal stakeholder and client-facing teams with legal or contractual queries relating to contractual documentation

Proficiencies

• 1-4 years PQE, OR several years’ working experience in a legal environment or contracts role
• Candidate must be able to demonstrate track record of drafting and negotiating sophisticated legal contracts
• Ability to perform and deliver high quality legal contracts in a fast-paced environment whilst managing competing internal and client demands
• Relevant legal qualifications at higher education level
• Investment management industry or other financial services working experience preferred, but not essential
• Knowledge of the asset management industry (fund types, client base and strategies, operational set up and products) and applicable law and regulations also preferred
• Comfort in working with multiple systems and document management platform types to supervise and handle the contract negotiation lifecycle
• Ability to independently handle tasks and workload with some guidance and oversight
• Ability to think out of the box, to navigate sophisticated internal processes and functions, and be able to offer practical, contractual solutions of mutually benefit to both the client and Blackrock
• Demonstrated ability to balance client needs with internal policies and operational procedures
• Ability to be a great teammate and stakeholder is crucial
• Strongly proficient in standard software (e.g. Microsoft Office) and interested in new technologies such as AI

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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The IT Director – Sales and Customer Experience (ITBP) is the accountable leader for a dedicated delivery team serving Sales, Customer Experience, and Revenue Operations. This role serves as the single point of accountability between functional leadership and IT, ensuring the delivery of scalable, secure, and value-driven Salesforce and CX solutions aligned with revenue growth and service excellence.

How You Make an Impact

• Owns and manages the end-to-end Sales & Customer Experience Delivery Team with full accountability for outcomes and value realization.
• Accountable for what gets built and why, with engineering best practices.
• Act as senior IT partner to Sales and CX leadership, aligning technology investments to revenue growth, distributor performance, and service-level objectives.
• Translate strategy into a sequenced roadmap across Sales Cloud, Service Cloud, Manufacturing Cloud, Commerce Cloud (B2B), Experience Cloud, CPQ, Salesforce AI, Data Cloud, CRM Analytics, and power BI reporting.
• Lead and develop a high-performing team of analysts and program managers, establishing clear goals, performance metrics, and development plans.
• Define and govern end-to-end lead-to-Loyalty and B2B customer lifecycle enablement, including CPQ, CLM, DocuSign, Adobe, and digital commerce capabilities.
• Oversee Voice of Customer (VoC) program delivery leveraging Qualtrics to capture, analyze, and operationalize feedback from distributors, retailers, and business partners.
• Define and govern non-functional requirements, including scalability, resilience, performance, security, and data integrity across the Salesforce and CX ecosystem.
• Drive automation, AI enablement, platform optimization, and continuous improvement to enhance efficiency and reduce technical debt.
• Collaborate cross-functionally to prioritize initiatives, align capacity, and ensure measurable value realization.
• Partner with IT Operations to ensure successful transition to run-state support with defined SLAs, monitoring, and sustainability standards.

Functional Financial Accountability and Budget Management

Accountable for the financial and operational performance of the Sales & CX technology portfolio, managing fixed platform costs and variable investment spend aligned to OGSM commitments. Ensures disciplined prioritization, transparent executive reporting, cost forecasting, and sustainable cost-to-serve while balancing innovation with long-term platform health.

What You Bring to the Role

• 12–15+ years leading enterprise CRM and customer experience delivery functions.
• Deep experience across the Salesforce ecosystem, including Sales, Service, Manufacturing, Commerce (B2B), Experience Cloud, CPQ, Marketing Cloud, Data Cloud, CRM Analytics, Salesforce AI, and related integrations.
• Experience integrating Salesforce with ERP systems (SAP preferred), marketing technologies, analytics platforms, and contract lifecycle solutions.
• Strong financial acumen with accountability for multi-million-dollar functional IT budgets.
• Executive-level stakeholder engagement and cross-functional influence capability.
• Bachelor’s degree required; MBA preferred.

Competencies Desired

• Enterprise-level strategic thinking with executive presence and the ability to translate complex commercial and technical concepts into compelling business narratives.
• Strong understanding of B2B customer journeys, distributor ecosystems, and service-level requirements.
• Customer-centric orientation with influence in highly matrixed organizations.
• Proactive problem-solving mindset focused on efficiency, automation, and scalable design.
• Advanced analytical leadership with strong data visualization and narrative development expertise.
• Excellent communication skills for complex stakeholder management and executive alignment.
• Proven ability to manage multiple strategic priorities while driving continuous improvement and measurable value realization.
• Talent leadership capability to build, coach, and mentor high-performing multidisciplinary delivery teams.

Working Conditions / Physical Requirements / Travel Requirements

Must be willing to support evening or weekend work during major releases, escalations, or critical business initiatives. Travel up to 10% domestic.

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