We're seeking a highly adaptable Sr. Staff GenAI Content & Conversational Designer to join our Monetization design team. As a key member of our team, you'll support projects and teams across the suite of Pinterest business products, ramping up quickly where help is needed most.
\nYour primary responsibility will be to lead conversation design and strategy for a multi-agent AI powered Pinterest Business Assistant to help business users (merchants, advertisers, and agencies) create inspired content, connect with customers, and achieve their business goals.
\nTo succeed in this role, you'll need to act as the voice of the user by becoming an expert in our business products and leveraging research to inform the design of the AI assistant. You'll also drive improvements in prompt and skill management, owning the process from conception to production, and rapidly adapting to new technologies.
\nIn addition to your technical skills, you'll need to be able to collaborate cross-functionally with researchers, product managers, engineers, and stakeholders to establish conversational, cohesive experiences with a unified voice. You'll apply systematic thinking to your work, contributing to scalable, consistent design patterns, and participating in critique to strengthen your designs.
\nAs a Sr. Staff GenAI Content & Conversational Designer, you'll actively seek learning opportunities to grow your craft, define success metrics for novel AI features, and obsess over building trustworthy, high-impact AI systems.
\nWe're looking for someone with a strong background in user-focused product conversation and content design, with experience shaping content for multi-disciplinary projects. You should have experience with LLMs, prompt shaping/engineering and working on AI product flows and with agentic systems. A portfolio demonstrating breadth and creativity and proven experience in content design, design thinking and product strategy is essential.
\nThis position is not eligible for relocation assistance. You'll need to be in the office for in-person collaboration 1-2 times/quarter, and therefore can be situated anywhere in the country.
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\nThe Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.
\nThis role sits at the intersection of conversation design and support automation. You'll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.
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\nStrong candidates may also have:
\nLogistics
\nMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.
\nHow we're different
\nWe believe that the highest-impact AI research will be big science. At Anthropic, we're building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.
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\nSan Francisco; New York City
\nEmployment Type
\nFull time
\nDepartment
\nProduct Design
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nMore details about our benefits are available to candidates during the hiring process.
\nThis role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
\nAbout the Team
\nOpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world. We serve a diverse audience of users who are already using ChatGPT daily in their lives and work.
\nWe seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth.
\nDesign plays a critical role here. To succeed in our mission, it’s crucial that we make our technology intuitive and accessible. We’re hiring a content designer to create products that are easy to use, beautiful, and push the boundaries of what’s possible. As an early team member, you’ll have a huge part in shaping our product direction and design culture.
\nAbout the Role
\nIn this role, you’ll collaborate closely with a small team of product designers and cross-functional partners to craft product experiences of today and tomorrow. You’ll work on the end-to-end design of new features and improvements across a range of OpenAI products. You’ll help chart our course into the future as we evolve our technology, product, and design paradigms.
\nThis role is available in either our San Francisco or New York offices. We offer relocation assistance to new employees.
\nWhat you’ll do in this role:
\nYou might thrive in this role if you:
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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