As a Senior Staff Engineer, you will serve as the connective tissue across Compliance's multi-year strategic initiatives, defining how components fit together, identifying where capabilities can be shared rather than duplicated, and ensuring we leverage platform investments from partner teams.

Your decisions will directly affect how Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening while minimizing operational cost and customer friction.

This role extends well beyond the Compliance organization itself. You will partner directly with cross-organizational engineering teams, as well as cross-functional stakeholders across Product, Content, Legal, and Design.

The technical choices you make carry direct financial and legal exposure , requiring the judgment, depth of expertise, and organizational credibility to drive high-stakes design tradeoffs across team boundaries.

Key responsibilities include:

• Owning the end-to-end system design vision for the Compliance organization, setting the architectural direction for an engineering organization of nearly 30 engineers across multiple teams.
• Driving foundational architectural shifts, including the move from an account-centric model to a customer-centric one , rethinking how we model identity, risk, and enforcement across the platform.
• Leading the technical strategy for expanding KYC capabilities , supporting small and medium businesses, reimagining business onboarding and account structures, enabling KYC through third-party APIs, and extending verification to third-party payees.
• Architecting systems that adapt to the evolving digital identity landscape , including new verification standards, government-issued digital credentials, and shifting privacy regulations , without requiring costly re-platforming.
• Ensuring our technical foundations are flexible enough to absorb unforeseen regulatory mandates with aggressive timelines, without destabilizing existing systems or requiring disproportionate engineering investment.
• Partnering with technical leaders across multiple organizations to drive alignment on shared capabilities and cohesive system design, reducing duplication and compounding technical debt.
• Working closely with Product, Design, Policy, Legal, Operations, and other cross-functional partners as part of a globally distributed team to define and ship impactful features.

Requirements include:

• 15+ years of technical experience, with 10+ years of relevant industry experience in a fast-paced tech environment.
• Prior knowledge of Regulatory Compliance standards (AML, KYC, sanctions screening) and demonstrated experience designing and implementing those controls at scale.
• Proven track record of setting technical direction and architectural strategy for a large engineering organization, with the ability to drive alignment across organizational boundaries.
• Experience designing systems that span multiple teams and domains, with a focus on cohesion, reusability, and long-term maintainability over initiative-by-initiative solutions.
• Excellent communication skills and the ability to influence senior technical and non-technical stakeholders across the company.
• Strong problem solver with deep experience operating and leading on-call for production systems at scale.
• Technical leadership: hands-on experience leading large project teams, making high-stakes design tradeoffs, and translating regulatory requirements into scalable system architectures.
• BS/MS/PhD in Computer Science, a related field, or equivalent work experience.
• Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.)
• Deep understanding of architectural patterns of high-scale web and data applications.
• Be future looking , we might be focused on immediate regulations, but need to build for the long term. You think in terms of platforms, not projects.
• End-to-end ownership mentality that transcends team boundaries, with the credibility and judgment to make decisions that carry direct financial and legal implications.

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At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn't just about where we began; it's about where we're headed and how we'll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

Job Purpose

The IT Senior Manager – Change Management & QA is responsible for leading the enterprise-wide strategy and execution of IT quality assurance, testing, performance validation, release governance, and change enablement. This role ensures all IT solutions—across ERP, digital platforms, integrations, and custom applications—meet enterprise standards for quality, scalability, stability, and business readiness. Operating as a global leader within a matrixed environment, this position establishes standardized QA and change frameworks while developing high-performing global teams. The role plays a critical leadership position in the SAP S/4HANA transformation and ensures predictable, low-risk delivery across the global IT portfolio through disciplined change and quality practices.

How You Make an Impact (Job Accountabilities)

Enterprise Change & QA Strategy

• Define and own the global strategy for IT quality assurance, testing, performance validation, release governance, and IT change management.
• Establish enterprise standards, methodologies, KPIs, and governance models aligned with global delivery and transformation priorities.
• Ensure quality validation, release readiness, and structured change controls are embedded as formal gates in delivery and go-live decisions.

Global Team Leadership & Capability Development

• Lead and develop a global, matrixed organization including QA Managers, Test Leads, Release Coordinators, and Change Analysts.
• Foster a culture of accountability, automation-first thinking, service discipline, and continuous improvement.
• Define career paths, skills development, and scalable operating models across regions and platforms.

Testing & Tool Platform Ownership

• Oversee functional, integration, regression, and user acceptance testing leveraging OpenText ALM and UFT One.
• Lead enterprise tool strategy, including transition from Zephyr to OpenText toolsets and integration with JIRA and CI/CD pipelines.
• Establish automation standards and reusable frameworks to improve coverage and reduce cycle time.

Performance & Non-Functional Quality

• Govern enterprise performance and load testing strategies using OpenText LoadRunner and EDI load simulations.
• Ensure validation of scalability, throughput, and reliability with production performance feedback loops.
• Partner with infrastructure, architecture, and integration teams to proactively mitigate performance risks.

Release & Change Governance

• Own global release calendars, deployment controls, CAB governance, and readiness criteria.
• Serve as key authority for go/no-go decisions.
• Ensure ITIL-aligned change processes support predictable, auditable, and low-risk releases across regions and platforms.

SAP S/4HANA & Enterprise Program Leadership

• Serve as enterprise QA and change leader for the SAP S/4HANA transformation.
• Ensure integration testing, release controls, and change governance elevate enterprise-wide standards.
• Balance transformation initiatives with ongoing global production support and releases.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required.
• Master’s degree preferred.

Experience

• 10+ years of experience in IT Quality Assurance, Testing, Change Management, or Release Management.
• 5+ years leading global or enterprise-scale QA or change organizations.
• Experience supporting large ERP implementations (SAP ECC and/or S/4HANA) and complex integrations (EDI, middleware, APIs).
• Demonstrated experience implementing structured change governance frameworks.

Certifications

• ITIL Foundations certification required.
• Testing, QA, DevOps, or Agile certifications preferred (e.g., ISTQB, SAFe, DevOps).

Technical & Leadership Capabilities

• Deep expertise in enterprise QA frameworks, test automation, and performance engineering.
• Strong understanding of ITIL-based change management and release governance.
• Experience with OpenText ALM, UFT One, LoadRunner, JIRA, and Zephyr.
• Knowledge of DevOps pipelines, CI/CD integration, shift-left/right testing, and continuous testing principles.
• Proven ability to define enterprise roadmaps, governance models, and platform strategies.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to build and scale global teams.

Competencies Desired

• Enterprise mindset with strong governance orientation
• Change leadership and organizational influence
• Operational discipline and risk management
• Continuous improvement and automation advocacy
• Executive presence and decision-making capability

Working Conditions / Physical Requirements / Travel Requirements

Working Conditions / Physical Requirements:

• Hybrid work environment with periodic onsite collaboration. Primarily office-based with extended periods of sitting and computer use.

Travel Requirements:

• Up to 10% domestic and international travel.
• After-hours support may be required during major global releases or transformation milestones.

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Product & Solutions Lead, Safety and Security

Location

San Francisco

Employment Type

Full time

Department

Intelligence & Investigations

Compensation

• $288K – $425K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Intelligence & Investigations (I2) team detects and disrupts abuse and strategic risks so people can use AI safely. We translate real-world signals, investigations, and external threat intelligence into practical mitigations, operating guidance, and partner-ready support that improves safety outcomes across the AI ecosystem.

About the Role

As a Product & Solutions Lead focused on safety and security, you will build and operate 0–1 products, services, and technical solution packages that help developers and public institutions move from experimentation to durable, trusted outcomes—while maintaining public safety, transparency, and respect for privacy and rights.

This role balances two modes of delivery:

1. Bespoke products and technical solutions for strategic internal and external partners, and

1. Scalable product and solution packages that can be reused broadly across partners and deployments.

Training is a component of scale, but not the center of gravity. You will also ship reference implementations, playbooks, evaluation kits, and repeatable operating models that partners can adopt and operate.

You will work directly with engineers and a multidisciplinary group of safety and geopolitical analysts, and data and quantitative scientists to convert complex, evolving challenges into solutions that teams can adopt in high-stakes environments.

This role is based in San Francisco, CA (hybrid, 3 days/week). Relocation support is available.

In this role, you will:

• Own the 0–1 roadmap for safety and security solution offerings: define the target users, problem statements, tools, operating models, success metrics, and the set of reusable deliverables we ship.

• Design and ship bespoke technical solutions for priority partners (internal and external), then abstract what works into reusable patterns and toolkits.

• Build partner-ready technical artifacts: solution blueprints, reference architectures, evaluation and monitoring guidance, incident/response playbooks, and deployment checklists.

• Package open-source and proprietary capabilities into adoption-ready solutions (e.g., reference implementations, configuration patterns, validated workflows).

• Maintain a consistent delivery model across engagements: intake, scoping, governance alignment, execution cadence, and retrospectives that improve the offering over time.

• Translate evolving threats into actionable guidance and updates for solution packages (e.g., scams/fraud patterns, cyber-enabled threats, ecosystem abuse trends).

• Develop lightweight enablement components as needed: targeted technical modules, hands-on labs, and readiness assessments that accelerate adoption of the solutions.

• Define and instrument impact measurement: adoption milestones, readiness indicators, reliability and safety posture improvements, and partner satisfaction with outputs.

• Partner closely across engineering, safety, geopolitical analysis, and quantitative teams to ensure solutions are technically credible, threat-informed, and measurable.

• Communicate crisply and decision-readily to internal and external stakeholders: progress, trade-offs, risks, and recommendations.

You might thrive in this role if you:

• Have 6+ years in product, technical program leadership, solutions, or platform operations, especially in safety, security, risk, integrity, or enterprise/public-sector contexts.

• Have built 0–1 solution offerings (product plus services or productized services): taking ambiguous needs, shipping something concrete, then scaling it into a repeatable model.

• Have a builder’s mindset: comfortable incubating early-stage ideas, testing them with partners, and evolving them into durable, repeatable safety and security solutions.

• Can go deep with engineers and still produce partner-ready artifacts that are clear

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Location

San Francisco

Employment Type

Full time

Department

Model Deployment for Business

Compensation

• $198K – $335K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

OpenAI’s Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine for our most complex large-scale engagements. We move quickly from prototype to production and surface reusable patterns that shape our platform. We operate at the intersection of deployment and development – working closely with OpenAI Research, Product and Partnerships.

About the Role

As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.

You will own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities.

Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures).

This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace.

This role is based in New York City or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel between 25%- 50% is required.

In this role, you will:

• Own the technical delivery plan for multiple interdependent work streams. Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.

• Run day-to-day engineering execution. Track and drive delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.

• Embed with customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.

• Partner with Product and Research so platform components and research work streams land in time to support deployment goals.

• Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models.

• Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors.

You’ll thrive in this role if you:

• Bring 7+ years of customer‑facing technical delivery leadership.

• Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.

• Excel in high ambiguity environments. Know how to simplify complex and dynamic work.

• Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.

• Think strategically and pattern-match. A

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Location

Singapore

Employment Type

Full time

Location Type

Hybrid

Department

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully fluent in English (spoken and written). Please note that your resume must be submitted in English, and the interview process will be conducted in English.

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday)

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

_PREFERRED:_ Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Engineering Manager, Identity Infrastructure

Location

San Francisco

Employment Type

Full time

Department

Applied AI

Compensation

• $293K – $385K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Identity is the foundation of trust in an AI-powered world. As people build a rich personal and organisational context in ChatGPT, they need systems that protect it, remember it, and let them share it securely across apps and agents. Without strong identity, context stays locked away or exposed. With it, AI becomes safe, personal, and truly useful, empowering users while keeping control firmly in their hands. Our team builds the trusted OpenAI account layer that connects people, enterprises, developers, and agents to OpenAI apps and the broader AI ecosystem. Our systems are the front door to OpenAI—held to an exceptionally high bar for availability, security, and latency—and are depended on by many internal teams.

About the Role

As an Engineering Manager, Identity Infrastructure, you will lead a team owning foundational identity services that must be highly reliable, secure, and fast under extreme load. You’ll set direction, grow and support the team, and partner closely across engineering and security to strengthen the platform that enables trusted access to OpenAI products.

We’re looking for people who combine strong infrastructure depth with people leadership—someone who can guide technical strategy, run reliable operations, and build a high-performing team delivering mission-critical systems.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

What You’ll Do:

• Build, lead, and develop a high-performing engineering team. Coach and mentor engineers and senior technical leads to increase their impact and support their growth.

• Define and own the technical strategy, roadmap, and execution for OpenAI’s core identity systems.

• Guide the architecture of distributed systems operating at massive scale, with high requirements for reliability, privacy, and performance.

• Partner closely with Product and Infrastructure teams to support new product needs and uphold high system standards.

• Ensure the team operates effectively, maintains strong engineering rigor, and consistently delivers against ambitious goals.

• Establish processes and a culture that enable fast learning, high trust, and responsible innovation.

• Lead the team responsible for the authentication stack and token exchange infrastructure, ensuring high availability, strong security posture, and low-latency performance.

• Own and improve request validation at the edge for logged-in users, delivering extremely high reliability and fast validation under high throughput.

• Oversee systems that enable secure access to user data, improving scalability, reliability, and access patterns for internal consumers across the company.

You might thrive in this role if you:

• Have 3+ years of experience managing high-performance engineering teams in fast-paced, rapidly shifting environments.

• Have 10+ years of experience building, scaling, and operating distributed systems at large scale.

• Care deeply about people leadership, coaching, and helping engineers achieve peak performance.

• Communicate clearly, think holistically, and make decisions grounded in both user needs and long-term sustainability.

• Have experience managing an infrastructure team and are effective at hiring, coaching, and developing engineers while maintaining strong operational excellence.

• Have deep experience building and operating high-scale backend systems, with a track record of improving reliability, latency, and security in production.

• Bring broad infrastructure expertise across the stack—from hardware and cluster management to services and storage layers.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of artificial general intelligence and work to align its development with human values. Our mission is to create a world where AI is a powerful tool for humanity, and we believe that this requires a multidisciplinary approach to research and development. We are committed to transparency and open communication, and we believe that sharing our knowledge and insights with the world is essential to advancing the field of AI. We are a team of researchers, engineers, and designers who are passionate about creating a future where AI is a force for good. We are based in San Francisco, California, and we are proud to be a part of the vibrant tech community in the Bay Area. We are committed to diversity, equity, and inclusion, and we believe that a diverse and inclusive team is essential to creating a better future for all. We are always looking for talented individuals who share our vision and values, and we encourage you to join our team and help us shape the future of AI.

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Location

San Francisco

Employment Type

Full time

Department

Applied AI

Compensation

• $185K – $385K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The ChatGPT team operates at the intersection of research, engineering, product, and design to bring OpenAI’s technology to a global audience.

Within ChatGPT, the Growth Partnerships team is dedicated to expanding distribution, unlocking new user acquisition channels, and building high-leverage integrations that deliver ChatGPT to users where they are. Working closely with external partners and internal platform teams, we design product experiences, APIs, and growth surfaces that scale adoption while upholding trust and safety.

Our work is multidisciplinary—merging product, engineering, and business impact to transform partnerships into sustainable growth engines for ChatGPT.

About the Role

We are seeking an experienced Full Stack Engineer to join the ChatGPT Growth Partnerships team and help establish the technical foundation that underpins partner-led growth. You will work on end-to-end product experiences—including frontend applications, backend services, APIs, experimentation, and data—that facilitate seamless integrations, onboarding, activation, and monetization through partners.

This high-impact role is ideal for engineers who thrive in fast-paced, ambiguous settings, can move from concept to launch, make sound product and technical judgments, and deliver quickly while maintaining robust engineering standards.

Responsibilities

• Build and own full-stack product experiences supporting partner integrations, onboarding flows, activation funnels, and growth surfaces.

• Design and develop backend services and APIs for scalable, secure partner experiences.

• Collaborate with product, partnerships, design, data science, and research teams to translate strategy into shipped product.

• Lead experimentation initiatives (A/B tests, metrics, instrumentation) to understand drivers of adoption, retention, and value through partnerships.

• Identify leverage points where small technical innovations can unlock significant growth impact.

• Establish best practices for building extensible, partner-friendly systems at scale.

• Contribute to a culture of ownership, clarity, inclusiveness, and thoughtful debate within engineering.

You Might Thrive in This Role If You

• Have delivered full-stack features on the web that drive user acquisition, activation, or monetization (e.g., onboarding, integrations, dashboards, purchase flows).

• Are comfortable with frontend and backend development, including API and service design, as well as data flows.

• Think with a system-level perspective and focus on scalability and long-term robustness.

• Are highly analytical, experienced in experiment design, and able to connect technical work to business outcomes.

• Enjoy navigating ambiguity and structuring new problem areas.

• Possess strong product intuition and prioritize user- and developer-friendly experiences.

• Are motivated by impact and inspired to help shape how partnerships fuel ChatGPT’s growth.

Location

San Francisco, New York, or Seattle

Work Type

Full-time

Join us to help grow the ChatGPT partner ecosystem and reach millions of users through thoughtful engineering and product leadership.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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