The Data & Insights (D&I) Data Group develops a unified Big Data pipeline across all franchises at Electronic Arts. Our live service platform incorporates data collection, ingestion, processing, real-time streaming analytics, access, and visualisation - all built on a modern, cloud-based tech stack with modern tools. The Data Group provides the tools and platform that power the future of game development, marketing, sales, accounting, and customer experience.

Responsibilities:

• Lead the design, development, and operation of complex, scalable systems and services with high reliability and performance requirements.
• Oversee major services, ensuring their long-term maintainability, scalability, and operational health.
• Drive system architecture and design discussions, influencing technical direction with different teams.
• Build large-scale data pipelines and real-time streaming systems using modern distributed technologies.
• Implement monitoring, alerting, and observability practices.
• Identify technical debt, driving improvements in system quality, performance, and developer productivity.

Qualifications:

• 7+ years of professional software engineering experience building and operating large-scale systems
• Proficiency in Java
• Experience designing and building scalable backend systems and APIs
• Hands-on experience with data pipelines, real-time streaming technologies (e.g., Kafka, Flink, Storm), or large-scale data processing systems
• Experience working with cloud platforms (preferably AWS) and distributed infrastructure
• Understanding of system reliability, observability, and performance optimization techniques
• Experience with database technologies (relational, NoSQL, or columnar) and data modelling at scale
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes)
• Experience with CI/CD systems and modern software development practices

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Join the BizTech team at Airbnb and contribute to fostering culture and connection at the company by providing reliable corporate tools, innovative products, and technical support for all teams.

As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence.

Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs.

Key Responsibilities:

• Lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions.

• Stay on top of tasks, engagements, and team interactions,active collaboration is key to success.

• Work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews.

• Dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency.

• Participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer.

Requirements:

• 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.

• Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.

• Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.

• Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.

• Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs.

• Proficient in Python or Go.

• Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).

Preferred Qualifications:

• Experience with cloud-based infrastructure and services.

• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

• Knowledge of DevOps practices and tools (e.g., Jenkins, GitLab).

• Experience with agile development methodologies and frameworks (e.g., Scrum, Kanban).

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

Salary: $212,000-$265,000 USD per year.

Benefits: Bonus, equity, benefits, and Employee Travel Credits.

Workplace Type: Remote eligible.

Experience Level: Senior.

Employment Type: Full-time.

Category: Engineering.

Industry: Technology.

Required Skills: AIOps, data catalog architecture, product development, Technical Operations infrastructure, SDLC, infrastructure as code, configuration management, distributed version control, CI/CD, cloud (AWS and/or Google), AI/automation, data catalog architecture, workflows, and correlation.

Preferred Skills: Cloud-based infrastructure and services, containerization and orchestration tools (e.g., Docker, Kubernetes), DevOps practices and tools (e.g., Jenkins, GitLab), agile development methodologies and frameworks (e.g., Scrum, Kanban), strong communication and interpersonal skills, ability to work in a fast-paced environment and adapt to changing priorities.

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This position is needed to build and maintain reliable applications for Twilio's supply insights and trust. The work involves developing back-end applications and front-end for internal tools.

As a Software Engineer in the team, you will be partnering with product managers, architects, engineering managers and other engineers to develop features for Messaging Supply products. You will be developing our messaging supply platform with emphasis on interfaces for Twilio's suppliers to interact with Twilio, automation of manual tasks, and working on new features that support both internal and customer-facing applications.

Responsibilities:

• Design, develop, test and deploy features alongside a small, distributed collaborative team to build highly scalable and available services

• Collaborate other cross-functional teams, product managers, designers, and engineers to build compelling user experiences for developers and end users

• Ensure quality by writing unit, integration, and load tests, as well as conducting thorough code reviews.

• Work independently to troubleshoot/determine resolution for issues in your team's domain

• Build new features for both internal and customer-facing applications to ensure seamless integration and great customer experience

Qualifications:

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 2 years of experience with full-stack software engineering

• Strong Computer Science fundamentals, not limited to data structures, algorithms, operating systems, and distributed systems

• Knowledge of processes and engineering best practices in all phases of the software development lifecycle, such as testing and devops standards

• Proficiency in at least one programming language, web stack and framework

• Strong oral and written communication skills (in English): be prepared to frequently propose and discuss ideas and implementation details with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!

Desired:

• Experience working with Java frameworks like Spring, Hibernate, Dropwizard.

• Experience working with React or a different web development framework

• Good understanding of DevOps CI/CD pipeline

• Experience working with agile/scrum methodologies

• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)

• Experience documenting your solutions and proposals

Location

This role will be remote from Estonia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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