The Strategic Sourcing team partners closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb's business priorities while driving innovation, value, and stakeholder success. We are a collaborative, forward-thinking team that embraces an AI-first mindset and leverages technology, automation, and data to simplify processes and unlock new efficiencies.

As the Strategic Sourcing Manager at Airbnb, you will lead end-to-end sourcing and supplier relationship management across key spend areas such as Community Support (Contact Center) services, including global outsourced support operations, vendor strategy, and performance governance. You will develop and execute category plans that align with business priorities, identifying opportunities for cost optimization, supplier innovation, and risk mitigation across the BPO category.

Success in this role means delivering measurable cost and value improvements, advancing supplier diversity and innovation, and shaping Airbnb's sourcing strategy to support company growth and operational excellence.

Responsibilities:

• Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans.
• Conduct and lead end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and complex contract negotiations.
• Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across BPO services and related categories.
• Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows.
• Identify and implement continuous improvement initiatives, simplifying sourcing processes and driving measurable efficiency gains.
• Build and manage supplier relationships to ensure ongoing value delivery, service quality, and alignment with Airbnb's diversity and sustainability objectives.
• Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop clear commercial terms, ensure compliance, and support sound financial outcomes.
• Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies.
• Influence vendors and internal partners to drive innovation, continuous improvement, and long-term value creation, while leading complex negotiations and contracts that mitigate risk, enhance accountability, and maximize total cost of ownership.

Requirements:

• 10+ years of procurement or industry experience, ideally managing indirect spend across BPO (Contact Center) services.
• Bachelor's or advanced degree in Finance, Supply Chain, Business, or a related field.
• Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value.
• Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.
• Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders.
• Deep understanding of supplier management, risk mitigation, and contract governance.
• Limited travel may be required.

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About the Role

We are looking for a Commercial Contracts Manager (Sales) to support our sales team by reviewing, redlining, and managing Terms of Business and commercial agreements during the sales process. This role is focused on speed, accuracy, and commercial practicality, helping the sales team close deals efficiently while ensuring contractual protections remain in place.

Key Responsibilities

Contract Review & Redlining

• Review and amend Terms of Business, service agreements, and commercial contracts.
• Redline prospect-requested changes while protecting company interests.
• Ensure contract terms remain commercially viable while accommodating reasonable client requests.

Sales Support

• Work closely with the sales team to support contract queries during deal cycles.
• Provide guidance on acceptable amendments and escalation points.
• Maintain consistency in contract language and approved clauses.

High-Volume Contract Processing

• Handle approximately 5–10 contract reviews per day, often involving recurring amendment requests.
• Build a library of pre-approved responses and clause alternatives to speed up negotiations.

Contract Governance

• Ensure all agreements align with company policies and commercial risk guidelines.
• Track contract changes and maintain documentation for internal records.

Requirements

Must Have

• Experience reviewing commercial contracts or Terms of Business.
• Background as a Contracts Manager, Paralegal, or Commercial Legal Specialist.
• Strong understanding of commercial contract language and risk considerations.
• Ability to work in a fast-paced, sales-driven environment.
• Excellent attention to detail and strong written communication.

Preferred

• Experience supporting sales teams or commercial negotiations.
• Background working with SaaS, consulting, or services agreements.
• Based in Dubai / UAE or willing to relocate.
• Legal education or paralegal qualification.

Ideal Candidate

• Commercially minded rather than purely legal.
• Comfortable making practical contract decisions quickly.
• Able to handle repetitive contract amendments efficiently.
• Works well with sales teams and fast deal cycles.

Work Structure

• Full-time
• UAE-based (Dubai preferred)
• High collaboration with the sales team

Benefits

• Competitive compensation aligned with UAE market benchmarks
• Opportunity to work directly with senior leadership and the sales team on high-value commercial deals
• Exposure to a fast-growing international AI and technology business
• Work in a high-performance, fast-paced environment where decisions move quickly
• Opportunity to shape commercial contract processes and frameworks as the business scales
• Flexible work structure depending on candidate profile (full-time or independent contractor)
• Potential relocation support to Dubai for the right candidate
• Long-term growth opportunity within the company’s legal, finance, or commercial operations functions

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