Responsibilities: Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing Lead discovery calls with prospective customers & internal cross-functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations Drive adoption during proof of values by training individual managers and users on the Cresta solution Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about the successes and failures in the field

Qualifications: 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and a talent for simplifying complexity for customers Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments You embody our core Operating Principles

Perks & Benefits: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees

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About the role: As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.

Responsibilities: Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations). Serving as the authoritative source on Cresta's platform integrations and their technical benefits. Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations). Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach. Post-sales: supporting the technical implementation team to help get customers up and running on Cresta. Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.

Qualifications We Value: Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.). Good understanding of integration options, APIs, iPaaS, UI Integrations. Highly experienced with AWS, GCP, Salesforce. Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems. Has extensive experience in large scale enterprise software implementations and solutions architecture. Deep understanding of how enterprises leverage Generative AI solutions. Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful. Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems. Experience managing and advising on large-scale programs with multiple stakeholders and dependencies. Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.

Product & Engineering Partnership: Gather and synthesize customer feedback to inform product and engineering priorities. Identify and address gaps in technology adoption or deployment through cross-functional collaboration. Influence future product strategy with insights derived from real-world field engagements. Report directly to the Field CTO and should be able to manage delivery for strategic accounts end-to-end.

Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family. Paid parental leave for all new parents welcoming a new child. Remote work setup budget to help you create a productive home office. Monthly wellness and communication stipend to keep you connected and balanced. 20 days of vacation time to promote a healthy work-life blend.

Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

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