{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/contact-center"},"x-facet":{"type":"skill","slug":"contact-center","display":"Contact Center","count":27},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_35760bd6-623"},"title":"Operations Manager","description":"<p>The Operations Manager oversees the operations strategy for Honda Federal Credit Union, encompassing physical branch office strategies, ITMs, operations, and operational support. This leadership role is accountable for the overall performance of operational initiatives ranging from new product development, managing operational systems, overseeing and optimizing operational efficiency, member experience, staff experience, and performance of operational service delivery within the credit union.</p>\n<p>Key responsibilities include developing and meeting Operations Department goals, budget, and objectives as outlined in HFCU&#39;s annual strategic plan. Ensuring compliance with all applicable laws and regulations related to operational practices by developing internal policies and procedures. Providing coaching and counseling to Operations leaders and staff to maximize efficiency and effectiveness.</p>\n<p>Actively participating in project implementation, including attending project team meetings, managing assigned projects, and completing project deliverables. Identifying and creating strategic project initiatives to meet the changing technological landscape related to ITMs, core systems, application portals, artificial intelligence, digital service support, and data analytics.</p>\n<p>Managing, maintaining, and owning the following operational components: ITM strategic plan, vendor relationship, servicing, regulatory/compliance; Account/Loan Origination platform, vendor relationship, updates, and servicing; Member-facing QC strategy and procedures; Digital services testing, program testing, updates procedures to data processing systems as assigned.</p>\n<p>Creating and maintaining strategic plan and updates for retail facilities, physical branch operation infrastructure, and prioritizing facility plans, security protocols, and collaborating with marketing to ensure appropriate member-facing and staff-facing branding and design.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_35760bd6-623","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Honda Federal Credit Union","sameAs":"https://careers.honda.com","logo":"https://logos.yubhub.co/careers.honda.com.png"},"x-apply-url":"https://careers.honda.com/us/en/job/10778/Operations-Manager","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$82,500.00 - $123,800.00","x-skills-required":["Bachelor's degree in business, finance, operations, or a related field","Seven or more years experience in a financial institution in a retail branch, member service, operations, or contact center environment","Three or more years of leadership experience in a financial institution in a member service capacity","Ability to organize and effectively direct subordinates","Ability to read, analyze, and interpret common financial and technical journals, financial reports, and legal documents"],"x-skills-preferred":[],"datePosted":"2026-04-22T17:22:49.683Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marysville"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"Bachelor's degree in business, finance, operations, or a related field, Seven or more years experience in a financial institution in a retail branch, member service, operations, or contact center environment, Three or more years of leadership experience in a financial institution in a member service capacity, Ability to organize and effectively direct subordinates, Ability to read, analyze, and interpret common financial and technical journals, financial reports, and legal documents","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":82500,"maxValue":123800,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_d8bd5af3-5b3"},"title":"Enterprise Solutions Engineer","description":"<p>As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. You will provide technical insights and solutioning to stakeholders both internal and external by understanding customers&#39; technical requirements. You will conduct product demos, manage technical validation activities, and ultimately help develop the business case for the prospect during the sales cycle.</p>\n<p>Responsibilities: Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect&#39;s situation and the challenges that they are experiencing Lead discovery calls with prospective customers &amp; internal cross-functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations Drive adoption during proof of values by training individual managers and users on the Cresta solution Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about the successes and failures in the field</p>\n<p>Qualifications: 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and a talent for simplifying complexity for customers Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments You embody our core Operating Principles</p>\n<p>Perks &amp; Benefits: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_d8bd5af3-5b3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4906900008","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$160,000 – $185,000","x-skills-required":["Conversational AI","CCaaS platforms","Salesforce.com","Contact center infrastructure","Enterprise SaaS environments"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:58:26.642Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Conversational AI, CCaaS platforms, Salesforce.com, Contact center infrastructure, Enterprise SaaS environments","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":160000,"maxValue":185000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2139c1a4-b0e"},"title":"Solution Architect","description":"<p>Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad.</p>\n<p>From the initial call to the final interaction, you&#39;ll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.</p>\n<p>As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.</p>\n<p>This position reports to our Manager, Solution Architect. Must be able to work US hours.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.</li>\n<li>Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.</li>\n<li>Provision and configure desk phones, providing best practices and recommendations for an efficient setup.</li>\n<li>Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.</li>\n<li>Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.</li>\n<li>Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.</li>\n<li>Perform risk analysis and change management, ensuring project success and on-time delivery.</li>\n<li>Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.</li>\n<li>Experience with Business VoIP Telephony Services (On-Premise or SaaS).</li>\n<li>Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).</li>\n<li>Network Infrastructure (Firewalls, Routers, Switches &amp; Wireless); WAN Technologies (MPLS, VPLS &amp; SD-WAN).</li>\n<li>Data Center Technologies (Public &amp; Private Clouds).</li>\n<li>Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).</li>\n<li>Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.</li>\n<li>Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.</li>\n</ul>\n<p><strong>Why Join Dialpad</strong></p>\n<ul>\n<li>Work at the center of the AI transformation in business communications.</li>\n<li>Build and ship agentic AI products that are redefining how companies operate.</li>\n<li>Join a team where AI amplifies every employee’s impact.</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth.</li>\n</ul>\n<p>We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.</p>\n<p>Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_2139c1a4-b0e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8430262002","x-work-arrangement":"remote","x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Google G-Suite","Office 365","Business VoIP Telephony Services","VoIP CODECs and technologies","Network Infrastructure","WAN Technologies","Data Center Technologies","Software components involved in enterprise service delivery","CCaaS (Contact Center as a Service)","UCaaS (Unified Communications as a Service)"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:58:24.619Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasig City, Metro Manila, Philippines"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Google G-Suite, Office 365, Business VoIP Telephony Services, VoIP CODECs and technologies, Network Infrastructure, WAN Technologies, Data Center Technologies, Software components involved in enterprise service delivery, CCaaS (Contact Center as a Service), UCaaS (Unified Communications as a Service)"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8d9fca0b-5eb"},"title":"Technical Support Engineer","description":"<p>As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You&#39;ll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution.</p>\n<p>This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Managing carrier escalations, trouble tickets, and interoperability issues across telco networks.</li>\n<li>Monitoring network performance, conducting DID probes and test calls, and proactively identifying potential issues.</li>\n<li>Supporting customers across a range of inquiries,from basic product questions to complex technical troubleshooting.</li>\n<li>Diagnosing and resolving technical issues, escalating bugs, and partnering cross-functionally to drive timely resolution.</li>\n<li>Maintaining and exceeding established service levels and productivity standards.</li>\n<li>Collaborating closely with Sales, Engineering, and Product teams to improve the customer experience.</li>\n<li>Identifying opportunities to enhance support processes, educate users, and scale our support model.</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.</li>\n<li>A strong understanding of LAN/WAN networking and cloud-based technologies.</li>\n<li>Experience with VoIP, SIP environments, and desk phone provisioning.</li>\n<li>Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.</li>\n<li>Strong written and verbal communication skills.</li>\n<li>A self-starter mindset with a strong sense of ownership and a team-oriented approach.</li>\n</ul>\n<p>Familiarity with Contact Center IVR workflows and 3rd party CRM integrations is a plus.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8d9fca0b-5eb","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8483987002","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$71,000-$89,750 CAD","x-skills-required":["LAN/WAN networking","cloud-based technologies","VoIP","SIP environments","desk phone provisioning","troubleshooting","problem-solving","written communication","verbal communication"],"x-skills-preferred":["Contact Center IVR workflows","3rd party CRM integrations"],"datePosted":"2026-04-18T15:58:02.014Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kitchener, Canada"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"LAN/WAN networking, cloud-based technologies, VoIP, SIP environments, desk phone provisioning, troubleshooting, problem-solving, written communication, verbal communication, Contact Center IVR workflows, 3rd party CRM integrations","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":71000,"maxValue":89750,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_675c7117-57f"},"title":"Strategic Solutions Engineer, East","description":"<p>As a Strategic Solutions Engineer, you&#39;ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you&#39;ll serve as both a business consultant and technical expert,guiding prospective customers through the discovery, design, and validation of Cresta&#39;s AI-powered solutions.</p>\n<p>You&#39;ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.</li>\n<li>Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.</li>\n<li>Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.</li>\n<li>Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.</li>\n<li>Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.</li>\n<li>Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.</li>\n<li>Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).</li>\n<li>Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.</li>\n<li>Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.</li>\n<li>Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.</li>\n<li>Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.</li>\n<li>Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).</li>\n<li>Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.</li>\n<li>Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.</li>\n<li>Ability to design and communicate complex solutions clearly to both technical and business audiences.</li>\n<li>Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.</li>\n<li>Fast learner and self-starter who thrives in high-growth, high-collaboration environments.</li>\n<li>Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li>\n<li>Flexible PTO to take the time you need, when you need it</li>\n<li>Paid parental leave for all new parents welcoming a new child</li>\n<li>Retirement savings plan to help you plan for the future</li>\n<li>Remote work setup budget to help you create a productive home office</li>\n<li>Monthly wellness and communication stipend to keep you connected and balanced</li>\n<li>In-office meal program and commuter benefits provided for onsite employees</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.</p>\n<p>Base Salary Range: $180,000–$205,000 + variable &amp; Offers Equity</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_675c7117-57f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4985070008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$180,000–$205,000 + variable & Offers Equity","x-skills-required":["contact center solutions","telephony architecture","CCaaS platforms","AI/ML technologies","large language models","small language models","conversational AI","agent augmentation","real-time systems","CRM tools","analytics platforms","SaaS solution architecture"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:57:54.328Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"contact center solutions, telephony architecture, CCaaS platforms, AI/ML technologies, large language models, small language models, conversational AI, agent augmentation, real-time systems, CRM tools, analytics platforms, SaaS solution architecture","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":180000,"maxValue":205000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6639ec6c-3f8"},"title":"Strategic Solutions Engineer, West","description":"<p>As a Strategic Solutions Engineer, you&#39;ll be at the forefront of the AI transformation in customer experience. You&#39;ll partner with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta&#39;s AI-powered solutions.</p>\n<p>Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.</p>\n<p>Responsibilities: Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta&#39;s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. Design and deliver compelling, tailored product demonstrations that highlight how Cresta&#39;s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. Run ROI workshops and build business case models that connect Cresta&#39;s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. Deliver persuasive, tailored product demonstrations that showcase how Cresta&#39;s AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6639ec6c-3f8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4983651008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$175,000–$205,000","x-skills-required":["contact center solutions","telephony architecture","CCaaS platforms","AI/ML technologies","large language models","small language models","conversational AI","agent augmentation","real-time systems","CRM tools","analytics platforms","SaaS solution architecture"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:57:05.876Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"contact center solutions, telephony architecture, CCaaS platforms, AI/ML technologies, large language models, small language models, conversational AI, agent augmentation, real-time systems, CRM tools, analytics platforms, SaaS solution architecture","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":175000,"maxValue":205000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4596198e-1b2"},"title":"APAC Marketing Manager","description":"<p>We&#39;re looking for a highly strategic and execution-oriented APAC Marketing Manager to build and scale our regional marketing function. Reporting to the VP International Marketing, this individual will be our first dedicated marketing hire in APAC and will play a critical role in driving pipeline, accelerating deals, and building brand presence across the region , while aligning tightly with Cresta&#39;s global marketing strategy and campaigns.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>In partnership with the VP of International Marketing, develop and execute Cresta&#39;s APAC marketing strategy aligned to both regional pipeline and CARR goals and global marketing priorities</li>\n<li>Translate global campaigns and product launches into effective regional execution plans</li>\n<li>Own and deliver the regional marketing plan across field events, ABM, digital programmes, executive engagement, and sponsorships</li>\n<li>Partner closely with APAC Sales to drive pipeline creation and acceleration</li>\n<li>Act as the primary bridge between APAC Sales and Global Marketing</li>\n<li>Provide regional insights to inform global messaging, campaigns, and roadmap decisions</li>\n<li>Track, measure, and report on marketing contribution to pipeline and revenue in alignment with global KPIs</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>Bachelor&#39;s degree in Marketing, Business Administration, a related technical field or equivalent practical experience</li>\n<li>5+ years of B2B SaaS marketing experience</li>\n<li>Proven success leading APAC or regional marketing programmes</li>\n<li>Experience operating within a global marketing organisation</li>\n<li>Strong enterprise field marketing and ABM experience</li>\n<li>Demonstrated impact on pipeline and revenue growth</li>\n<li>Ability to balance regional nuance with global brand consistency</li>\n<li>Excellent cross-functional collaboration skills</li>\n<li>Strong executive communication and presentation skills</li>\n<li>Comfortable operating autonomously in high-growth environments</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li>\n<li>Paid parental leave for all new parents welcoming a new child</li>\n<li>Remote work setup budget to help you create a productive home office</li>\n<li>Monthly wellness and communication stipend to keep you connected and balanced</li>\n<li>20 days of vacation time to promote a healthy work-life blend</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4596198e-1b2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/5164734008","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["B2B SaaS marketing experience","Marketing strategy development","Global marketing prioritization","Regional marketing execution","Field events management","ABM programme management","Digital programme management","Executive engagement","Sponsorship management","Pipeline creation","Revenue growth","Cross-functional collaboration","Executive communication","Presentation skills"],"x-skills-preferred":["Software categories related to contact centers, customer experience and AI","Hyper-growth scale-ups"],"datePosted":"2026-04-18T15:55:45.615Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"B2B SaaS marketing experience, Marketing strategy development, Global marketing prioritization, Regional marketing execution, Field events management, ABM programme management, Digital programme management, Executive engagement, Sponsorship management, Pipeline creation, Revenue growth, Cross-functional collaboration, Executive communication, Presentation skills, Software categories related to contact centers, customer experience and AI, Hyper-growth scale-ups"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3c13f93e-7f3"},"title":"Forward Deployed Product Manager, AI Agent","description":"<p>Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it&#39;s at Cresta.</p>\n<p>As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers&#39; businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives.</p>\n<p>At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.</p>\n<p>In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make the AI Agent product successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform.</p>\n<p>What You’ll Do:</p>\n<ul>\n<li>Own AI Agent outcomes for our customers , defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value!</li>\n</ul>\n<ul>\n<li>Own the deployment lifecycle for AI Agents , from pre-sale scoping and kickoff to launch and post-go-live optimization</li>\n</ul>\n<ul>\n<li>Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI</li>\n</ul>\n<ul>\n<li>Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively.</li>\n</ul>\n<ul>\n<li>Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform</li>\n</ul>\n<ul>\n<li>Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform</li>\n</ul>\n<ul>\n<li>Improve our playbooks for agent development and customer deployment</li>\n</ul>\n<p>What We’re Looking For:</p>\n<ul>\n<li>5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products</li>\n</ul>\n<ul>\n<li>Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.</li>\n</ul>\n<ul>\n<li>Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally</li>\n</ul>\n<ul>\n<li>Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)</li>\n</ul>\n<ul>\n<li>Comfortable working with ambiguity and learning quickly in a dynamic startup environment</li>\n</ul>\n<ul>\n<li>Passion for AI, automation, and shaping the future of customer experience</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Background in product management, conversation design or forward deployed engineering roles</li>\n</ul>\n<ul>\n<li>Experience in a startup or high-growth SaaS environment</li>\n</ul>\n<ul>\n<li>Familiarity with customer support and contact center operations</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li>\n</ul>\n<ul>\n<li>Flexible PTO to take the time you need, when you need it</li>\n</ul>\n<ul>\n<li>Paid parental leave for all new parents welcoming a new child</li>\n</ul>\n<ul>\n<li>Retirement savings plan to help you plan for the future</li>\n</ul>\n<ul>\n<li>Remote work setup budget to help you create a productive home office</li>\n</ul>\n<ul>\n<li>Monthly wellness and communication stipend to keep you connected and balanced</li>\n</ul>\n<ul>\n<li>In-office meal program and commuter benefits provided for onsite employees</li>\n</ul>\n<p>Compensation at Cresta</p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.</p>\n<p>OTE Range: $170,000–$280,000 + Offers Equity</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3c13f93e-7f3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4738837008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$170,000–$280,000","x-skills-required":["AI","Machine Learning","Product Management","Customer Success","Technical Understanding","Systems Thinking","Agent Development","Customer Deployment"],"x-skills-preferred":["Conversation Design","Forward Deployed Engineering","Customer Support","Contact Center Operations"],"datePosted":"2026-04-18T15:53:51.603Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI, Machine Learning, Product Management, Customer Success, Technical Understanding, Systems Thinking, Agent Development, Customer Deployment, Conversation Design, Forward Deployed Engineering, Customer Support, Contact Center Operations","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":170000,"maxValue":280000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7a3419de-735"},"title":"Conversational Design, Demo Engineer","description":"<p>Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it&#39;s at Cresta.</p>\n<p>As a Conversational Design, Demo Engineer, you will play a critical role in supporting pre-sales engagements through the design, analysis, and demonstration of Cresta’s AI capabilities. You’ll partner closely with Solution Engineers and Demo Engineering to craft compelling, high-quality conversational experiences that showcase Cresta’s value to prospective and existing customers. Your work will focus on establishing clear business cases for net new and upsell opportunities, using conversation design and data-driven assessments to highlight measurable impact.</p>\n<p>Responsibilities: Collaborate closely with Solution Engineers and Demo Engineering to design and deliver high-impact, AI-driven demos, Proofs of Concept (POCs), and Conversation Assessments that clearly articulate Cresta’s value in real-world customer scenarios. Develop and generate high-quality synthetic conversations and AI model behaviors that realistically simulate customer interactions and bring priority use cases to life in pre-sales environments. Conduct in-depth Conversation Assessments and data analyses to uncover opportunity areas, quantify measurable impact, and build compelling business cases for net-new logo acquisition and upsell expansion. Continuously enhance demo environments by strengthening QA/QM frameworks, reporting layers, behavioral configurations, intent mining, metadata generation, and dashboard development to ensure accuracy, realism, and actionable insight.</p>\n<p>Qualifications we Value: Strong alignment with Cresta’s culture and values , driven by a genuine desire to make people’s lives easier, even in fast-paced and high-pressure environments. Demonstrates resilience, positivity, and ownership, with the ability to maintain energy and focus when workloads are demanding. Brings a growth mindset, remains coachable, and continuously seeks new ideas to improve collaboration, team dynamics, and collective progression.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7a3419de-735","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/5146185008","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Conversational Design","AI-driven Workflows","Conversation Analytics Solutions","Generative AI","Structured Gen AI Frameworks"],"x-skills-preferred":["Second Language Fluency","Contact Center Operations","Performance Metrics","Workflows Across Industries"],"datePosted":"2026-04-18T15:51:22.274Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"India (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Conversational Design, AI-driven Workflows, Conversation Analytics Solutions, Generative AI, Structured Gen AI Frameworks, Second Language Fluency, Contact Center Operations, Performance Metrics, Workflows Across Industries"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6d9532dd-329"},"title":"Customer Success Manager, Premier Accounts","description":"<p>About Dialpad</p>\n<p>Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</p>\n<p>As a Customer Success Manager, you&#39;ll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organisations. You&#39;ll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Lead all post-sales activities for Dialpad&#39;s customers through strong relationship-building, product knowledge, planning, and execution.</li>\n</ul>\n<ul>\n<li>Establish and oversee the customer&#39;s adoption, training, and development of best practices to continually drive incremental value and return on the customer&#39;s investment.</li>\n</ul>\n<ul>\n<li>Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.</li>\n</ul>\n<ul>\n<li>Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.</li>\n</ul>\n<ul>\n<li>Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.</li>\n</ul>\n<p>Skills</p>\n<ul>\n<li>Minimum 3-4 years of experience working at a SaaS company.</li>\n</ul>\n<ul>\n<li>Experience working with and general knowledge of Telecommunications and Contact Center space preferred.</li>\n</ul>\n<ul>\n<li>Experience and comfort interacting with and influencing C-level executives.</li>\n</ul>\n<ul>\n<li>Strong presentation, meeting facilitation, and written communication skills.</li>\n</ul>\n<ul>\n<li>Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately.</li>\n</ul>\n<ul>\n<li>Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.</li>\n</ul>\n<ul>\n<li>Ability to work cross-departmentally.</li>\n</ul>\n<ul>\n<li>Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.</li>\n</ul>\n<ul>\n<li>Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.</li>\n</ul>\n<ul>\n<li>Willingness to travel to customer locations and team off-sites.</li>\n</ul>\n<p>Why Join Dialpad</p>\n<ul>\n<li>Work at the centre of the AI transformation in business communications</li>\n</ul>\n<ul>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n</ul>\n<ul>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n</ul>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6d9532dd-329","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8497413002","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Minimum 3-4 years of experience working at a SaaS company","Experience working with and general knowledge of Telecommunications and Contact Center space","Experience and comfort interacting with and influencing C-level executives","Strong presentation, meeting facilitation, and written communication skills","Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately"],"x-skills-preferred":["Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients","Ability to work cross-departmentally","Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes","Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness","Willingness to travel to customer locations and team off-sites"],"datePosted":"2026-04-18T15:50:39.539Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, UK"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Minimum 3-4 years of experience working at a SaaS company, Experience working with and general knowledge of Telecommunications and Contact Center space, Experience and comfort interacting with and influencing C-level executives, Strong presentation, meeting facilitation, and written communication skills, Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately, Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients, Ability to work cross-departmentally, Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes, Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness, Willingness to travel to customer locations and team off-sites"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dc8cf321-418"},"title":"Staff Software Engineer, Backend (AI Agent Integrations)","description":"<p>Join us on this thrilling journey to revolutionize the workforce with AI.</p>\n<p>Cresta&#39;s AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers&#39; CCaaS platforms (Contact Center as a Service), including voice and digital channels , and to smoothly transition conversations between AI and human agents when needed.</p>\n<p>This team is focused on building the backend systems that allow our AI Agents to:</p>\n<ul>\n<li>Integrate deeply with leading CCaaS platforms</li>\n<li>Participate in live customer conversations across voice and chat</li>\n<li>Maintain full conversation state and context</li>\n<li>Perform real-time actions within the CCaaS ecosystem</li>\n<li>Seamlessly hand off conversations to human agents , without losing context, history, or workflow state</li>\n<li>Support human agents with AI assistance after transfer</li>\n</ul>\n<p>We are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration.</p>\n<p>As a Staff Backend Engineer, you will lead the architecture and technical direction of Cresta’s AI Agent integration platform. You will define how our AI Agents connect to, operate within, and scale across complex enterprise ecosystems.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead the architecture and evolution of Cresta’s AI Agent integration framework across CCaaS platforms</li>\n<li>Design scalable, extensible backend systems that manage real-time conversation state, session lifecycle, and context propagation</li>\n<li>Establish architectural patterns for AI-to-human handoff that ensure durability, reliability, and seamless customer experience</li>\n<li>Define integration strategies for voice, chat, messaging, routing, and agent desktop APIs across enterprise platforms</li>\n<li>Drive system design for high availability, low latency, and fault tolerance in real-time environments</li>\n<li>Set standards for observability, monitoring, incident response, and operational excellence</li>\n<li>Partner closely with ML engineers to operationalize AI Agent capabilities into production-grade systems</li>\n<li>Influence technical roadmap and prioritization in collaboration with engineering leadership</li>\n<li>Mentor senior engineers and raise the bar for backend engineering excellence across the organization</li>\n<li>Lead complex cross-team technical initiatives from design through production rollout</li>\n</ul>\n<p>Qualifications We Value:</p>\n<ul>\n<li>Bachelor’s degree in Computer Science or related field</li>\n<li>8+ years of experience building scalable backend systems in production environments</li>\n<li>Demonstrated experience leading architecture for large-scale distributed systems</li>\n<li>Deep expertise in API design (REST, gRPC) and service-oriented architectures</li>\n<li>Strong understanding of real-time communication systems and low-latency system design</li>\n<li>Experience designing integrations with third-party enterprise platforms and APIs</li>\n<li>Proven track record of driving technical direction across teams</li>\n<li>Experience with containerized environments (Kubernetes, Docker)</li>\n<li>Experience with cloud platforms such as AWS, GCP, or Azure</li>\n<li>Strong expertise in reliability engineering, observability, and enterprise-grade security</li>\n<li>Experience with CCaaS platforms, contact center systems, or real-time communications is highly valued</li>\n<li>Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms is a strong plus</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs</li>\n<li>Paid parental leave to support you and your family</li>\n<li>Monthly Health &amp; Wellness allowance</li>\n<li>Work from home office stipend to help you succeed in a remote environment</li>\n<li>Lunch reimbursement for in-office employees</li>\n<li>PTO: 3 weeks in Canada</li>\n</ul>\n<p>Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_dc8cf321-418","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/5137152008","x-work-arrangement":"remote","x-experience-level":"staff","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["API design","Service-oriented architectures","Real-time communication systems","Low-latency system design","Containerized environments","Cloud platforms","Reliability engineering","Observability","Enterprise-grade security","CCaaS platforms","Contact center systems","Real-time communications"],"x-skills-preferred":["AI Agents","LLM-based systems","AI orchestration platforms"],"datePosted":"2026-04-17T12:27:34.261Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canada (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"API design, Service-oriented architectures, Real-time communication systems, Low-latency system design, Containerized environments, Cloud platforms, Reliability engineering, Observability, Enterprise-grade security, CCaaS platforms, Contact center systems, Real-time communications, AI Agents, LLM-based systems, AI orchestration platforms"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1eef0b95-ff4"},"title":"Senior Solutions Architect","description":"<p>Join us on this thrilling journey to revolutionize the workforce with AI. The Senior Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta&#39;s capabilities and their integration with enterprise systems.</p>\n<p><strong>About the role:</strong> As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.</p>\n<p><strong>Responsibilities:</strong> Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations). Serving as the authoritative source on Cresta&#39;s platform integrations and their technical benefits. Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations). Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach. Post-sales: supporting the technical implementation team to help get customers up and running on Cresta. Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.</p>\n<p><strong>Qualifications We Value:</strong> Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.). Good understanding of integration options, APIs, iPaaS, UI Integrations. Highly experienced with AWS, GCP, Salesforce. Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems. Has extensive experience in large scale enterprise software implementations and solutions architecture. Deep understanding of how enterprises leverage Generative AI solutions. Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful. Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems. Experience managing and advising on large-scale programs with multiple stakeholders and dependencies. Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.</p>\n<p><strong>Product &amp; Engineering Partnership:</strong> Gather and synthesize customer feedback to inform product and engineering priorities. Identify and address gaps in technology adoption or deployment through cross-functional collaboration. Influence future product strategy with insights derived from real-world field engagements. Report directly to the Field CTO and should be able to manage delivery for strategic accounts end-to-end.</p>\n<p><strong>Perks &amp; Benefits:</strong> We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family. Paid parental leave for all new parents welcoming a new child. Remote work setup budget to help you create a productive home office. Monthly wellness and communication stipend to keep you connected and balanced. 20 days of vacation time to promote a healthy work-life blend.</p>\n<p><strong>Compensation at Cresta:</strong> Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1eef0b95-ff4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4964429008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Telephony and Contact Center Infrastructure","AWS Connect","Genesys","Five9","Integration options","APIs","iPaaS","UI Integrations","AWS","GCP","Salesforce","Enterprise architecture","Cloud platforms","AI/ML","Data systems"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:27:27.314Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Telephony and Contact Center Infrastructure, AWS Connect, Genesys, Five9, Integration options, APIs, iPaaS, UI Integrations, AWS, GCP, Salesforce, Enterprise architecture, Cloud platforms, AI/ML, Data systems"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ff87f8b8-879"},"title":"Field Marketing Manager","description":"<p>We&#39;re seeking a Field Marketing Manager to join our high-impact team. You&#39;ll own the event experience from concept to execution, bringing innovative ideas to life that differentiate our brand, deliver memorable experiences, and drive business results.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Develop event strategies aligned to pipeline goals and sales priorities; refine the field marketing playbook to drive consistency, scalability, and repeatable success.</li>\n<li>Set KPIs, define success metrics, and present clear, executive-ready insights on pipeline impact and conversion performance.</li>\n<li>Act as the central lead between sales, demand, design, and partner teams for event GTM orchestration</li>\n<li>Manage enterprise-level event programs across multiple functions and campaigns (e.g., tradeshows, VIP dinners, and partner-led activations)</li>\n<li>Forecast spend, justify investment tradeoffs, and optimize program-level budgets with finance and RevOps</li>\n<li>Evaluate vendors against program goals, negotiate contracts, and drive cost savings and value</li>\n<li>Partner with demand gen and digital to create multi-channel campaigns to drive registration</li>\n<li>Pilot new formats, analyze market trends, and mentor teammates on evolving event strategy</li>\n<li>Work directly with C-suite and sales leaders to shape narratives, prep speakers, and maximize impact</li>\n<li>Own repeatable processes and workflows across event types, verticals, and regions</li>\n<li>Surface market intelligence from the field to inform messaging, campaign strategy, and sales enablement</li>\n<li>Mentor junior team members, help onboard new hires, and contribute to team rituals, retros, and roadmapping</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>Bachelor’s degree or equivalent practical experience</li>\n<li>3–5 years of experience in B2B field/event marketing or integrated campaign roles</li>\n<li>Strong project management capabilities,able to juggle multiple programs at once</li>\n<li>Excellent communicator who can influence up, down, and across functions</li>\n<li>Analytical mindset with experience in reporting on event performance and ROI</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience with AI, Contact Center, or Customer Experience solutions</li>\n<li>Experience supporting account-based field strategies</li>\n<li>Previous sales/SDR experience or strong familiarity with sales processes</li>\n<li>Familiarity with Salesforce, Hubspot, Gong, and field ops tools like Mobly</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>Medical, dental, and vision plans that are designed to fit you and your family’s needs.</li>\n<li>Flexible vacation time to promote a healthy work-life blend.</li>\n<li>Paid parental leave to support you and your family.</li>\n<li>Monthly Gym &amp; Phone allowance</li>\n<li>Work from home office stipend to help you succeed in a remote environment.</li>\n<li>Lunches and dinners included for in-office employees via Grubhub</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<ul>\n<li>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</li>\n<li>The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.</li>\n<li>Salary Range: $110,000 - 150,000 + Equity</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ff87f8b8-879","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/5121139008","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$110,000 - 150,000 + Equity","x-skills-required":["project management","event marketing","field marketing","demand generation","digital marketing","sales enablement","data analysis","reporting","budgeting","vendor management"],"x-skills-preferred":["AI","Contact Center","Customer Experience","account-based field strategies","sales","Salesforce","Hubspot","Gong","Mobly"],"datePosted":"2026-04-17T12:27:24.249Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"project management, event marketing, field marketing, demand generation, digital marketing, sales enablement, data analysis, reporting, budgeting, vendor management, AI, Contact Center, Customer Experience, account-based field strategies, sales, Salesforce, Hubspot, Gong, Mobly","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":110000,"maxValue":150000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_0dad40e4-1b6"},"title":"Senior Product Marketing Manager, Travel & Hospitality","description":"<p>We&#39;re looking for an exceptional Senior Product Marketing Manager, Travel &amp; Hospitality to own and scale Cresta&#39;s positioning, messaging, and GTM strategy for the Travel &amp; Hospitality industry.</p>\n<p>This role reports to the VP of Product Marketing and will play a critical role in shaping how Cresta positions, sells, and grows in one of our most strategic verticals.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>You&#39;ll own the development and continuous refinement of Cresta&#39;s positioning and messaging for the Travel &amp; Hospitality industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives.</li>\n<li>You&#39;ll help establish Cresta as a thought leader in the Travel &amp; Hospitality industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling.</li>\n<li>You&#39;ll develop and maintain deep buyer personas, advancing our internal understanding of Travel &amp; Hospitality-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals.</li>\n<li>You&#39;ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Travel &amp; Hospitality-specific go-to-market strategies that accelerate pipeline and revenue growth.</li>\n<li>You&#39;ll bring new product capabilities and innovations to market through a Travel &amp; Hospitality lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact.</li>\n<li>Your deep understanding of what drives our wins and losses across the Travel &amp; Hospitality industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>Bachelor&#39;s degree in Marketing, Business Administration, a related technical field or equivalent practical experience.</li>\n<li>At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Travel &amp; Hospitality industry.</li>\n<li>Experience managing cross-functional or cross-team projects.</li>\n<li>Excellent communication skills and comfortable presenting in executive-level settings.</li>\n<li>Excellent research skills and experience producing data-driven market analysis.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience in software categories related to contact centers, customer experience and AI Agents.</li>\n<li>Experience in hypergrowth scale-ups.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family.</li>\n<li>Flexible PTO to take the time you need, when you need it.</li>\n<li>Paid parental leave for all new parents welcoming a new child.</li>\n<li>Retirement savings plan to help you plan for the future.</li>\n<li>Remote work setup budget to help you create a productive home office.</li>\n<li>Monthly wellness and communication stipend to keep you connected and balanced.</li>\n<li>In-office meal program and commuter benefits provided for onsite employees.</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<ul>\n<li>Cresta&#39;s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.</li>\n<li>We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</li>\n<li>Final offers are shaped by factors like experience, skills, education, and geography.</li>\n<li>In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.</li>\n</ul>\n<p>Salary Range: $150,000 - 200,000 + Equity</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_0dad40e4-1b6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/5140744008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$150,000 - 200,000 + Equity","x-skills-required":["Product Marketing","Travel & Hospitality","AI","Customer Experience","Software Categories","Contact Centers","Customer Experience and AI Agents","Hypergrowth Scale-ups"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:26:35.212Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"Product Marketing, Travel & Hospitality, AI, Customer Experience, Software Categories, Contact Centers, Customer Experience and AI Agents, Hypergrowth Scale-ups","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":150000,"maxValue":200000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6419fd69-950"},"title":"Program Director","description":"<p>JOB TITLE: Program Director\nLOCATION: United States, Remote\nDEPARTMENT: Customer Success</p>\n<p>Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.</p>\n<p>Born from the prestigious Stanford AI lab, Cresta&#39;s co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.</p>\n<p>We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&amp;T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.</p>\n<p>Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it&#39;s at Cresta.</p>\n<p>About the Role:</p>\n<p>The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (&gt;$5M ARR).</p>\n<p>In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.</p>\n<p>This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.</p>\n<p>What You’ll Do:</p>\n<p>• Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies.\n• Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform.\n• Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope , balancing speed, quality, and customer satisfaction.\n• Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth.\n• Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service.\n• Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess &amp; determine the critical path for working teams to overcome roadblocks.\n• Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.</p>\n<p>What We’re Looking For:</p>\n<p>• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains.\n• Proven success leading large-scale software deployments for Fortune 500 customers with &gt;$5M in ARR and multiple stakeholder groups.\n• 3+ years of experience managing or mentoring implementation or delivery teams.\n• Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs.\n• Exceptional communication and executive presence , able to influence C-level audiences and synthesize complex technical and business topics with clarity.\n• Strong financial acumen and ability to connect technical outcomes to business value and ROI.\n• Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations.\n• Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy.\n• Willingness to travel up to 20% for executive engagements and key customer milestones.</p>\n<p>Bonus Points:</p>\n<p>• Experience with contact center technology, conversational AI, or analytics platforms strongly preferred.</p>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<p>• Comprehensive medical, dental, and vision coverage with plans to fit you and your family\n• Flexible PTO to take the time you need, when you need it\n• Paid parental leave for all new parents welcoming a new child\n• Retirement savings plan to help you plan for the future\n• Remote work setup budget to help you create a productive home office\n• Monthly wellness and communication stipend to keep you connected and balanced\n• In-office meal program and commuter benefits provided for onsite employees</p>\n<p>Compensation at Cresta</p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</p>\n<p>Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.</p>\n<p>We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates&#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to <a href=\"mailto:recruiting@cresta.ai\">recruiting@cresta.ai</a></p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6419fd69-950","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4966428008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Enterprise customer delivery","Professional services","Program management","SaaS","AI","CX transformation","Contact center technology","Conversational AI","Analytics platforms"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:26:21.678Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Enterprise customer delivery, Professional services, Program management, SaaS, AI, CX transformation, Contact center technology, Conversational AI, Analytics platforms"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5240bbd0-860"},"title":"Senior Product Marketing Manager, Insurance","description":"<p>We&#39;re looking for an exceptional Senior Product Marketing Manager, Insurance to own and scale Cresta&#39;s positioning, messaging, and GTM strategy for the Insurance industry.</p>\n<p>As a key member of our product marketing team, you will be responsible for developing and refining Cresta&#39;s industry-specific narratives, establishing the company as a thought leader, and driving relevance and confidence in deals.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Developing and maintaining deep buyer personas to advance our internal understanding of Insurance-specific pain points, priorities, and decision dynamics</li>\n<li>Partnering closely across product, sales, solutions, and marketing to build and execute Insurance-specific go-to-market strategies</li>\n<li>Bringing new product capabilities and innovations to market through an Insurance lens</li>\n<li>Providing a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy</li>\n</ul>\n<p>We&#39;re looking for someone who loves to move fast, get their hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Insurance industry.</p>\n<p>Qualifications include:</p>\n<ul>\n<li>Bachelor&#39;s degree in Marketing, Business Administration, or a related technical field</li>\n<li>At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Insurance industry</li>\n<li>Experience managing cross-functional or cross-team projects</li>\n<li>Excellent communication skills and comfortable presenting in executive-level settings</li>\n</ul>\n<p>Preferred qualifications include experience in software categories related to contact centers, customer experience, and AI agents, as well as experience in hypergrowth scale-ups.</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life, including comprehensive medical, dental, and vision coverage, flexible PTO, paid parental leave, retirement savings plan, remote work setup budget, monthly wellness and communication stipend, in-office meal program, and commuter benefits.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5240bbd0-860","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/5121170008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$150,000 - 200,000 + Equity","x-skills-required":["product marketing","insurance industry","AI-powered customer experience","contact centers","customer experience","AI agents"],"x-skills-preferred":["software categories related to contact centers","hypergrowth scale-ups"],"datePosted":"2026-04-17T12:26:18.565Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"product marketing, insurance industry, AI-powered customer experience, contact centers, customer experience, AI agents, software categories related to contact centers, hypergrowth scale-ups","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":150000,"maxValue":200000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ad5ca1b2-43a"},"title":"Embedded Expert - SaaS Software (Contact Center)","description":"<p><strong>Job Description</strong></p>\n<p>Cresta is seeking an Embedded Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers&#39; own analysts.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Work closely with customers to operationalize their program strategy using Cresta&#39;s self-service product, Opera.</li>\n<li>Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.</li>\n<li>Utilize Cresta&#39;s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.</li>\n<li>Monitor trends and anomalies using Cresta&#39;s tools to identify emerging topics and insights in customer conversations.</li>\n<li>Use Cresta&#39;s self-service tools to align the customer&#39;s business priorities with the contact center operations.</li>\n<li>Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.</li>\n<li>Offer ongoing mentoring and support to the customer&#39;s own analysts, guiding them in effectively utilizing Cresta tools.</li>\n<li>Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta&#39;s solutions.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>Contact center experience preferred.</li>\n<li>Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.</li>\n<li>Strong problem-solving skills to analyze complex data and provide actionable recommendations.</li>\n<li>Comfortable working with SaaS software and quickly adapting to new tools and technologies.</li>\n<li>Comfortable speaking with senior level executives at customers.</li>\n<li>Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.</li>\n<li>Familiarity with speech analytics is preferred, but not critical.</li>\n</ul>\n<p><strong>Perks &amp; Benefits</strong></p>\n<ul>\n<li>We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.</li>\n<li>Flexible vacation time to promote a healthy work-life blend.</li>\n<li>Paid parental leave to support you and your family.</li>\n<li>Communication &amp; Wellness Stipend.</li>\n<li>Comprehensive training and onboarding programs provided by Cresta.</li>\n<li>Opportunities for growth and professional development within the organization.</li>\n<li>Collaborative and supportive work environment with both Cresta and customer teams.</li>\n</ul>\n<p><strong>Compensation</strong></p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ad5ca1b2-43a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4919163008","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Contact center experience","Excellent written and verbal communication skills","Strong problem-solving skills","Comfortable working with SaaS software","Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides"],"x-skills-preferred":["Speech analytics","AI and machine learning"],"datePosted":"2026-04-17T12:25:11.563Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Contact center experience, Excellent written and verbal communication skills, Strong problem-solving skills, Comfortable working with SaaS software, Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides, Speech analytics, AI and machine learning"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_60f790ef-41b"},"title":"FBS Customer Experience Product Manager","description":"<p>The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p>As a Customer Experience Digital Operations Manager, you will oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements. You will define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</p>\n<p>You will drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback. You will manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</p>\n<p>You will build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc. You will use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</p>\n<p>You will partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution. You will apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</p>\n<p>You will evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service. You will promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</p>\n<p>You will lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations. You will support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</p>\n<p>Key Responsibilities</p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p>Experience &amp; Education Requirements:</p>\n<ul>\n<li>Overall experience &gt;8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p>Software / Tool Skills</p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Competitive compensation and benefits package:<ul>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ul>\n</li>\n</ul>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_60f790ef-41b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/712uuWyYnL8rF2P86WHiNR/hybrid-fbs-customer-experience-product-manager-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","Machine Learning","Automation","Predictive Analytics","GenAI","Conversational AI","NLP","Clustering","Sentiment Analysis","Behavioral Modeling","Customer Experience","Digital Operations","Analytics","Data Science","Human-Centered AI","AI Ethics","Governance","Responsible AI","AI-Driven Decision Automation","Prioritization","Operational Strategies","Technical Aptitude","Tableau","Microsoft Excel","Microsoft Office","Verbal Communication","Listening Skills","Business Acumen","Cross-Functional Teams","Enterprise Stakeholders","Project Management","Agile","Jira","Rally","Contact Center","CMS","Excel","Microsoft 365","Power BI"],"x-skills-preferred":["AI/ML-driven platforms","Analytics tools","Conversational AI platforms","AI-assisted productivity solutions","GenAI tools","LLM-based experience analysis tools","NLP pipelines","Predictive analytics","Customer behavioral modeling","Human-centered AI","AI ethics","Governance","Responsible AI","AI-driven decision automation","Prioritization","Operational strategies","Technical aptitude","Tableau","Microsoft Excel","Microsoft Office","Verbal communication","Listening skills","Business acumen","Cross-functional teams","Enterprise stakeholders","Project management","Agile","Jira","Rally","Contact center","CMS","Excel","Microsoft 365","Power BI"],"datePosted":"2026-03-09T17:03:52.962Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"AI, Machine Learning, Automation, Predictive Analytics, GenAI, Conversational AI, NLP, Clustering, Sentiment Analysis, Behavioral Modeling, Customer Experience, Digital Operations, Analytics, Data Science, Human-Centered AI, AI Ethics, Governance, Responsible AI, AI-Driven Decision Automation, Prioritization, Operational Strategies, Technical Aptitude, Tableau, Microsoft Excel, Microsoft Office, Verbal Communication, Listening Skills, Business Acumen, Cross-Functional Teams, Enterprise Stakeholders, Project Management, Agile, Jira, Rally, Contact Center, CMS, Excel, Microsoft 365, Power BI, AI/ML-driven platforms, Analytics tools, Conversational AI platforms, AI-assisted productivity solutions, GenAI tools, LLM-based experience analysis tools, NLP pipelines, Predictive analytics, Customer behavioral modeling, Human-centered AI, AI ethics, Governance, Responsible AI, AI-driven decision automation, Prioritization, Operational strategies, Technical aptitude, Tableau, Microsoft Excel, Microsoft Office, Verbal communication, Listening skills, Business acumen, Cross-functional teams, Enterprise stakeholders, Project management, Agile, Jira, Rally, Contact center, CMS, Excel, Microsoft 365, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bc077e1f-964"},"title":"FBS Operations Analyst II","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4 years, 2 years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2 years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Defect management</li>\n<li>Triage &amp; Classification</li>\n<li>Defect Monitoring</li>\n<li>Resolution Management</li>\n<li>RCA</li>\n<li>Data Analysis</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bc077e1f-964","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/g8L9erHSrEuFSesB5hcQw6/hybrid-fbs-operations-analyst-ii-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Defect management","Triage & Classification","Defect Monitoring","Resolution Management","RCA","Data Analysis","Stakeholder communication"],"x-skills-preferred":["AI/ML or data intelligence platforms","GenAI tools, conversational AI platforms, and AI-assisted productivity solutions","NLP, AI-powered text analytics, or conversational AI systems","User Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.","A/B Testing tools","Agile tools such as Jira, Rally etc.","Contact center and CMS tools","Excel - Intermediate/Advanced. Proficiency in Microsoft 365","Power BI (Highly Preferred)"],"datePosted":"2026-03-09T17:03:18.104Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Defect management, Triage & Classification, Defect Monitoring, Resolution Management, RCA, Data Analysis, Stakeholder communication, AI/ML or data intelligence platforms, GenAI tools, conversational AI platforms, and AI-assisted productivity solutions, NLP, AI-powered text analytics, or conversational AI systems, User Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc., A/B Testing tools, Agile tools such as Jira, Rally etc., Contact center and CMS tools, Excel - Intermediate/Advanced. Proficiency in Microsoft 365, Power BI (Highly Preferred)"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_edeb89b0-522"},"title":"FBS Senior Operations Analyst","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing ( A/B Testing )</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_edeb89b0-522","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/wewvUzCGbhKW8iLjEf3k3X/hybrid-fbs-senior-operations-analyst-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","Machine Learning","Automation","Predictive Analytics","GenAI","Intelligent Routing","Automated Troubleshooting","A/B Testing","Multivariate Testing","Personalization","Digital Workflow Optimization","Stakeholder Collaboration","Agile","Tableau","Microsoft Excel","Microsoft Office","PowerPoint","Qualtrics","Fullstory","Mixpanel","Jira","Rally","Contact Center","CMS","Power BI"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Human-centered AI"],"datePosted":"2026-03-09T17:03:13.041Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI, Machine Learning, Automation, Predictive Analytics, GenAI, Intelligent Routing, Automated Troubleshooting, A/B Testing, Multivariate Testing, Personalization, Digital Workflow Optimization, Stakeholder Collaboration, Agile, Tableau, Microsoft Excel, Microsoft Office, PowerPoint, Qualtrics, Fullstory, Mixpanel, Jira, Rally, Contact Center, CMS, Power BI, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Human-centered AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_62a20ab2-724"},"title":"FBS Operations Analyst II - CMS & Messaging/Martech","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4-6 years, 2+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Content Management Systems</li>\n<li>Messaging Platforms</li>\n<li>Workflow optimization</li>\n<li>Hyper-personalization</li>\n<li>Data-integrity &amp; troubleshooting</li>\n<li>Performance reporting</li>\n<li>Agile</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_62a20ab2-724","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/iVT16xRM5gZjm4d8CizJJa/hybrid-fbs-operations-analyst-ii---cms-%26-messaging%2Fmartech-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Content Management Systems","Messaging Platforms","Workflow optimization","Hyper-personalization","Data-integrity & troubleshooting","Performance reporting","Agile","Stakeholder communication"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Jira","Rally","Contact center","CMS tools","Power BI"],"datePosted":"2026-03-09T17:02:46.209Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Content Management Systems, Messaging Platforms, Workflow optimization, Hyper-personalization, Data-integrity & troubleshooting, Performance reporting, Agile, Stakeholder communication, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Jira, Rally, Contact center, CMS tools, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3e70468c-037"},"title":"FBS Operations Analyst III","description":"<p>You will be working in the CAS (Customer Agent Solutions) Digital Service Operations team, which manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross-functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives.</p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p>As a Digital Product Operations Manager, you will:</p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p>Experience &amp; Education Requirements:</p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p>Other Critical Skills:</p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p>Software / Tool Skills:</p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3e70468c-037","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/ugycqzH2JyNDUqLnMufswg/hybrid-fbs-operations-analyst-iii-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["CX Operations","Audit & Governance","Data Analysis","Insights & Predictive Analytics","Root Cause Analysis","Digital recommendations","Competitive Analysis","Personalization","Agile framework"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Jira","Rally","Contact center","CMS tools","Power BI"],"datePosted":"2026-03-09T17:01:36.767Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"CX Operations, Audit & Governance, Data Analysis, Insights & Predictive Analytics, Root Cause Analysis, Digital recommendations, Competitive Analysis, Personalization, Agile framework, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Jira, Rally, Contact center, CMS tools, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6d7232ae-f49"},"title":"FBS Operations Analyst III","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>CX Operations</li>\n<li>Audit &amp; Governance</li>\n<li>Data Analysis</li>\n<li>Insights &amp; Predictive Analytics</li>\n<li>Root Cause Analysis</li>\n<li>Digital recommendations</li>\n<li>Competitive Analysis</li>\n<li>Personalization</li>\n<li>Agile framework</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6d7232ae-f49","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/de1cZSoSoi8aHVV3fzA2Kq/hybrid-fbs-operations-analyst-iii-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML-driven platforms","Analytics tools","GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Qualtrics","Fullstory","Mixpanel","A/B Testing tools","Jira","Rally","Contact center and CMS tools","Power BI"],"x-skills-preferred":["Azure ML","AWS SageMaker","Google Vertex AI","LLM-based experience analysis tools","NLP","AI-powered text analytics","Conversational AI systems","Excel","Microsoft 365"],"datePosted":"2026-03-09T17:01:14.513Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"AI/ML-driven platforms, Analytics tools, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Qualtrics, Fullstory, Mixpanel, A/B Testing tools, Jira, Rally, Contact center and CMS tools, Power BI, Azure ML, AWS SageMaker, Google Vertex AI, LLM-based experience analysis tools, NLP, AI-powered text analytics, Conversational AI systems, Excel, Microsoft 365"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3b299ab2-218"},"title":"FBS Senior Operations Analyst","description":"<p><strong>Job Description</strong></p>\n<p>As a FBS Senior Operations Analyst at Capgemini, you will play a key role in driving the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing (A/B Testing)</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3b299ab2-218","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/sATBKqBtk3mUXu5nXF9A86/hybrid-fbs-senior-operations-analyst-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML-driven platforms","Analytics tools","GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Qualtrics","Mixpanel","Fullstory","A/B Testing tools","Jira","Rally","Contact center and CMS tools","Power BI"],"x-skills-preferred":["Azure ML","AWS SageMaker","Google Vertex AI","LLM-based experience analysis tools","NLP","AI-powered text analytics","Conversational AI systems","User Feedback/Data analysis tools","Agile tools"],"datePosted":"2026-03-09T16:59:57.617Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI/ML-driven platforms, Analytics tools, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Qualtrics, Mixpanel, Fullstory, A/B Testing tools, Jira, Rally, Contact center and CMS tools, Power BI, Azure ML, AWS SageMaker, Google Vertex AI, LLM-based experience analysis tools, NLP, AI-powered text analytics, Conversational AI systems, User Feedback/Data analysis tools, Agile tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b227d13d-a1e"},"title":"FBS Lead CRM Architect","description":"<p>We are seeking a strategic and experienced Lead CRM Architect to lead the transformation of our Distribution, Marketing, and Agency technology ecosystem, including CRM, MarTech, Agency Management, Commissions, and Agency Services platforms.</p>\n<p>This role is pivotal in driving innovation through AI and automation, enabling seamless agent and customer experiences, operational efficiency, and data-driven decision-making.</p>\n<p><strong>Key Activities</strong></p>\n<p><strong>Strategy &amp; Roadmap Development</strong></p>\n<ul>\n<li>Develop and govern the technical architecture roadmap for Distribution, Marketing, and Agency domains.</li>\n<li>Lead architectural design for Salesforce, marketing automation, agency management, and commissions platforms.</li>\n<li>Evaluate emerging technologies, including RPA (Agency services), and intelligent data platforms, to modernize capabilities.</li>\n</ul>\n<p><strong>Architectural Design &amp; Governance</strong></p>\n<ul>\n<li>Create reference architectures and reusable patterns for CRM (Salesforce, Microsoft Dynamics 365, etc), MarTech, and agency systems.</li>\n<li>Architect end-to-end solutions that incorporate automated workflows, data integrity, and secure integrations.</li>\n<li>Define modernization strategies for legacy systems (e.g., WINS), ensuring smooth transitions and data consistency.</li>\n<li>Lead governance sessions to ensure alignment with enterprise standards and strategic vision.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>+9 Years of experience in a similar role</li>\n<li>Salesforce: Design intelligent solutions for lead management, campaign orchestration, agent productivity, and customer engagement.</li>\n<li>Agency Management &amp; Commissions: Automate agent onboarding, compensation processing, and service workflows using workflow engines.</li>\n<li>Automation: Integrate predictive analytics, chatbots, and intelligent routing to enhance agent and customer experiences.</li>\n<li>Integration: Build unified data flows across Salesforce, agency systems, and enterprise platforms.</li>\n<li>Experience in sales quoting platform/ Policy platform.</li>\n</ul>\n<p><strong>Nice to have</strong></p>\n<ul>\n<li>Knowledge of contact center technologies and omnichannel routing</li>\n<li>Marketing Automation: Architect platforms for segmentation, targeting, A/B testing, and real-time analytics.</li>\n<li>Automation using AI tools</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>This position comes with a competitive compensation and benefits package.</p>\n<ul>\n<li>A competitive salary and performance-based bonuses.</li>\n<li>Comprehensive benefits package.</li>\n<li>Flexible work arrangements (remote and/or office-based).</li>\n<li>You will also enjoy a dynamic and inclusive work culture within a globally renowned group.</li>\n<li>Private Health Insurance.</li>\n<li>Paid Time Off.</li>\n<li>Training &amp; Development opportunities in partnership with renowned companies.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b227d13d-a1e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/ivmiM7bFYvTX5BfnUGY7wz/remote-fbs-lead-crm-architect-in-colombia-at-capgemini","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Salesforce","Agency Management & Commissions","Automation","Integration","Experience in sales quoting platform/ Policy platform"],"x-skills-preferred":["Knowledge of contact center technologies and omnichannel routing","Marketing Automation","Automation using AI tools"],"datePosted":"2026-03-09T16:59:05.186Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Salesforce, Agency Management & Commissions, Automation, Integration, Experience in sales quoting platform/ Policy platform, Knowledge of contact center technologies and omnichannel routing, Marketing Automation, Automation using AI tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a76448df-0c3"},"title":"FBS Lead CRM Architect","description":"<p>We are seeking a strategic and experienced Lead CRM Architect to lead the transformation of our Distribution, Marketing, and Agency technology ecosystem. This role is pivotal in driving innovation through AI and automation, enabling seamless agent and customer experiences, operational efficiency, and data-driven decision-making.</p>\n<p><strong>Key Activities</strong></p>\n<p><strong>Strategy &amp; Roadmap Development</strong></p>\n<ul>\n<li>Develop and govern the technical architecture roadmap for Distribution, Marketing, and Agency domains.</li>\n<li>Lead architectural design for Salesforce, marketing automation, agency management, and commissions platforms.</li>\n<li>Evaluate emerging technologies, including RPA (Agency services), and intelligent data platforms, to modernize capabilities.</li>\n</ul>\n<p><strong>Architectural Design &amp; Governance</strong></p>\n<ul>\n<li>Create reference architectures and reusable patterns for CRM (Salesforce, Microsoft Dynamics 365, etc), MarTech, and agency systems.</li>\n<li>Architect end-to-end solutions that incorporate automated workflows, data integrity, and secure integrations.</li>\n<li>Define modernization strategies for legacy systems (e.g., WINS), ensuring smooth transitions and data consistency.</li>\n<li>Lead governance sessions to ensure alignment with enterprise standards and strategic vision.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>+9 Years of experience in a similar role</li>\n<li>Salesforce: Design intelligent solutions for lead management, campaign orchestration, agent productivity, and customer engagement.</li>\n<li>Agency Management &amp; Commissions: Automate agent onboarding, compensation processing, and service workflows using workflow engines.</li>\n<li>Automation: Integrate predictive analytics, chatbots, and intelligent routing to enhance agent and customer experiences.</li>\n<li>Integration: Build unified data flows across Salesforce, agency systems, and enterprise platforms.</li>\n<li>Experience in sales quoting platform/ Policy platform.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements, private health insurance, paid time off, and training &amp; development opportunities in partnership with renowned companies.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a76448df-0c3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/veXrxk2Y1WMvzRgimffR5p/remote-fbs-lead-crm-architect-in-brazil-at-capgemini","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Salesforce","Marketing Automation","Agency Management","Commissions","Automation","Integration","Sales Quoting Platform/ Policy Platform"],"x-skills-preferred":["Contact Center Technologies","Omnichannel Routing","Marketing Automation","Automation using AI tools"],"datePosted":"2026-03-09T16:56:40.498Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Salesforce, Marketing Automation, Agency Management, Commissions, Automation, Integration, Sales Quoting Platform/ Policy Platform, Contact Center Technologies, Omnichannel Routing, Marketing Automation, Automation using AI tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4924a6c5-0a2"},"title":"FBS Lead CRM Architect","description":"<p>FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.</p>\n<p>Farmers Insurance is seeking a strategic and experienced Lead CRM Architect to lead the transformation of our Distribution, Marketing, and Agency technology ecosystem, including CRM, MarTech, Agency Management, Commissions, and Agency Services platforms. This role is pivotal in driving innovation through AI and automation, enabling seamless agent and customer experiences, operational efficiency, and data-driven decision-making.</p>\n<p><strong>Key Activities</strong></p>\n<p><strong>Strategy &amp; Roadmap Development</strong></p>\n<ul>\n<li>Develop and govern the technical architecture roadmap for Distribution, Marketing, and Agency domains.</li>\n<li>Lead architectural design for Salesforce, marketing automation, agency management, and commissions platforms.</li>\n<li>Evaluate emerging technologies, including RPA (Agency services), and intelligent data platforms, to modernize capabilities.</li>\n</ul>\n<p><strong>Architectural Design &amp; Governance</strong></p>\n<ul>\n<li>Create reference architectures and reusable patterns for CRM (Salesforce, Microsoft Dynamics 365, etc), MarTech, and agency systems.</li>\n<li>Architect end-to-end solutions that incorporate automated workflows, data integrity, and secure integrations.</li>\n<li>Define modernization strategies for legacy systems (e.g., WINS), ensuring smooth transitions and data consistency.</li>\n<li>Lead governance sessions to ensure alignment with enterprise standards and strategic vision.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>+9 Years of experience in a similar role</li>\n<li>Salesforce: Design intelligent solutions for lead management, campaign orchestration, agent productivity, and customer engagement.</li>\n<li>Agency Management &amp; Commissions: Automate agent onboarding, compensation processing, and service workflows using workflow engines.</li>\n<li>Automation: Integrate predictive analytics, chatbots, and intelligent routing to enhance agent and customer experiences.</li>\n<li>Integration: Build unified data flows across Salesforce, agency systems, and enterprise platforms.</li>\n<li>Experience in sales quoting platform/ Policy platform.</li>\n</ul>\n<p><strong>Nice to have</strong></p>\n<ul>\n<li>Knowledge of contact center technologies and omnichannel routing</li>\n<li>Marketing Automation: Architect platforms for segmentation, targeting, A/B testing, and real-time analytics.</li>\n<li>Automation using AI tools</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>This position comes with a competitive compensation and benefits package.</p>\n<ul>\n<li>A competitive salary and performance-based bonuses.</li>\n<li>Comprehensive benefits package.</li>\n<li>Flexible work arrangements (remote and/or office-based).</li>\n<li>You will also enjoy a dynamic and inclusive work culture within a globally renowned group.</li>\n<li>Private Health Insurance.</li>\n<li>Paid Time Off.</li>\n<li>Training &amp; Development opportunities in partnership with renowned companies.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4924a6c5-0a2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/jmT1kx8u5jNJuKhAhVWbki/remote-fbs-lead-crm-architect-in-mexico-at-capgemini","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Salesforce","Agency Management & Commissions","Automation","Integration","Experience in sales quoting platform/ Policy platform"],"x-skills-preferred":["Knowledge of contact center technologies and omnichannel routing","Marketing Automation","Automation using AI tools"],"datePosted":"2026-03-09T16:47:26.670Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Salesforce, Agency Management & Commissions, Automation, Integration, Experience in sales quoting platform/ Policy platform, Knowledge of contact center technologies and omnichannel routing, Marketing Automation, Automation using AI tools"}]}